Martin's Replies

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4 years ago in reply to: admin: Check failed

Martin

Hello Thomas,

I removed the ban. We will think of some more clever way of how to prevent the over-usage.

Thanks,
Martin
4 years ago in reply to: Pro + Installation package
Martin

Hello Robin,

I’m sending a copy of my reply also here, in case you still do not get our emails:

I had a look at the “🎥 Van Pannenkoeken ….” post here: /wp-admin/post.php?post=245261&action=edit

I see the video is in the “Video Format Options” box and you are using a YouTube URL there. I found it’s being outputted in post-top-content.php template file of your theme: /wp-admin/theme-editor.php?file=post-top-content.php&theme=Extra

There is a line:
```
$video_embed = extra_get_video_embed( $video_urls );
```
Which could be replaced with:
```
$video_embed = do_shortcode( '[fvplayer src="'.$video_urls.'"]' );
```
And it should already work. Perhaps you know PHP and this is all you needed.

But there are a couple of downsides:

First problem is that this way you wouldn’t get all the FV Player features. For example if you would like to insert a video playlist or subtitles, it wouldn’t be possible. Video protection against downloads would also be much weaker.

Second – do you sometimes put in multiple video link into that “Video Format Options” box? These could be presented as a playlist actually, but the code would have to be improved.

If you want to use all the FV Player functions I would recommend you instead use our Custom Video Fields: https://foliovision.com/player/advanced/video-custom-fields

And in all cases your code theme files would be modified – we would have to setup a child theme first to make sure you can update the theme in the future without looking your changes.

Please let us know if the above is making sense to you and which way you would like to go. Based on that we will have to ask you for another Pro support ticket purchase, as advanced theme customization like this is not considered an install anymore. Unfortunately your theme doesn’t provide the WordPress action or filter hook to let us support their Video format posts directly.

We are also happy to guide you in the right direction if you can take care of these tweaks on your own.

Thanks,
Martin
4 years ago in reply to: Buddyboss mobile app support

Martin

Hello Clark,

does BuddyBoss provide any documentation about how to create a custom block?

Does this mean they have to code each supported block into the mobile app code?

What FV Player features are you using? Are you using any of the features to prevent the video downloads?

Thanks,
Martin

4 years ago in reply to: admin: Check failed

Martin

Hello Thomas,

I found we actually had to block your website from using the video checker as it was sending in an increased amount of video check requests.

What we can do is to improve the way the video checker is triggered in the plugin to avoid issues like this.

Please let us know if you are using any special page which shows a grid of players. A screenshot would definitely help us with fixing of the issue.

Thanks,
Martin

4 years ago in reply to: Pro + Installation package

Martin

Hello Robin,

this is what I sent 3 days ago:

unfortunately your website doesn’t seem to work. When I open https://www.g….l/ I only get “UW WEBSITE IS OFFLINE”.

When I open https://www.g….l/wp-admin I get 404 error:

“Not Found

The requested URL was not found on this server.”

Please let us know when it’s back up. I hope it’s nothing serious, sometimes the web hosting control panels are a nuisance to work with.

Now the website is back up and I was able to log in, so I will have a look first thing tomorrow morning.

I’m sorry about the email issues, last time you said our email was on blacklist, did it get back on the blacklist again?

Thanks,
Martin

4 years ago in reply to: Chromecast option does not work

Martin

Hello Alfonso,

please also test the Chromecast with the homepage video on https://foliovision.com/ and let us know where we can test it on your website.

Thanks,
Martin
4 years ago in reply to: Error loading trascript. Please try again in a minute. No transcript found
Martin

Hello Michael,

please try to post this video with the transcript enabled:
```
[fvplayer src="https://vimeo.com/150185992" transcript="auto" splash="https://i.vimeocdn.com/video/763857357_1920x1080.jpg?r=pad"]
```
Does it work for you?

Please also test your video again:
```
[fvplayer src="https://vimeo.com/527393499" transcript="auto"]
```
Does it work for you now? If not, what URL do you see for https://vimeo.com/texttrack/8272605.vtt?token=… in wp-admin -> Tools -> Log HTTP Requests? Is it the same as last time, or did the token change?

I’m trying to determine if the transcript fails to load from proper URL for you or if your server is not allowed to connect to vimeo.com.

Thanks,
Martin
4 years ago in reply to: Customize DRM text color

Martin

Hello Dimitrii,

are you using the Flash or Watermark preset?

Please let us know, as we do not believe in endless settings, but prefer sensible presets. Perhaps we could make the watermark a bit more transparent.

Thanks,
Martin

4 years ago in reply to: Error loading trascript. Please try again in a minute. No transcript found

Martin

Hello Michael,

I’m not sure why, but it’s loading an old VTT URL.

I’m running some tests on my end.

