Hello Russ,

Please let us know if reinstalling FV Player from that link fixed the issue for you.

All the settings boxes in wp-admin -> FV Player -> Settings -> Hosting should have a “Save All Changes” button. Please let us know if you are getting something different.

Thanks,
Martin

Hello Russ,

If you rename the video in the source videos Space it should work, however you should never rename an encoded video if it’s also encrypted.

Please let us know if you are still getting failed encodings and it would be good to solve the issue where is starts.

Thanks,
Martin

Hello Miriam,

Do you know enough about Zapier and WordPress REST API to be able to create WordPress posts with it?

It seems to me that would be the more difficult part here and adding FV Player into it shouldn’t be very hard.

Just creating FV Player will not be enough, as it still needs to be posted on the website into a post (or other post type).

Thanks,
Martin

Hello D.C.,

We had to add a bit of wait because of the YouTube videos and the way their iframe API behaves.

Could you please reinstall FV Player from this link? https://foliovision.com/downloads/fv-wordpress-flowplayer.zip

Thanks,
Martin

Hello riw777,

Please check in wp-admin -> FV Player -> Coconut Jobs. You should be able to delete the jobs which resulted in errors:

The videos encoded with FV Player Coconut are not easy to rename as the videos are also encrypted and we need to know which video is being played by the video playback engine.

Thanks,
Martin

Hello riw777,

This could occur if you entered multiple buckets for DigitalOcean Spaces or Linode Object Storage, but then did not provide the keys. We would like to improve these settings boxes to make it more clear.

In the meantime this bug has been fixed and will be part of next FV Player release. You can also please reinstall FV Player from this link to apply the fix right now: https://foliovision.com/downloads/fv-wordpress-flowplayer.zip

Thanks,
Martin

Hello Aerotaxi,

Do you run into any video playback issues when browsing your website with Safari when not logged in?

If it’s only happening when you are logged in then one of the plugins which load for logged in users might be causing a JavaScript error. You should be able to notice this on your browser console: https://foliovision.com/player/troubleshooting/browser-console

Thanks,
Martin

Hello D.C.,

Thank you for the bug report. I’m running into the same issue with a playlist of YouTube video even on foliovision.com so I’m looking into it.

Thanks,
Martin

Hello Meir,

In FV Player Stats we do store the number of times each user played each video and also number of seconds watched: https://foliovision.com/player/analytics/user-stats

We do not store how many times user has finished watching the video, so you could only calculate the average watch time per play and compare that to video duration.

Thanks,
Martin

Hello D.C.,

I found that while FV Player puts in the CSS rule background-size: contain; in the element style attribute it seems to be removed by Smush.

However there is no reason for that rule to be in the style attribute and I moved it to CSS.

Please reinstall FV Player from this link, resave the plugin settings and it should be fine: https://foliovision.com/downloads/fv-wordpress-flowplayer.zip

As I said in FV Player 8 we should probably rework this feature so that it uses a standard image tag and works with splash image of each individual playlist item.

Thanks,
Martin

Hello D.C.,

I’m not getting that warning on foliovision.com, so it seems to me we have fixed this for FV Player 8.

In FV Player 8 we updated the core video library to our Freedom Video Player and removed some deprecated calls which are not required for the modern browsers (that means anything but IE11 and so on) and that way our scripts are also smaller.

Thanks,
Martin

Hello Zach,

We actually found the issue and fixed it, I mentioned that at the end of my last message.

Please let us know if there’s anything else.

Thanks,
Martin

One more thing – when you say that FV Player keep showing the loading animation do you mean that the users cannot even click on the play button? Or does it only get stuck once they click to play?

