Martin's Replies

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1 year ago in reply to: Video issues

Martin

Hello,

Please use FV Player’s Video Checker so that we can see the actual issue: https://foliovision.com/player/troubleshooting/how-to-use-video-checker

The videos seem to play fine.

Thanks,
Martin

1 year ago in reply to: Export encrypted videos

Martin

Hello Bruno,

Based on what I see you are not using the proper settings in https://dash.bunny.net -> Delivery -> CDN -> pick you zone -> Security -> S3 Authentication.

The key and secret which you enter there must be the same one as on https://cloud.digitalocean.com/account/api/spaces

The AWS Region Name must be something like ams3.digitaloceanspaces.com, depending on which region your Space is located in. You can see that on https://cloud.digitalocean.com/spaces by looking at the URLs.

Thanks,
Martin

1 year ago in reply to: On demand streaming after direct

Martin

Hello Paolo,

So it seems that you need a video live streaming platform which will also record the videos and when the live streaming ends it would then play the recorded video. Viloud works that way and FV Player integration is available. Although the switch from live stream to recorded stream does not happen automatically, we would have to work on that.

Regarding Pay Per View and live streaming – it seems to me you would need a way of scheduling when the live streaming will take place and to be able to sell Pay Per View for the exact date and time. That way you could effectively sell tickets ahead of time.

Thanks,
Martin

1 year ago in reply to: Export encrypted videos

Martin

Hello Bruno,

Please post a link to a test page where we can see the issue. We do not have to publish it.

Based on that we will see what could be wrong and how we could improve the process.

Thanks,
Martin

1 year ago in reply to: First Contentful Paint

Martin

Hello Biellh,

When I test foliovision.com I don’t get the CLS (layout shift) issue.

Are you using some page builder? I’m asking because if you insert FV Player in a weird way it might fail to load the CSS in header which could then result in some layout shift during load.

Do you run into that same issue when you put up FV Player into a standard post or page?

Thanks,
Martin

1 year ago in reply to: On demand streaming after direct

Martin

Hello Paolo,

Yes, FV Player Pay Per View integrates with Restrict Content Pro: https://foliovision.com/player/membership-ppv-elearning/ppv/sell-video-subscriptions-wordpress

That way users can buy individual videos, or just become members and get access to all videos (the ones for which the membership access is allowed).

Thanks,
Martin

1 year ago in reply to: On demand streaming after direct

Martin

Hello Paolo,

The Pay Per View works for 48 hours by default. Are you looking to put your live stream behind the Pay Per View or is it a VOD video?

Thanks,
Martin

1 year ago in reply to: Video progression is not saved when using LearnDash & Vimeo

Martin

Hello Dana,

Please let us know if you are using both “Video Progression” and “Use FV Player” as seen in the first step of our Learndash guide.

FV Player does include code that makes Learndash aware of the video using their LearnDash_watchPlayers function. So this should work.

Thanks,
Martin

1 year ago in reply to: FVplayer not showed Exoclick In-Stream Video (VAST)

Martin

Hello Quoc,

FV Player VAST will work and will show the ads, but it’s worth checking if you are getting enough video plays.

Please double-check with your ad network if you website qualifies for the use of video advertising. Some websites do not get enough video plays and then the video ad revenue is also low.

Thanks,
Martin

1 year ago in reply to: FVplayer not showed Exoclick In-Stream Video (VAST)

Martin

Hello Quoc,

There is no FV Player VAST license for that domain. You can buy it here: https://foliovision.com/player/vast

Thanks,
Martin

1 year ago in reply to: Export encrypted videos

Martin

Hello Bruno,

Please make sure you move the wp-admin -> FV Player -> Settings -> Hosting -> BunnyCDN domain and key to the new website too.

Next please switch to the Beta release using the steps from here if you are not already using it: https://foliovision.com/player/basic-setup/switching-fv-player-pro-to-beta 

Then go to wp-admin -> FV Player -> Settings -> Tools -> Encrypted Playback for 3rd Party Domains. There you need to enter your old website domain.

Otherwise the HLS streams will request the decryption keys from the old website which will not give it to the player.

Thanks,
Martin

1 year ago in reply to: Retrieve FV Player license

Martin

Hello Bruno,

The license depends on the domain of your website. If you are migrating to another domain and your original website will only redirect to the new website, we can change the domain for you.

Thanks,
Martin

1 year ago in reply to: FVplayer not showed Exoclick In-Stream Video (VAST)

Martin

Hello Quoc,

We need to see the page where FV Player VAST does not work for you.

Thanks,
Martin

1 year ago in reply to: FVplayer not showed Exoclick In-Stream Video (VAST)

Martin

Hello Quoc,

Please send over a link to the test page where we can see the issue.

Thanks,
Martin

1 year ago in reply to: PLAYLIST WITH TABS

Martin

Hello Quoc,

I found my link would not scroll down to the right section of that documentation page.

Please try now: https://foliovision.com/player/faq-intro/css-tips-and-fixes#playlist-tabs-bellow

It will scroll down to the exact “Move Tabbed Playlist Tabs to the Bottom” part of the page with a screenshot illustrating the change.

Thanks,
Martin

1 year ago in reply to: PLAYLIST WITH TABS

Martin

Hello Quoc,

Please check the CSS tweak here: https://foliovision.com/player/faq-intro/css-tips-and-fixes#playlist-tabs-bellow

Thanks,
Martin

1 year ago in reply to: Cloudfront returning ERROR The request could not be satisfied.

