Hello William,

I see that you use these precise millisecond values to make sure the chapter starts in the exact place.

But it just doesn’t make sense to show these numbers as there will probably never be any chapter shorter than 1 second.

We will improve this in FV Player Pro Beta, hopefully you have some time to switch to it to give it a try to check the improvement.

Thanks,
Martin

Hello Luiz,

I see it doesn’t play. At a glance everything seems to work properly. The stream loader is able to server the HTTP range requests which is important for iOS playback of HLS.

It also sends the proper content-type header, but when I check it in developer tools with iPhone I get text/html on it, which is weird.

Thanks,
Martin

Hello Khem,

adding support for this is theoretically possible, although if that video service doesn’t want external players to be able to play their videos it will be much much harder.

I see that it plays the encrypted HLS stream, but it’s not really protected against downloads – I was able to use one of the Chrome extensions.

It’s also not using any CDN.

So it’s not a perfect solution.

Thanks,
Martin

Hello Kendell,

was there any update on your theme? Does the issue occur with a default WordPress theme?

If we can improve our plugin CSS to be more resilient, we will. So please share a link to your website here we can check the issue

Thanks,
Martin

Hello Bruno,

please enable wp-admin -> Settings -> FV Player Pro -> Integrations/Compatibility -> “Disable saving skin CSS to a static file” and then FV Player CSS optimization will be disabled and the issue will never occur again.

The downside is we won’t know what was breaking it but it’s far less important than a trouble free working website which is what you need.
I tried to check your website to see if I can figure out the issue but it’s too late and you probably re-saved the settings to avoid the issue of course.

Thanks,
Martin

Hello Denny,

you replied to the forum email notification and we only noticed that recently, hence the delay in my reply here:

The timeout is indeed set to 30 seconds. But I see that we could improve that – if there is a backup alternative video URL the timeout could be shorter. Or it could check time required to load the previous video segments and if there is a segment which takes much longer to load it could already try the alternative video.

Thanks,
Martin

Hello Sebastian,

I see that when I play the video it does enter fullscreen, but not the landscape mode.

If I then exit the fullscreen it pauses the video. Then if I continue playing the video it does enter fullscreen again and this time in the landscape orientation.

Seems to me something has changed in one of the recent Chrome versions. I hope we can fix this, as some of these advanced browser functions require user gesture to have the permission.

Thanks,
Martin

Hello Khem,

so do you mean that anytime you edit the Pay Per View video it adds another item in wp-admin -> Products ?

Does this happen when you edit the Pay Per View pricing in the FV Player editor, like on the “Pay Per View tab in FV Player’s shortcode editor” screenshot here? https://foliovision.com/player/pay-per-view/woocommerce

Or does that happen when you edit the Pay Per View product in wp-admin -> Products like on the “Editing a WooCommerce product” screenshot on that same documentation page? Note that that screenshot is pretty useless, it doesn’t show the Pay Per View prices, we will improve it.

Thanks,
Martin

Hello Usman,

thank you for the reply! However you posted that same https://foliovision.com/player/demos/amazon-open-bucket link twice. So did the https://www.w3schools.com/html/html5_video.asp play and https://foliovision.com/player/demos/amazon-open-bucket did not play?

Please also test with https://foliovision.com/html/fp-debug.html Does it show that localStorage error? Or does it play the video?

Thanks,
Martin

Hello Usman,

sorry about the delay on getting back to you, I see you replied to my question a week ago and I confused it with some old thread.

Please provide a link to some publicly available video on your website. What video type is it?

Please provide details about your mobile, such as the model and browser. Best if you could also check the user agent on the https://whatsmyua.info/ page – all we need is the user agent string provided in the “rawUa” field.

Thanks,
Martin

Hello Girish,

we have a file on Amazon S3 to test this and it works properly, no matter which form of URL I choose:

https://fv-flowplayer-frankfurt.s3.eu-central-1.amazonaws.com/Swan Lake Reloaded.mp4
https://fv-flowplayer-frankfurt.s3.eu-central-1.amazonaws.com/Swan+Lake+Reloaded.mp4

It also doesn’t matter if we disable or enable Settings -> FV Player Pro -> Hosting -> Amazon S3 Protected Content -> Amazon S3 Ajax (Pro).

