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Play button doesn’t work in Huawei browser

Foliovision › Forums › FV Player › Troubleshooting › Play button doesn’t work in Huawei browser

  • ÇAPAN 5 years, 9 months ago

    Hi,

    I have updated FV player and Pro to the last version but although I disabled all the plugins the videos don’t play. I mean the play button appears but it is unclickable.

    How can I fix it?

    thanks

Viewing 15 replies - 1 through 15 (of 15 total)
  • Juraj Kacaba 6 years ago
    Avatar photo

    Hi Capan,

    We’re sorry for the issues that you’re experiencing.

    In order to help you fix these issues ww would need more info from you.
    Please send us a link to your website with that particular problematic video. Also your system info could be very useful for us. You can find it at:

    WP Admin dashboard -> Settings -> FV Player Pro -> Tools -> System info

    You can simply copy the whole info to this thread. We won’t post any of your information publicly.

    Thanks for using our player,
    Juraj

    ÇAPAN 6 years ago

    The problem is same in all of my other websites.

    I will be glad for your help.

    thanks

    ÇAPAN 6 years ago

    Hi Juraj,

    this is an example link you can try;
    https://socialwiki.me/creative-beautiful-ways-of-tying-scarf/

    I have problem only on mobile.

    On desktop it seems ok.

    My phone is Huawei P30 Pro,

    Android 10

    Sysytem info:

    ### Begin System Info ###

## Please include this information when posting support requests ##

Multisite:                No

SITE_URL:                 https://socialwiki.me
HOME_URL:                 https://socialwiki.me
Plugin URL:               https://socialwiki.me/wp-content/plugins/fv-wordpress-flowplayer

FV Player version:        7.4.2.727
FV Player core version:   7.2.7.1
FV Player license:        
FV Player Pro version:    7.4.2.727
FV Player Pro license:    
WordPress Version:        5.2.3
Permalink Structure:      /%postname%/
Active Theme:             Newspaper 9.7.3

Browser:                  Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/76.0.3809.132 Safari/537.36
PHP Version:              7.3.9
MySQL Version:            5.5.5
Web Server Info:          Apache

WordPress Memory Limit:   40M
PHP Memory Limit:         1024M
PHP Upload Max Size:      256M
PHP Post Max Size:        256M
PHP Upload Max Filesize:  256M
PHP Time Limit:           1800
PHP Max Input Vars:       1000
PHP Arg Separator:        &
PHP Allow URL File Open:  Yes
WP_DEBUG:                 Disabled

DISPLAY ERRORS:           N/A
cURL:                     Your server supports cURL.

ACTIVE PLUGINS:

AdSense Integration WP QUADS: 1.8.7
AdSense Integration WP QUADS PRO: 1.4.2
Akismet Anti-Spam: 4.1.2
Classic Editor: 1.5
Download Monitor: 4.4.2
Download Monitor - Buttons: 4.0.1
Download Monitor - Downloading Page: 4.0.0
Download Monitor - Google Drive: 4.0.0
Easy Social Share Buttons for WordPress: 6.2.1
Envato Market: 2.0.1
FV Player: 7.4.2.727
FV Player Pro: 7.4.2.727
Regenerate Thumbnails: 3.1.1
tagDiv Cloud Library: 1.2 | built on 28.05.2019 7:48
tagDiv Composer: 2.4 | built on 28.05.2019 7:48
tagDiv Social Counter: 4.5 | built on 25.04.2019 9:32
Theia Smart Thumbnails: 1.7.0
TinyMCE Advanced: 5.2.1
WPBakery Page Builder: 5.7
Yoast SEO: 11.5