Martin

Hello Robert,

It seems like an issue with the CloudFront configuration. Are you using any custom domain with it? That means not the default ....cloudfront.net domain, but something like videos.your-website.com.

Please use our Video Checker to report the video too: https://foliovision.com/player/troubleshooting/how-to-use-video-checker

Thanks,
Martin
1 year ago in reply to: FV Player should only show player if cookie consent is given (Borlabs Cookie)
Martin

Hello Christian,

It seems to me if you put this to that global field FV Player should start to work:
```
if ( window.fv_player_load ) {
  fv_player_load();
}
```
Thanks,
Martin
1 year ago in reply to: Remember video position user or non user

Martin

Hello Extramillions,

Are you running into that issue when logged in? If the user is logged in we use the browser beacon to make sure it stored the position on the server properly even if the page is being reloaded or closed.

I tried with the Opera browser on mac OS as I’m not normally using it, so I could close that entire browser and see if my position is stored. It worked both for logged in user and non-logged in user.

Please let us know what browser on what device you are using and if you are logged in or not.

Do you run into that problem with https://foliovision.com/player/demos/video-position-saving too?

Thanks,
Martin

1 year ago in reply to: Remember video position user or non user

Martin

Hello Extramillions,

I tested the Picture in Picture mode when using FV Player settings for “Use native fullscreen on mobile” and “Force fullscreen on mobile” and it worked without issues. I could watch the video while working with other apps and it would remember my playback position.

I was using Safari on iPhone with iOS 15.7. Does it work for you on Safari? If you are on Android, does it work for you in Chrome?

Please let us know if you tried some these combinations.

Is your ultimate goal to have the Picture in Picture (PiP) button in FV Player? I’m not sure how to present it as having both fullscreen and PiP at the same time might be confusing. Do you know any website where you liked how the PiP works?

Thanks,
Martin

1 year ago in reply to: FV Player should only show player if cookie consent is given (Borlabs Cookie)

Martin

Hello Christian,

I see it changes the player HTML to base64 encoded string in a script tag. So that Borlabs Cookie plugin would have to provide some JavaScript event when user clicks the button. That way we could run the FV Player initialization on that even and avoid that error message.

Please check with Borlabs Cookie developers to see if they provide such JavaScript event as without it building any kind of integration would be harder.

Thanks,
Martin

1 year ago in reply to: Vimeo Live – PPV

Martin

Hello James,

FV Player Pay Per View lets you sell videos, but it’s currently not suited for live streams.

It seems to me we would have to let you specify the exact date and time when the stream will be live and then users could buy tickets to that live video – meaning the ticket would only work at that time. Currently the Pay Per View works 2 days from the purchase date – so that would have to respect when the live stream actually started.

Thanks,
Martin
1 year ago in reply to: Export videos
Martin

Hello Bruno,

That second screenshot shows the following issues:
- wp_fv_player_players table only has 7744 rows, while it should have over 12000 if that’s the number of players you have
- wp_fv_player_videos table is just empty
- wp_fv_player_videometa table is also empty
That’s a bad sign. Did phpMyAdmin give you a broken export file? Or did it report any issues on import?

Please check step 11 in https://foliovision.com/2023/09/migrate-fv-player-database to see how it should look like if there are no errors.

Thanks,
Martin
1 year ago in reply to: FV Player should only show player if cookie consent is given (Borlabs Cookie)

Martin

Hello Christian,

We did not look into this yet, but I wanted to confirm that what you propose actually works.

I see how you wrap the [fvplayer] shortcode with [borlabs-cookie id=”fvplayer” type=”content-blocker”]…[/borlabs-cookie].

Does it mean that FV Player is not even part of the page HTML code and it only becomes available if the user confirms the cookies? Does the page reload when confirming the cookies?

Or is the content simply hidden with CSS?

Thanks,
Martin

1 year ago in reply to: Export videos

Martin

Hello Bruno,

Please check the guide here: How to Migrate FV Player Database.

Thanks,
Martin

1 year ago in reply to: round the corners of the Off-Line message

Martin

Hello Massimo,

Are you using the Rounded borders CSS tweak? https://foliovision.com/player/faq-intro/css-tips-and-fixes#rounded-borders

We added a bit of code to it to make sure the error message has these rounded borders as well. I just added the .flowplayer .fp-message part.

Regarding the live stream count-down – it seems to me it would be best if you could set the date when the next live stream is going to be live. Perhaps we could add that a FV Player live streaming plugin.

Thanks,
Martin
1 year ago in reply to: round the corners of the Off-Line message
Martin

Hello Massimo,

Please send us a screenshot of what you are getting. The live stream count-down only appears without a solid background, so I don’t see where the rounded corners could be used.

Also, the splash image keeps appearing behind it. Perhaps you mean that the whole count-down could be a single line without the strike-through play button.

I’m attaching how it looks like on our website:

Please let us know.

Currently you can only change that message using language hooks. You can use PHP code too, as illustrated here: https://foliovision.com/player/developers/api-programming#customizing-translations

The text to target is:
```
<h2>We are sorry, currently no live stream available.</h2>
<p>Retrying in <span>%d</span> ...</p>
```
Thanks,
Martin
1 year ago in reply to: play video on background on mobile

Martin

Hello Meir,

I don’t mean the FV Player Sticky Video feature, I mean the Picture in Picture video playback mode – which FV Player does not currently support.

But I found I’m on wrong track with that Picture in Picture mode.

