Hello Aaron,

We did not run into this issue, as a first step I’m asking Coconut support about if they ever had any issues like that.

Thanks,
Martin

Hello James,

In FV Player 8 we improved the database and it should be possible to get such report.

Please check if all of your videos are showing on wp-admin -> FV Player screen.

Did you ever use the [fvplayer src="..."] shortcode or is it all [fvplayer id="..."]?

Thanks,
Martin

Hello Renato,

I would recommend FV Player Coconut. It lets you protect your videos from downloading and adding new videos is much simpler – just drag&drop in your wp-admin.

Thanks,
Martin

Hello Renato,

Do you mean that the timeline would not recognize the mouse clicks? We got that bug report about a week ago and when we loaded our test post again and again it did occur to us once.

I’m giving it another try now as I was not able to reproduce it since then.

Thanks,
Martin

Hello Paolo,

I’m not sure what you are referring to. Did you try to upload a screenshot? A link would work too.

Thanks,
Martin

Hello Paolo,

As a troubleshooting step please embed a simple MP4 video like https://video-cdn-public.foliovision.com/Swan-Lake-Reloaded-sd.mp4 and see if these issues still apply.

Thanks,
Martin

Hello Robert,

What exact error are your users reporting? Are they unable to start playing a video or does the issue occur while already playing a video?

What service do you use for the live streaming?

Are you using the signed URLs (tokens) for your VOD and live streaming?

Are you using encrypted HLS streams?

Please let us know.

Thanks,
Martin

Hello Bruno,

On your test page the video is MP4.

Some MP4 videos do not play on iOS, although we were not able to find the root cause of the issue. When this issue occurs then the video won’t play even if you open it directly in the iOS web browser. That means it fails to play even when FV Player is not used.

However I did not run into issues with your MP4 video and it played on your test page as well. This should be tested with the exact video that is failing, please submit it using our Video Checker too: https://foliovision.com/player/troubleshooting/how-to-use-video-checker

Thanks,
Martin

Hello Aaron,

It’s a strange issue. I see that your Access Key and Secret Key really has to work as even the video splash image shows on your test page – it’s loaded from DigitalOcean Spaces as well.

It seems that something prevents your server from loading the m3u8 files from DigitalOcean Spaces. We do that to be able to increase the video download protection by adding the URL signatures – each link to any video (or its segment) times out, making it harder to re-distribute.

The URL which it’s trying to load is:

https://nyc3.digitaloceanspaces.com/the-ballstriking-blueprint-encoded-videos/Bunker-Blueprint-2-27/index.m3u8

The response which it gets back is:

<?xml version="1.0" encoding="UTF-8"?><Error><Code>AccessDenied</Code><Message></Message><BucketName>the-ballstriking-blueprint-encoded-videos</BucketName><RequestId>tx00000fc7b1bec7ae3ecfa-0065defb2d-717cbb9-nyc3d</RequestId><HostId>717cbb9-nyc3d-nyc3-zg04</HostId></Error>

Please try to disable the Speed-up setting to see if that help. If it won’t we can tweak the way our FV Player Pro Stream Loader technology loads these m3u8 files.

However there is also a slight chance that your server is just blocked by DigitalOcean. So please submit the above details to DigitalOcean support if it still won’t work.

You can also try to insert this URL as a new video in wp-admin -> FV Player: https://nyc3.digitaloceanspaces.com/the-ballstriking-blueprint-encoded-videos/Bunker-Blueprint-2-27/media-1/stream.m3u8

It will not play as the URL signatures on the individual video segments will be missing, but I wonder if it will analyze the file properly and show its duration.

Thanks,
Martin

Hello Tonia,

Could you please reinstall FV Player from this link? https://foliovision.com/downloads/fv-wordpress-flowplayer.zip

Then the issue with duplicate issues will be fixed.

Thanks,
Martin

Hello Aaron,

I see that with the Speed-up setting each Stream Loader response takes 1 seconds or 0.7 seconds when it’s cached. On foliovision.com and our other websites it’s just 0.4 seconds or 0.24 when cached.

