Hello Ulf,

Please deactivate and delete the FV Player Pro plugin you are using, then hit “Install Pro extension” at the top of the wp-admin -> FV Player -> Settings screen.


Then switch to the Beta release using the steps from here if you are not already using it: https://foliovision.com/player/basic-setup/switching-fv-player-pro-to-beta


That will give you the FV Player Pro plugin with the improvement. You should see full language names.

Thanks,
Martin

Hello Ray,

Thank you for providing the sample link. However I must say that it looks the same as the original link which was causing the issues.

So I wonder if the Dropbox Link Generator adjusted some hidden sharing properties of the file or if it will stop working again in couple of days.

However there is one more thing that changed since last time – you mentioned you are using Dropbox pro now, so maybe that way it will keep playing.

Thanks,
Martin

Hello Dax,

These console logs do not help much. We could add some debug log messages for the sticky player, but until now we did not have many bug reports.

You can try to play your video and then scroll further down. You should see that the main player DIV gets the is-sticky class. The list of classes can be pretty long, so it’s not easy to spot.

It might be easier just to check this on browser console, if you have some experience with that:

jQuery( '.is-sticky' ).length

It should return 1.

If it’s not being added, you can run this on browser console to see if there is no issues with the browser viewport:

jQuery(window).innerWidth() >= fv_flowplayer_conf.sticky_min_width || ||  fv_flowplayer_conf.sticky_video == 'all'

If all that works then we problem might be with CSS. We use a combination of these attributes:

• transform: translateX(-20px);
• position: fixed;
• z-index: 999;

In some browser if the parent element has one of these set to some other conflicting value it might prevent our CSS from working. Safari runs into similar issues.

We are also happy to do all the work for you right on your website until we figure out the issue, just book our Pro support: https://foliovision.com/pro-support

Thanks,
Martin

Hello Quoc,

It could be a problem with your website cache, as finally I do see a YouTube video playing on your site in fullscreen properly.

But it seems you did not upgrade FV Player Pro to Beta yet.

Thanks,
Martin

Hello Quoc,

I found I did not update the version at https://foliovision.com/downloads/fv-wordpress-flowplayer.zip

Sorry about that, please download again and reinstall.

Thanks,
Martin

Hello Quoc,

Seems like I was on a bad track with the CSS positioning.

Could you please reinstall FV Player from this link? https://foliovision.com/downloads/fv-wordpress-flowplayer.zip

Then please deactivate and delete the FV Player Pro plugin you are using, then hit “Install Pro extension” at the top of the wp-admin -> FV Player -> Settings screen.


Then switch to the Beta release using the steps from here if you are not already using it: https://foliovision.com/player/basic-setup/switching-fv-player-pro-to-beta


That will give you the FV Player Pro plugin with the fix.

Thanks,
Martin

Hello Quoc,

Thank you, I can see the issue now.

Thanks,
Martin

Hello Inc,

I see now. When FV Player finds a link to a mp4 video or YouTube it will change its target to a lightbox – if the link also has the lightbox or colorbox class. It’s in our documentation for Using the Video Lightbox Effect
-> Using Lightbox without FV Player shortcodes

In your case you have glightbox class and it was detected as lightbox improperly.

So I fixed FV Player to look for a proper word boundary when doing the conversion to lightbox.

Could you please reinstall FV Player from this link to see if it works for you? https://foliovision.com/downloads/fv-wordpress-flowplayer.zip

Thanks,
Martin

Hello Quoc,

Could you please reinstall FV Player from this link? https://foliovision.com/downloads/fv-wordpress-flowplayer.zip

It might fix the issue. I added processing for the FV Player parent elements which use the CSS attribute of position.

Thanks,
Martin

Hello Quoc,

Since iPhone does not support HTML5 fullscreen, we can only use CSS to show the player in front of every other element and let it cover the entire browser viewport.

I see that your website uses a navigation bar that is floating and somehow it does not disappear when the player is fullscreen (using the CSS as described).

It might be caused by the fact that your floating bar uses some z-index value or CSS transform which FV Player fails to reset.

Please send us a link to your page with the YouTube video so that we can test it. If we can make our fullscreen for iPhone more compatible, we will.

Thanks,
Martin

Hello Paolo,

FV Player does not limit the amount of videos or bandwidth.

However if you host your videos right on your server (either a VPS or a standard web hosting account) there might have a bandwidth limitation for your server or website.

If you can get that information from your hosting account you can then compare it to a size of one of your videos and calculate how many viewers can watch it, or how many hours of video can be watched with your web hosting setup.

Same limitation would apply to both live streaming and VOD.