I’m finding that if I play a video in FV Player and switch to another app, it stops playing. But then I can swipe down on the screen to opens the Control Center (that’s the name of it on iPhone, it’s called Quick Settings on Android).

In these controls you will see the video playback controls – if a video was playing previously. And it lets you continue the playback right there – just tap to play and you will hear the video sound immediately. And you can then switch to some other app and keep listening to the video.

This works on iOS 15.7, iOS 16.6 (Safari) and Android 13 (Chrome).

You can also turn off the phone screen and it keeps playing.

You can use it with YouTube too, but it seems a bit unreliable. Sometimes the video would not appear in these controls at all and I had to go back to the browser, resume the video, go to home screen and try to resume it in the swipe-down controls again. That was on iOS. On Android the YouTube video would not continue playing ever, not even if using YouTube.com.

Thanks,
Martin

1 year ago in reply to: Export videos

Martin

Hello Bruno,

In that case you can just move all the database tables mentioned here: https://foliovision.com/player/developers/player-database#structure

You probably want to keep the FV Player settings, so copy the fvwpflowplayer from wp_options too.

Please let us know if you have no experience with the database management tools, such as phpMyAdmin. Do you at least have phpMyAdmin available in your web hosting control panel?

Thanks,
Martin

1 year ago in reply to: play video on background on mobile

Martin

Hello Meir,

We are doing some research, it seems if the picture in picture mode is activated, it can then keep playing.

Thanks,
Martin

1 year ago in reply to: The button to renew The FV Player Vimeo Security does not appear.

Martin

Hello Lana,

We were meaning to post this to the FV Player Vimeo Security users for couple of months now:

Videos uploaded to Vimeo after July 2022 use new streaming formats which do not allow us to protect Vimeo videos from all downloaders. When FV Player Vimeo Security is fully configured, including alternative allowed domain, five out of six download methods tested today (3 May 2023) still failed. But with some tools you could download the MP4 files.

Even after a successful download, video and audio must be put back together as one MP$ would be video and the other audio. As Vimeo Protection is no longer bulletproof, we have removed Vimeo Advanced Security from sale.

To protect your videos from download, please use FV Player Coconut which let you encrypt your videos.

Thanks,
Martin
1 year ago in reply to: Force audio player
Martin

Hello Meir,

Please try to append #.mp3 at the end of the URL, like this:
```
https://vz-aeb84cfc-fe8.b-cdn.net/d2cf4145-76d9-4e85-b03d-4b40e542394c/original#.mp3
```
It’s not ideal, seems like it would be best if we would detect the file type. It could work that way when storing in FV Player database.

Thanks,
Martin
1 year ago in reply to: Export videos

Martin

Hello Bruno,

There was no change in the database structure.

Are you looking to move all of your videos to another website which has no FV Player videos on it, or would you like to import many videos into a website which does have FV Player videos in database already?

Thanks,
Martin

1 year ago in reply to: Amazon S3 browser integration not working

Martin

Hello Michael,

Sorry about the huge delay in our response here, somehow your ticket has ended up not answered.

FV Player includes the AWS SDK for PHP to be able to list the content of Amazon S3 buckets. It’s the biggest component of FV Player.

Please try to browse your AWS S3 bucket in FV Player again and then check if anything new appeared in the PHP error log. If you are not sure about how to check the PHP error log, the server technical support should be able to give you a hand.

Or you can install this plugin which makes a list of these errors available in wp-admin: https://wordpress.org/plugins/error-log-monitor/

Then try to browse your AWS S3 bucket in FV Player once again and the error should be recorded in these logs.

Thanks,
Martin

1 year ago in reply to: Coconut – diacritics, bitrate and video codecs

Martin

Hello Łukasz,

I tried to encode a video with that same word and while Coconut managed to process the video thumbnails and upload them to the storage it would fail to upload the encoded video. I’m in touch with Coconut support regarding that.

Please let us know what’s your goal with different bitrates and codecs. It can get very technical. Perhaps your videos do not show a lot of movement and would look just at good on lower bitrate. Or maybe they feature a lot of action and it’s not enough.

Problem with VP9 is that it won’t work on Safari and on opposite H265 only really works in Safari. So we would have to create twice as many video files to cover all the browsers.

Thanks,
Martin

1 year ago in reply to: Video does start to play after clicking on the botton

Martin

Hello Walter,

Here are our notes for WP Rocket usage: https://foliovision.com/player/developers/player-minify-plugins#wprocket

It does not mention anything about WP Rocket’s “Load JavaScript deferred” as we are using that one too and we are not noticing any issues.

My recommendation would be to remove FV Player scripts from “Excluded JavaScript Files” first and see it that won’t help.

Thanks,
Martin

1 year ago in reply to: Pro Won’t Load CloudFlare Video

Martin

Hello Taco,

Please deactivate and delete the FV Player Pro plugin you are using, then hit “Install Pro extension” at the top of the wp-admin -> FV Player -> Settings screen.

 Then switch to the Beta release using the steps from here if you are not already using it: https://foliovision.com/player/basic-setup/switching-fv-player-pro-to-beta 

Then the issue should be fixed. If it won’t help, please let us know what’s set in wp-admin -> FV Player -> Hosting -> Cloudflare Stream.

Thanks,
Martin

1 year ago in reply to: Coconut – diacritics, bitrate and video codecs

Martin

Hello Łukasz,

I’m not sure what could be causing this error. My guess was it could be caused by the “śladu” word in your folder name. But I tried to use that same folder name and it worked without issues.