I’m not sure why it’s slower on your website as your test page HTML code loads within 0.5 to 1 second which is not bad when you consider that there is no WordPress cache plugin. So it does not seems that you use too many plugins.

I see that the video encoded with FV Player Coconut does not play. The Stream Loader shows an error that the access to your DigitalOcean Space the-ballstriking-blueprint-encoded-videos is denied.

Could you please double check the Access Key and Secret Key in wp-admin -> FV Player -> Settings -> Hosting -> DigitalOcean Spaces?

Please also open wp-admin -> FV Player -> Coconut Jobs -> Add New. It should bring up a modal window with the content of your DigitalOcean Space for your source videos – the videos which you uploaded. Will that work? It depends on these Keys I mentioned in the previous paragraph.

We have a bug report of the duplicate FV Player Coconut jobs. It seems to only occur randomly, so it’s taking us more time than expected to fix it.

Thanks,
Martin

Hello Aaron,

Are you using “Restrict viewer access” for your Cloudfront?

If yes, then you need to use the Stream Loader feature to make sure the HLS streams play: https://foliovision.com/player/video-security/video-protection-methods/signed-urls-hls-protection

I added a mention of that in our Cloudflare guide now.

Thanks,
Martin

Hello Bethany,

Older versions of the Flowplayer video library had that help screen available if you hit the ? key.

Then it was removed.

Now we maintain our own core video player library, so we will check if we would like to add that or at least provide such page.

Thanks,
Martin

Hello John,

Thank you for providing the details.

I think ideally we could integrate with some transcription service as having to do all of that in AWS should like a lot of manual work. It could be surely automated in AWS, but it gets complex.

Thanks,
Martin

Hello Jake,

Yes, as we mention in description of FV Player No Ads For Members if your membership plugin is not on our list we are happy to add support for it once you make the purchase.

I looked at https://www.armemberplugin.com/ and one problem is that they only list the action hooks for developers but do not provide a documentation on how to:

• get a list of membership levels
• how to check if user has access to any given membership level.

If you could ask the ARMember support about these issues that would be great. We could ask as well, but we do not have their license.

Based on their answer we would be sure if we can support ARMember or not.

Thanks,
Martin

Hello Tonia,

Please reinstall FV Player Coconut from a new ZIP file which you download at https://foliovision.com/my-licenses -> FV Player Coconut -> Download.

Then please enable wp-admin -> FV Player -> Coconut Jobs -> Settings -> Debug. Doing that will start logging the video upload and encoding events. It will show you were the log file is stored and provide a link too.

Please try to upload some video (it could be a really short video too) or see if you run into the issue again.

When you do please provide a link to the debug log file or send it as attachment.

Thanks,
Martin

Hello Andreas,

I see that FV Player fails to check that HLS stream. It gets the following error:

cURL error 60: SSL certificate problem: unable to get local issuer certificate

I’m not sure what’s causing that as it works fine in my web browser. Perhaps your streaming provider will have some ideas.

In the meantime you can add live="true" to your shortcode by hand as illustrated here: https://foliovision.com/player/developers/shortcode-parameters

We could add the live stream checkbox in our editor at all times when it’s a HLS stream, but it clutters up the interface and it feels like we would be doing it to support (at least partly) broken live streaming providers.

Thanks,
Martin

Hello Andreas,

I see, it won’t load as it does not recognize that it’s a live stream, please mark it as such in FV Player when you post the video. Here’s our guide: https://foliovision.com/player/troubleshooting/hls#live

Thanks,
Martin

Hello Paula,

The licensed domain has been changed, now you will be able to activate the license on the other domain, just click “Apply Pro upgrade” at the top of wp-admin -> FV Player -> Settings

Thanks
Martin

Hello Paula,

That’s exactly what we needed. As you can see the iframe link does not work with that one either, it brings up the full page: https://micde.org/fv-player-test-shortcut/fvp-14/

It seems it could fail of the PHP output buffering functions ob_start() and ob_get_contents() do not work.