There were no changes in the related code. Please provide some more details about your issue, ideally a test page.

One this which some to my mind is whether you have the “Region” configured for the S3 bucket in Settings -> FV Player Pro -> Hosting -> Amazon S3 Protected Content. Without it a AWS Signature version 3 is used, with it provided is uses AWS Signature version 4.

I wouldn’t say the blank spaces are forbidden on S3, they just get replaced with +.

Thanks,
Martin

Hello Mark,

FV Player doesn’t work with m3u playlists. I do not recall being asked for such feature yet.

You would have to build the playlist in FV Player directly using these http://archive.org/download/mjq-1983-montreal-jazz-festival-cbc/01-Introduction.mp3 and similar links.

The m3u support could be added, it could load and cache these playlists similar to how we process Vimeo albums or YouTube playlists in FV Player Pro. Ideally we would create a proper PHP SDK for these FV Player Pro routines and let people extend it for their own needs.

Thanks,
Martin

Hello Mark,

while HLS video streaming format does use m3u8 playlists, I do not think that a m3u8 playlist of mp3 files will work.

In HLS the m3u8 playlist file typically references a list of video segment files. So even if that would works with a list of mp3 files, they would probably all play as a single long audio track.

Have you done some basic tests with this and did it work? We didn’t had a request like this before and I do not have a m3u8 file that would reference mp3 files at hand.

Thanks,
Martin

Hello Robin,

the video doesn’t show on mobile because there is this line of CSS:

article .header .video-format iframe {
  display: none;
}

It’s in the //cdn.foliovision.com/ghlayout/style.css file. Please put in a rule like this to override it:

article .header .video-format iframe.fp-engine {
  display: block;
}

The Skip translation can be adjusted using a PHP code like this: https://foliovision.com/player/advanced/api-programming#customizing-translations

Or you can create your own translation. Please let us know what other phrase you would like to also translate and we could add the Dutch translation for FV Player or FV Player Pro with at least these translations to get started.

Thanks,
Martin

Hello Robin,

I found you replied to the forum notification, so I re-posted it here now.

I had a look at your post and I could see the issue. Please adjust the PHP code in post-top-content.php further – there is that whole section which creates DIV element with class “video-overlay” which needs to be removed as it covers the player. Instead you should be using that featured image as the splash=”…” argument for FV Player.

You should be also entering some good default size (try just 1280×720 to give the videos a proper aspect ratio) in Settings -> FV Player Pro -> Sitewide FV Player Defaults -> Default Video Size. Otherwise the player won’t appear properly when loading and the webpage content with move as it loads.

I also noticed your child theme stylesheet loads from a bad place – https://{your-site.com}/ghlayout-child/style.css This needs to be fixed as all these 404 servers might even slow down your server.

The global ads defined in Settings -> FV Player Pro -> Ads -> Video Ads will work, but you won’t be able to target individual posts. You will be able to pick any single ad for all players, or insert multiple ads and have FV Player Pro pick random ad for each player.

Thanks,
Martin

Hello Bruno,

FV Player Migration Wizard only lets you do simple replacements. In your example you would have to replace:

1) First https://website.com/wp-content/uploads/2021/02/ with https://website.b-cdn.net/videos/ – this would have to be done for every month separately, it would be easier if you could keep that structure on the CDN too

2) The the “-” symbols with “%” – but perhaps our forums did change your URLs, although I do not see why – did you wanted to write %20 by chance? But this would replace any “-” symbol out there, in all the video paths. So it could break the videos which you didn’t move. Is this change necessary?

Thanks,
Martin

Hello Jp,

it’s true that it’s not supported, but perhaps the time has come to add support for it. You would only see the Preview video and once purchased you could enjoy the entire playlist of videos.