Are you running into that issue if you avoid using any letters with diacritic?

Are you able to browse to your file on https://cloud.digitalocean.com/ -> Spaces and then click on the three dots next to it and pick “Download”?

Thanks,
Martin

1 year ago in reply to: bunny.net

Martin

Hello Meir,

Yes, if you embed a video from Bunny Stream using FV Player you can enjoy all the other features, including the video position storing or FV Player Pro Video Ads.

Thanks,
Martin

1 year ago in reply to: Pro Won’t Load CloudFlare Video

Martin

Hello Taco,

That video does not seem to use the URL token or any other kind of protection. I can even play it on our website.

Please create a test page where we can see the issue right on your website.

Thanks,
Martin

1 year ago in reply to: Video does start to play after clicking on the botton

Martin

Hello Walter,

I see you are using Bunny CDN. It seems you CDN zone does not have “Enable Token Authentication” enabled in https://panel.bunny.net -> Pull Zones -> (pick your zone) -> Security -> Token Authentication.

But then you have it configured in wp-admin -> FV Player -> Settings -> Hosting -> Bunny CDN. In that case “Enable Token Authentication” should be also enabled on https://panel.bunny.net

Please let us know if that won’t fix the issue for you.

Thanks,
Martin

1 year ago in reply to: Playlist style “vertical” not working

Martin

Hello Chris,

Please double-check that you are not simply setting a different playlist style for that particular playlist: https://foliovision.com/player/playlists/creating-playlists#individual-playlist-styles

Thanks,
Martin

1 year ago in reply to: The active text track is not being used when pulling transcripts from Vimeo

Martin

I should add that your code worked nicely, thank you for the contribution!

We just had to make sure it’s also considered for the transcript caching.

In FV Player 8 we will load localy stored transcript (on the same server as the website) directly, no caching will be involved.

Thanks,
Martin

1 year ago in reply to: The active text track is not being used when pulling transcripts from Vimeo

Martin

Hello Dana,

Thank you for letting us know about the issue.

Please deactivate and delete the FV Player Pro plugin you are using, then hit “Install Pro extension” at the top of the wp-admin -> FV Player -> Settings screen.

 Then switch to the Beta release using the steps from here if you are not already using it: https://foliovision.com/player/basic-setup/switching-fv-player-pro-to-beta 

That will give you the FV Player Pro plugin with the fix. It might take up to 20 minutes before you see the new transcript content though.

Thanks,
Martin

1 year ago in reply to: Amazon S3: The request signature we calculated does not match the signature

Martin

Hello Stickywerks,

FV Player 7.5.39.7212 is out and it fixes the Video Checker issue.

Once you upgrade you will not be getting these false alarms.

Thanks,
Martin

1 year ago in reply to: Error message in player after FV player update

Martin

Hello Bruno,

FV Player 7.5.39.7212 is out and it fixes the Video Checker issue.

Once you upgrade you will not be getting these false alarms.

Thanks,
Martin

1 year ago in reply to: Video Issues Error

Martin

Hello Sherri,

FV Player 7.5.39.7212 is out and it fixes the Video Checker issue.

Once you upgrade you will not be getting these false alarms.

Thanks,
Martin

1 year ago in reply to: Error message on enrypted videos : hlsjs-lite video not properly encoded

Martin

Hello Bruno,

I replied on your email, please continue there.

Thanks,
Martin
1 year ago in reply to: Error message on enrypted videos : hlsjs-lite video not properly encoded
Martin

Hello Bruno,

We are happy to help you resolve the issue right on your website, we offer the paid service for hands-on support: https://foliovision.com/pro-support

If you have a backup of your website, you can run this query using a plugin like https://wordpress.org/plugins/sql-executioner/
```
DROP TABLE `wp_fv_fp_hls_access_tokens`
```
That will remove the table. I advise strongly to remove that plugin once it’s no longer needed.

We always try to make our plugin better and more resilient. I checked if WordPress has a way of fixing its tables and it does. But it only supports its own tables and cannot check a table of any plugin. And it’s not fully automated, you have to edit wp-config.php, so it’s not so easy.

But I added some code to let FV Player use that WordPress feature. I know that just repairing the table did not solve the issue for you, but it’s a good addition.

Thanks,
Martin
1 year ago in reply to: Error message on enrypted videos : hlsjs-lite video not properly encoded

Martin

Hello Bruno,

That’s weird as it keeps saying that it’s corrupted.

Please try to remove that table using your database management tool. If you have any kind of a control panel running on your web host there should be a way of listing the database tables and removing wp_fv_fp_hls_access_tokens.

If you are not sure, you can ask your web host support.

I wonder if WordPress includes any code to auto-repair its tables these days. We should follow the same procedures with FV Player.

Thanks,
Martin
1 year ago in reply to: Error message on enrypted videos : hlsjs-lite video not properly encoded
Martin

Hello Bruno,

Now the log shows the following:

Table ‘./engorged_wp/wp_fv_fp_hls_access_tokens’ is marked as crashed and should be repaired

So it seems that your server has crashed and it affected one of the FV Player tables. This could happen to any table, including the basic WordPress tables like wp_options, in that case your website would not load at all.

Please run the following SQL command on your database:
```
REPAIR TABLE wp_fv_fp_hls_access_tokens;
```
That will fix the issue. If you are not sure about how it’s done please ask your web server support or you can try to use this plugin to repair your database: https://wordpress.org/plugins/simple-database-repair/ I checked that plugin code an it seems good.

