Hello Zach,

Does the error occur while updating FV Player or FV Player Pro?

Do you just get a white screen while trying to perform the update in wp-admin?

Please try to deactivate FV Player Pro before updating FV Player.

Please let us know if you got the WordPress “Your Site is Experiencing a Technical Issue” email too. It will contain valuable information about why the error occurred.

Thanks,
Martin

Hello Ulf,

Please get a new FV Player Pay Per View for WooCommerce ZIP file from https://foliovision.com/my-licenses

Then reinstall the plugin from that ZIP file and make sure you enable wp-admin -> Settings -> FV Player PPV -> Debug.

Finally when you come to a video as the user you should see how the plugin sees the user purchase and what time is left to watch the video. You can check this on the browser JavaScript console and here’s an example of what it might look like:

FV Player Pay Per View Debug
User purchases from user_id #32 
[{…}]
WooCommerce ID to look for
147811
Purchase product ID
147811
Purchase product get_date_completed
{date: '2024-04-03 12:49:53.000000', timezone_type: 1, timezone: '+00:00'}
Purchase date
1712148593
Rental duration
48
Seconds left
162855
Access permitted
{364ad55aee135ab21fc4beec3f72da0e: {…}, 491ad806bd41bd394de0105fb1ae58de: {…}}
Time Left
45 hours

If the time does not seem to ever count down for you we should see that the “Time Left” will not match the Purchase date (which is unix timestamp) or the Purchase product ID will be wrong.

Thanks,
Martin

Hello Ulf,

This must work out of the box and there’s no way you should have to create some custom scheduled jobs to expire the Pay Per View video.

I was not able to reproduce the issue though.

Does it happen for a real user or is it some test purchase where you are trying to adjust the purchase date to double-check that it will indeed expire and the buyer will no longer be able to watch the video?

Thanks,
Martin

Hello Ulf,

Please let us know what was the issue. I wonder if anything was not clear in FV Player or if it was perhaps an issue with a cache plugin.

Thanks,
Martin

Hello Iris,

If you serve your videos from an S3 bucket then the video loading speed will depend a lot on your distance to the S3 bucket and the routing conditions. The CDN available for AWS is CloudFront. It should ensure fast video serving no matter where you are located. But in our experience it’s not as fast as the CDN used by Vimeo or even Bunny CDN.

One advantage of Bunny CDN is that it can pull videos from your S3 bucket, although it will likely not be as reliable as CloudFlare. In our setup we used to store videos on DigitalOcean Spaces and serve then with Bunny CDN until we found that every once in a while a video seeking is slow as the Bunny CDN takes 10x more time for the seek operation. So we started to just use DigitalOcean Spaces CDN and even though it’s not as fast, it’s more reliable. So mixing the service providers for video storage and delivery might not always be a good idea.

If you do your own video encoding then it’s also worth looking at your encoding preset. It’s important to find a good balance of the video quality and loading speed. Please report your video with https://foliovision.com/player/troubleshooting/how-to-use-video-checker to let us have a look.

Thanks,
Martin

Hello Antonio,

The video could be preloaded.

But if you are using the signed URLs and you play these videos to not-logged in users with page cache it could cause some server load issues.

In FV Player 8 we are introducing the video preload, but it gets complicated if the video download protection is important.

Thanks,
Martin

Hello James,

It actually only checks the videos for which it failed to get the duration.

But at least we have a better database structure in FV Player 8.

We will discuss the possibility of checking all the videos in database periodically.

Thanks,
Martin

Hello Ulf,

I tried to reproduce this issue, but I was not able to – the splash text would show for me as a user who did not purchase the video yet.

Thanks,
Martin

Hello Ulf,

No need to adjust anything on your end. On Vimeo you can already disable certain subtitles which is exactly what you did.

Please deactivate and delete the FV Player Pro plugin you are using, then hit “Install Pro extension” at the top of the wp-admin -> FV Player -> Settings screen.

That will give you the FV Player Pro plugin with the fix which checks if each subtitles are activated or not.