Thanks,
Martin

4 years ago in reply to: Remove Black bar from top of video

Martin

Hello Michael,

please set wp-admin -> Settings -> FV Player Pro -> Sitewide FV Player Defaults -> Default Video Size to fit your videos. Or if you only need to do for some of them you can fix the dimensions for the individual players using the “Size” fields in the FV Player Editor: https://foliovision.com/player/basic-setup/start-up-guide#insert-videos -> “You can also specify the dimensions (width and height)”

Thanks,
Martin

4 years ago in reply to: Error loading trascript. Please try again in a minute. No transcript found

Martin

Hello Michael,

please install Log HTTP Requests plugin: https://wordpress.org/plugins/log-http-requests/

Then put that shortcode with transcript=”auto” to some page and load it. See if the transcripts appears or not.

Then check the logs of that Log HTTP Request plugin in wp-admin to see if you can see the request for the VTT file on Vimeo servers and see what it says there.

Thanks,
Martin

4 years ago in reply to: Ads Appears but viewers cannot click the video

Martin

Hello Joana,

please re-activate FV Player VAST, remove the VAST URL from Settings -> FV Player VAST and only add it for a single player using the instructions from here: https://foliovision.com/player/vast/how-to-use-vast#ads-for-individual-videos (although currently the VAST field is in its own tab)

Then send us a link to the page where we can see the issue.

Thanks,
Martin

4 years ago in reply to: sproradic hlsjs-lite: Das Video ist nicht korrekt codiert

Martin

Hello Jörn,

please get a fresh ZIP file of FV Player Pro from https://foliovision.com/my-licenses and reinstall FV Player Pro from that. Then switch to Beta accoring to instructions here: https://foliovision.com/player/basic-setup/switching-fv-player-pro-to-beta

That way the HLS stream check will be cached internally in the plugin. It will improve the reliability for you.

Thanks,
Martin

4 years ago in reply to: sproradic hlsjs-lite: Das Video ist nicht korrekt codiert

Martin

Hello Jörn,

I see the way we process streams with multiple audio tracks is not ideal. It currently depends on the routing conditions between your server and DigitalOcean Spaces/Bunny.net and that’s not a good thing.

I’m working on some improvements.

Thanks,
Martin

4 years ago in reply to: sproradic hlsjs-lite: Das Video ist nicht korrekt codiert

Martin

Hello Jörn,

the first entry occurs as the encryption key request is waiting for the authentication request to arrive.

The second entry is not related to FV Player Pro as it doesn’t have fv-player-pro in it. It’s just a cron.

Could you please see if you find that failed curl in the slow log too? If it failed to execute in 5 seconds it should really be in the slow log too – giving us the trace where it was called.

Thanks,
Martin

4 years ago in reply to: Adding multiple Coconut jobs for uploaded videos

Martin

Hello Dimitrii,

thank you for the request.

We can do the visual marking of video used in a job.

We will think about how we could support selecting multiple items at once.

Thanks,
Martin

4 years ago in reply to: Pro + Installation package

Martin

Hello Robin,

we got your email, I will follow up on that shortly.

Thanks,
Martin

4 years ago in reply to: Moving the playback position to the start of distribution on YouTube live stream

Martin

Hello Yoshida,

as I noted this is currently not supported.

Thanks,
Martin

4 years ago in reply to: The control bar disappears

Martin

Hello Yoshida,

I found that the issue occurs when using the “Controlbar Always Visible” setting. We will get this fixed.

Thanks,
Martin

4 years ago in reply to: Moving the playback position to the start of distribution on YouTube live stream

Martin

Hello Yoshida,

thank you for the video recording. Is that YouTube video which you play really a live stream? Could you please share the link where we can see it on your website?

Thanks,
Martin

4 years ago in reply to: FV pro version

Martin

Hello Edward,

it’s the same issue as when the FV Player Pro plugin is not active – it doesn’t know that the plugin folder effectively contains two plugin versions. We do it like that to let the users switch from Release to Beta back and forth easily.

Thanks,
Martin
4 years ago in reply to: A message will be displayed in “Check Template”
Martin

Hello Yoshida,

it appears something is breaking the CSS animation which we use to only show that error 5 seconds after the page has loaded. We need to come up with a better solution then.

You can ignore that error. You can also just get rid of it using a CSS like this:
```
.fvfp_admin_error {
  display: none;
}
```
That way it will stop bugging you.

Thanks,
Martin
4 years ago in reply to: FV pro version

Martin

Hello Edward,

latest FV Player Pro version is 7.4.44.727. But you get 7.4.45.727.beta if you have switched to the Beta release.

However if the plugin is deactivated, it will show the 7.4.44.727 plugin version number on that wp-admin -> Plugins screen.

Thanks,
Martin

4 years ago in reply to: Pro + Installation package

Martin

Hello Robin,

our mailing logs show that the email did reach your mailserver without issues. It would be great, if you could check your spam folder to see if the email is there. The sending email address was support@foliovision.com, so please let us know.

I see that your mailbox is running on sp…el.n… – perhaps it’s related to SpamExperts, in that case the mail might be in the quarantine.

Going back to the actual issue you are having – please create a WordPress admin login for support@foliovision.com and I will have a look if the theme provides any WordPress action hook which we could use.

If it’s really non-standard we would have to ask you to buy another Pro support ticket as our Make Your Theme work with Video service is more expensive.