Thanks,
Martin

Hello Ulf,

Do you use just a single FV Player with a single WooCommerce Product? Or is each language getting its own video using a different WooCommerce Product?

Thanks,
Martin

Hello Ulf,

Please let us know what WordPress translation plugin you are using.

Thanks,
Martin

Hello James,

Since iPhone does not support the HTML5 fullscreen, we can only simulate it with CSS.

To do that we use CSS position: fixed.

However on iPhone it’s not allowed if one the website HTML elements which nests the player is using some CSS transform or z-index.

2 years ago we tried to avoid this issue by actually scanning all the parent HTML element for these properties and getting rid of them:

• YouTube – fix fullscreen on iPhone
• YouTube – fix fullscreen on iPhone – z-index

If you know how to debug JavaScript you can use SCRIPT_DEBUG in your wp-config.php to make sure FV Player loads scripts without minification and see what you find.

We are also happy to fix the issue for your hands on right on your website if you order our service for solving theme compatibility issues: https://foliovision.com/downloads/making-player-theme

Thanks,
Martin

Hello Coen,

With FV Player Pro you can just set the videos as “Private” on Vimeo. So you wouldn’t run into any issues with referrer.

Thanks,
Martin

Hello Dax,

Is your new application using PHP? If yes, then you might not need iframes.

If not, then we need to check if the iframe embed URLs could be somehow preventing unauthorized access.

Thanks,
Martin

Hello Coen,

Are you sure it works with just saving of the web pages? The referrer should not be kept that way.

Do you use the Vimeo iframe embed codes or the Vimeo Pro video files (MP4 and HLS) links?

We do provide a way of making the Vimeo videos harder to download, using FV Player Vimeo Security: https://foliovision.com/store/fv-player-vimeo-security

With that plugin the browser extensions fail to download the Vimeo videos posted with FV Player Pro.

Thanks,
Martin

Hello Mark,

Sorry about the late reply, your account was stuck in moderation.

Please let us know if your video was public and what was the URL.

Thanks,
Martin

Hello Willie,

Could you simply set the title for each of the videos? https://foliovision.com/player/features/accessibility/adding-title-and-splash-text

Then that will be used as the video_name.

If you want it to not appear for the users on page you can hide it using CSS: https://foliovision.com/player/faq-intro/css-tips-and-fixes#hide-video-titles

In FV Player 8 you will be able to choose if it should show for each video.

Thanks,
Martin

Hello Ulf,

Sorry about not coming back to your issues earlier.

I see that your issues was partly caused by using quotes in your share="..." argument value.

I looked into the Twitter sharing issues and found that we were double-escaping the custom URL. Could you please reinstall FV Player from this link? https://foliovision.com/downloads/fv-wordpress-flowplayer.zip

Then the issue will be fixed.

Thanks,
Martin

Hello Zach,

Does the error occur while updating FV Player or FV Player Pro?

Do you just get a white screen while trying to perform the update in wp-admin?

Please try to deactivate FV Player Pro before updating FV Player.

Please let us know if you got the WordPress “Your Site is Experiencing a Technical Issue” email too. It will contain valuable information about why the error occurred.

Thanks,
Martin

Hello Ulf,

Please get a new FV Player Pay Per View for WooCommerce ZIP file from https://foliovision.com/my-licenses

Then reinstall the plugin from that ZIP file and make sure you enable wp-admin -> Settings -> FV Player PPV -> Debug.

Finally when you come to a video as the user you should see how the plugin sees the user purchase and what time is left to watch the video. You can check this on the browser JavaScript console and here’s an example of what it might look like:

FV Player Pay Per View Debug
User purchases from user_id #32 
[{…}]
WooCommerce ID to look for
147811
Purchase product ID
147811
Purchase product get_date_completed
{date: '2024-04-03 12:49:53.000000', timezone_type: 1, timezone: '+00:00'}
Purchase date
1712148593
Rental duration
48
Seconds left
162855
Access permitted
{364ad55aee135ab21fc4beec3f72da0e: {…}, 491ad806bd41bd394de0105fb1ae58de: {…}}
Time Left
45 hours

If the time does not seem to ever count down for you we should see that the “Time Left” will not match the Purchase date (which is unix timestamp) or the Purchase product ID will be wrong.

Thanks,
Martin

Hello Ulf,

This must work out of the box and there’s no way you should have to create some custom scheduled jobs to expire the Pay Per View video.

I was not able to reproduce the issue though.

Does it happen for a real user or is it some test purchase where you are trying to adjust the purchase date to double-check that it will indeed expire and the buyer will no longer be able to watch the video?

Thanks,
Martin

Hello Ulf,

Please let us know what was the issue. I wonder if anything was not clear in FV Player or if it was perhaps an issue with a cache plugin.

