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Hi There… I am trying to stream encrypted HLS using CloudFront. Encryption is done using AWS E-Transcoder I tried to embed the video.m3u8 playlist using FV Player Pro (Beta) plugin in wordpress. The actual wordpress site is parked at http://[mydomain.com]/wp1 My license acquisition URL is http://[mydomain.com]/?fv_player_hls_key=enc1 While embedding video in the wordpress site, no decryption key is loaded even after entering encryption key and pressing Decrypt… and finally the video does not load with ‘Server returned 403’ error…. My guess is it is a problem with decryption… why is the decryption key not getting loaded? How should I troubleshoot this?
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another screenshot of the problem enclosed.
Hello Suresh,
It seems that your setting of License Acquisition URL is correct, but the player fails in the shortcode editor decryption. Could you please confirm that you are using the latest versions of our player plugins (6.3.11 of the free player and 0.9.11 of Pro player)?
Thanks,
Eduard
Hello Suresh,
I did some testing and the Decryption button was failing when the Amazon AWS Decoder was not set correctly in FV Player settings (check this part of our encrypted HLS guide. Could you please check if you have set it correctly?
Thanks,
Eduard
Hi Eduard…
Thanks for your reply.
I checked the points you mentioned.
1. I am using the correct versions mentioned by you.
2. I am exactly following the procedure given in the link. That is:
a. Created an access key for the same user (whose arn is mentioned in Elastic Transcoder Pipeline settings).
(This IAM user has ‘AmazonS3ReadOnlyAccess’ permission and is the Encryption Key Administrator)
b. Copied these access key ID and secret key into the AWS Decoder (Pro)
c. Copied the Encryption Key from the Elastic Transcoder Job Output Key => Lock icon => Encryption Key and pasted into the shortcode editor.
d. Pressed Decrypt button in the shortcode editor.But, Decrypt button still fails…
Request you to please see if anythings needs correction.
Thank you,
Suresh
Hi Suresh,
Maybe the issue is in the IAM user. We are usually using user profiles with ‘AdministratorAccess’. You can try to assign such user to the existing Encryption Key and also create a new Access Key and add it to FV Player Pro settings. I would then recommend to try it with a new transcoding job.
If it doesn’t help immediately, you can also clear the CloudFront cache (by creating an invalidation) for the given video file.
If you want us to check this for you on your site directly, you could also purchase a Pro Support Incident ticket.
Thanks,
Eduard
Hi Eduard…
Thanks a lot for your support.
Giving ‘AdministratorAccess’ access to the IAM user helped me resolve this… :)
Hi Suresh,
That’s great! I’ll add this information to the guide.
Thanks,
Eduard