Thanks,
Martin

Hello Dimitrii,

do you also get the Admin JavaScript warning? https://foliovision.com/player/basic-setup/installation#fixing-broken-javascript

Or is it just that message when you hit Check template button?

Are you preventing public access to the website in any way?

Thanks,
Martin

Hello Manson,

the size of the lightbox view is set with the width=”500″ and height=”500″ arguments as it respects the desired video size.

The size of the lightbox button on the page is set in the lightbox argument – so you are setting that one to 800×500. But you actually have two lightbox=”…” arguments in the shortcode, so the second one is ignored. So then both the lightbox view and the lightbox button on page use the 500×500 size.

We will ensure this is properly documented.

But I also see we were calculating the responsive CSS for the lightbox button and also ignoring the lightbox button size provided via the database (you are using the old shortcode format).

Please reinstall FV Player from this link: https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip

To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

Then it should all work for you as expected.

Thanks,
Martin

Hello Sandra,

I’m sorry to hear about the difficulties you are facing.

Could you please check your PHP error log for fatal errors? If you are not sure where to find it please ask your server tech support to give you a list of the fatal errors from the log?

Or you can install the https://wordpress.org/plugins/error-log-monitor/ plugin. That way you will be able to see any new PHP errors in your wp-admin Dashboard. So then you can try to activate FV Player again, see if you run into the same issue again, disable FV Player again if needed and check the new errors right in wp-admin.

What Chiara suggested unfortunately won’t work – as obviously there is no Settings -> FV Player Pro if you have to keep the plugins disabled.

Thanks,
Martin

Hello Robin,

I’m sending a copy of my reply also here, in case you still do not get our emails:

I had a look at the “🎥 Van Pannenkoeken ….” post here: /wp-admin/post.php?post=245261&action=edit

I see the video is in the “Video Format Options” box and you are using a YouTube URL there. I found it’s being outputted in post-top-content.php template file of your theme: /wp-admin/theme-editor.php?file=post-top-content.php&theme=Extra

There is a line:

$video_embed = extra_get_video_embed( $video_urls );

Which could be replaced with:

$video_embed = do_shortcode( '[fvplayer src="'.$video_urls.'"]' );

And it should already work. Perhaps you know PHP and this is all you needed.

But there are a couple of downsides:

First problem is that this way you wouldn’t get all the FV Player features. For example if you would like to insert a video playlist or subtitles, it wouldn’t be possible. Video protection against downloads would also be much weaker.

Second – do you sometimes put in multiple video link into that “Video Format Options” box? These could be presented as a playlist actually, but the code would have to be improved.

If you want to use all the FV Player functions I would recommend you instead use our Custom Video Fields: https://foliovision.com/player/advanced/video-custom-fields

And in all cases your code theme files would be modified – we would have to setup a child theme first to make sure you can update the theme in the future without looking your changes.

Please let us know if the above is making sense to you and which way you would like to go. Based on that we will have to ask you for another Pro support ticket purchase, as advanced theme customization like this is not considered an install anymore. Unfortunately your theme doesn’t provide the WordPress action or filter hook to let us support their Video format posts directly.

We are also happy to guide you in the right direction if you can take care of these tweaks on your own.

Thanks,
Martin

Hello Thomas,

I found we actually had to block your website from using the video checker as it was sending in an increased amount of video check requests.

What we can do is to improve the way the video checker is triggered in the plugin to avoid issues like this.

Please let us know if you are using any special page which shows a grid of players. A screenshot would definitely help us with fixing of the issue.

Thanks,
Martin

Hello Alfonso,

please also test the Chromecast with the homepage video on https://foliovision.com/ and let us know where we can test it on your website.

Thanks,
Martin

Hello Dimitrii,

are you using the Flash or Watermark preset?

Please let us know, as we do not believe in endless settings, but prefer sensible presets. Perhaps we could make the watermark a bit more transparent.

