Fatal Error on FV Player Pro Plugin Update

[Solved]

Kari Anderson 3 years, 5 months ago

On updating FV Player Pro we received a fatal error. I deactivated the plugin and reactivated it – still getting this fatal error:

mod_fcgid: stderr: PHP Fatal error: Uncaught Error: Call to undefined function rcp_get_membership_levels() in /home/domain/public_html/site/wp-content/plugins/fv-player-pro/rcp-bridge.php:194

mod_fcgid: stderr: #0 /home/domain/public_html/site/wp-content/plugins/fv-player-pro/rcp-bridge.php(226): FV_Player_Pro_RCP_Bridge->get_subscription_levels(), referer: https://www.domain.com/video-tutorials/buttercream/

It repeats over and over. I changed the domain for privacy purposes for the client but can share privately if someone can help! Thanks.

Viewing 4 replies - 1 through 4 (of 4 total)

Natalia 3 years ago

Hello Kari,

Thank you for reaching out to us!

I will forward this issue to our developer team.

Meanwhile, could you please share the domain with us? You can send it to support@foliovision.com.

Thanks,
Natalia

Martin 3 years ago

Hello Kari,

please delete the FV Player Pro plugin and then let wp-admin -> Settings -> FV Player reinstall the Pro pack for you. That will grab a fresh version. Or you can grab a fresh ZIP file of FV Player Pro from https://foliovision.com/my-licenses and reinstall from that.

Please let us know if you are using the Restrict Content Pro integration in FV Player Pro – without using FV Player Pay Per View.

Thanks,
Martin

Kari Anderson 3 years ago

Thanks! That seems to have fixed it – did a file in the plugin just get corrupted during the update or something?

Thanks,
Kari

Martin 3 years ago

Hello Kari,

I’m not exactly sure, but it appears the issue might occur if you used Restrict Content Pro below version 3.4 or if you stopped using that plugin but had it configured the integration with FV Player Pro previously.

Thanks,
Martin

Viewing 4 replies - 1 through 4 (of 4 total)