SETTINGS

Array
(
    [autoplay] => false
    [googleanalytics] => 
    [key] => (redacted)
    [logo] => 
    [rtmp] => 
    [auto_buffering] => false
    [scaling] => true
    [disableembedding] => true
    [disablesharing] => true
    [disable_video_hash_links] => true
    [popupbox] => false
    [allowfullscreen] => true
    [allowuploads] => true
    [postthumbnail] => false
    [tgt] => backgroundcolor
    [backgroundColor] => #333333
    [canvas] => #000000
    [sliderColor] => #ffffff
    [durationColor] => #eeeeee
    [timeColor] => #eeeeee
    [progressColor] => #bb0000
    [bufferColor] => #eeeeee
    [timelineColor] => #666666
    [borderColor] => #666666
    [hasBorder] => false
    [adTextColor] => #888888
    [adLinksColor] => #ff3333
    [subtitleBgColor] => rgba(0,0,0,1.00)
    [subtitleBgAlpha] => 0.5
    [subtitleSize] => 16
    [playlistBgColor] => #808080
    [playlistFontColor] => #
    [playlistSelectedColor] => #bb0000
    [logoPosition] => bottom-left
    [parse_commas] => false
    [width] => 580
    [height] => 580
    [engine] => false
    [font-face] => Tahoma, Geneva, sans-serif
    [ad] => <script async src="//pagead2.googlesyndication.com/pagead/js/adsbygoogle.js"></script>
<!-- Wiki-Video-340x295 -->
<ins class="adsbygoogle"
     style="display:inline-block;width:340px;height:295px"
     data-ad-client="ca-pub-3727375080526170"
     data-ad-slot="7447701568">
<script>
(adsbygoogle = window.adsbygoogle || []).push({});
</script>
    [ad_width] => 0
    [ad_height] => 0
    [ad_css] => .wpfp_custom_ad { position: absolute; bottom: 0; z-index: 0; width: 100%; }
.wpfp_custom_ad_content { background: white; margin-left: 0px; auto; position: relative }
.fv_fp_close a {
    width: 85px;
    height: 26px;
    background: url(https://socialwiki.me/wp-content/uploads/2019/05/skipad-new-button.png) no-repeat;
    background-size: 85px 26px;
}
    [ad_show_after] => 2
    [disable_videochecker] => false
    [interface] => Array
        (
            [ads] => true
            [align] => false
            [autoplay] => false
            [controlbar] => false
            [embed] => false
            [mobile] => false
            [playlist_advance] => false
            [playlist] => false
            [playlist_captions] => false
            [share] => false
            [speed] => false
            [splash_text] => false
            [subtitles] => false
            [sticky] => false
            [end_actions] => false
            [lightbox] => false
            [ab] => false
            [shortcode_editor_old] => false
            [popup] => true
        )

    [amazon_bucket] => Array
        (
            [0] => 
        )

    [amazon_key] => (redacted, 1)
    [amazon_secret] => (redacted, 1)
    [amazon_region] => Array
        (
            [0] => 
        )

    [amazon_expire] => 5
    [amazon_expire_force] => false
    [fixed_size] => false
    [js-everywhere] => true
    [marginBottom] => 28
    [ui_play_button] => true
    [volume] => 0.7
    [player-position] => 
    [playlist_advance] => true
    [sharing_email_text] => Check out the amazing video here
    [liststyle] => horizontal
    [ui_speed_increment] => 0.25
    [popups_default] => 1
    [email_lists] => Array
        (
            [#fv_list_dummy_key#] => Array
                (
                    [title] => 
                    [description] => 
                    [first_name] => 0
                    [last_name] => 0
                    [disabled] => 0
                )

            [0] => Array
                (
                    [title] => 
                    [description] => 
                    [first_name] => 0
                    [last_name] => 0
                    [disabled] => 0
                )

            [1] => Array
                (
                    [title] => Subscribe to list one
                    [description] => Two good reasons to subscribe right now
                    [first_name] => 0
                    [last_name] => 0
                    [disabled] => 0
                )

        )

    [sticky_video] => true
    [sticky_place] => right-bottom
    [sticky_width] => 380
    [playlist-design] => 2017 visible-captions
    [skin-slim] => Array
        (
            [progressColor] => #bb0000
        )

    [skin-youtuby] => Array
        (
            [progressColor] => #bb0000
        )

    [skin-custom] => Array
        (
            [hasBorder] => true
            [bottom-fs] => false
            [borderColor] => #666666
            [marginBottom] => 2.8
            [bufferColor] => #eeeeee
            [canvas] => #000000
            [backgroundColor] => rgba(51,51,51,1.00)
            [font-face] => Tahoma, Geneva, sans-serif
            [player-position] => 
            [progressColor] => #bb0000
            [timeColor] => #eeeeee
            [durationColor] => #eeeeee
            [design-timeline] => fp-full
            [design-icons] => fp-playful
        )