Thanks,
Martin
1 year ago in reply to: Error message on enrypted videos : hlsjs-lite video not properly encoded
Martin

Hello Bruno,

Please reinstall using the same steps again, I added some code to log why it fails to re-create that table or why the database insert fails. No need to test the Release version, these improvements are in Beta only.

If possible try to execute this SQL query on your database:
```
CREATE TABLE `wp_fv_fp_hls_access_tokens` (
  `id` int NOT NULL AUTO_INCREMENT,
  `time` timestamp NOT NULL DEFAULT CURRENT_TIMESTAMP,
  `url` varchar(1024) NOT NULL,
  `client` varchar(1024) NOT NULL,
  `cookie` varchar(1024) NOT NULL,
  PRIMARY KEY (`id`),
  KEY `url` (`url`(768)),
  KEY `client` (`client`(768))
);
```
Will that work or will you get any error?

Thanks,
Martin
1 year ago in reply to: Video Issues Error

Martin

Hello Sherri,

I replied in that original thread couple of hours ago;: https://foliovision.com/support/fv-wordpress-flowplayer/troubleshooting/amazon-s3-the-request-signature-we-calculated-does-not-match-the-signature#post-201918

I wanted to confirm if the issue is just with the Video Checker: https://foliovision.com/player/troubleshooting/how-to-use-video-checker

And if the videos actually play.

Please let us know.

Thanks,
Martin

1 year ago in reply to: Error message on enrypted videos : hlsjs-lite video not properly encoded

Martin

Hello Bruno,

I see that the encrypted HLS playback request fails to store.

I wonder if your FV Player HLS tokens table got lost.

Please reinstall using the same steps again, I added some code to re-create the table if it’s missing.

Thanks,
Martin

1 year ago in reply to: Titles not showing.

Martin

Hello Extramillions,

The wp-admin -> FV Player -> Settings -> Skin -> Playlist has a setting to pick the Playlist design, where one shows the titles at all time and the other one only on hover: https://foliovision.com/player/getting-started/customizing-fv-player-skin#playlist-skin

Please let us know if that’s it or you are still having issues.

Thanks,
Martin

1 year ago in reply to: Error message on enrypted videos : hlsjs-lite video not properly encoded

Martin

Hello Bruno,

Please deactivate and delete the FV Player Pro plugin you are using, then hit “Install Pro extension” at the top of the wp-admin -> FV Player -> Settings screen.

 Then switch to the Beta release using the steps from here if you are not already using it: https://foliovision.com/player/basic-setup/switching-fv-player-pro-to-beta 

Finally you will be able to enable wp-admin -> FV Player -> Settings -> Pro Features -> Debug -> Verbose.

Please let us know what filename it logs into (you can find out by clicking the three dots in the option description), it should be something like:

/home/website/public_html/fv-player-debug-abcdefdcf03634a4f3318e6d1d99042d.log

Then we can try to play your test video and see what shows in the log to figure out what’s failing.

Thanks,
Martin

1 year ago in reply to: Amazon S3: The request signature we calculated does not match the signature

Martin

Hello Sherri and Stickywerks,

Please let us know what is one of your video URLs that runs into the issue.

We found that the comma symbol causes problems, but it never worked, not even in 7.5.29.7210. So we fixed that and the new version for test can be found here: https://foliovision.com/downloads/fv-wordpress-flowplayer.zip

But it seems to me that you perhaps only see this issue when using the Video Checker: https://foliovision.com/player/troubleshooting/how-to-use-video-checker

So we will fix that as it’s very bad to get false alarms.

Thanks,
Martin
1 year ago in reply to: Error message on enrypted videos : hlsjs-lite video not properly encoded
Martin

As a temporary workaround you can use this PHP code to permit the encrypted HLS playback if the IP or URL does not match:
```
add_filter( 'fv_player_pro_secure_hls_key_send', '__return_true' );
```
You can put that to your theme functions.php file.

Thanks,
Martin
1 year ago in reply to: Error message on enrypted videos : hlsjs-lite video not properly encoded

Martin

Hello Bruno,

Thank you for these details, I can see that the issue is not with Bunny CDN nor DigitalOcean Spaces.

Somehow the encrypted playback is not allowed.

Did you make any changes to the files stored on DigitalOcean Spaces, including renaming any of them?

Were there any changes to the web server configuration, like adding a web application firewall like Cloudflare or a proxy?

I’m asking as the user IP address playing the video and requesting the decryption key seems to not match.

Please open YOUR-SITE.com/wp-admin/options-general.php?page=fvplayer&debug and go to the “Tools” tab where you will find “Encrypted HLS tokens”.

Then play your test video and refresh that above page and see if anything new appears in that “Encrypted HLS tokens” table. Will you see your real IP address and will the “Url” match the video which you are trying to play?

Thanks
Martin
1 year ago in reply to: Error message on enrypted videos : hlsjs-lite video not properly encoded
Martin

A test page would be helpful too.

Thanks,
Martin
- This reply was modified 1 year, 4 months ago by Martin.
1 year ago in reply to: Error message on enrypted videos : hlsjs-lite video not properly encoded

Martin

Hello Bruno,

Please let us know what do you use to host your videos.

If it’s Bunny CDN pulling videos from DigitalOcean Spaces, then does Bunny CDN in the S3 Authentication settings still use valid keys from DigitalOcean Spaces?

Are you sure there were no changes?

Is the issue only with Safari?

