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Hello,
i’ve been reported that videos won’t play on iOS and iPad devices with error message ‘html5: Video file not found’. Issue is on both Safari or Firefox. Apparently no issue on Desktop
example >> (redacted)
How to fix this ?Thank you
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Hello Bruno,
On your test page the video is MP4.
Some MP4 videos do not play on iOS, although we were not able to find the root cause of the issue. When this issue occurs then the video won’t play even if you open it directly in the iOS web browser. That means it fails to play even when FV Player is not used.
However I did not run into issues with your MP4 video and it played on your test page as well. This should be tested with the exact video that is failing, please submit it using our Video Checker too: https://foliovision.com/player/troubleshooting/how-to-use-video-checker
Thanks,
Martin
Hi Martin and than you for you reply.
Here is the report from the video checker:
Admin: Video OK Analysis of (redacted) Mime Type: video/mp4 Format: mp42 Duration: 00:09:25.77 Bitrate: 4063 kb/s Video: Stream #0:1(und): Video: h264 (Main), yuv420p(tv, bt709, progressive), 1920x1080, 3907 kb/s, SAR 1:1 DAR 16:9, 30 fps, 30 tbr, 30k tbn, 60k tbc (default) handler_name : Core Media Video Audio: Stream #0:0(fra): Audio: aac (LC), 44100 Hz, stereo, fltp, 147 kb/s (default) handler_name : Core Media Audio Video meta data: moov-atom not found at the start of the file. Please move the meta data to the start of video, otherwise it might be slow to start. Plese check the "MP4 and metadata" in Video Encoding for HTML 5.I replaced the video on my test page by an actual reported video that doesn’t play in iOS >> (redacted)
Let me know if it helps identifying the issue.Thank you
Hello Bruno,
When I play your video in Chrome(ium) I can see that it loads the video ending first and only then it starts playing the video.
So the error detected by our Video Checker is real:
moov-atom not found at the start of the file. Please move the meta data to the start of video, otherwise it might be slow to start.
I tried on iPhone with Safari browser without using FV Player and it would fail to play that video. It probably does not have such strong loading routine as Chrome and in some cases if the
moovmeta data is not present at the start of the file it just fails to play the video.Thanks,
Martin