Thanks,
Martin

4 years ago in reply to: How to make player paused in debugger

Martin

Hello Samson,

we do use similar technique in FV Player DRM, but we only use it together with other metric.

I think that if we remove the video like you describe people will be able to trace back to where the code is and just disable it.

You can see a nice history of different approaches which worked and then stopped working in new Chrome versions here: https://stackoverflow.com/questions/7798748/find-out-whether-chrome-console-is-open

Thanks,
Martin

4 years ago in reply to: Issue setting up Coconut+DigitalOcean

Martin

I should also add that Bunny.net (BunnyCDN) is only used for videos, so Cloudflare will not be a problem if it handles CDN for the website assets and provides the WAF.

Thanks,
Martin

4 years ago in reply to: Issue setting up Coconut+DigitalOcean

Martin

Hello Dimitrii,

please use support@foliovision.com.

When we have some time left we would like to switch to Discourse forums. We used it on one project recently and while certain features are missing it is a great modern web app.

Thanks,
Martin

4 years ago in reply to: Issue setting up Coconut+DigitalOcean

Martin

Hello Dimitrii,

please try to open wp-admin -> FV Player -> Coconut. There should be a button labeled “Show wizard log”. When I hit that button I get 3 log entries:

DigitalOcean Spaces CORS – about CORS being enabled on the target space
DigitalOcean Spaces creation – shows debug information about the target space being created
DigitalOcean Spaces creation – shows debug information about the source space being created

That’s what I have for a successful install. Do you see anything else, like a lot of “‘Failed to check {space name} in {region}” messages?

Are you running the wizard in some staging environment? I had some DigitalOcean Spaces issues come and go when running on localhost, but never on an actual server.

Thanks,
Martin

4 years ago in reply to: A message will be displayed in “Check Template”

Martin

Hello Yoshida,

does that error appear right away? Or only when the page is loading for more than 5 seconds?

Does the notice disappear automatically once the page finishes loading?

The screenshot which you sent shows no errors – all is fine there.

Thanks,
Martin

4 years ago in reply to: A prohibition mark appears on the FV player for YouTube when logged in to Google

Martin

Hello Yoshida,

the YouTube videos play with the FV Player controlbar after fixing the iOS Chrome version detection. Please reinstall FV Player from this link: https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip

To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

Please let us know if it fixed the issue for you as well so that we can put it into the next release.

Thanks,
Martin

4 years ago in reply to: Smart Tv Browser

Martin

Hello Usman,

if you are trying to use the web browser in your smart TV directly, please open this page: https://whatsmyua.info/

Then let us know what user agent string you get.

Please let us know what smart TV model you are using with what browser too.

Thanks,
Martin

4 years ago in reply to: Moving the playback position to the start of distribution on YouTube live stream

Martin

Hello Yoshida,

please let us know what it was as rewinding back in time in live YouTube streams is currently not supported by FV Player Pro.

Thanks,
Martin

4 years ago in reply to: YouTube Live could not be played on Android and Chrome.

Martin

Hello Yoshida,

FV Player Pro 7.4.44.727 is out and it fixes the issue.

The problem was occurring with long YouTube live streams. Some of them report duration of even hundreds of days and the internal Flowplayer processing of cue points was running into some issues with that as it just took too long to process.

Thanks,
Martin

4 years ago in reply to: FV Vimeo Security Not Restricting Access to Desktop-Based Video Downloaders

Martin

Hello Luke,

it’s true that there were no changes. 4K Video Downloader just remembered what video can be downloaded from your test page before you put up FV Player Vimeo Security and then kept offering that same video over and over again. We did waste some time trying to figure it out.

But of course it was not a waste of time, it’s always important to start up-to-date with what are the latest video downloading tools.

Thanks,
Martin

4 years ago in reply to: Site menus not working after wordpress upgrade to 5.6

Martin

Hello Dax,

I hope they will be able to fix it as it doesn’t change anything structurally. It’s just about rewriting some of their JavaScript event hooks to the form which jQuery recommends.

Thanks,
Martin

4 years ago in reply to: Display user ID and IP address to deter copyright

Martin

Hello Recai,

we will add the settings checkboxes to choose the individual pieces of information to show for DRM text.

Thanks,
Martin

4 years ago in reply to: Issue setting up Coconut+DigitalOcean

Martin

Hello Dimitrii,

that console log is not related to the issue.

Do you get that “This field is required” message right away after clicking the “Proceed” button or is there some delay?

I was just able to finish the wizard on WordPress 5.7. It seems to me it must be added by some other plugin. Please send over a list of your plugin, you can get it on Settings -> FV Player -> Tools -> System Info.

The way I would debug this issue is by setting a JavaScript breakpoint on the DOM subtree modification for the node where that “This field is required” message appears.

Thanks,
Martin
4 years ago in reply to: FV Vimeo Security Not Restricting Access to Desktop-Based Video Downloaders
Martin

Hello Luke,

I tested with the video on (URL redacted) and the secret referrer is set properly.