Do you have a staging website where you can switch to some other theme, like Twenty Twenty-Two and see if it works that way?

I wonder if your theme (or some plugin) could be also using output buffering and if that could interfere with our code.

Please also check PHP error logs for any fv-wordpress-flowplayer or output buffering issues.

If you are not sure about how to check the PHP error log, the server technical support should be able to give you a hand.

Or you can install this plugin which makes a list of these errors available in wp-admin: https://wordpress.org/plugins/error-log-monitor/

Then try to open the embed link again and the error should be recorded in these logs.

If you would prefer to have this issue fixed with priority and right on your website we are happy to help, just order our theme troubleshooting service: https://foliovision.com/store/making-player-theme

Thanks,
Martin

Hello Paula,

I see what you mean, however to be able to troubleshoot the issue please start a new page using wp-admin -> Pages -> Add New and post a page there. Then see if the embed link for a player on such page will work on your other domain properly.

I think that the iframe embed code processing in FV Player simply fails with your LMS, but it’s important to confirm this by trying on a simple page – that means without your LMS.

Thanks,
Martin

Hello Paula,

I checked the page where you are getting the embed code from: https://micde.org/modulo-3-clase-10-tiempos-finales/

I see it has FV Player placed further down on that page.

I see it’s present even if using the embed link: https://micde.org/modulo-3-clase-10-tiempos-finales/fvp-14/#fvp_14

However the problem is that it fails to hide all the content except the player.

Could you please check how is that FV Player posted on the page? Is it using standard post editor or some page builder?

Will the embed work if you put FV Player on a standard post or page?

Thanks,
Martin

Hello Phusit,

There might be some fatal error with JavaScript or PHP.

Please create a test page where we can see the video failing to play and send us the link.

If you are web developer you can also check your PHP error log to see if there’s any error each time you try to play a video or check your browser console for errors.

I see successful license checks in our log, but last one is from about 19 hours ago. That’s before you reported the issue. So perhaps it’s not running properly in background.

Did the license key show as verified at first and did it only started to show that error later?

Thanks,
Martin

Hello Jovan,

Thank you for the link. I downloaded your page and did some tests with fetchpriority="high" and I couldn’t really see any difference and the scores were the same. I run each test 3 times to make sure I see how the scores change.

Even if your pagespeed.web.dev the “Largest Contentful Paint element” reports a “Load Delay” of 750 ms. So your are running into the same issues as I did – unless I put the image into the header <link rel="preload" fetchpriority="high" as="image" ...> tag it would make not difference. And then the CSS would not load as first.

Thanks,
Martin

Hello Local,

Please let us know what you have configured. Are you creating encrypted streams using AWS MediaConvert or Coconut?

If so then please post a link to your test page.

Thanks,
Martin

Hello Remco,

I’m glad that you found the solution, although the white close icon already does have a slight shadow to improve the visibility on bright backgrounds.

Thanks,
Martin

Hello Kevin,

I see that it returns HTTP error 500. That way the CORS headers are not set and you see the policy error.

I see that HTTP 500 error on our video-checker.foliovision.com server too. I found it was running out of the memory, so I adjusted that configuration variable now.

Will it work for you now?I also has nothing to do

However I don’t see how this could be related to WP Rocket.

It also wouldn’t affect the video seeking for your users.

Thanks,
Martin

Hello Jovan,

Please provide a link to one of your pages where adding fetchpriority="high" helped with the PageSpeed scores.

In FV Player 8 the video ads are tracked in the internal video stats, including the clicks. Hopefully it will be approved by WordPress.org next week.

I see that a drop down of categories could make it easier to target these ads without having to set it manually for each player.

Thanks,
Martin

Hello Kevin,

The “Admin: Video OK” message comes from FV Player’s Video Checker: https://foliovision.com/player/troubleshooting/how-to-use-video-checker

Is that the only thing which appears to fail?