Thanks,
Martin

Hello Ulf,

Thank you, I see these subtitle tracks are set to not be active. So we can simply consider that flag when loading these videos in FV Player Pro.

It will be an easy fix.

Thanks,
Martin

Hello Sadi,

Do you mean that it does not show in your GA4? Have your tried to open the Real-Time stats and then to play a video?

Are you able to check the Network tab of the browser developer tools? You should be able to enter “collect” into the filter field and see the tracking requests being sent to Google.

I’m attaching a screenshot of what it looks like.

Thanks,
Martin

Hello Ulf,

Please send over the link to the video and preferably also your Vimeo API token. We will not publish it, but it will allow us to check why it gets so many automated subtitles for your video.

Thanks,
Martin

Hello Ulf,

What’s actually stored in your posts? Is it the Vimeo iframe embed code?

If so, then as long as you enable “Handle WordPress audio/video” you can just apply the_content filter on your Vimeo iframes in your template code in PHP:

echo apply_filters( 'the_content', $your_vimeo_iframe_code_here );

Thanks,
Martin

Hello Ulf,

Please start by just using wp-admin -> FV Player -> Settings -> Integrations/Compatibility -> “Handle WordPress audio/video” and “Parse Vimeo and YouTube links”.

Will that cause FV Player to load for your post?

Thanks,
Martin

Hello Walter,

It would be best if you could upgrade the plugins on Monday morning and let us know right away if you run into the issue. We could troubleshoot the issue quickly.

If you would prefer for us to log in and do the upgrade ourselves and deal with any possible issues we would be happy to help, just purchase our Pro support: https://foliovision.com/pro-support We would need to WordPress and Bunny.net login.

Thanks,
Martin

Hello Daniel,

Your first screenshot shows that you are already using “Handle WordPress audio/video”.

Here’s the core WordPress function for the excerpt which also strips the shortcodes: https://github.com/WordPress/WordPress/blob/e05dc67dc65463919e869563f373ed899c455ed5/wp-includes/formatting.php#L3974

So normally the FV Player markup will not appear in the excerpts.

Please ask the WPBACKERY Masonry Grid plugin authors how they create the excerpts for that grid display: https://www.bijoux-lavault.com/blog2/

Is it using the_excerpt() or anything else? Do they parse the shortcodes?

Are you sure that layout is not build with Visual Composer?

Thanks,
Martin

Hello Aaron,

Thank you for posting about the issue with QuickTime player trim feature. It proves that when dealing with issues like this you have to check each encoding step.

Thanks,
Martin

Hello Daniel,

Are you trying to show the video players right in the grid? Does the grid come with any filtering?

In that case the issue might be that the grid content is loaded via Ajax and it will require some special handling.

Or perhaps you are just talking about a more simple grid layout of your articles which show the article featured image, title and an excerpt. And it seems you get the FV Player markup in the excerpts.

Please let us know which one if the case.

Thanks,
Martin

Hello Renato,

Coconut is used for the video encoding. DigitalOcean Spaces is used for storage and it has a CDN service for video delivery too.

Thanks,
Martin

Hello Rei,

Yes, there were changes on Vimeo end. We are working on a fix and the new version will be out today.

Thanks,
Martin

Hello Renato,

I found it would occur for Vimeo videos only. Somehow the buffer status would remain stuck in the loading phase – the player uses some special code to be able to load the Vimeo video, switching to the MPEG-DASH engine.

However this was not changed for a long time. I’m not 100% sure if downgrading to 7.5.27 could really fix the issue for you.

Please reinstall FV Player from this link https://foliovision.com/downloads/fv-wordpress-flowplayer.zip and upgrade FV Player Pro and it will always work.

Thanks,
Martin

Hello Paolo,

I’m noticing that the player is covered with almost invisible DIV element. It says:

Slot machine che pagano di più
…
Predire roulette
…
Gratis giochi slot machine
…

That element prevent the player mouse hover from working. That’s why the control bar does not appear if you disable the setting to make it always visible.

