Hello Bhakti,

Please setup a publicly accessible test page on your website where we can see the issue.

The logo should size automatically, but it seems your theme CSS might be interfering with it. In that case we would like to make sure FV Player puts a more resilient CSS for your custom logo.

Thanks,
Martin

Hello Francesco,

I excluded the Elementor Template post type (elementor_library).

Could you please reinstall FV Player from this link? https://foliovision.com/downloads/fv-wordpress-flowplayer.zip

If it works for you, we can make it part of the next FV Player release.

Thanks,
Martin

Hello Russ,

FV Player Coconut does actually come with a hidden field where you could input the URL of a video uploaded to DigitalOcean Spaces directly.

It’s on wp-admin -> FV Player -> Coconut Jobs. You can use browser developer tools to inspect the “Add New” button and reveal the #fv-player-coconut-expert-ui div right below it.

We keep that in place for use in FV Player Coconut Pro.

Maybe you have a plugin to add CSS to your admin pages, so you can let it show that field at all times easily.

Once your video is encoded, you could copy its address from DigitalOcean Spaces from the encoded videos Space. It’s not that much work if you do not use the video encryption. Once you paste it into FV Player editor you can play the video and use the Screenshot button to get the video splash screen.

That way you can stay out of FV Player’s WordPress Media Library integration. Which is really basic, I’m not sure why the JavaScript call like this fails on your website:

wp.media({ title: 'Add Video', button: { text: 'Choose' }, multiple: false }).open();

Maybe one of the other plugins tweaks wp.media or uses it in some special way.

Thanks,
Martin

Hello Extramillions,

If then issue keeps occurring, then please remove the FV Player VAST plugin which you are using on your website where you have the issues and get a new plugin ZIP file from https://foliovision.com/my-licenses for the right domain.

Then install the plugin from that ZIP file and activate wp-admin -> Settings -> FV Player VAST -> Debug log.

The settings screen will show a link to the log file which you can open and see what it says. Maybe the issue won’t appear right away and you will have to leave the website running for a bit and then check the log file when you see the issue the next time.

Thanks,
Martin

Hello Jovan,

Thank you for your request, we are looking into this.

Thanks,
Martin

Hello Taco,

In FV Player 8 we get the YouTube video aspect ratio properly and store it in FV Player database.

Please let us know if you actually use the [fvplayer src="..."] shortcodes for your videos, so we can look into storing the aspect ratio for that as well.

In the meantime you can just add width="720" height="1280" video dimensions to the shortcode – it’s a 9:16 aspect ratio instead of 16:9 as width and height is swapped:

`[fvplayer src="https://www.youtube.com/shorts/QSEB-kzQpi8?feature=share" lightbox="true;text" caption="Watch the video for this task" postroll="1" width="720" height="1280"]

Thanks,
Martin

Hello Constant,

I see you are using Elementor Pro and also a Reign theme which is paid. That limits our ability to test for compatibility issues.

When you say that FV Player is not showing do you mean that:

• you can see the [fvplayer src="..."] shortcode instead
• or that nothing shows

Please disable the “Handle WordPress audio/video” setting of FV Player and try to post a standard WordPress shortcode, like [video src="video-source.mp4"] – will that show the standard WordPress player properly? I’m trying to check if the way you are posting FV Player supports the WordPress shortcode.

Thanks,
Martin

Hello Peter,

Please let us know what did you have to change in Cloudflare when you have a moment.

Did you disable the security rules completely, or were you able to only disable the Adobe ColdFusion or CVE-2019-7816 check?

Thanks,
Martin

Hello Peter,

I see I posted a bad link, it should be: http://foliovision.com/downloads/fv-player-8.zip

Once you have FV Player 8 installed, please remove FV Player Pro plugin which you are using and get FV Player Pro 8 Beta using https://foliovision.com/my-licenses -> Show Previous Version -> Download FV Player Pro 8.

