Hello Bruno,

What do you insert for Video.js? Is that a WordPress shortcode?

Thanks,
Martin

Hello Bruno,

Is that other user just and editor? Will the player work if you assign it to some other administrator user?

Are you getting the same issue if you preview your website with a standard WordPress theme like Twenty Twenty-Three and navigate to the post where the player does not show properly?

Thanks,
Martin

Hello Herly76,

If you are hosting videos on MediaFire, then the issue might be with their bandwidth.

If you host your videos in some other way then please let us know if they ever played and the issue seems to occur randomly.

What does our Video Checker say about the videos? https://foliovision.com/player/troubleshooting/how-to-use-video-checker

Thanks,
Martin

Hello Gerald,

I see exactly what you are trying to achieve.

Please see the first code snippet here: https://foliovision.com/player/developers/dynamic-content-loading

Thanks,
Martin

Hello Jillian,

Thank you for the test page link.

The problem is that the files on your DigitalOcean Spaces are not set to be private. You need to either set them to be private or remove the DigitalOcean Spaces configuration from wp-admin -> FV Player -> Settings -> Hosting.

But I’ll check if we can fix this so that a configuration like this won’t fail to play the video.

I’m not sure why you saw no Video Checker on your videos though. The note about CORS in our guide only applies if the Video Checker shows an error about not being able to access the video.

Thanks,
Martin

If the video actually starts to play then please use our video checker to diagnose video encoding issues and send us the report: https://foliovision.com/player/troubleshooting/how-to-use-video-checker

Thanks,
Martin

Hello Gerald,

If you frontpage and actual page? If so, then you can give it the fv_flowplayer_scroll_autoplay postmeta.

We could actually put that into a new box on the editing screen, but it should be hidden by default to not disrupt writing process too much.

Thanks,
Martin

Hello Andy,

It seems the bucket wsw-misc is configured in FV Player. So it adds the URL signature for these splash images. However they expire in 2 hours and your website is using page cache.

If all the files in that bucket are publicly available, it should not be in FV Player S3 settings. I see the videos play from that bucket too, but they do not require the URL signature either.

Please let us know if removing it from there will fix the issue. You can start by changing the bucket name to wsw-misc-DISABLED to make sure you can easily renamed it back if you find it’s needed somewhere.

Thanks,
Martin

Hello Mike,

I’ll wait 1-2 version releases and then put it into the Release version. It will be in the changelog too.

Thanks,
Martin

Hello Keshart,

What you need to see if your client IP, not the server one.

It seems to me you need to configure your load balancer setup to pass the client IP to the web servers properly. Unless it’s already there.

FV Player Pro could be set to not use IP address for encrypted HLS streams, but that would lower the protection. I did not suggest that yet as it seems to me you should be able to get client IPs to show for PHP.

Thanks,
Martin

Hello Michael,

Based on what you wrote about “Your primary video is not matching the quality prefixes!” it seems that there might be some invisible character in your wp-admin -> FV Player -> Settings -> Quality Switching in the field where _m is entered. Please try to remove it and add it again.

You can reply with the URL to the forum email notification.

Thanks,
Martin

Hello Michael,

That’s very strange. I don’t see why only _m would not work and why it would be excluded. I was not able to reproduce the behavior either.

FV Player Pro runs a check for the individual video qualities when you click to play the video. Maybe it fails to load your _m version for some reason.

Please try to post one of your _m videos into a new player without Quality Switching enabled and see if it plays.

Then we should see if it’s a problem with the S3 signature.

Thanks,
Martin

Hello Keshart,

If there is a single database then it should all work. You said:

So the ip address shown in the your ip and the ip address shown in the client column do not match.

Is any of these IP addresses your actual IP address? Or is it the address of the load balancer or one of the servers?

Thanks,
Martin

Hello Christian,

We like to selectively disable plugins on high traffic websites too. It can really lower the PHP processing time down to about 150 milliseconds.

Did you find that FV Player was slowing down anything or did it just ended up being disabled as it did not seem to be required for your homepage or archives?

It seems to me in your case you can continue only enabling FV Player on single articles, just make sure you do not show the download button outside of these pages.

Thanks,
Martin

Hello Christian,

I’m not sure what could be wrong, please follow these instructions to provide debug information:

Please deactivate and delete the FV Player Pro plugin you are using, then hit “Install Pro extension” at the top of the wp-admin -> FV Player -> Settings screen.


