Play button doesn’t work in Huawei browser

Hi Capan,

We’re sorry for the issues that you’re experiencing.

In order to help you fix these issues ww would need more info from you.
Please send us a link to your website with that particular problematic video. Also your system info could be very useful for us. You can find it at:

WP Admin dashboard -> Settings -> FV Player Pro -> Tools -> System info

You can simply copy the whole info to this thread. We won’t post any of your information publicly.

Thanks for using our player,
Juraj

Hello Çapan,

so you are using Android 9 with the Facebook in-app browser actually. Does it work for you if you post a simple MP4 video?

Does it work for you if you try the built-in browser?

Does it work for you if you try the Google Chrome?

Thanks,
Martin

Hello Çapan,

please post screenshots of http://www.useragents.com/ and https://foliovision.com/html/flowplayer-support.html using that Huawei browser.

Thanks,
Martin

Hello Çapan,

so our website gives you no trouble in Huawei browser, even the YouTube demo at https://foliovision.com/player/demos/youtube-embedding ?

What about the simple MP4 file on your website, would that work?

I think you are running some ads, does it work on Huawei if you disable these ads?

Thanks,
Martin

Hello Çapan,

please check if that Huawei browser plays the video here: https://developers.google.com/youtube/youtube_player_demo

Thanks,
Martin