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Hi Support,
We’ve been having multiple issues with the Safari browser on laptops and desktops.
A team member of ours discovered she wasn’t able to get playback of our content while using Safari on her laptop. After reading your threads we disabled our autoplay and noticed the issue was gone but another presented itself.
With autoplay disabled our content has playback but when the VAST midrolls come in while content is playing, the screen gets stuck indefinitely on the loading screen (3 dots) and the ad doesn’t load. This is happening only in Safari on laptops or desktops as far as we know.
You can test it on your end with this link https://www.afrolandtv.com/issue-page/
Please help answer these two questions
1. Why autoplay doesn’t function in Safari? Can we expect an update soon?2. Does the autoplay of vast ads cause the screen to loading indefinitely ?
Looking forward to your help. Thank you so much guys.
Cheers,
Michael Maponga
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Hi Michael,
We had to switch off autoplay for Safari 11, as it requires different set of settings. We are going to re-enable it with the upgrade to Flowplayer 7 engine, that should be hopefully finished by the end of the month. More info in this
I tested the mid-roll ad in the video at https://www.afrolandtv.com/issue-page/ in Safari 9.1, 10.1, and 11 and the video always continued normally after I skipped the ad.
What Safari version was your team member using? She can use this tool for identification.
Thanks,
Eduard
