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Hi,
My customers are receiving a “Video not encoded properly” warning when viewing my encrypted HLS videos through Safari.
I could not replicate the issue with Firefox or Chrome, but it is turning off some customers who use Safari.
Here’s a video (with sound) of the issue.
https://www.youtube.com/watch?v=k-Wzi35Xp9w
Any ideas?
Any help would be much appreciated!
Mg
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Hello Mg,
could you please post a test page with one of your videos which are having this issue on it? That way we can easily check if the issue occurs with HLS videos with separate auto tracks and if updating HLS.js library in FV Player will fix the issue.
Thanks,
MartinHi Martin,
I appreciate the reply, thanks very much.
Here’s a test page: https://harmonicatime.com/test-hls/
I hope it’s something simple!
Looking forward to your test results, thanks again.
Mg
Hello Mg,
I was able to reproduce this issue.
It appears there is some compatibility issue between the HLS.js library (which we use to allow HLS playback in all modern browsers) and Safari. If I play the video in Safari without using that library, it plays. Safari doesn’t need that library to play HLS, but we still use it as it lets us protect the stream better.
I will test with HLS.js 1.0.7, we are currently using 1.0.4.
Thanks,
MartinHi Martin,
I appreciate your time on this. Thanks very much. That’s encouraging the error could be replicated.
Please keep me updated. It would make my day to have this fixed.
Cheers,
MgHello Mg,
if you have a moment, could you please reinstall FV Player from this link: https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip ?
To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.
Then the Safari playback issue should be fixed. I was running into that same issue with the second video here: https://foliovision.com/player/demos/encrypted-hls-stream And now it works.
Thanks,
MartinHI Martin,
I followed your instructions. That has removed that error.
However, the video will not pause consistently now, again only when played in safari.
I’ve checked on my test page, and on the link you provided above.
It is happening in both cases, as seen here:
https://www.youtube.com/watch?v=nwBBfG2Y6sU
Again, thanks, hopefully this is relatively easy to fix too.
Mg
Hello Mg,
thank you for the bug report, the issue has been fixed. You can check it on the second video here: https://foliovision.com/player/demos/encrypted-hls-stream
You can also reinstall again if you download the file https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip again to get the fix.
Thanks,
MartinBeautiful, thanks so much Martin. I’ve installed the fix.