Once you activate both FV Player and FV Player Pro please check wp-admin -> Plugins – you should see:

• FV Player 8.0.beta.1
• FV Player Pro 8.0.beta.1

Thanks,
Martin

Hello Peter,

Please let us know what version of Learndash LMS are you using. I found no issues with version 4.10.0 and it does not seem like there were any big changes in version 4.15.0 release 2 months ago: https://www.learndash.com/release-notes/

Please check if you are using FV Player 8 Beta: http://foliovision.com/downloads/fv-player-8.zp And also FV Player Pro 8 Beta.

Thanks,
Martin

Hello Hamid,

FV Player Pro does not have a feature like this, which would hide the chapters initially and then show them with a button.

If the goal to show a clutter-free interface before the video starts? Or do you really want your users to toggle it during the playback?

We would like to improve out chapters styling to match YouTube. Would you still want to hide such timeline chapters?

Or do you want them to show in a separate tab like you requested with transcript? https://foliovision.com/support/fv-wordpress-flowplayer/how-to/incorportate-transcript-box#post-224771

Thanks,
Martin

Hello Aaron,

Please deactivate and delete the FV Player Pro plugin you are using, then hit “Install Pro extension” at the top of the wp-admin -> FV Player -> Settings screen.


Then switch to the Beta release using the steps from here if you are not already using it: https://foliovision.com/player/basic-setup/switching-fv-player-pro-to-beta


That will give you the FV Player Pro plugin with a slight improvement – if the encrypted HLS playback fails for a user who is using a known iCloud Private Relay IP address, it will suggest using a different web browser:

iCloud+ Private Internet Relay blocks HLS playback. Please use another browser.

Thanks,
Martin

Hello Russ,

Thank you for the video, it showed that clicking the “Add Video” button gives some error on console regarding “Invalid Invocation”. That suggests that some other plugin is trying to add something for the Media Library, but it does not work on wp-admin -> FV Player screen.

Could you please save your wp-admin -> FV Player page HTML code and send it over to us? That would let us identify what are the other plugins adding.

Please also reinstall FV Player from this link: https://foliovision.com/downloads/fv-wordpress-flowplayer.zip

Then you should see messages like this when clicking “Add Video”:

• FV Player Editor: Click to open Media Library…
• FV Player Editor: Creating new instance of Media Library…
• FV Player Editor: Created new instance of Media Library… (followed by the object)
• FV Player Editor: fv_flowplayer_uploader on open

That should help with the troubleshooting too.

We are also happy to solve the issue right on your website if you purchase our Pro support: https://foliovision.com/pro-support

Thanks,
Martin

Hello Extramillions,

I see the license checks for your domain and FV Player No Ads For Members almost every day and it’s passing.

However I’m not seeing any for FV Player VAST. Please try to remove they key for FV Player VAST, save the settings and then put it back in, saving the settings again.

Thanks,
Martin

Hello Willie,

Thank for your suggestion, it’s certainly better with that check and error_log() call. We will put something similar into next version.

Thanks,
Martin

Hello Alecos,

We have submitted the bug to the Safari browser developers: https://bugs.webkit.org/show_bug.cgi?id=275895

Thanks,
Martin

Hello Maryia,

When testing on your site I noticed it does not use DigitalOcean Spaces CDN. That way the video serving in different parts of world won’t be as fast.

I wonder if the setup wizard failed in one of the steps.

Please check wp-admin -> FV Player -> Coconut Jobs -> Settings -> “Show wizard log” and let us know if it’s there and if it says anything.

Thanks,
Martin

Hello Hamid,

Please un-check the “Show VTT chapters below player.” setting in wp-admin -> FV Player -> Settings -> Pro Features.

Thanks,
Martin

Hello Maryia,

Thank you for the second demo video, I was able to reproduce the issue.

It appears you have entered kurs.mariemargo.pl as one of the video hosting domains on wp-admin -> FV Player -> Settings -> Hosting.