Is 4K Video Downloader still able to download that video which is no longer on that page at all? You could try to replace the source video on Vimeo and then see if it will download that. I think it might be caching a lot of information and that’s what’s giving us the impression that it still works.

Thanks,
Martin
- This reply was modified 3 years, 10 months ago by Mária Stašová. Reason: URL redacted - user request
4 years ago in reply to: Screenshot splash screen

Martin

Hello Pádriag,

thank you for the bug report. FV Player 7.4.44.727 which will be out today will fix the issue.

Thanks,
Martin

4 years ago in reply to: Issue setting up Coconut+DigitalOcean

Martin

Hello Dimitrii,

please let us know if you are using any browser extensions or a plugin. I guess in case rare cases even a password manager could interfere with the fields.

Please try in a different browser on in incognito mode.

Thanks,
Martin

4 years ago in reply to: Batch video and splash image url replacement

Martin

Hello Bruno,

since that object storage on Wasabi is S3-compatible it really should have a way of setting the mime type properly for the videos. We have an article on that topic here: https://foliovision.com/player/video-hosting/secure-amazon-s3-guide/fix-amazon-mime-type

But as the notice says it’s only relevant in IE9 and 10. So perhaps we should no longer treat that as an error. I set it that way now, it will only show an orange warning.

Thanks,
Martin

4 years ago in reply to: A prohibition mark appears on the FV player for YouTube when logged in to Google

Martin

Hello Yoshida,

it took me a couple of days to get the iPad from our office which is still locked due to Covid pandemic. But now I have it and can work on the fix.

Thanks,
Martin

4 years ago in reply to: Moving the playback position to the start of distribution on YouTube live stream

Martin

Hello Yoshida,

do you mean that when you watch the a live YouTube video with FV Player Pro it doesn’t let you seek back in time? FV Player does support live streams with DVR window so we need to check if YouTube Player API will allow it too.

Thanks,
Martin

4 years ago in reply to: Display user ID and IP address to deter copyright

Martin

Hello Recai,

currently we do not offer these settings, but you can get there if you know a bit of PHP. Please look for fv_player_pro_drm_text in our
Programmer’s Guide: https://foliovision.com/player/advanced/api-programming

There is a code sample which you should find helpful. You can use it in your functions.php, but let us know if you have no experience with PHP.

Thanks,
Martin
4 years ago in reply to: FV Vimeo Security Not Restricting Access to Desktop-Based Video Downloaders
Martin

Hello Luke,

on that new page you used (URL redacted) as the video source which doesn’t work.

Thank you for the login, I put in the correct video now and the 4K Video Downloader now offers that original video for your new test page. Which doesn’t make sense obviously. I think it just caches the last detected video for your website to give you at last something.

Please try to set that alternative referred for that original video it’s still trying to download and see if it will be able to download afterwards.

Thanks,
Martin
- This reply was modified 3 years, 10 months ago by Mária Stašová. Reason: URL redacted - user request
4 years ago in reply to: sproradic hlsjs-lite: Das Video ist nicht korrekt codiert
Martin

Hello Jörn,

it appears the WP Ajax calls on your website are often slow. I loaded up your test page and these were taking 5 seconds each. Then after about a minute they started to respond in about 300 ms which is pretty fast.

Now the issue appeared again. It’s 21:49 UTC and the /wp-admin/admin-ajax.php request took 25 seconds to respond. Please check your PHP slow log to see what’s slowing it down. Your server support might be able to check it for you or at least tell you if your server is overloaded (are you on a shared server perhaps?).

You can also try to install the Log HTTP Requests plugin to see if any slow external HTTP calls are running at the same time as you notice the issue to occur.

To ensure the issue doesn’t occur (at an expense of reduced video security) you can put this PHP code into your theme functions.php file for now:
```
add_filter( 'fv_player_pro_secure_hls_key_send', '__return_true' );
```
I wonder how to avoid these issues. If we only increase the timeout it would lower the video protection.

Thanks,
Martin
4 years ago in reply to: A message will be displayed in “Check Template”

Martin

Hello Yoshida,

if your page takes too long to load this error message appears if you are logged in as admin. It serves the purpose of identifying issues with JavaScript on the website. If the script is broken, it stays there to let you know about the issue.

Thank you for the video, but looking at it I’m not certain how long does it take to appear. If it appears too quickly, then something might be overriding the CSS.

We built this feature quite a long time ago, I wonder if there is no better way of doing this in 2021 – like catch JavaScript errors with some inline script in HTML head section.

Thanks,
Martin

4 years ago in reply to: FV Vimeo Security Not Restricting Access to Desktop-Based Video Downloaders

Martin

Hello Luke,

could you please put a different video on that page and verify that it plays in a browser where you are not logged in? Then see if that application will be able to download it.

I tried to copy your page HTML and host it on a test domain and even though I replaced the Vimeo URL with something else it would still download what you have on live website – even though I put in a totally different link. And the Vimeo URL really should be inaccessible due to the custom referrer anyway.

You can share your admin login with support@foliovision.com.