Are you on latest FV Player (the base free plugin) too?

Thanks,
Martin

1 year ago in reply to: Amazon S3: The request signature we calculated does not match the signature

Martin

Hello Sheri,

As I was mentioning I was not able to reproduce this issue.

Please send over the exact video URL on S3 which you are using. Then we can add similar URL on one of our buckets to our automated test suite and avoid further issues with it – there might be an issue with some special character.

You can also check if enabling S3 Ajax in wp-admin -> FV Player -> Settings -> Hosting -> Amazon S3 Protected Content will fix the issue.

Thanks,
Martin

1 year ago in reply to: Foliovision player with Cloudflare Video Stops playing

Martin

Hello Taco,

That works as well, you can browser and search videos stored on Cloudflare Stream. It’s that second screenshot on https://foliovision.com/2023/08/upload-cloudflare-wordpress

Thanks,
Martin

1 year ago in reply to: Foliovision player with Cloudflare Video Stops playing

Martin

Hello Taco,

If you are looking to move your videos out of Cloudflare and into a different provider (or self-host), we do offer such service: https://foliovision.com/store/video-library-migration

Cloudflare does support the API calls to let us download the original videos so the migration is possible.

Thanks,
Martin

1 year ago in reply to: Amazon S3: The request signature we calculated does not match the signature

Martin

Hello Stickywerks,

I was not able to reproduce this issue.

Please send over the exact video URL on S3 which you are using. Then we can add it to our automated test suite and avoid further issues with it.

If you have a staging website where we could see the issue then that would be great too.

Thanks,
Martin

1 year ago in reply to: Seeing intermittent PHP Fatal Errors

Martin

Hello Steve,

It’s not a new release version yet as we would like to see if the fix actually prevents these errors in your case. Hence no change in the version number, but I see it would be clearer.

It’s true that this does not help us figure out which video is causing issues. We could add some log of failed video checks.

Thanks,
Martin

1 year ago in reply to: Hls with bunny.net stops when screen is off

Martin

Hello Alecos,

I tested with Chrome on Android 13 and the audio would continue playing even though mobile screen turned off after a while.

If it’s a video, then it won’t go turn off the screen, so nothing stops the video.

If you lock the phone on purpose and the screen turns of, I can then continue playing the video on the lock screen. I was testing with Safari on iPhone with iOS 15.7 and with Chrome on Android 13.

I tested the HLS audio too and it would not stop. Please let us know what mobile and what browser did you use with what operating system.

Thanks,
Martin

1 year ago in reply to: Seeing intermittent PHP Fatal Errors

Martin

Hello Steve,

Thank you for the bug report. It’s the background video checking. Seems like there is some video that is not properly recognized as YouTube or Vimeo.

Could you please reinstall FV Player from this link? https://foliovision.com/downloads/fv-wordpress-flowplayer.zip

Then the issue will be fixed.

Thanks,
Martin

1 year ago in reply to: Foliovision player with Cloudflare Video Stops playing

Martin

Hello Taco,

In case you are looking for a way of making it easier to post new videos using Cloudflare Stream, our new addon plugin does let you upload videos to it right in your WordPress admin dashboard: https://foliovision.com/2023/08/upload-cloudflare-wordpress

Thanks,
Martin

1 year ago in reply to: Cloudflare Streaming signed URLS

Martin

Hello James,

In case you are still interested, we now support Cloudflare Stream URL tokens and video uploading with our new addon plugin: https://foliovision.com/2023/08/upload-cloudflare-wordpress

Thanks,
Martin
1 year ago in reply to: Adding a Call To Action at a certain time
Martin

Hello Mike,

We started to work on this some time ago, but then we felt like it should be simplified.

We like the way it works in Wistia: https://wistia.com/support/customizing/annotation-links

On that link you can see that an annotation has the following properties:
- Start
- End
- Text
- URL
- Left or Right position
- Light or Dark color
It seems that’s all you might need.

The other kind is a message that appears and it stops the video from playing. It might require an email address to be provided to allow further video playback: https://wistia.com/support/customizing/turnstile

Thanks,
Martin
1 year ago in reply to: Error message in player after FV player update

Martin

Hello Bruno,

I’m checking if there is a problem with the double encoding. In your case %20 becomes %2520.

Please let us know if you are able to play these videos.

Thanks,
Martin

1 year ago in reply to: How to Reduce the FV content in User File

Martin

Hello Andy,

We will copy these FV Player video positions from usermeta to the new table. This conversion routine took 1 hour on one of the big video websites where we were testing this new feature. It would free almost 1GB of space in the wp_usermeta table as there are tens of thousands users.

If you did some CSV export for a database tool then I guess that’s what added that meta_key_ part to these column headings. In that case the actual meta_key was likely just _fv_wp_flowplayer_saw_59 – which belongs to FV Player and will be moved in that conversion routine in FV Player 8.

Thanks,
Martin

1 year ago in reply to: Two Clicks STILL Required to Play Videos on Safari

Martin

Hello Gillian,

Any cache plugin needs to be purged when you change global plugin settings or if you update a plugin, as long as the plugin does anything int the front-end.

We are using WP Rocket and find that putting all the JavaScript into one file no longer provides any benefits. Google PageSpeed algorithm actually checks how much JavaScript runs on the website and not just how much is downloaded.

Thanks,
Martin

1 year ago in reply to: Prevent skipping forward, but allow skipping backward on video timeline

Martin

Hello Peter,

I sent it now, please have a look if you get it.