Are you able to play the videos?

Are you using the User Cache setting of WP Rocket?

Thanks,
Martin

Hello Youngboss,

Are you using the overlay ads in the free FV Player plugin?

When you say you embed the video, do you mean you use the iframe embed code to put it on some other website?

If that’s not the case and you are putting the player to a post or page and the ads do not appear then let us know what kind of ad code you are using. Is it any ad script?

Thanks,
Martin

Hello freedom667,

Please add playlist_start="2" to your shortcode and see if it suits your needs.

Here’s how the shortcode with extra argument will look like: https://foliovision.com/player/developers/shortcode-parameters

Thanks,
Martin

Hello Jovan,

I see that some markup like this could work:

<div itemprop="interactionStatistic" itemscope itemtype="https://schema.org/InteractionCounter">
  <meta itemprop="interactionType" content="https://schema.org/WatchAction">
  <meta itemprop="userInteractionCount" content="1000">
</div>

I added it for upcoming FV Player 8.

Thanks,
Martin

Hello Jovan,

Please post the link as you have multiple websites. I think we can improve our CSS guide to make sure it works in your case too.

Thanks,
Martin

Hello Markus,

Thank you for your suggestions,

1. We will think about this, however the problem is that if you hit the chapter AB loop link and then adjust the loop points it would have to no longer mark that chapter’s AB loop as active.

I see that the “AB” link becomes bold when then chapter is active, so we fixed that.

2. These AB loop links are just shortcuts, maybe it would be more clear if we only show then when hovering the chapter title.

3. I see that this issue occurs if you click to the next chapter – it still wants to loop even though you wanted to go out of the loop. We fixed that.

Please deactivate and delete the FV Player Pro plugin you are using, then hit “Install Pro extension” at the top of the wp-admin -> FV Player -> Settings screen.


Then switch to the Beta release using the steps from here if you are not already using it: https://foliovision.com/player/basic-setup/switching-fv-player-pro-to-beta


That will give you the FV Player Pro plugin with the fixes.

Thanks,
Martin

Hello Jovan,

I wish FV Player could just output the video above the post title on the single post URLs, but there is no standard way of doing to. Some years ago it seemed that the WordPress post formats might be a way of achieving that, but that feature got abandoned and it was never really a proper standard anyway.

Maybe we could find a way of making it work with the block themes.

Please let us know what’s missing in our video sitemap or Schema.org markup. We are open to suggestions.

Thanks,
Martin

Hello Almifi,

I found your other ticket where it shows you get HTTP 451 for your Rumble link and you mention that PeerTube fails for you as well.

I wonder if your web server fails to communicate with these server. The HTTP 451 error code stands for “Unavailable For Legal Reasons” so I wonder if PeerTube or Rumble is blocked on your web server.

Thanks,
Martin

Hello Łukas,

Please confirm that the video actually won’t start playing if the key is not there. On your screenshot it seems that the video just keeps trying to load without success.

Please check in wp-admin -> FV Player -> Coconut Jobs where you need to find your encoding job and click the the value in the “Target” column.

There you should see the part like this:

"encryption_mode": "AES-128",
"encryption_key": "84...5d",

So you can copy the key from there.

Please also try to post the video again or post some older video where you used encryption. Will these get the decryption key properly?

Thanks,
Martin

Hello Steve,

I tried your videos on Android 13 with Chrome.

The “Platform Technology, “Mercy_Ortho”, “Ford_January” and “The Radiator Spring 500” videos would not play, it shows:

PeerTube error: Token is invalid

“MSH test”, “Air Play?”, “test ThinQ VOD” and “News Live” played and casted without issues.

These also played fine via Airplay when using Safari on macOS or on iPad.

However I see that when using Chrome on iPad it does not work with Airplay.

The reason is that it then uses HLS.js to play the HLS stream which is not compatible with Airplay.