Thanks,
Martin
4 years ago in reply to: FV Vimeo Security Not Restricting Access to Desktop-Based Video Downloaders
Martin

Hello Luke,

when I try to use the application with our website I just get the message: “This site is unsupported.” Is it possible that your website is on a list of supported websites by the application?

I checked the web server access logs and I do not see anything that would identify the application, like an user agent string. It juse uses a generic Google Chrome user agent:

Mozilla/5.0 (Windows NT 6.3; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/33.0.1750.117 Safari/537.36

Could you please try to use it with a URL like (URL redacted) and then check your web server access logs to see if it’s accessing your website in any special way? Does it use that same Google Chrome user agent string?

The above does require some server admin skills, if you are not sure about it, would it be possible to get WordPress admin login for your website to let us have a look?

Or I can try one more trick which should improve the video protection further.

Thanks,
Martin
- This reply was modified 3 years, 10 months ago by Mária Stašová. Reason: URL redacted - user request
4 years ago in reply to: FV Vimeo Security Not Restricting Access to Desktop-Based Video Downloaders

Martin

Hello Luke,

I will investigate this further. It worked for me too.

Thanks,
Martin

4 years ago in reply to: FV Vimeo Security Not Restricting Access to Desktop-Based Video Downloaders

Martin

Hello Luke,

that’s the same 4K Video Downloader which I used.

What do you enter into that downloader to let it download the video?

Please check what happens when you open one of your videos using link like https://vimeo.com/524438701 in a browser incognito window. If you set the alternative referrer properly it should not open – hence 4K Video Downloader would not be able to open it either and it would be impossible to guess the proper referrer.

I also didn’t post a link for the FV Player Vimeo Security guide the last time so here it is: https://foliovision.com/player/securing-your-video/secure-videos-security

Thanks,
Martin

4 years ago in reply to: FV Vimeo Security Not Restricting Access to Desktop-Based Video Downloaders

Martin

Hello Luke,

thank you for the report!

Please let us know which 4K Video Downloader do you mean. There is no such extension on Chrome store. I only found a desktop application which I installed along with some good antivirus and I was not able to download a video that way. It only had a field to “Paste Link” which wouldn’t work with the website I was testing on.

If that’s the plugin, then please let us know what you are pasting in and if you put set the custom referer as recommended in FV Player Vimeo Security guide.

Thanks,
Martin

4 years ago in reply to: Site menus not working after wordpress upgrade to 5.6

Martin

Hello talbotp,

please let us know if this is still an issue or if BuddyBoss developers managed to improve this.

Thanks,
Martin

4 years ago in reply to: Subtitles do not show when casting to screen with Chromecast

Martin

Hello Craig,

please reinstall FV Player from https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip and get a fresh FV Player Pro ZIP file from https://foliovision.com/my-licenses and the subtitles in Chromecast should be working for you.

You can also test here: https://foliovision.com/ (Vimeo video with multiple subtitle tracks)

Thanks,
Martin

4 years ago in reply to: A prohibition mark appears on the FV player for YouTube when logged in to Google

Martin

Hello Yoshida,

I can see you are still using FV Player Pro in Beta.

When using iPad with Chrome I can see the problem with missing controlbar for YouTube videos. However the Vimeo video plays without issues.

Thanks,
Martin

4 years ago in reply to: extended privacy mode for youtube

Martin

Hello Katrin,

I’m not sure what you mean, https://foodeataly.de/bobbio/ still plays for me without issues. But it seems to have a youtube.com link still.

However I think I get it now – you would like to post your YouTube video with https://www.youtube-nocookie.com/embed/… kind of links just in case. So it’s worth making these work with FV Player.

I fixed that now, so please reinstall FV Player Pro again.

Perhaps we should be using the enhanced privacy mode only for YouTube videos inserted with youtube-nocookie.com domain, but to me it seems like a good default for all.

Thanks,
Martin

4 years ago in reply to: Batch video and splash image url replacement

Martin

Hello Bruno,

I like the checkbox idea, however how does it help if the wizard knows which files were migrated? If you would only choose to replace the URL of 50 out of 100 videos, then you could run the second time and select any of the remaining 50 videos on the old host. Even if it doesn’t remember anything about the past URL replacing.

Thanks,
Martin

4 years ago in reply to: extended privacy mode for youtube

Martin

Hello Katrin,

the video on https://foodeataly.de/bobbio/ plays for me without issues. I can see it uses a youtube.com URL for the video link.

Please let me know where I can see the issue.

Thanks,
Martin

4 years ago in reply to: Batch video and splash image url replacement

Martin

Hello Bruno,

how did you re-organize your videos to fit the tool? Do you mean you moved some of them into a sub-folder to ensure the tool will only affect some of your videos?

Please let us know, I would like to add this feature into the next FV Player release.

Thanks,
Martin

4 years ago in reply to: extended privacy mode for youtube

Martin

Hello Katrin,

please use a simple YouTube URL like https://www.youtube.com/watch?v=… with FV Player. If you use youtube-nocookie.com there it won’t work. The youtube-nocookie.com domain will be used for the video playback automatically with that new FV Player Pro version in Beta release which I sent the instructions for.