Then switch to the Beta release using the steps from here if you are not already using it: https://foliovision.com/player/basic-setup/switching-fv-player-pro-to-beta


Finally install the Simple History plugin to which FV Player Pro logs the downloads: https://foliovision.com/player/features/sharing/video-downloading-with-simple-history#integration-with-simple-history

Now when you try to download a video you should see the following messages in Simple History when downloading a video (you can search by your user email address if there’s too much logs):

• User downloaded video {link} from ‘{post title}’ ({post ID}) IP {ip}
• Debug: It’s Bunny Stream video: {link}
• Debug: Actual download src: {link}

I wonder what output you get.

Thanks,
Martin

Hello Christian,

Please check if that video link uses the same domain as what’s in wp-admin -> FV Player -> Bunny Stream Jobs -> Settings -> “Stream Library CDN Hostname”.

Other than that I don’t see what could be wrong. The fact that you see the m3u8 path in the download link is not a problem.

Thanks,
Martin

Hello Keshart,

Is keshartwebsitebucket configured in wp-admin -> FV Player -> Settings -> Hosting -> Amazon S3 Protected Content? It should have Region, Access Key ID and Secret Access Key as seen in our guide: https://foliovision.com/player/video-hosting/amazon-s3-guide

Thanks,
Martin

Hello Dave,

I’m not sure why it would not be enabled automatically.

Please let us know if you run FV Player Coconut setup wizard before installing FV Player Pro.

Thanks,
Martin

Hello Łukasz,

Please make sure you delete the current FV Player plugins you are using before installing the new version. No videos or settings will be lost, unless you enabled wp-admin -> FV Player -> Settings -> Tools -> Uninstall -> Remove all data. So that’s worth checking if you were playing with the settings.

Thanks,
Martin

Hello David,

Could you please check in wp-admin -> FV Player -> Settings -> Hosting -> DigitalOcean Spaces. What values do you have in for “Space Name” and “Endpoint” ?

It should have both the source and target DigitalOcean Spaces names, separated with ,.

Thanks,
Martin

Hello Łukasz,

The error which you are getting is:

PHP Fatal error: Uncaught Error: Call to undefined function GuzzleHttp\default_user_agent()

This kind of error appears if there is another plugin which also uses GuzzleHttp library of a different version.

There is no easy fix for this issue as in WordPress every plugin usually carries it’s own set of libraries. We had to think hard about it.

That’s why in FV Player 8 we will use special Ajax endpoints for:

• Coconut job submission
• AWS S3 browser
• DigitalOcean Spaces browser

These special Ajax endpoints will prevent the other plugins from loading and different versions of libraries from different plugins will no longer break FV Player these functionalities.

FV Player 8 is currently waiting for approval on WordPress.org which might take another month. If you would like to give it a try now, please install if from here: https://foliovision.com/downloads/fv-player-8.zip

You will also have to install FV Player Pro 8 from https://foliovision.com/my-licenses -> FV Player License -> Show Previous Versions -> Download FV Player Pro 8. Then it also has to be switched to Beta: https://foliovision.com/player/basic-setup/switching-fv-player-pro-to-beta


And finally FV Player Coconut 8 from https://foliovision.com/my-licenses -> FV Player Coconut -> Show Previous Versions -> Download 8.

Thanks,
Martin

Hello Christian,

It seems to me you can just use the_content filter, like seen in the example here: https://developer.wordpress.org/reference/hooks/the_content/#usage

In the filter, you can do a preg_replace() similar to this:

$content = preg_replace( '~(\[fvplayer.*?\])~', '[borlabs-cookie id="fvplayer" type="content-blocker"]$1[/borlabs-cookie]', content );

If you have a programmer working on your website it should be very easy.

Thanks,
Martin

Hello Daniel,

Your ad dimension is set to 728 pixels and the player in your second post is narrower than that.

Please set make these ad dimensions empty and the ads should then load for mobile too.

Thanks,
Martin

Hello Daniel,

Please let us know if you post the ad code into each player separately or if you use the global settings. That might explain why it works for the older players.

Thanks,
Martin

Hello Ralf,

Please check if you are using the “Parse Vimeo and YouTube links” or “Handle WordPress audio/video” options: https://foliovision.com/player/settings/integrations-compatibility-options

Disabling these should fix the issue. In FV Player 8 we would like to make these settings simpler.

Thanks,
Martin

Hello Jaya,

Please let us know:

• what is the video type (mp4, YouTube, etc.)
• what mobile device with which browser you are using
• what other FV Player features are you also using
• did video checker report any issues with the video?
• if there a sample page where we can see the issue?

Thanks,
Martin

Hello Paul,

Please try to open your video file URL directly in your iPhone Safari browser and see if it plays that way.

