HTML5: Video file not found. Can‘t parse the request

[Solved]

Nicola 5 years, 3 months ago

Hi FV team.
From one hour to the next I receive an error message if playing vimeo videos. Error message is:
>>HTML5: Video file not found. Can‘t parse the request.<<

I did not change the settings, nor have I installed other plugins. Vimeo has not reportet any issues on their servers either. (https://www.vimeostatus.com/)

I would really appreciate some help. I have tried all possible solutions without success. All other players beside FV are playing the files.
Thanks for your support.

Viewing 2 replies - 1 through 2 (of 2 total)

Juraj Kacaba 5 years ago

Hi Nicola,

Thanks for all the valuable information. We’re currently investigating on what is causing these parsing issues with Vimeo videos. It seems like Vimeo has suddenly changed some of their settings.

We’re constantly working to fix these issues as soon as possible. We’ll keep you posted and inform you about the process throughout the day.

Thanks for the patience,
Juraj

Juraj Kacaba 5 years ago

Hi Nicola,

Vimeo videos should work fine again. If any issue appears again, please let us know. Thanks for patience.

Making the web work for you,
Juraj

Viewing 2 replies - 1 through 2 (of 2 total)