Thanks,
Martin

4 years ago in reply to: Statistics do not appear in Google Analytics.

Martin

Hello mktdigital,

in cast the Google gtag.js is pretty easy, so the support for that was added as well, it will be available in the next release, or you can reinstall from https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip

Thanks,
Martin

4 years ago in reply to: Statistics do not appear in Google Analytics.

Martin

Hello mktdigital,

for now I at least fixed it to not fail is ga.js is already loaded. So we support ga.js and analytics.js now.

Thanks,
Martin

4 years ago in reply to: A prohibition mark appears on the FV player for YouTube when logged in to Google

Martin

Hello Yoshida,

I see the issue with YouTube. It will be though to fix as Chrome on iOS has no developer tools. I will let you know when I have a new version to test.

However you should have no issue with the Vimeo video.

Thanks,
Martin

4 years ago in reply to: extended privacy mode for youtube

Martin

Hello Katrin,

I tried the video on https://foodeataly.de/bobbio/ in the lightbox and it worked just fine. I was testing with latest Chrome and Firefox on Windows on with Safari on macOS Big Sur.

I do not see how you could get “html5: Unsupported video format. Install Adobe Flash”. It could only appear if the FV Player Pro script was missing completely. Please try to play the video again.

Thanks,
Martin

4 years ago in reply to: A prohibition mark appears on the FV player for YouTube when logged in to Google

Martin

Hello Yoshida,

it should appear similar to the button in step 6. and 7. as in this guide: https://foliovision.com/player/basic-setup/installation/pro-extension

Thanks,
Martin

4 years ago in reply to: A prohibition mark appears on the FV player for YouTube when logged in to Google

Martin

Hello Yoshida,

it should appear similar to the button in step 6. and 7. as in this guide: https://foliovision.com/player/basic-setup/installation/pro-extension

Thanks,
Martin

4 years ago in reply to: extended privacy mode for youtube

Martin

Hello Katrin,

I wonder what could go wrong in your case as it all works fine for us on our websites. Please send us a link to your page where we can see the issue. Your website seems to be password protected.

Thanks,
Martin

4 years ago in reply to: YouTube doesn’t start the video from right point

Martin

Hello Nikolaos,

perhaps using the YouTube without cookies will fix the issue where a video wouldn’t play from the beginning then you are logged in into your Google account.

Please reinstall FV Player Pro by deactivating and deleting the FV Player Pro plugin you are using, then hit “Install Pro extension” at the top of the wp-admin -> Settings -> FV Player screen and the YouTube embeds will use youtube-nocookie.com domain.

However you will have to switch to Beta: https://foliovision.com/player/basic-setup/switching-fv-player-pro-to-beta

Please let us know if it helped, if you have some time to play with it.

Thanks,
Martin

4 years ago in reply to: A prohibition mark appears on the FV player for YouTube when logged in to Google

Martin

Hello Yoshida,

perhaps using the YouTube without cookies will fix the issue. Please reinstall FV Player Pro by deactivating and deleting the FV Player Pro plugin you are using, then hit “Install Pro extension” at the top of the wp-admin -> Settings -> FV Player screen and the YouTube embeds will use youtube-nocookie.com domain.

However you will have to switch to Beta: https://foliovision.com/player/basic-setup/switching-fv-player-pro-to-beta

Please let us know if it helped.

Thanks,
Martin

4 years ago in reply to: extended privacy mode for youtube

Martin

Hello Katrin,

I think I figured it out, please deactivate and delete the FV Player Pro plugin you are using, then hit “Install Pro extension” at the top of the wp-admin -> Settings -> FV Player screen and the YouTube embeds will use youtube-nocookie.com domain.

However you will have to switch to Beta: https://foliovision.com/player/basic-setup/switching-fv-player-pro-to-beta

Thanks,
Martin

4 years ago in reply to: Unsupported operand types: string after server upgrade to PHP8.0

Martin

Hello Gabor,

please deactivate and delete the FV Player Pro plugin you are using, then hit “Install Pro extension” at the top of the wp-admin -> Settings -> FV Player screen and the issue will be fixed.

Please let us know.

Thanks,
Martin

4 years ago in reply to: Subtitles do not show when casting to screen with Chromecast

Martin

Hello Craig,

yes, it’s time to finally fix this. We are looking into it now.

There are some limitations though:

1) The subtitles have to be served with CORS headers
2) The subtitles have to be on https://

Thanks,
Martin

4 years ago in reply to: Coconut Encoding without DigitalOcean

Martin

Hello Ingo,

I see that using FTP or SFTP as a target would be useful, perhaps we will add that one day.

However I wouldn’t recommend you using no CDN at all – it makes sense to use it even with your own server. Unless your website audience is all in the same small country as the server.

Thanks,
Martin

4 years ago in reply to: A prohibition mark appears on the FV player for YouTube when logged in to Google

Martin

Hello Yoshida,

I tried to log in to Google on iPad in Chrome and then play your video – it worked.