Thanks,
Martin

Hello Michael,

please set wp-admin -> Settings -> FV Player Pro -> Sitewide FV Player Defaults -> Default Video Size to fit your videos. Or if you only need to do for some of them you can fix the dimensions for the individual players using the “Size” fields in the FV Player Editor: https://foliovision.com/player/basic-setup/start-up-guide#insert-videos -> “You can also specify the dimensions (width and height)”

Thanks,
Martin

Hello Joana,

please re-activate FV Player VAST, remove the VAST URL from Settings -> FV Player VAST and only add it for a single player using the instructions from here: https://foliovision.com/player/vast/how-to-use-vast#ads-for-individual-videos (although currently the VAST field is in its own tab)

Then send us a link to the page where we can see the issue.

Thanks,
Martin

Hello Jörn,

I see the way we process streams with multiple audio tracks is not ideal. It currently depends on the routing conditions between your server and DigitalOcean Spaces/Bunny.net and that’s not a good thing.

I’m working on some improvements.

Thanks,
Martin

Hello Dimitrii,

thank you for the request.

We can do the visual marking of video used in a job.

We will think about how we could support selecting multiple items at once.

Thanks,
Martin

Hello Yoshida,

as I noted this is currently not supported.

Thanks,
Martin

Hello Yoshida,

thank you for the video recording. Is that YouTube video which you play really a live stream? Could you please share the link where we can see it on your website?

Thanks,
Martin

Hello Yoshida,

it appears something is breaking the CSS animation which we use to only show that error 5 seconds after the page has loaded. We need to come up with a better solution then.

You can ignore that error. You can also just get rid of it using a CSS like this:

.fvfp_admin_error {
  display: none;
}

That way it will stop bugging you.

Thanks,
Martin

Hello Robin,

our mailing logs show that the email did reach your mailserver without issues. It would be great, if you could check your spam folder to see if the email is there. The sending email address was support@foliovision.com, so please let us know.

I see that your mailbox is running on sp…el.n… – perhaps it’s related to SpamExperts, in that case the mail might be in the quarantine.

Going back to the actual issue you are having – please create a WordPress admin login for support@foliovision.com and I will have a look if the theme provides any WordPress action hook which we could use.

If it’s really non-standard we would have to ask you to buy another Pro support ticket as our Make Your Theme work with Video service is more expensive.

Thanks,
Martin

I should also add that Bunny.net (BunnyCDN) is only used for videos, so Cloudflare will not be a problem if it handles CDN for the website assets and provides the WAF.

Thanks,
Martin

Hello Dimitrii,

please try to open wp-admin -> FV Player -> Coconut. There should be a button labeled “Show wizard log”. When I hit that button I get 3 log entries:

DigitalOcean Spaces CORS – about CORS being enabled on the target space
DigitalOcean Spaces creation – shows debug information about the target space being created
DigitalOcean Spaces creation – shows debug information about the source space being created

That’s what I have for a successful install. Do you see anything else, like a lot of “‘Failed to check {space name} in {region}” messages?

Are you running the wizard in some staging environment? I had some DigitalOcean Spaces issues come and go when running on localhost, but never on an actual server.

Thanks,
Martin

Hello Yoshida,

the YouTube videos play with the FV Player controlbar after fixing the iOS Chrome version detection. Please reinstall FV Player from this link: https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip

To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

Please let us know if it fixed the issue for you as well so that we can put it into the next release.

Thanks,
Martin

Hello Yoshida,

please let us know what it was as rewinding back in time in live YouTube streams is currently not supported by FV Player Pro.

Thanks,
Martin

Hello Luke,

it’s true that there were no changes. 4K Video Downloader just remembered what video can be downloaded from your test page before you put up FV Player Vimeo Security and then kept offering that same video over and over again. We did waste some time trying to figure it out.

But of course it was not a waste of time, it’s always important to start up-to-date with what are the latest video downloading tools.

Thanks,
Martin

Hello Recai,

we will add the settings checkboxes to choose the individual pieces of information to show for DRM text.

Thanks,
Martin

Hello Luke,

I tested with the video on (URL redacted) and the secret referrer is set properly.