This can be seen in the “System Info” which you sent earlier. It’s set for AWS CloudFront, so please remove it from there. Since it’s the actual domain of your website, it cannot be configured as CloudFront for FV Player.

On our end we will look into why this would stop the video loading and prevent it.

Thanks,
Martin

Hello riw777,

I’m sorry to hear about the issues you are experiencing with FV Player Coconut.

Please let us know what’s the exact filename of one of your failing videos and what’s its size.

I wonder if there might be some special character which we overlook and do not remove before the upload.

Or do you just upload again and then it works without any adjustments? I would still like to know about your file name and size in that case.

Based on your notes it also seems that you tried to upload the video to DigitalOcean Spaces directly and then pick in for encoding on wp-admin -> Coconut Jobs -> Add New. As you noted that workflow is indeed less convenient.

Thanks,
Martin

Hello Hamid,

I did not run into issues with such configuration. I simply entered the following Naming scheme and labels in wp-admin -> FV Player -> Settings -> Quality Switching:

• /mobile/ Mobile
• /sd/ SD
• /hd/ HD

If you already use that and it’s not working please provide a link to a test page which we can open without having to log in.

Thanks,
Martin

Hello Russ,

I wonder if there is any PHP error when the “Coconut” tab loads empty for you.

If you are not sure about how to check the PHP error log, the server technical support should be able to give you a hand.

Or you can install this plugin which makes a list of these errors available in wp-admin: https://wordpress.org/plugins/error-log-monitor/

Then try to upload a video once again and if the “Coconut” tab ends up being empty then the error should be recorded in these logs.

It’s also worth trying with your browser console open (here’s how to open it)) as it might be a JavaScript issue too.

Thanks,
Martin

Hello Miriam,

So your data from Zapier is procesed by Uncanny Automator.

Seems like they have some nice API to let you create your own module where you could map the data fields to FV Player: https://developer.automatorplugin.com/adding-a-custom-action-to-uncanny-automator/

The code to create a FV Player with PHP code can be found here: https://foliovision.com/player/developers/player-database#php -> Inserting a new player instance.

Based on the resulting $player_id you could then insert your own [fvplayer id="..."] shortcode into your post.

Thanks,
Martin

Hello Meir,

Our Google Drive documentation page was marked as deprecated 2 years ago: https://foliovision.com/player/video-hosting/video-hosting-google

Now we added a notice:

Google Drive no longer allows playback outside of their own pages. Do not use! We leave the old instructions here as a historical reference only.

Thanks,
Martin

Hello D.C.,

I’m checking with Alec if we would like to have a playlist search function right in core FV Player.

Please test the issue with YouTube and MP4 videos (I guess you are self-hosting an MP4 video) in playlist without the search function. I was not able to run into a loading issue with such combination of videos in playlist.

However I did notice that when I play the YouTube video after MP4 it plays without sound and I need to tap again for it to became audible.

Thanks,
Martin

Hello Nikolaos,

You can either user the Prev/Next playlist style for any individual player, or use playlist_hide="true" as noted in https://foliovision.com/player/developers/shortcode-parameters

Thanks,
Martin

Couple of additions:

I tried these tests without the new code which you added. So there was no display: flex to fix the issue.

I tried on iPhone too.

Thanks,
Martin

Hello Russ,

Please let us know if reinstalling FV Player from that link fixed the issue for you.

All the settings boxes in wp-admin -> FV Player -> Settings -> Hosting should have a “Save All Changes” button. Please let us know if you are getting something different.

Thanks,
Martin

Hello Russ,

If you rename the video in the source videos Space it should work, however you should never rename an encoded video if it’s also encrypted.

Please let us know if you are still getting failed encodings and it would be good to solve the issue where is starts.

Thanks,
Martin

Hello Miriam,

Do you know enough about Zapier and WordPress REST API to be able to create WordPress posts with it?