Thanks,
Martin

1 year ago in reply to: Prevent skipping forward, but allow skipping backward on video timeline

Martin

Hello Peter,

You have contacted us via email regarding this issue on July 3rd. We replied to you on you on that email on July 12, 2023 along with the FV Player 8 and FV Player Pro 8 ZIP file.

Please look into that email or let us know if you can’t find it. Perhaps the ZIP file was not allowed by your email provider.

Thanks,
Martin

1 year ago in reply to: Two Clicks STILL Required to Play Videos on Safari

Martin

Hello Andy,

I’m not having issues on https://workingsheepdog.co.uk/online-sheepdog-training-videos-preview-tb/ with latest Safari.

Please check if you run into that issue even now. Your website uses some caching using the NginX web server, so perhaps that one was not purged and you actually still got the old files when not logged in.

Thanks,
Martin
1 year ago in reply to: How to Reduce the FV content in User File
Martin

Hello Andy,

Following wp_usermeta rows belong to FV Player – the meta_key must be one of:
- fv_wp_flowplayer_playerplaylist*
- fv_wp_flowplayerposition*
- fv_wp_flowplayersaw*
- fv_wp_flowplayer_topposition*
These will be moved to a new database table in FV Player 8. That will reduce the number of database data moved around, specially if you allow your users to post comments on the articles.

Do you seem them anywhere in that exact form as you wrote?
```
meta_key__fv_wp_flowplayer_saw_59
meta_key__fv_wp_flowplayer_position_180
```
Thanks,
Martin
1 year ago in reply to: Two Clicks STILL Required to Play Videos on Safari

Martin

Hello Andy,

Could you please reinstall FV Player from this link again: https://foliovision.com/downloads/fv-wordpress-flowplayer.zip

Then it should work. For now I disabled HLS.js for Safari as it supports it natively. That will for for now before we have a better fix.

Thanks,
Martin

1 year ago in reply to: How to Reduce the FV content in User File

Martin

Hello Andy,

What you pasted does not belong to FV Player.

However you are right that the FV Player user video position is stored in wp_usermeta table and that it can grow over time.

That’s why in FV Player 8 we will convert these entries to a custom database table. We have build that conversion routine and we are testing FV Player 8 on our video websites to make sure it’s ready for public release.

Thanks,
Martin
1 year ago in reply to: Chapters, Chromecast, edit time frame boxes ( color), volume icon change
Martin

Hello Nikolas,
1. Chromecast button appears if the Chromecast is available and the video supports it. Please check if you are able to Chromecast on https://foliovision.com/
2. Do you mean the time tooltip that appears when you hover the timeline?
3. Please check our CSS tip for changing of that icon: https://foliovision.com/player/faq-intro/css-tips-and-fixes#change-button-icons
Thanks,
Martin
1 year ago in reply to: iOS-compatible CMAF stream with AV1

Martin

Hello Strad,

Are you using the URL signatures to increase protection of your HLS stream? If so then next FV Player Pro plugin will include a new feature which is described here: https://foliovision.com/2023/07/limit-video-quality

To get it right now please deactivate and delete the FV Player Pro plugin you are using, then hit “Install Pro extension” at the top of the wp-admin -> FV Player -> Settings screen.

 Then switch to the Beta release using the steps from here if you are not already using it: https://foliovision.com/player/basic-setup/switching-fv-player-pro-to-beta 

Then you should be able to avoid using that 4K stream for mobile.

Thanks,
Martin

1 year ago in reply to: Two Clicks STILL Required to Play Videos on Safari

Martin

Hello Andy,

Could you please reinstall FV Player from this link? https://foliovision.com/downloads/fv-wordpress-flowplayer.zip

It’s a new FV Player version with the latest HLS.js library included. It should fix that Safari issue.

Please be careful to purge the Siteground Optimizer cache as well. The JavaScript files have changed and you must purge that cache to ensure you get the updated scripts. Perhaps Sitegroud Optimizer does that automatically, but I thought I will mention this.

Thanks,
Martin

1 year ago in reply to: Add Video Amazon S3 folder

Martin

Hello Michael,

It seems that some other plugin loads a differnet version of AWS SDK or Guzzle HTTP library. In FV Player we only load these when needed – when using that Amazon S3 browser, I wish other plugin authors would also only load these libraries when they are using it in the code.

I will check if we need to update these libraries in our plugin.

On your end, could you please check if you are using ElementsKit Pro? Somebody reported a problem with that plugin in January, it used an older versions of these libraries: https://foliovision.com/support/fv-wordpress-flowplayer/bug-reports/guzzlehttp-conflicts-with-elementskit-pro-again#post-182156

Thanks,
Martin

1 year ago in reply to: Two Clicks STILL Required to Play Videos on Safari

Martin

Hello Andy,

Previously I said I’m not running into that issue on Safari 16.3 on macOS 11.6.1.

But now I tried the exact Safari 16.5.1 and I’m running into the same problem.

It’s not easy to troubleshoot as we are not having such issue on our test videos: https://foliovision.com/player/demos/encrypted-hls-stream

Could you please try without the Siteground website optimizer? It puts all your scripts into a single file and I wonder if that could somehow cause this on that new Safari version.

Thanks,
Martin

1 year ago in reply to: Add an indication of parental video rating (video content rating)?