Thanks,
Martin

Hello Zach,

Thank you for forwarding the email, here’s the important part:

An error of type E_ERROR was caused in line 564 of the file .../wp-content/wp-content/plugins/fv-player-pro/fp-api-private.php. Error message: Uncaught Error: Call to undefined function get_plugin_data() in .../wp-content/wp-content/plugins/fv-player-pro/fp-api-private.php:564
Stack trace:
#0 .../wp-content/wp-includes/class-wp-hook.php(324): FV_Player_Pro_Foliopress_Plugin_Private->changelog_filter()
#1 .../wp-content/wp-includes/plugin.php(205): WP_Hook->apply_filters()
#2 .../wp-content/wp-admin/includes/plugin-install.php(234): apply_filters()
#3 .../wp-content/wp-content/plugins/security-malware-firewall/lib/CleantalkSP

It suggests that the “Security & Malware scan by CleanTalk” plugin might be doing some plugin update checks in front-end. And in FV Player Pro we filter the changelog text when the plugin updates are checked, but the get_plugin_data() function is not loaded in front-end.

Please deactivate and delete the FV Player Pro plugin you are using, then hit “Install Pro extension” at the top of the wp-admin -> FV Player -> Settings screen.

That will give you the FV Player Pro plugin with the fix.

Thanks,
Martin

Hello Zach,

Please forward the email to support@foliovision.com or simply post it here, we will remove any sensitive part before it’s approved.

Thanks,
Martin

Hello Quoc,

I noticed your website does not have the FV Player Pro license. That’s the reason why you are still using the older version and you are not able to get the fix.

Thanks,
Martin

Hello D.C.,

I see that your image is 1920×1080 pixels and 75 kB. Most mobile phones are about 390 to 414 pixels wide. I see that a 800 pixels wide image (I doubled the number of pixels to make it retina) could be about 20 kB in size as WebP.

We plan to improve that in the upcoming FV Player 8 which some users are already beta testing.

I also have to add that the image optimization recommendation of PageSpeed seems to favor images with too high compression.

Thanks,
Martin

Hello Extramillions,

As I mentioned earlier you can check the browser console when playing the stream with FV Player. You should see an error message regarding CORS or origin check.

This is not a requirement of FV Player, any desktop web browser will require these CORS headers. With exception of Safari.

You can also check your NginX configuration to see it you have the part with Access-Control-Allow-Origin in it.

Also, are you absolutely sure you are using the proper HLS link with FV Player?

I need to check if we could take care of this as a Pro support, since it goes beyond just the WordPress software and it requires NginX.

Thanks,
Martin

Hello Ulf,

I see the email text would not use that “WATCH ON VOD NOW” phrase which you provided. That’s fixed now.

Please reinstall FV Player from this link: https://foliovision.com/downloads/fv-wordpress-flowplayer.zip

The situation is more difficult with Facebook sharing as they do not let us modify the message for the share dialog for at least a couple of years.

It’s not part even if using a Facebook App ID:

• https://developers.facebook.com/docs/sharing/reference/share-dialog
• https://developers.facebook.com/docs/sharing/reference/feed-dialog

We could only customize what shows in the link preview (show the exact video splash screen and its title) but then the shared link would have to include some argument to target that video as the page would have to be presented with that information in the Open Graph tags.

Thanks,
Martin

Hello Ulf,

Please deactivate and delete the FV Player Pro plugin you are using, then hit “Install Pro extension” at the top of the wp-admin -> FV Player -> Settings screen.


Then switch to the Beta release using the steps from here if you are not already using it: https://foliovision.com/player/basic-setup/switching-fv-player-pro-to-beta


That will give you the FV Player Pro plugin with the fix.

I found why not all the subtitles were showing. The Vimeo API only gives back as much as 25 items by default, so I had to set it to load as much as 100 subtitles. So the issue was not caused by the code changes in FV Player Pro, you just added more subtitles than before.

So it was a simple fix, but please let us know if you run into any issues with it.

You will just have to re-save FV Player settings to let it purge the cached Vimeo information.

Thanks,
Martin

Hello Ulf,

I see that all of your subtitle languages are activated on Vimeo and yet they do not seem to show for you with FV Player.