I experienced no issues with video playback in Safari. I used Safari 17.0 and 17.4 on macOS 13.5.1.

Thanks,
Martin

Hello Jake,

I looked at the function in their source code. I was not able to find get_member_current_subscription_plans(), but I found arm_get_member_status().

That looks good, but it return a numerical value for the membership status. Seems like “1” would mean that the membership is active.

I also see we could use ARM_subscription_plans_Lite::arm_get_all_subscription_plans() to get a list of membership plans. How many membership plans do you use?

Thanks,
Martin

Hello Bruno,

When I play your video in Chrome(ium) I can see that it loads the video ending first and only then it starts playing the video.

So the error detected by our Video Checker is real:

moov-atom not found at the start of the file. Please move the meta data to the start of video, otherwise it might be slow to start.

I tried on iPhone with Safari browser without using FV Player and it would fail to play that video. It probably does not have such strong loading routine as Chrome and in some cases if the moov meta data is not present at the start of the file it just fails to play the video.

Thanks,
Martin

Hello Hanna,

Seems like you already figured out the issue. Please let us know if anything was unclear so that we can improve our documentation and user interface.

Please let us know if you are facing any other issue too.

Thanks,
Martin

Hello Aaron,

It’s strange that it won’t work with Speed-up.

But it’s good it’s much faster than before than with AWS, even if the stream is encrypted. The encryption adds about half second delay.

HLS plays in Safari – both desktop (macOS) and mobile (iOS).

FV Player includes the HLS.js library which allows the other browsers to play it as well. It’s any Chrome version in last 10 years, any Firefox in last 9 years. That includes all the Chromium (open-source core of Chrome) browsers like Opera or Brave. We also use it for Microsoft Edge and all the Android browsers, even though these do support HLS streams, but the support is not great in the older versiosn.

Thanks,
Martin

Hello Aaron,

Could you please reinstall FV Player from this link? https://foliovision.com/downloads/fv-wordpress-flowplayer.zip

Then the issue with duplicate issues will be fixed.

Thanks,
Martin

Hello Aaron,

Also – regarding Cloudfront video serving speed:

I tried to play your video at 360p quality. Individual video segments which are about 500 kB each load in 1.4 seconds. So the download speed is just 356 kB/s or so. If I switch to 1080p, it’s about 1.5 MB/s. If I seek into an un-buffered part of video I wait for 2-3 seconds for it to continue playing.

For Vimeo the 1.4 MB video segments load in 0.08 to 0.5 seconds. Which is of course much faster – about 3 to 17 MB/s. The seeking takes 1-2 seconds.

I wonder what speeds we will get with DigitalOcean Spaces CDN – used by FV Player Coconut. For our videos it runs at 6 to 12 MB/s.

Thanks,
Martin

Hello Aaron,

Please use the Speed-up option in Settings -> FV Player Pro -> Setup tab -> Stream Loader as the FV Player Pro Stream Loader speed might be slower if your WordPress is slowed down by running too many plugins, or if there’s some plugin which slows down any general WordPress response.

That might save even 2-3 seconds in your video load times.

Thanks,
Martin

Hello ecthompson,

It seems to me your web host might not be permitting the video playback as this setup is very simpler.

Please use our video checker to report the exact video that won’t play: https://foliovision.com/player/troubleshooting/how-to-use-video-checker

Thanks,
Martin

Hello Jake,

We could work with that, however could you please tell the ARMember support that you only need to integrate their plugin with FV Player running on the same website?

What they sent is documentation for an API for external use. It would mean that FV Player would run these HTTP calls only to reach the the same website as it runs on. That creates a lot of unnecessary delay when displaying the pages. Your membership content page load times would easy increase by 0.5 or even 1.5 seconds.

FV Player should be able to use their PHP functions or classes to check the membership status which would be a lot faster and simpler – no additional API keys would be involved.

Thanks,
Martin

Hello John,

Thank you for the follow up.

It seems to me you don’t have to put the video subtitles up on AWS unless it really suits your workflow.

You have to provide these URLs for each video separately, entering just a folder name won’t work.