Thanks,
Martin

Hello Quoc,

Ultimate Member seems to come with its own jQuery UI styling. That is causing the change in the appearance. The styles would have to be reset for:

• .ui-widget.ui-widget-content
• .ui-widget-header

Is there any way of disabling their jQuery UI styling?

Please let us know if this is also affecting the video playback.

Thanks,
Martin

Hello Ryan,

The recommendation would be to encode these files and encrypted HLS streams. These are easy to create with FV Player Coconut.

If you have a lot of these audio tracks, then hosting them on DigitalOcean Spaces (we actually do not have a guide for that) or on Bunny CDN would be a good start – you could use the URL tokens of these CDNs.

Thanks,
Martin

Hello CapCut-Templates,

The video link on that page is https://www.mediafire.com/file/f33tsugh4v7ydtt/Spooky+Dump+CapCut+Template+1.mp4/file

When I open that in web browser it shows a MediaFire page. It does not point to a video file directly.

It does not seem to me that MediaFire want to make it particularly easy for users to hotlink to videos shared using their platform.

I don’t understand why this would work for you before. Maybe if you log in to MediaFire then the requests to these files actually work. Please make sure you test in an incognito browser when you are posting videos like this in the future.

Thanks,
Martin

Hello Andy,

I found that that code change in WordPress 6.3.2 did break the HLS files served by FV Player Pro Stream Loader when using the “Speed up” option.

But it would only cause issues with Safari and only if the website was configured to show PHP warnings or notices.

If your customer reported issues with Chrome, then it was probably Chrome on iPad or iPhone which is technically the same browser as Safari when running on these devices.

A fix for this was put into FV Player Pro 7.5.43 which is now released. We also set it to not show any warnings or notices to make it more resilient.

The PHP error which you received on your email was no related to these playback issues.

Thanks,
Martin

Hello Andy,

Now I see you did mention these playback issues occurred for your customers too in your second message. I’m not sure how that could happen.

I tried your “Join Now!” video on https://workingsheepdog.co.uk/online-sheepdog-training-videos-preview-tb/ with Safari 17.0 and I got the “html5: Video file not found” error.

Please disable wp-admin -> FV Player -> Settings -> Stream Loader -> Speed-up. It’s a special settings which makes the videos faster to load, but it can run into some compatibility issues.

Like right now – the reason why it won’t play on your site is the latest WordPress version 6.3.2. It seems it added a new function which is now required to call in our short WordPress load (SHORTINIT). That’s quite unusual, WordPress ads new features on the 6.x releases, but not on 6.3.x.

I’ll look into why our automated testing did not warn us about this issue.

There were no changes related to how the video quality selection works. Once the video plays, I’ll check what kind of CDN you are using.

Thanks,
Martin

Hello Łukasz,

Please download a new FV Player Coconut ZIP file from https://foliovision.com/my-licenses and reinstall from that. Will it fix the issue?

What PHP error appears in the log when the issue occurs?

If you are not sure about how to check the PHP error log, the server technical support should be able to give you a hand.

Or you can install this plugin which makes a list of these errors available in wp-admin: https://wordpress.org/plugins/error-log-monitor/

Then try to upload a video once again and the error should be recorded in these logs.

Thanks,
Martin

Hello CapCut-Templates,

Please provide a test page where we can see the issue. We do not support Mediafire directly, so I don’t see what could go wrong.

Thanks,
Martin

Hello Michael,

Could you please send the entire trace? What you provided starts with #6, I would like to see the entire trace. Does it way that any function is missing?

Thanks,
Martin

Hello Francis,

Does the video play if you put it on a standard page (wp-admin -> Pages)?

It seems you are using LearnDash. Are there multiple themes to choose from? Does it play with any other theme?

The worst case scenario is that the LearnDash theme just does not run wp_footer WordPress action hook for non-logged in users. It’s a standard WordPress plugin hook used by many plugins to output scripts or tracking codes.

Thanks,
Martin

Hello Francis,

Please disable Cloudflare Rocket Loader for a minute and see if that avoids the issue.

Maybe the FV Player script do not load on that page at all.

Does the video play if you put it on a standard page (wp-admin -> Pages)?

Thanks,
Martin

Hello Francis,

To edit the video titles simply enable it in FV Player’s Post Interface Options, it’s “Playlist Item Titles”: https://foliovision.com/player/settings/post-interface-settings

To hide all the titles at once please use this CSS: https://foliovision.com/player/faq-intro/css-tips-and-fixes#hide-video-titles

We will make this easier in FV Player 8.