Please check how does the video appear for you when logged in to Google on iPad in Chrome when you open it on YouTube directly. Does it load with a last view position marker on the timeline, or does it play from beginning?

Thanks,
Martin

4 years ago in reply to: A prohibition mark appears on the FV player for YouTube when logged in to Google

Martin

Hello Yoshida,

could you please also test on some desktop computer where you also log into your Google account? I wonder if some data in your Google profile could be preventing that YouTube video from playing.

Please also post the link to you test page if it’s publicly accessible.

Thanks
Martin

4 years ago in reply to: Conflict in setting menu items with SG Optimizer

Martin

Hello Michell,

looking at SG Optimizer plugin page on WordPress.org I can see it has a lot of settings.

I checked all the settings and none of them look like they should have anything in comon with FV Player. But it still seems to me the best next step would be to disable all the individual settings in SG Optimizer and see if that helps. Then enable them one by one to what you used before and see which one triggers the issue.

Please let us know.

Thanks,
Martin
4 years ago in reply to: Load flowplayer javascript everywhere option not working with dash
Martin

Hello phabeon8,

I see, it would not load without FV Player Pro, unless there is a MPEG-DASH video on the page, even if the FV Player JS is set to load everywhere. I prepared a fix for the issue for the next release, please reinstall from https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip to get it right now.

Then you will be able to just call this to have a MPEG-DASH video load on your page (into #content element):
```
jQuery('#content').flowplayer({
  playlist: [
    {
      "sources": [
        { src: "https://download.tsi.telecom-paristech.fr/gpac/DASH_CONFORMANCE/TelecomParisTech/mp4-live/mp4-live-mpd-V-NBS.mpd", type: "application/dash+xml" }
      ]
    }
  ]
})
```
But you code will work too and it’s a better option if you want all the FV Player settings to apply. What I provided above is faster though.

Thanks,
Martin
4 years ago in reply to: Unsupported operand types: string after server upgrade to PHP8.0

Martin

Hello Gabor,

thank you for the bug report, we will fix it.

Thanks,
Martin

4 years ago in reply to: Conflict in setting menu items with SG Optimizer

Martin

Hello Michell,

so there is no FV Player JavaScript loaded on that page which could cause the issue.

I tested on a website with the Avada theme. I could see that “Avada Menu Options” button like you do, but I had no issue with inserting of new menu items. The site was running WordPress 5.7 with just these plugins active:

Avada Builder 3.2.1
Avada Core 5.2.1
FV Player 7.4.42.727
FV Player Pro 7.4.43.727.beta

And the Avada theme was version 7.2.1.

Thanks,
Martin

4 years ago in reply to: Conflict in setting menu items with SG Optimizer

Martin

Hello Michell,

does the issue occur on the wp-admin -> Appearance -> Menus screen?

That screen shouldn’t be loading any scripts from FV Player. Could you please check the source code of that page and look for “fv-wordpress-flowplayer”? There should only be one occurrence and no script tags matching.

I tried testing this with Avada Builder 3.1.1 and it worked fine. But I’m not sure if that’s the right thing, as the wp-admin -> Appearance -> Menus was not different from what you normally get without Avada Builder and I see you have that blue “Avada Menu Options” button there.

Thanks,
Martin

4 years ago in reply to: CSS to change play-button/icon

Martin

Hello Amanda,

please check here: CSS Tips and Fixes -> Hiding Lightbox Prev/Next

Thanks,
Martin

4 years ago in reply to: Batch video and splash image url replacement

Martin

Hello Bruno,

please download a fresh copy of https://github.com/foliovision/fv-wordpress-flowplayer/archive/3535016984-migration-wizard.zip and it will work. There was a plugin conflict with FV Player Coconut.

Thanks,
Martin

4 years ago in reply to: Setup Errors

Martin

Hello Caitlin,

is your web server using any web application firewall or mod_security? If you are not sure then please ask your server support technicians about it.

Thanks,
Martin

4 years ago in reply to: Batch video and splash image url replacement

Martin

Hello Bruno,

sorry about that, I see where I made a mistake. I’m working on a fix.

Thanks,
Martin

4 years ago in reply to: FL PLlayer Vast complatible with ampforwp addon for wordpress site.

Martin

Hello Kostas,

FV Player VAST 7.4.42.727 is out and it allows VAST autoplay (muted) on mobile – iOS 14 or above and Chrome 83 or above. We haven’t tested it on older devices yet.

Thanks,
Martin

4 years ago in reply to: Batch video and splash image url replacement

Martin

Hello Bruno,

when reinstalling the plugin please first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

That will avoid the error.

Thanks,
Martin

4 years ago in reply to: Batch video and splash image url replacement

Martin

Hello Bruno,

that is the FV Player VAST plugin, which is different from FV Player. So the FV Player upgrade won’t cause any change there.

I see that the filter for the global configuration parameters of FV Player VAST could be useful, so I added a new “fv_vast_conf” filter for the upcomming release. You can get it right now if you reinstall the FV Player VAST plugin. Then you would only have to rename that fv_flowplayer_vast_args_pre filter hook name in your custom plugin.