It seems to me that would be the more difficult part here and adding FV Player into it shouldn’t be very hard.

Just creating FV Player will not be enough, as it still needs to be posted on the website into a post (or other post type).

Thanks,
Martin

Hello D.C.,

We had to add a bit of wait because of the YouTube videos and the way their iframe API behaves.

Could you please reinstall FV Player from this link? https://foliovision.com/downloads/fv-wordpress-flowplayer.zip

Thanks,
Martin

Hello riw777,

Please check in wp-admin -> FV Player -> Coconut Jobs. You should be able to delete the jobs which resulted in errors:

The videos encoded with FV Player Coconut are not easy to rename as the videos are also encrypted and we need to know which video is being played by the video playback engine.

Thanks,
Martin

Hello riw777,

This could occur if you entered multiple buckets for DigitalOcean Spaces or Linode Object Storage, but then did not provide the keys. We would like to improve these settings boxes to make it more clear.

In the meantime this bug has been fixed and will be part of next FV Player release. You can also please reinstall FV Player from this link to apply the fix right now: https://foliovision.com/downloads/fv-wordpress-flowplayer.zip

Thanks,
Martin

Hello Aerotaxi,

Do you run into any video playback issues when browsing your website with Safari when not logged in?

If it’s only happening when you are logged in then one of the plugins which load for logged in users might be causing a JavaScript error. You should be able to notice this on your browser console: https://foliovision.com/player/troubleshooting/browser-console

Thanks,
Martin

Hello D.C.,

Thank you for the bug report. I’m running into the same issue with a playlist of YouTube video even on foliovision.com so I’m looking into it.

Thanks,
Martin

Hello Meir,

In FV Player Stats we do store the number of times each user played each video and also number of seconds watched: https://foliovision.com/player/analytics/user-stats

We do not store how many times user has finished watching the video, so you could only calculate the average watch time per play and compare that to video duration.

Thanks,
Martin

Hello D.C.,

I found that while FV Player puts in the CSS rule background-size: contain; in the element style attribute it seems to be removed by Smush.

However there is no reason for that rule to be in the style attribute and I moved it to CSS.

Please reinstall FV Player from this link, resave the plugin settings and it should be fine: https://foliovision.com/downloads/fv-wordpress-flowplayer.zip

As I said in FV Player 8 we should probably rework this feature so that it uses a standard image tag and works with splash image of each individual playlist item.

Thanks,
Martin

Hello D.C.,

I’m not getting that warning on foliovision.com, so it seems to me we have fixed this for FV Player 8.

In FV Player 8 we updated the core video library to our Freedom Video Player and removed some deprecated calls which are not required for the modern browsers (that means anything but IE11 and so on) and that way our scripts are also smaller.

Thanks,
Martin

Hello Zach,

We actually found the issue and fixed it, I mentioned that at the end of my last message.

Please let us know if there’s anything else.

Thanks,
Martin

One more thing – when you say that FV Player keep showing the loading animation do you mean that the users cannot even click on the play button? Or does it only get stuck once they click to play?

Thanks,
Martin

Hello Zach,

Thank you for forwarding the email, here’s the important part:

An error of type E_ERROR was caused in line 564 of the file .../wp-content/wp-content/plugins/fv-player-pro/fp-api-private.php. Error message: Uncaught Error: Call to undefined function get_plugin_data() in .../wp-content/wp-content/plugins/fv-player-pro/fp-api-private.php:564
Stack trace:
#0 .../wp-content/wp-includes/class-wp-hook.php(324): FV_Player_Pro_Foliopress_Plugin_Private->changelog_filter()
#1 .../wp-content/wp-includes/plugin.php(205): WP_Hook->apply_filters()
#2 .../wp-content/wp-admin/includes/plugin-install.php(234): apply_filters()
#3 .../wp-content/wp-content/plugins/security-malware-firewall/lib/CleantalkSP

It suggests that the “Security & Malware scan by CleanTalk” plugin might be doing some plugin update checks in front-end. And in FV Player Pro we filter the changelog text when the plugin updates are checked, but the get_plugin_data() function is not loaded in front-end.