Thanks,
Martin

Hello Iris,

If you serve your videos from an S3 bucket then the video loading speed will depend a lot on your distance to the S3 bucket and the routing conditions. The CDN available for AWS is CloudFront. It should ensure fast video serving no matter where you are located. But in our experience it’s not as fast as the CDN used by Vimeo or even Bunny CDN.

One advantage of Bunny CDN is that it can pull videos from your S3 bucket, although it will likely not be as reliable as CloudFlare. In our setup we used to store videos on DigitalOcean Spaces and serve then with Bunny CDN until we found that every once in a while a video seeking is slow as the Bunny CDN takes 10x more time for the seek operation. So we started to just use DigitalOcean Spaces CDN and even though it’s not as fast, it’s more reliable. So mixing the service providers for video storage and delivery might not always be a good idea.

If you do your own video encoding then it’s also worth looking at your encoding preset. It’s important to find a good balance of the video quality and loading speed. Please report your video with https://foliovision.com/player/troubleshooting/how-to-use-video-checker to let us have a look.

Thanks,
Martin

Hello Antonio,

The video could be preloaded.

But if you are using the signed URLs and you play these videos to not-logged in users with page cache it could cause some server load issues.

In FV Player 8 we are introducing the video preload, but it gets complicated if the video download protection is important.

Thanks,
Martin

Hello James,

It actually only checks the videos for which it failed to get the duration.

But at least we have a better database structure in FV Player 8.

We will discuss the possibility of checking all the videos in database periodically.

Thanks,
Martin

Hello Ulf,

I tried to reproduce this issue, but I was not able to – the splash text would show for me as a user who did not purchase the video yet.

Thanks,
Martin

Hello Ulf,

No need to adjust anything on your end. On Vimeo you can already disable certain subtitles which is exactly what you did.

Please deactivate and delete the FV Player Pro plugin you are using, then hit “Install Pro extension” at the top of the wp-admin -> FV Player -> Settings screen.

That will give you the FV Player Pro plugin with the fix which checks if each subtitles are activated or not.

Thanks,
Martin

Hello Ulf,

Thank you, I see these subtitle tracks are set to not be active. So we can simply consider that flag when loading these videos in FV Player Pro.

It will be an easy fix.

Thanks,
Martin

Hello Sadi,

Do you mean that it does not show in your GA4? Have your tried to open the Real-Time stats and then to play a video?

Are you able to check the Network tab of the browser developer tools? You should be able to enter “collect” into the filter field and see the tracking requests being sent to Google.

I’m attaching a screenshot of what it looks like.

Thanks,
Martin

Hello Ulf,

Please send over the link to the video and preferably also your Vimeo API token. We will not publish it, but it will allow us to check why it gets so many automated subtitles for your video.

Thanks,
Martin

Hello Ulf,

What’s actually stored in your posts? Is it the Vimeo iframe embed code?

If so, then as long as you enable “Handle WordPress audio/video” you can just apply the_content filter on your Vimeo iframes in your template code in PHP:

echo apply_filters( 'the_content', $your_vimeo_iframe_code_here );

Thanks,
Martin

Hello Ulf,

Please start by just using wp-admin -> FV Player -> Settings -> Integrations/Compatibility -> “Handle WordPress audio/video” and “Parse Vimeo and YouTube links”.

Will that cause FV Player to load for your post?

Thanks,
Martin

Hello Walter,

It would be best if you could upgrade the plugins on Monday morning and let us know right away if you run into the issue. We could troubleshoot the issue quickly.

If you would prefer for us to log in and do the upgrade ourselves and deal with any possible issues we would be happy to help, just purchase our Pro support: https://foliovision.com/pro-support We would need to WordPress and Bunny.net login.

Thanks,
Martin

Hello Daniel,

Your first screenshot shows that you are already using “Handle WordPress audio/video”.

Here’s the core WordPress function for the excerpt which also strips the shortcodes: https://github.com/WordPress/WordPress/blob/e05dc67dc65463919e869563f373ed899c455ed5/wp-includes/formatting.php#L3974

So normally the FV Player markup will not appear in the excerpts.

Please ask the WPBACKERY Masonry Grid plugin authors how they create the excerpts for that grid display: https://www.bijoux-lavault.com/blog2/

Is it using the_excerpt() or anything else? Do they parse the shortcodes?

Are you sure that layout is not build with Visual Composer?

Thanks,
Martin

Hello Aaron,

Thank you for posting about the issue with QuickTime player trim feature. It proves that when dealing with issues like this you have to check each encoding step.

Thanks,
Martin

Hello Daniel,

Are you trying to show the video players right in the grid? Does the grid come with any filtering?