Thanks,
Martin

Hello Francis,

I see you are using the Cloudflare Rocket Loader feature. If you use that, then you must not use FV Player setting “Optimize FV Flowplayer JS Loading” which is a default for new FV Player installs: https://foliovision.com/player/settings/optimize-javascript-loading

Please let u know if that was the issue.

If you are using Cloudflare pag loading optimizations, then it’s good idea to not use anything else and that FV Player setting is a page loading optimization. So both should not be enabled at once.

Thanks,
Martin

Hello Deewin,

I checked that embed code and it works, in a way. The proper HTML code is present, but it’s all invisible.

It seems the player CSS code does not load. So I wonder if you use anything to optimize your CSS code and then it does not work with FV Player iframe embeds. If that’s the case, try to disable that CSS optimization.

You can also try to enable “Load FV Flowplayer JS everywhere”: https://foliovision.com/player/developers/dynamic-content-loading#loading It says JS, but will load the CSS files too. It’s not ideal but worth trying.

Thanks,
Martin

Hello Ryan,

Would you like to create a playlist of out a single Bunny Stream video collection?

Or are you looking for a way of picking multiple videos at once and have these form a playlist?

Thanks,
Martin

Hello Ryan,

I was also wondering if your web server is not setting the Permissions-Policy HTTP header with autoplay=(). Changing that to autoplay=(self) or autoplay=(*) would fix the issue.

However I had a look and I’m not seeing it on your licensed website.

Thanks,
Martin

Hello Ryan,

This can get tricky as if you add new videos to the playlist the desired playlist start position will change it seems.

You can try to add playlist_start="2" to your shortcode to let the playlist start on the 2nd item.

Thanks,
Martin

Hello Ryan,

It does work that way.

To be sure the audible autoplay is really permitted with Bunny Stream player you would have to test in a “Guest” window of Google Chrome (or other Chromium-based browser). With the Media Engagement Index technology of Chrome it remembers if you interacted with the video on a website before and based on that it allows autoplay with sound.

YouTube is an exception and seems to be always allowed to autoplay with sound in the web browsers.

Full details can be found in our article: https://foliovision.com/2018/05/video-autoplay-issues

Thanks,
Martin

Hello Bruno,

When you say the encryption worked do you mean that the video took a while to encode and then it reported it’s done?

Can you actually add that video to FV Player as seen in step 4. here? https://foliovision.com/player/video-security/encoding/encrypt-encode-videos-wordpress I mean – does it show in the “Coconut” tab when picking the video for FV Player and does it show with the picture?

A test page with your failing video would be helpful too, please let us know.

Thanks,
Martin

Hello Chris,

You can just use the Rumble link like for example https://rumble.com/vd9e5t-bad-driving-compilation-in-chilliwack-canada.html

Thanks,
Martin

Hello Bruno,

Since it mentions the “encoded-videos” Space and “InvalidAccessKeyId” you probably have invalid Access Key or “DigitalOcean Spaces Key” in wp-admin -> FV Player -> Coconut Jobs -> Settings -> “DigitalOcean Spaces Key”.

Like last time it has to be present on https://cloud.digitalocean.com/account/api/spaces

Thanks,
Martin

Hello Walter,

We are not noticing issues with FV Player setttings screen on websites with PHP 8.2.0.

So it would be still useful to see your actual PHP error log. What you posted regarding WP_MEMORY_LIMIT does not seem like it could cause such issue. You probably just have it entered twice in your wp-config.php.

The problem is that sometimes the PHP error does not show in the error logs.

PHP 7.2 stopped getting security fixes in 2023, while PHP 7.4 in 2022: https://www.php.net/supported-versions.php

So I would recommend to stay on at least PHP 7.4. There’s a chance that the PHP error log entry will show with that version.

Please make sure you check the PHP error log for both PHP 7.4 and your 8.x version.

Thanks,
Martin

Hello Walter,

It might be a simple issue, so please let us know what do you find by looking at the PHP error log. That should give us the information needed to fix the problem.

We are happy to solve the issue for you right now right on your website if you book our Pro support: https://foliovision.com/pro-support

Thanks,
Martin

Hello Walter,

Does it mention the exact file and line where the issue has occurred? Please check in the PHP error log.

If you are not sure about how to check the PHP error log, the server technical support should be able to give you a hand.

Or you can install this plugin which makes a list of these errors available in wp-admin: https://wordpress.org/plugins/error-log-monitor/

Then try to open FV Player settings once again and the error should be recorded in these logs.

Thanks,
Martin