    [skin] => custom
    [hlsjs] => true
    [lightbox_images] => false
    [lightbox_improve_galleries] => false
    [mailchimp_api] => 
    [mailchimp_list] => 
    [mailchimp_label] => Subscribe for updates
    [version] => 7.4.2.727
    [css_writeout-http-wikimickey-com-wp-content] => 1528692268
    [video_checker_agreement] => true
    [pro] => Array
        (
            [quality] => ,
            [video_ads_default] => no
            [video_ads_postroll_default] => no
            [video_ads_skip] => 5
            [video_ads_skip_minimum] => 10
            [interface] => Array
                (
                    [chapters] => false
                    [copy_text] => false
                    [hflip] => false
                )

            [autoplay_once] => false
            [start_end] => true
            [autoplay_scroll] => false
            [ab_loop] => false
            [vimeo_debug] => false
            [copy_text] => false
            [copy_text_time] => 5
            [download_template] => %caption%
            [vimeo] => true
            [yt_logo] => true
            [youtube_titles_disable] => true
            [youtube_ads_disable] => true
            [youtube_key] => (redacted)
            [amazon_s3] => false
            [cf_domain] => 
            [cf_key_id] => 
            [cf_pk] => 
            [elastic_key] => 
            [elastic_secret] => 
            [elastic_region] => 
            [bunnycdn_domain] => 
            [bunnycdn_secure_token] => (redacted)
            [keycdn_domain] => 
            [keycdn_secure_token] => (redacted)
            [stackpath_domain] => 
            [stackpath_secure_token] => (redacted)
            [ads_exoclick_zone] => 
            [ads_exoclick_login] => 
            [ads_exoclick_cat] => 
            [ads_exoclick_site] => Handytips
            [video_ads_between_vids] => false
            [video_ads_once] => false
            [video_ads] => Array
                (
                )

            [vimeo_at] => (redacted)
            [vimeo_qs] => true
            [vimeo_titles_disable] => true
            [vimeo_dash_disable] => true
            [vimeo_iframe] => false
            [vimeo_location] => 
            [vimeo_direct_ajax] => false
            [transcript_theme] => light
            [watching_prompt_msg] => Are you still watching?
        )

    [ui_speed] => false
    [splash] => 
    [subtitleOn] => false
    [video_position_save_enable] => false
    [cbox_compatibility] => false
    [css_disable] => false
    [profile_videos_enable_bio] => false
    [integrations] => Array
        (
            [featured_img] => false
            [wp_core_video] => true
            [facebook_sharing] => false
            [schema_org] => true
        )

    [parse_comments] => false
    [rtmp-live-buffer] => false
    [db_duration] => false
    [old_code] => false
    [mobile_native_fullscreen] => false
    [mobile_force_fullscreen] => false
    [fv-wp-flowplayer-submit] => SaveAllChanges
    [video_sitemap] => true
    [subtitleFontFace] => inherit
    [vi_login] => 
    [vi_pass] => 
    [css_writeout-https-handytips-org-wp-content] => 1552968568
    [notice_new_lightbox] => true
    [key7] => 
    [show_controlbar] => false
    [ui_no_picture_button] => false
    [ui_repeat_button] => false
    [mobile_alternative_fullscreen] => false
    [video_sitemap_meta] => 
    [fv_player_admin_pro_quality_alive] => 1
    [playlistFontColor-proxy] => #
    [s3_browser] => false
    [fv_player_admin_pro_video_ads_alive] => 1
    [notice_db] => true
    [video_model_db_checked] => 7.4.2.727
    [video_meta_model_db_checked] => 7.4.2.727
    [player_model_db_checked] => 7.4.2.727
    [player_meta_model_db_checked] => 7.4.2.727
    [css_writeout-https-wikimickey-com] => 1559960652
    [ui_rewind_button] => false
    [lightbox_force] => false
    [css_writeout-https-socialwiki-me] => 1568165655
)