Please share your Vimeo access token which can be found in wp-admin -> FV Player -> Settings -> Hosting -> Vimeo. It’s read-only and we will not publish it.

Thanks,
Martin

Hello Ulf,

There were no further changes and if you use the version from https://foliovision.com/downloads/fv-wordpress-flowplayer.zip it should work. The fix which we put in was done on April 9th while the latest release on WordPress.org is from March 2024.

Please double check your shortcode to see if does not use bad symbols instead of ", like ” or ″.

Thanks,
Martin

Hello Ulf,

Please deactivate and delete the FV Player Pro plugin you are using, then hit “Install Pro extension” at the top of the wp-admin -> FV Player -> Settings screen.


Then switch to the Beta release using the steps from here if you are not already using it: https://foliovision.com/player/basic-setup/switching-fv-player-pro-to-beta


That will give you the FV Player Pro plugin with the improvement. You should see full language names.

Thanks,
Martin

Hello Ray,

Thank you for providing the sample link. However I must say that it looks the same as the original link which was causing the issues.

So I wonder if the Dropbox Link Generator adjusted some hidden sharing properties of the file or if it will stop working again in couple of days.

However there is one more thing that changed since last time – you mentioned you are using Dropbox pro now, so maybe that way it will keep playing.

Thanks,
Martin

Hello Dax,

These console logs do not help much. We could add some debug log messages for the sticky player, but until now we did not have many bug reports.

You can try to play your video and then scroll further down. You should see that the main player DIV gets the is-sticky class. The list of classes can be pretty long, so it’s not easy to spot.

It might be easier just to check this on browser console, if you have some experience with that:

jQuery( '.is-sticky' ).length

It should return 1.

If it’s not being added, you can run this on browser console to see if there is no issues with the browser viewport:

jQuery(window).innerWidth() >= fv_flowplayer_conf.sticky_min_width || ||  fv_flowplayer_conf.sticky_video == 'all'

If all that works then we problem might be with CSS. We use a combination of these attributes:

• transform: translateX(-20px);
• position: fixed;
• z-index: 999;

In some browser if the parent element has one of these set to some other conflicting value it might prevent our CSS from working. Safari runs into similar issues.

We are also happy to do all the work for you right on your website until we figure out the issue, just book our Pro support: https://foliovision.com/pro-support

Thanks,
Martin

Hello Quoc,

It could be a problem with your website cache, as finally I do see a YouTube video playing on your site in fullscreen properly.

But it seems you did not upgrade FV Player Pro to Beta yet.

Thanks,
Martin

Hello Quoc,

I found I did not update the version at https://foliovision.com/downloads/fv-wordpress-flowplayer.zip

Sorry about that, please download again and reinstall.

Thanks,
Martin

Hello Quoc,

Seems like I was on a bad track with the CSS positioning.

Could you please reinstall FV Player from this link? https://foliovision.com/downloads/fv-wordpress-flowplayer.zip

Then please deactivate and delete the FV Player Pro plugin you are using, then hit “Install Pro extension” at the top of the wp-admin -> FV Player -> Settings screen.


Then switch to the Beta release using the steps from here if you are not already using it: https://foliovision.com/player/basic-setup/switching-fv-player-pro-to-beta


That will give you the FV Player Pro plugin with the fix.

Thanks,
Martin

Hello Quoc,

Thank you, I can see the issue now.

Thanks,
Martin

Hello Inc,

I see now. When FV Player finds a link to a mp4 video or YouTube it will change its target to a lightbox – if the link also has the lightbox or colorbox class. It’s in our documentation for Using the Video Lightbox Effect
-> Using Lightbox without FV Player shortcodes

In your case you have glightbox class and it was detected as lightbox improperly.

So I fixed FV Player to look for a proper word boundary when doing the conversion to lightbox.