Is 4K Video Downloader still able to download that video which is no longer on that page at all? You could try to replace the source video on Vimeo and then see if it will download that. I think it might be caching a lot of information and that’s what’s giving us the impression that it still works.

Thanks,
Martin

• This reply was modified 3 years, 5 months ago by Mária Stašová. Reason: URL redacted - user request

Hello Dimitrii,

please let us know if you are using any browser extensions or a plugin. I guess in case rare cases even a password manager could interfere with the fields.

Please try in a different browser on in incognito mode.

Thanks,
Martin

Hello Yoshida,

it took me a couple of days to get the iPad from our office which is still locked due to Covid pandemic. But now I have it and can work on the fix.

Thanks,
Martin

Hello Recai,

currently we do not offer these settings, but you can get there if you know a bit of PHP. Please look for fv_player_pro_drm_text in our
Programmer’s Guide: https://foliovision.com/player/advanced/api-programming

There is a code sample which you should find helpful. You can use it in your functions.php, but let us know if you have no experience with PHP.

Thanks,
Martin

Hello Jörn,

it appears the WP Ajax calls on your website are often slow. I loaded up your test page and these were taking 5 seconds each. Then after about a minute they started to respond in about 300 ms which is pretty fast.

Now the issue appeared again. It’s 21:49 UTC and the /wp-admin/admin-ajax.php request took 25 seconds to respond. Please check your PHP slow log to see what’s slowing it down. Your server support might be able to check it for you or at least tell you if your server is overloaded (are you on a shared server perhaps?).

You can also try to install the Log HTTP Requests plugin to see if any slow external HTTP calls are running at the same time as you notice the issue to occur.

To ensure the issue doesn’t occur (at an expense of reduced video security) you can put this PHP code into your theme functions.php file for now:

add_filter( 'fv_player_pro_secure_hls_key_send', '__return_true' );

I wonder how to avoid these issues. If we only increase the timeout it would lower the video protection.

Thanks,
Martin

Hello Luke,

could you please put a different video on that page and verify that it plays in a browser where you are not logged in? Then see if that application will be able to download it.

I tried to copy your page HTML and host it on a test domain and even though I replaced the Vimeo URL with something else it would still download what you have on live website – even though I put in a totally different link. And the Vimeo URL really should be inaccessible due to the custom referrer anyway.

You can share your admin login with support@foliovision.com.

Thanks,
Martin

Hello Luke,

I will investigate this further. It worked for me too.

Thanks,
Martin

Hello Luke,

thank you for the report!

Please let us know which 4K Video Downloader do you mean. There is no such extension on Chrome store. I only found a desktop application which I installed along with some good antivirus and I was not able to download a video that way. It only had a field to “Paste Link” which wouldn’t work with the website I was testing on.

If that’s the plugin, then please let us know what you are pasting in and if you put set the custom referer as recommended in FV Player Vimeo Security guide.

Thanks,
Martin

Hello Craig,

please reinstall FV Player from https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip and get a fresh FV Player Pro ZIP file from https://foliovision.com/my-licenses and the subtitles in Chromecast should be working for you.

You can also test here: https://foliovision.com/ (Vimeo video with multiple subtitle tracks)

Thanks,
Martin

Hello Katrin,

I’m not sure what you mean, https://foodeataly.de/bobbio/ still plays for me without issues. But it seems to have a youtube.com link still.

However I think I get it now – you would like to post your YouTube video with https://www.youtube-nocookie.com/embed/… kind of links just in case. So it’s worth making these work with FV Player.

I fixed that now, so please reinstall FV Player Pro again.

Perhaps we should be using the enhanced privacy mode only for YouTube videos inserted with youtube-nocookie.com domain, but to me it seems like a good default for all.

Thanks,
Martin

Hello Katrin,

the video on https://foodeataly.de/bobbio/ plays for me without issues. I can see it uses a youtube.com URL for the video link.

Please let me know where I can see the issue.

Thanks,
Martin