DATABASE

CREATE TABLE `wpzi_fv_player_players` (
  `id` bigint(20) unsigned NOT NULL AUTO_INCREMENT,
  `player_name` varchar(255) COLLATE utf8mb4_unicode_ci NOT NULL,
  `player_slug` varchar(255) COLLATE utf8mb4_unicode_ci NOT NULL,
  `videos` mediumtext COLLATE utf8mb4_unicode_ci NOT NULL,
  `ab` varchar(3) COLLATE utf8mb4_unicode_ci NOT NULL,
  `ad` text COLLATE utf8mb4_unicode_ci NOT NULL,
  `ad_height` varchar(7) COLLATE utf8mb4_unicode_ci NOT NULL,
  `ad_width` varchar(7) COLLATE utf8mb4_unicode_ci NOT NULL,
  `ad_skip` varchar(7) COLLATE utf8mb4_unicode_ci NOT NULL,
  `align` varchar(7) COLLATE utf8mb4_unicode_ci NOT NULL,
  `author` bigint(20) unsigned NOT NULL DEFAULT '0',
  `autoplay` varchar(7) COLLATE utf8mb4_unicode_ci NOT NULL,
  `controlbar` varchar(7) COLLATE utf8mb4_unicode_ci NOT NULL,
  `copy_text` varchar(120) COLLATE utf8mb4_unicode_ci NOT NULL,
  `changed_by` bigint(20) unsigned NOT NULL DEFAULT '0',
  `date_created` datetime NOT NULL DEFAULT '0000-00-00 00:00:00',
  `date_modified` datetime NOT NULL DEFAULT '0000-00-00 00:00:00',
  `embed` varchar(12) COLLATE utf8mb4_unicode_ci NOT NULL,
  `end_actions` varchar(10) COLLATE utf8mb4_unicode_ci NOT NULL,
  `end_action_value` varchar(255) COLLATE utf8mb4_unicode_ci NOT NULL,
  `height` varchar(7) COLLATE utf8mb4_unicode_ci NOT NULL,
  `hflip` varchar(7) COLLATE utf8mb4_unicode_ci NOT NULL,
  `lightbox` varchar(7) COLLATE utf8mb4_unicode_ci NOT NULL,
  `lightbox_caption` varchar(120) COLLATE utf8mb4_unicode_ci NOT NULL,
  `lightbox_height` varchar(7) COLLATE utf8mb4_unicode_ci NOT NULL,
  `lightbox_width` varchar(7) COLLATE utf8mb4_unicode_ci NOT NULL,
  `playlist` varchar(10) COLLATE utf8mb4_unicode_ci NOT NULL,
  `playlist_advance` varchar(7) COLLATE utf8mb4_unicode_ci NOT NULL,
  `qsel` varchar(25) COLLATE utf8mb4_unicode_ci NOT NULL,
  `share` varchar(7) COLLATE utf8mb4_unicode_ci NOT NULL,
  `share_title` varchar(120) COLLATE utf8mb4_unicode_ci NOT NULL,
  `share_url` varchar(255) COLLATE utf8mb4_unicode_ci NOT NULL,
  `speed` varchar(255) COLLATE utf8mb4_unicode_ci NOT NULL,
  `sticky` varchar(7) COLLATE utf8mb4_unicode_ci NOT NULL,
  `video_ads` varchar(10) COLLATE utf8mb4_unicode_ci NOT NULL,
  `video_ads_post` varchar(10) COLLATE utf8mb4_unicode_ci NOT NULL,
  `width` varchar(7) COLLATE utf8mb4_unicode_ci NOT NULL,
  PRIMARY KEY (`id`)
) ENGINE=InnoDB AUTO_INCREMENT=206 DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci

CREATE TABLE `wpzi_fv_player_playermeta` (
  `id` bigint(20) unsigned NOT NULL AUTO_INCREMENT,
  `id_player` bigint(20) unsigned NOT NULL DEFAULT '0',
  `meta_key` varchar(255) COLLATE utf8mb4_unicode_ci NOT NULL,
  `meta_value` longtext COLLATE utf8mb4_unicode_ci NOT NULL,
  PRIMARY KEY (`id`),
  KEY `id_player` (`id_player`),
  KEY `meta_key` (`meta_key`(191))
) ENGINE=InnoDB AUTO_INCREMENT=210 DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci

CREATE TABLE `wpzi_fv_player_videos` (
  `id` bigint(20) unsigned NOT NULL AUTO_INCREMENT,
  `src` varchar(1024) COLLATE utf8mb4_unicode_ci NOT NULL,
  `src1` varchar(1024) COLLATE utf8mb4_unicode_ci NOT NULL,
  `src2` varchar(1024) COLLATE utf8mb4_unicode_ci NOT NULL,
  `splash` varchar(1024) COLLATE utf8mb4_unicode_ci NOT NULL,
  `splash_text` varchar(1024) COLLATE utf8mb4_unicode_ci NOT NULL,
  `caption` varchar(1024) COLLATE utf8mb4_unicode_ci NOT NULL,
  `end` varchar(1024) COLLATE utf8mb4_unicode_ci NOT NULL,
  `mobile` varchar(1024) COLLATE utf8mb4_unicode_ci NOT NULL,
  `rtmp` varchar(1024) COLLATE utf8mb4_unicode_ci NOT NULL,
  `rtmp_path` varchar(1024) COLLATE utf8mb4_unicode_ci NOT NULL,
  `start` varchar(1024) COLLATE utf8mb4_unicode_ci NOT NULL,
  PRIMARY KEY (`id`),
  KEY `src` (`src`(191)),
  KEY `caption` (`caption`(191))
) ENGINE=InnoDB AUTO_INCREMENT=209 DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci

CREATE TABLE `wpzi_fv_player_videometa` (
  `id` bigint(20) unsigned NOT NULL AUTO_INCREMENT,
  `id_video` bigint(20) unsigned NOT NULL DEFAULT '0',
  `meta_key` varchar(255) COLLATE utf8mb4_unicode_ci NOT NULL,
  `meta_value` longtext COLLATE utf8mb4_unicode_ci NOT NULL,
  PRIMARY KEY (`id`),
  KEY `id_video` (`id_video`),
  KEY `meta_key` (`meta_key`(191))
) ENGINE=InnoDB AUTO_INCREMENT=817 DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci

### End System Info ###
    Juraj Kacaba 6 years ago
    Avatar photo

    Hi Capan,

    Thanks for the system info! I was unable to reproduce the issue and it is something completely new for us. Please visit our homepage(foliovision.com) and tell us if you experience that same issue on our homepage as well.

    Thanks for contacting us,
    Juraj

    ÇAPAN 6 years ago

    Hi Juraj,

    I can play the videos on your homepage

    Martin 6 years ago

    Hello Çapan,

    I wonder if the issue only occurs with YouTube videos. What about the video here? https://foliovision.com/player/demos/youtube-embedding

    Please let us know what user agent string you get when you check here on your mobile: http://www.useragents.com/ (a screenshot will work fine too)

    Please also provide a screenshot from your mobile of this page: https://foliovision.com/html/flowplayer-support.html

    Thanks,
    Martin

    ÇAPAN 6 years ago

    Hi Martin,

    I can play all the videos in the first page you sent.

    I also attached the screenshots you asked for.

    Best regards

    Capan

    thumbnail_screenshot_20190912_044318
    thumbnail_Screenshot_20190912_044318     thumbnail_screenshot_20190912_044233_com-facebook-orca
    thumbnail_Screenshot_20190912_044233_com.facebook.orca_     thumbnail_screenshot_20190912_044131
    thumbnail_Screenshot_20190912_044131
    ÇAPAN 6 years ago

    Also If you need an admin account to check it I can send it.

    Martin 6 years ago

    Hello Çapan,

    so you are using Android 9 with the Facebook in-app browser actually. Does it work for you if you post a simple MP4 video?

    Does it work for you if you try the built-in browser?

    Does it work for you if you try the Google Chrome?

    Thanks,
    Martin

    ÇAPAN 6 years ago

    Hi Martin,

    I have checked again and found out that it doesn’t play only in Huawei’s default web browser.

    In Chrome and other browsers it looks OK.

    Thanks a lot for your help.

    Best Regards

    Martin 6 years ago

    Hello Çapan,

    please post screenshots of http://www.useragents.com/ and https://foliovision.com/html/flowplayer-support.html using that Huawei browser.

    Thanks,
    Martin

    ÇAPAN 6 years ago

    Here you are Martin,

    70595445_3229322383806606_1692357718968369152_n
    70595445_3229322383806606_1692357718968369152_n     69865046_615308462206263_8989095576746328064_n
    69865046_615308462206263_8989095576746328064_n
    Martin 6 years ago

    Hello Çapan,

    so our website gives you no trouble in Huawei browser, even the YouTube demo at https://foliovision.com/player/demos/youtube-embedding ?

    What about the simple MP4 file on your website, would that work?

    I think you are running some ads, does it work on Huawei if you disable these ads?

    Thanks,
    Martin

    ÇAPAN 6 years ago

    Your demos work fine in Huawei Browser,

    I tested with self-uploaded MP4 videos and it works fine with it (ads enabled)

    It doesn’t play youtube videos ( both ads enabled and disabled).

    Martin 6 years ago

    Hello Çapan,

    please check if that Huawei browser plays the video here: https://developers.google.com/youtube/youtube_player_demo

    Thanks,
    Martin

Viewing 15 replies - 1 through 15 (of 15 total)
Reply To: Play button doesn’t work in Huawei browser



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