Could you please reinstall FV Player from this link to see if it works for you? https://foliovision.com/downloads/fv-wordpress-flowplayer.zip

Thanks,
Martin

Hello Quoc,

Could you please reinstall FV Player from this link? https://foliovision.com/downloads/fv-wordpress-flowplayer.zip

It might fix the issue. I added processing for the FV Player parent elements which use the CSS attribute of position.

Thanks,
Martin

Hello Quoc,

Since iPhone does not support HTML5 fullscreen, we can only use CSS to show the player in front of every other element and let it cover the entire browser viewport.

I see that your website uses a navigation bar that is floating and somehow it does not disappear when the player is fullscreen (using the CSS as described).

It might be caused by the fact that your floating bar uses some z-index value or CSS transform which FV Player fails to reset.

Please send us a link to your page with the YouTube video so that we can test it. If we can make our fullscreen for iPhone more compatible, we will.

Thanks,
Martin

Hello Paolo,

FV Player does not limit the amount of videos or bandwidth.

However if you host your videos right on your server (either a VPS or a standard web hosting account) there might have a bandwidth limitation for your server or website.

If you can get that information from your hosting account you can then compare it to a size of one of your videos and calculate how many viewers can watch it, or how many hours of video can be watched with your web hosting setup.

Same limitation would apply to both live streaming and VOD.

Thanks,
Martin

Hello Ulf,

Do you use just a single FV Player with a single WooCommerce Product? Or is each language getting its own video using a different WooCommerce Product?

Thanks,
Martin

Hello Ulf,

Please let us know what WordPress translation plugin you are using.

Thanks,
Martin

Hello James,

Since iPhone does not support the HTML5 fullscreen, we can only simulate it with CSS.

To do that we use CSS position: fixed.

However on iPhone it’s not allowed if one the website HTML elements which nests the player is using some CSS transform or z-index.

2 years ago we tried to avoid this issue by actually scanning all the parent HTML element for these properties and getting rid of them:

• YouTube – fix fullscreen on iPhone
• YouTube – fix fullscreen on iPhone – z-index

If you know how to debug JavaScript you can use SCRIPT_DEBUG in your wp-config.php to make sure FV Player loads scripts without minification and see what you find.

We are also happy to fix the issue for your hands on right on your website if you order our service for solving theme compatibility issues: https://foliovision.com/downloads/making-player-theme

Thanks,
Martin

Hello Coen,

With FV Player Pro you can just set the videos as “Private” on Vimeo. So you wouldn’t run into any issues with referrer.

Thanks,
Martin

Hello Dax,

Is your new application using PHP? If yes, then you might not need iframes.

If not, then we need to check if the iframe embed URLs could be somehow preventing unauthorized access.

Thanks,
Martin

Hello Coen,

Are you sure it works with just saving of the web pages? The referrer should not be kept that way.

Do you use the Vimeo iframe embed codes or the Vimeo Pro video files (MP4 and HLS) links?

We do provide a way of making the Vimeo videos harder to download, using FV Player Vimeo Security: https://foliovision.com/store/fv-player-vimeo-security

With that plugin the browser extensions fail to download the Vimeo videos posted with FV Player Pro.

Thanks,
Martin

Hello Mark,

Sorry about the late reply, your account was stuck in moderation.

Please let us know if your video was public and what was the URL.

Thanks,
Martin

Hello Willie,

Could you simply set the title for each of the videos? https://foliovision.com/player/features/accessibility/adding-title-and-splash-text

Then that will be used as the video_name.

If you want it to not appear for the users on page you can hide it using CSS: https://foliovision.com/player/faq-intro/css-tips-and-fixes#hide-video-titles

In FV Player 8 you will be able to choose if it should show for each video.

Thanks,
Martin

Hello Ulf,

Sorry about not coming back to your issues earlier.

I see that your issues was partly caused by using quotes in your share="..." argument value.