Are you trying to make it easier to pick these videos along with their subtitles when using the FV Player Media Browser as seen here? https://foliovision.com/player/getting-started/media-video-library-browser

Thanks,
Martin

Hello Tonia,

Thank your for sending over the file via email.

I had a look and I can see that the upload to DigitalOcean Spaces only runs once, but then the completeMultipartUpload routine runs three times.

I think we run that routine multiple times as we found that if we only run it once the file parts may not yet be fully uploaded – although the S3 endpoint reports that they are. Maybe we just need to wait before we try to complete the upload.

Thanks,
Martin

Hello Tonia,

It’s a strange issues and possibly a conflict with other plugin.

Please check your source videos Space on DigitalOcean. Will there be 3 copies of your original video? It should be your video in MP4 or MOV format.

Knowing the answer to that question will help a lot. The issue might be with the upload or just with the processing.

Thanks,
Martin

Hello Phusit,

Please deactivate FV Player Pro and delete it (no videos not settings will be lost), then go to wp-admin -> FV Player -> Settings and hit the button at the top to install Pro extension again.

That will download the most recent version and you will be able to switch back to Release version as I merged these improvements into it and it will be part of all the future releases. So no need to keep using Beta.

Thanks,
Martin

Hello Andreas,

Please let us know who’s your live streaming provider. A HLS stream is supported natively by Safari on iPhone so it really should play.

Please try to open its URL in the Safari browser directly – that means without use of FV Player. It should play that way.

Browsers other than Safari require HLS.js JavaScript library which FV Player includes when needed. But that part seems to be working for you.

Thanks,
Martin

Hello Paula,

If it works for you on https://fructiferos.com/player/fvp-2/ and you need to use the embed code for LMS, then it seems to me you have found the solution.

I should add that I would recommend to post the FV Player videos in the LMS directly. What’s the reason to use the embed code for your LMS? Does it run outside of WordPress?

Thanks,
Martin

Hello Paula,

Your link shows that there is one more thing which will prevents the iframe embed code from working. The X-Frame-Options HTTP header is set to deny. This might be set by some security plugin or by your web host and will have to be disabled for FV Player embed codes to work.

If you are using a WordPress plugin then perhaps FV Player could work with it and automatically disable these headers when using FV Player’s iframe embed codes, so please let us know.

Please also post your FV Player to a page like https://micde.org/fv-player-test/ directly and not using iframe HTML. We need to see if a link like https://micde.org/fv-player-test/fvp-15 will work. Based on that we can figure out if the issue is with your theme or the LMS.

Thanks,
Martin

Hello Phusit,

Please switch your FV Player Pro to Beta, here’s how: https://foliovision.com/player/troubleshooting/switching-fv-player-pro-to-beta

That should fix the issue, please let us know.

Thanks,
Martin

Hello Phusit,

It seems the Cloudflare URL signature is not getting appended.

We will add some debug log on Monday and let you know.

Thanks,
Martin

Hello Jovan,

Thank you for posting the details.

If you are not using anything to defer the CSS then the player loading should case no layout shifting or flash of un-styled content. It’s strange that you had to let your cache plugin to process the CSS so much (concatenate and minify) to get decent scores.

But the score depends on other page elements too. We found that foliovision.com scores do not improve if the optimize the CSS or JS in anyway, but for other websites where our clients serve ads it does improve the scores a lot.

Thanks,
Martin

Hello Jovan,

Is the CSS set to load asynchronously? That could explain why the player HTML shows without proper formatting for a fraction of a second.

In that case FV Player 8 could always put in the minimal inline CSS to avoid it.

You can replace the SVG play icon using a CSS background using this code: https://foliovision.com/player/faq-intro/css-tips-and-fixes#play-icon

In FV Player 8 it will be in the plugin settings.

Thanks,
Martin

Hello Kevin,

I’m not sure why would WP Rocket cause that. I checked our Video Checker logs and I see that your video is over 500 MB in size. It check first couple of megabytes only (using HTTP range request), but somehow that rule seems to fail in some cases.

