FV Player Pro: html5 video file not found

Mitchell P. 6 years, 4 months ago

Hi,

I just purchased FV Player Pro, and so far it hasn’t synced properly with my Vimeo Pro account.

Troubleshooting steps so far,

– clicked “Check Template” and no errors came up
– changed back to the default 2019 theme, and disabled my plugins
– tried 3 different Vimeo tokens

Please help

fvplayerproproblem

Viewing 3 replies - 1 through 3 (of 3 total)

Mitchell P. 6 years ago

Solved the problem — it had this problem on my WordPress / Siteground staging copy, but on the real site it works perfectly fine. Thanks

Juraj Kacaba 6 years ago

Hi Mitchell,

We’re glad that you managed to find the solution. Let us know if you have any other questions about Vimeo.

Thanks,
Juraj

Martin 6 years ago

Hello Mitchell,

did you actually manage to solve the issue and do the videos play on your staging now? There is no reason they shouldn’t, unless that domain is not allowed in Vimeo privacy settings.

If it’s all good now please let us know what steps you did to fix it.

Thanks,
Martin

Viewing 3 replies - 1 through 3 (of 3 total)