Thanks,
Martin

4 years ago in reply to: Batch video and splash image url replacement

Martin

Hello Bruno,

please reinstall FV Player from this ZIP file: https://github.com/foliovision/fv-wordpress-flowplayer/archive/3535016984-migration-wizard.zip

Then you will be able to click the button at wp-admin -> Settings -> FV Player Pro -> Tools -> Migration Wizard, at the top of the screen.

Once you run that you will be prompted for the part of URL to replace (https://bunnycdn-domain.com/bucket/) and the URL to replace with (https://digitalocean-spaces-domain.com/bucket/). It will provide a visual way of checking if the URLs are all right.

If this works fine for you we will make this tool part of the next release.

Thanks,
Martin

4 years ago in reply to: After upgrading FV Player, I get this message Please upgrade to FV PRO

Martin

Hello Fernando,

Chiara made a mistake in her reply, it was all about FV Player Pro and not FV Player.

Obviously if you delete the current FV Player plugin you are using, there will be no wp-admin -> Settings -> FV Player screen where you could press the Apply Pro upgrade button.

Every WordPress website caches the plugin update information, so you should really be seeing the FV Player Pro upgrade available by now.

Thanks,
Martin

4 years ago in reply to: Batch video and splash image url replacement

Martin

Hello Bruno,

I was hoping to incorporate some preview functionality in the wizard, but we made some bad design decisions (sometimes you do not know until you try) and now it’s taking longer than expected.

Thanks,
Martin

4 years ago in reply to: CSS to change play-button/icon

Martin

Hello Amanda,

I’m not sure what do you mean. Is the icon there when you load the page? Then you click it and the lightbox opens it plays the video rightaway, so the icon won’t really appear. When you pause the video it no longer appears as the play icon is in the control bar too. That one is the default play icon though.

Thanks,
Martin

4 years ago in reply to: fv player 7.4.40.727 changes video size

Martin

Hello Edward,

we were forced to change the approach here a bit. FV Player and FV Player Pro are both updated to version 7.4.42.727 and they will fix the issue.

Thanks,
Martin

4 years ago in reply to: Scrollbar in video box after latest update

Martin

Hello Johnny,

sorry about that, FV Player 7.4.42.727 has been released and it fixes the issue.

The issue occurred as we worked hard on avoiding the Firefox Picture-in-Picture feature.

Thanks
Martin

4 years ago in reply to: Changing the language of language display

Martin

Hello Kris,

this improvement will be part of FV Player 7.4.42.727 released later today.

Thanks,
Martin

4 years ago in reply to: FV player / PHP8 Bug / Query Monitor

Martin

Hello Steve,

FV Player 7.4.42.727 released later today will fix the issue.

Thanks,
Martin

4 years ago in reply to: Scroll bar showing at right side of video player

Martin

Hello Kendell,

sorry about that, FV Player 7.4.42.727 will be released later today and it will fix the issue.

The issue occurred as we worked hard on avoiding the Firefox Picture-in-Picture feature.

Thanks
Martin

4 years ago in reply to: CSS to change play-button/icon

Martin

Hello Amanda,

I see, you need the play button on the lightbox-ed player. Our CSS didn’t count on that, so I added the “.lightbox-starter.flowplayer .fp-ui” part to it, so please take the updated version from here and it will work for you: https://foliovision.com/player/advanced/css-tips-and-fixes#play-icon

There will also be a FV Player version 7.4.42.727 out today. It will include that new custom CSS field so please upgrade to that when you get a chance.

Thanks,
Martin

4 years ago in reply to: CSS to change play-button/icon

Martin

Hello Amanda,

please put the CSS code back in and let me have a look. If you do it in next 2 hours I will be able to check right away.

Perhaps there is a mistake which you are doing and we can avoid it by improving our guide or our system is not playing with the way your website optimizes the CSS code.

Thanks,
Martin

4 years ago in reply to: CSS to change play-button/icon

Martin

Hello Amanda,

we have worked on adding the custom CSS field into FV Player settings. Could you please reinstall FV Player from this link: https://github.com/foliovision/fv-wordpress-flowplayer/archive/687-custom-css-field.zip

To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

Then you will find a nice field for you CSS with syntax checking built in at wp-admin -> Settings -> FV Player Pro -> Skin -> Custom CSS. That way your CSS will always load after code FV Player CSS making any customizations easier.

I also adjusted the custom CSS snippet at https://foliovision.com/player/advanced/css-tips-and-fixes#play-icon a bit.

Thanks,
Martin

4 years ago in reply to: fv player + dropbox + safari doesn’t work anymore

Martin

Hello Ferdinand,

I tried to open that mp4 file link directly in the iPhone Safari browser and it plays there.

However it doesn’t play when embedded to a webpage and it doesn’t matter if you use FV Player or a bare HTML5 video tag like here: http://foliovision.com/html/dropbox.html

So I’m guessing Dropbox has stopped direct file access if it detects the request is coming from a website and the file is not being opened directly.

Thanks,
Martin

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