We use HLS.js with Safari to increase the video protection. It seems to me perhaps we could only do that if the DRM text is activated for the video – meaning you do not want the video to be screen recorded, so it means sense to not allow Airplay nor Chromecast for it.

So as a part of that we could fix it to not use HLS.js on these alternative browsers on iPad.

Thanks,
Martin

Hello Quoc,

Thank you for posting the update. I checked the changelog and it seems they did some useful clean up of the code: https://wordpress.org/plugins/ultimate-member/#developers

Thanks,
Martin

Hello Michael,

It actually does that on purpose. The logic is as following:

// Show "M" it the quality label matches "mobile"
var label = labels[index].match(/mobile/i) ? 'M' : labels[index];

// convert the numeric label like 1080p into M, SD, HD or 4K
var height = parseInt(labels[index]);

// skip he conversion if there is no number of if the label is already {number}K (4K, 8K, ...)
if( height > 0 && !labels[index].match(/\dK$/) ) {
  label = 'M';
  if( height >= 400 ) label = 'SD';
  if( height >= 720 ) label = 'HD';
  if( height >= 1400 ) label = '4K';
}

Thanks,
Martin

Hello Tailoong,

Please use this CSS tweak: https://foliovision.com/player/faq-intro/css-tips-and-fixes#playlist-tabs-right

Thanks,
Martin

Hello Tailoong,

Please let us know which tag do you mean. With the tabbed playlist the video tabs show on top of the video: https://foliovision.com/player/demos/playlist-styles#tabs

Thanks,
Martin

Hello Bruno,

I found it was messing up the menu labels. The 4K which would remain visible would indeed choose the 1080p quality.

Now it’s fixed, please deactivate and delete the FV Player Pro plugin you are using, then hit “Install Pro extension” at the top of the wp-admin -> FV Player -> Settings screen.

Then the issue will be fixed on your website and we will make it part of the next release too.

Thanks,
Martin

Hello,

I see you are not using proper links on your website. Please use wp-admin -> Settings -> Permalinks -> Permalink structure -> Post name and save.

Then try to get the embed code again and let us know if it still won’t work.

Thanks,
Martin

Hello Bruno,

It seems that console windows is opened for our website, please make sure to open it for your video page and then play the video. These messages should add to the log during the video loading.

Thanks,
Martin

Hello Bruno,

Please deactivate and delete the FV Player Pro plugin you are using, then hit “Install Pro extension” at the top of the wp-admin -> FV Player -> Settings screen.


Then switch to the Beta release using the steps from here if you are not already using it: https://foliovision.com/player/basic-setup/switching-fv-player-pro-to-beta


Then set wp-admin -> FV Player -> Pro Features -> Debug -> On. Finally you should see a message like this on the browser console:

FV Player Pro: QS: Check failed for -4K…
FV Player Pro: QS: Removing 4K from list.

This should help us understand why it’s sometimes hiding the bad quality option.

Thanks,
Martin

Hello Bruno,

Could you please send us a link to your test page? I was not able to reproduce the issue. FV Player Pro would always remove the right qualities from the menu for me – if I removed -4K video the 4K label would disappear.

Thanks,
Martin

Hello Stuart,

Thank you for sending the link privately.

Please disable wp-admin -> FV Player -> Settings -> Integrations/Compatibility -> “Optimize JavaScript loading” for now and it should fix the issue. We will work on improving it and let you know.

Thanks,
Martin

Hello Bruno,

Does it play if the FV Player shortcode is in the post content and not in the “Media Id” field?

Which plugin provides that “Media Id” field? Does it really support shortcodes? It seems like it only allows shortcodes for the admin user role. It might be a way of preventing non-privileged users from pasting in scripts (or shortcodes).

Thanks,
Martin

Hello Bruno,

Will enabling Settings -> FV Player -> Integrations/Compatibility -> “Load FV Flowplayer JS everywhere” avoid the issue? I’m not suggesting that as a fix, but lets see if it gets the player to appear properly and play.

Thanks,
Martin