I see you use Cloudflare which can cause a lot of trouble. Perhaps it does not always accept the HTTP range request form Video Checker.

If you use WP Rocket to speed up your website you should not be using Cloudflare for that same purpose. Besides that Cloudflare does not like it if you serve videos through their CDN without use of Cloudflare Stream: https://developers.cloudflare.com/support/more-dashboard-apps/cloudflare-stream/delivering-videos-with-cloudflare/#im-a-website-operator-and-my-content-was-redirected-for-terms-of-service-violations

Thanks,
Martin

Hello Bobby,

Please reinstall the plugin from https://github.com/foliovision/foliopress-wysiwyg/archive/refs/heads/master.zip and then these warnings should be gone.

I see that for the plugin to work with WordPress 6.4 you also have to use some other plugin to disable the Gutenberg block editor.

Thanks,
Martin

Hello Jovan,

Please check the HTML code of the page with FV Player on it. Is the player CSS file (typically fv-player-custom/style-1.css) only loading in footer?

It could happen if the player is not part of the post content – then FV Player does not realize the CSS should load in head and will only load it from footer.

In upcoming FV Player 8 we add some styles right on the player DIV element to avoid FOUC (Flash Of Unstyled Content).

Thanks,
Martin

Hello Kevin,

If you are uploading the videos to your WordPress Media Library then the WP Rocket modifications to the .htaccess file may affect their serving.

Or perhaps you are using a CDN which is then used for these videos when WP Rocket is on and it does not support the video seeking. You can verify this by checking the video HTTP response headers, it should have this in it to allow seeking:

accept-ranges: bytes

We used WP Rocket for a long time and still use it on most websites and we did not run into such issue though.

If this does not help then please post a link to a test page where we can see the issue.

Thanks,
Martin

Hello Jovan,

Thank you for posting your findings. It’s great if you were able to improve your scores this way. Please let us know what was the improvement like and we can figure out what code to add to your theme so that you do not have to put it back in after each FV Player update.

I was hoping that we could add this as a general improvement that would help all websites.

However first big problem is that we have no way of knowing if the player will show up above the fold or not. So FV Player might end up adding fetchpriority=”high” on a image which does not need it.

Also, in my testing adding that attribute did not improve the scores and it did not change the order of the image loading. It would only load after all the CSS files declared in HTML head finished loading.

Only thing which helped was adding this HTML tag at the very start of HTML head:

<link rel="preload" fetchpriority="high" as="image" href="{ actual image URL here}" type="image/jpg" />

It seems FV Player would benefit more if it would serve responsive image sizes. We do store the image ID when it’s picked from the media library so it should be easy.

Thanks,
Martin

Hello Jovan,

TTFB in your screenshot shows as 630 ms. One problem is that the overall network overhead is counted in this number so if your website is hosted in Europe and Google PageSpeed test server is in North America you are already getting worse scores. But that’s off topic.

On https://foliovision.com/ the PageSpeed reports 0 ms “Load Delay” for the video splash image. On https://foliovision.com/2022/10/sabre-dance it’s 90 ms.

I wonder why it’s 930 ms in your case. Is the image getting lazy loaded? Are you using any plugin to force lazy load? If you are not sure where to start look at your page HTML code in browser and check the splash image, it should look like this:

<img class="fp-splash" alt="video" src="...." />

If it has <img loading="lazy" then FV Player thinks it’s not the first image on the page. Or there might be some JavaScript lazy loading code.

Thanks,
Martin

Hello Bobby,

Please let us know what WordPress version you are using. It seems you may be on WordPress 6 which we did not test with Foliopress WYSIWYG to it’s exciting to hear that it still works. We prefer to write in Markdown these days.

Thanks,
Martin

Hello Jovan,

Please just add !important to it as seen the updated CSS tweak: https://foliovision.com/player/faq-intro/css-tips-and-fixes#hiding-play-pause-load

It’s there to ensure the loading indicator is not visible even if using “Optimize JavaScript loading”.

Thanks,
Martin