In that case the issue might be that the grid content is loaded via Ajax and it will require some special handling.

Or perhaps you are just talking about a more simple grid layout of your articles which show the article featured image, title and an excerpt. And it seems you get the FV Player markup in the excerpts.

Please let us know which one if the case.

Thanks,
Martin

Hello Renato,

Coconut is used for the video encoding. DigitalOcean Spaces is used for storage and it has a CDN service for video delivery too.

Thanks,
Martin

Hello Rei,

Yes, there were changes on Vimeo end. We are working on a fix and the new version will be out today.

Thanks,
Martin

Hello Renato,

I found it would occur for Vimeo videos only. Somehow the buffer status would remain stuck in the loading phase – the player uses some special code to be able to load the Vimeo video, switching to the MPEG-DASH engine.

However this was not changed for a long time. I’m not 100% sure if downgrading to 7.5.27 could really fix the issue for you.

Please reinstall FV Player from this link https://foliovision.com/downloads/fv-wordpress-flowplayer.zip and upgrade FV Player Pro and it will always work.

Thanks,
Martin

Hello Paolo,

I’m noticing that the player is covered with almost invisible DIV element. It says:

Slot machine che pagano di più
…
Predire roulette
…
Gratis giochi slot machine
…

That element prevent the player mouse hover from working. That’s why the control bar does not appear if you disable the setting to make it always visible.

I experienced no issues with video playback in Safari. I used Safari 17.0 and 17.4 on macOS 13.5.1.

Thanks,
Martin

Hello Jake,

I looked at the function in their source code. I was not able to find get_member_current_subscription_plans(), but I found arm_get_member_status().

That looks good, but it return a numerical value for the membership status. Seems like “1” would mean that the membership is active.

I also see we could use ARM_subscription_plans_Lite::arm_get_all_subscription_plans() to get a list of membership plans. How many membership plans do you use?

Thanks,
Martin

Hello Bruno,

When I play your video in Chrome(ium) I can see that it loads the video ending first and only then it starts playing the video.

So the error detected by our Video Checker is real:

moov-atom not found at the start of the file. Please move the meta data to the start of video, otherwise it might be slow to start.

I tried on iPhone with Safari browser without using FV Player and it would fail to play that video. It probably does not have such strong loading routine as Chrome and in some cases if the moov meta data is not present at the start of the file it just fails to play the video.

Thanks,
Martin

Hello Hanna,

Seems like you already figured out the issue. Please let us know if anything was unclear so that we can improve our documentation and user interface.

Please let us know if you are facing any other issue too.

Thanks,
Martin

Hello Aaron,

It’s strange that it won’t work with Speed-up.

But it’s good it’s much faster than before than with AWS, even if the stream is encrypted. The encryption adds about half second delay.

HLS plays in Safari – both desktop (macOS) and mobile (iOS).

FV Player includes the HLS.js library which allows the other browsers to play it as well. It’s any Chrome version in last 10 years, any Firefox in last 9 years. That includes all the Chromium (open-source core of Chrome) browsers like Opera or Brave. We also use it for Microsoft Edge and all the Android browsers, even though these do support HLS streams, but the support is not great in the older versiosn.

Thanks,
Martin

Hello Aaron,

Could you please reinstall FV Player from this link? https://foliovision.com/downloads/fv-wordpress-flowplayer.zip

Then the issue with duplicate issues will be fixed.

Thanks,
Martin

Hello Aaron,

Also – regarding Cloudfront video serving speed:

I tried to play your video at 360p quality. Individual video segments which are about 500 kB each load in 1.4 seconds. So the download speed is just 356 kB/s or so. If I switch to 1080p, it’s about 1.5 MB/s. If I seek into an un-buffered part of video I wait for 2-3 seconds for it to continue playing.

For Vimeo the 1.4 MB video segments load in 0.08 to 0.5 seconds. Which is of course much faster – about 3 to 17 MB/s. The seeking takes 1-2 seconds.

I wonder what speeds we will get with DigitalOcean Spaces CDN – used by FV Player Coconut. For our videos it runs at 6 to 12 MB/s.

Thanks,
Martin

Hello Aaron,

Please use the Speed-up option in Settings -> FV Player Pro -> Setup tab -> Stream Loader as the FV Player Pro Stream Loader speed might be slower if your WordPress is slowed down by running too many plugins, or if there’s some plugin which slows down any general WordPress response.

That might save even 2-3 seconds in your video load times.

Thanks,
Martin

Hello ecthompson,

It seems to me your web host might not be permitting the video playback as this setup is very simpler.

Please use our video checker to report the exact video that won’t play: https://foliovision.com/player/troubleshooting/how-to-use-video-checker

Thanks,
Martin