Please deactivate and delete the FV Player Pro plugin you are using, then hit “Install Pro extension” at the top of the wp-admin -> FV Player -> Settings screen.

That will give you the FV Player Pro plugin with the fix.

Thanks,
Martin

Hello Zach,

Please forward the email to support@foliovision.com or simply post it here, we will remove any sensitive part before it’s approved.

Thanks,
Martin

Hello Quoc,

I noticed your website does not have the FV Player Pro license. That’s the reason why you are still using the older version and you are not able to get the fix.

Thanks,
Martin

Hello D.C.,

I see that your image is 1920×1080 pixels and 75 kB. Most mobile phones are about 390 to 414 pixels wide. I see that a 800 pixels wide image (I doubled the number of pixels to make it retina) could be about 20 kB in size as WebP.

We plan to improve that in the upcoming FV Player 8 which some users are already beta testing.

I also have to add that the image optimization recommendation of PageSpeed seems to favor images with too high compression.

Thanks,
Martin

Hello Extramillions,

As I mentioned earlier you can check the browser console when playing the stream with FV Player. You should see an error message regarding CORS or origin check.

This is not a requirement of FV Player, any desktop web browser will require these CORS headers. With exception of Safari.

You can also check your NginX configuration to see it you have the part with Access-Control-Allow-Origin in it.

Also, are you absolutely sure you are using the proper HLS link with FV Player?

I need to check if we could take care of this as a Pro support, since it goes beyond just the WordPress software and it requires NginX.

Thanks,
Martin

Hello Ulf,

I see the email text would not use that “WATCH ON VOD NOW” phrase which you provided. That’s fixed now.

Please reinstall FV Player from this link: https://foliovision.com/downloads/fv-wordpress-flowplayer.zip

The situation is more difficult with Facebook sharing as they do not let us modify the message for the share dialog for at least a couple of years.

It’s not part even if using a Facebook App ID:

• https://developers.facebook.com/docs/sharing/reference/share-dialog
• https://developers.facebook.com/docs/sharing/reference/feed-dialog

We could only customize what shows in the link preview (show the exact video splash screen and its title) but then the shared link would have to include some argument to target that video as the page would have to be presented with that information in the Open Graph tags.

Thanks,
Martin

Hello Ulf,

Please deactivate and delete the FV Player Pro plugin you are using, then hit “Install Pro extension” at the top of the wp-admin -> FV Player -> Settings screen.


Then switch to the Beta release using the steps from here if you are not already using it: https://foliovision.com/player/basic-setup/switching-fv-player-pro-to-beta


That will give you the FV Player Pro plugin with the fix.

I found why not all the subtitles were showing. The Vimeo API only gives back as much as 25 items by default, so I had to set it to load as much as 100 subtitles. So the issue was not caused by the code changes in FV Player Pro, you just added more subtitles than before.

So it was a simple fix, but please let us know if you run into any issues with it.

You will just have to re-save FV Player settings to let it purge the cached Vimeo information.

Thanks,
Martin

Hello Ulf,

I see that all of your subtitle languages are activated on Vimeo and yet they do not seem to show for you with FV Player.

Please share your Vimeo access token which can be found in wp-admin -> FV Player -> Settings -> Hosting -> Vimeo. It’s read-only and we will not publish it.

Thanks,
Martin

Hello Ulf,

There were no further changes and if you use the version from https://foliovision.com/downloads/fv-wordpress-flowplayer.zip it should work. The fix which we put in was done on April 9th while the latest release on WordPress.org is from March 2024.

Please double check your shortcode to see if does not use bad symbols instead of ", like ” or ″.

Thanks,
Martin