I looked into the Twitter sharing issues and found that we were double-escaping the custom URL. Could you please reinstall FV Player from this link? https://foliovision.com/downloads/fv-wordpress-flowplayer.zip

Then the issue will be fixed.

Thanks,
Martin

Hello Zach,

Does the error occur while updating FV Player or FV Player Pro?

Do you just get a white screen while trying to perform the update in wp-admin?

Please try to deactivate FV Player Pro before updating FV Player.

Please let us know if you got the WordPress “Your Site is Experiencing a Technical Issue” email too. It will contain valuable information about why the error occurred.

Thanks,
Martin

Hello Ulf,

Please get a new FV Player Pay Per View for WooCommerce ZIP file from https://foliovision.com/my-licenses

Then reinstall the plugin from that ZIP file and make sure you enable wp-admin -> Settings -> FV Player PPV -> Debug.

Finally when you come to a video as the user you should see how the plugin sees the user purchase and what time is left to watch the video. You can check this on the browser JavaScript console and here’s an example of what it might look like:

FV Player Pay Per View Debug
User purchases from user_id #32 
[{…}]
WooCommerce ID to look for
147811
Purchase product ID
147811
Purchase product get_date_completed
{date: '2024-04-03 12:49:53.000000', timezone_type: 1, timezone: '+00:00'}
Purchase date
1712148593
Rental duration
48
Seconds left
162855
Access permitted
{364ad55aee135ab21fc4beec3f72da0e: {…}, 491ad806bd41bd394de0105fb1ae58de: {…}}
Time Left
45 hours

If the time does not seem to ever count down for you we should see that the “Time Left” will not match the Purchase date (which is unix timestamp) or the Purchase product ID will be wrong.

Thanks,
Martin

Hello Ulf,

This must work out of the box and there’s no way you should have to create some custom scheduled jobs to expire the Pay Per View video.

I was not able to reproduce the issue though.

Does it happen for a real user or is it some test purchase where you are trying to adjust the purchase date to double-check that it will indeed expire and the buyer will no longer be able to watch the video?

Thanks,
Martin

Hello Ulf,

Please let us know what was the issue. I wonder if anything was not clear in FV Player or if it was perhaps an issue with a cache plugin.

Thanks,
Martin

Hello Iris,

If you serve your videos from an S3 bucket then the video loading speed will depend a lot on your distance to the S3 bucket and the routing conditions. The CDN available for AWS is CloudFront. It should ensure fast video serving no matter where you are located. But in our experience it’s not as fast as the CDN used by Vimeo or even Bunny CDN.

One advantage of Bunny CDN is that it can pull videos from your S3 bucket, although it will likely not be as reliable as CloudFlare. In our setup we used to store videos on DigitalOcean Spaces and serve then with Bunny CDN until we found that every once in a while a video seeking is slow as the Bunny CDN takes 10x more time for the seek operation. So we started to just use DigitalOcean Spaces CDN and even though it’s not as fast, it’s more reliable. So mixing the service providers for video storage and delivery might not always be a good idea.

If you do your own video encoding then it’s also worth looking at your encoding preset. It’s important to find a good balance of the video quality and loading speed. Please report your video with https://foliovision.com/player/troubleshooting/how-to-use-video-checker to let us have a look.

Thanks,
Martin

Hello Antonio,

The video could be preloaded.

But if you are using the signed URLs and you play these videos to not-logged in users with page cache it could cause some server load issues.

In FV Player 8 we are introducing the video preload, but it gets complicated if the video download protection is important.

Thanks,
Martin

Hello James,

It actually only checks the videos for which it failed to get the duration.

But at least we have a better database structure in FV Player 8.

We will discuss the possibility of checking all the videos in database periodically.

Thanks,
Martin

Hello Ulf,

I tried to reproduce this issue, but I was not able to – the splash text would show for me as a user who did not purchase the video yet.

Thanks,
Martin