Martin

Hello Samuel,

Currently you can only use the logo=”…” argument of the shortcode to put up your image with the parental video rating: https://foliovision.com/player/developers/shortcode-parameters

Thanks,
Martin

1 year ago in reply to: Multiple Audio tracks with HLS – pre define audio track via shortcode

Martin

Hello Michael,

Please let us know if you use the URL tokens when serving these HLS streams.

Thanks,
Martin

1 year ago in reply to: hlsjs-lite: unsupported video message

Martin

Hello Ravi,

I tried the first stream on HLS.js demo page and it would play: https://hlsjs.video-dev.org/demo/?src=https%3A%2F%2Fcurium2.truman.edu%2FfCkxAeD5VFkCF8e0DO1xNYbYq88Ws7%2Fhls%2Ft7EBp8Hzsx%2FCqbBFPAsU3%2Fs.m3u8

That was last week and I did not get around to posting that.

Now it works and it also works in FV Player.

Are you sure it’s not a reliability issue with your HLS streaming server?

Thanks,
Martin

1 year ago in reply to: Individual watermark for each video

Martin

Hello Łukasz,

The logo can be currently only changed using the logo=”…” shortcode argument, as documented on https://foliovision.com/player/developers/shortcode-parameters

Thanks,
Martin

1 year ago in reply to: Several audio tracks

Martin

Hello Łukasz,

While the MP4 format does support multiple audio tracks, the web browsers do not support that.

The only compatible way of serving video with multiple audio tracks are the HLS streams. The HLS streams are easy to create with FV Player Coconut, however feeding in the right MP4 with all the different audio track languages is not simple. We have documented this in our guide here: https://foliovision.com/player/audio/multiple-audio-tracks-player

Thanks,
Martin

1 year ago in reply to: Remove or replace videos from the coconut upload window

Martin

Hello Tonia,

Please let us know about the exact goal you are trying to achieve.

Are you trying to update the video content without having to update all the video links which you have shared to different websites?

Or are you trying to re-encode the video with different quality settings?

FV Player Coconut does not have a video re-encode feature, at least not yet. One of the issues is that once the video is re-encoded it had to be purged from the CDN to make sure users actually get the new files.

The individual jobs can be removed in wp-admin -> FV Player -> Coconut Jobs, but the player needs to be removed first and the video files have to be removed manually.

Thanks,
Martin

1 year ago in reply to: Notice from AWS – Subject: ACTION REQUIRED

Martin

Hello John,

In case of video files hosted on AWS S3 the client software to be updated are the web browsers used by your website visitors.

However TLS 1.2 is supported by practically the browsers.

Can I Use” is a good resource for these kinds of issues and it indicates that for example only Internet Explorer before version 11 or Android below version 4.4.4 does not support TLS 1.2: https://caniuse.com/?search=tls%201.2

You can hit “Usage relative” on that page to see how many users are still using these browsers and operating systems – it’s basically 0%.

Thanks,
Martin

1 year ago in reply to: Moved to a new domain. HLS videos still pointing to the old one.

Martin

Hello Dimitrii,

Please deactivate and delete the FV Player Pro plugin you are using, then hit “Install Pro extension” at the top of the wp-admin -> FV Player -> Settings screen.

 Then switch to the Beta release using the steps from here if you are not already using it: https://foliovision.com/player/basic-setup/switching-fv-player-pro-to-beta 

That will give you the FV Player Pro plugin with the the new “Encrypted Playback for 3rd Party Domains (Pro)” tool available in wp-admin -> FV Player -> Settings -> Tools.

Thanks,
Martin

1 year ago in reply to: Expand and show AB Loop option by default

Martin

Hello Dilan,

Please deactivate and delete the FV Player Pro plugin you are using, then hit “Install Pro extension” at the top of the wp-admin -> FV Player -> Settings screen.

That will give you the FV Player Pro plugin with the fix.

Then you can use this JavaScript code to make sure the AB loop bar is enabled anytime somebody starts playing a video: https://foliovision.com/player/developers/javascript-guide#ab-loop-example

Thanks,
Martin

1 year ago in reply to: How to hide AD for a logged in user

Martin

Hello DonCamillo,

You can get that using FV Player No Ads For Members which is a paid addon: https://foliovision.com/store/fv-player-no-ads-for-members

Thanks,
Martin

1 year ago in reply to: hlsjs-lite: unsupported video message

Martin

Hello Ravi,

FV Player uses HLS.js for HLS streams when not playing on iPhone.

Please let us know which exact HLS stream does not play for you in FV Player but plays on that HLS.js test page.

Thanks,
Martin

1 year ago in reply to: Expand and show AB Loop option by default

Martin

Hello Dilan,

We will look into that as the code which we provided does not always work.

Thanks,
Martin

2 years ago in reply to: Playlist Text only shows time on some items in list

Martin

Hello Zach,

I see that we only check first 4 MB of a video file to determine its duration. We increased the limit to 8 MB now, so it should analyze your videos properly.

Could you please reinstall FV Player from this link? https://foliovision.com/downloads/fv-wordpress-flowplayer.zip Then the missing durations should appear in a day or so – the background checker will notice these videos have no duration stored and add them in.

Thanks,
Martin

2 years ago in reply to: in mobile – playing from vimeo leads to Breaks and small jumps in the transmissi

Martin

Hello Meir,

I tried on iPhone with iOS 16.5 and Safari and haven’t noticed any issues. I played the video for 3 minutes.

However I run into that exact issue on Android 13 with latest Chrome. It stopped playing after 12 seconds. Once I reloaded it played just fine.

Please uncheck “Disable MPEG-DASH” in wp-admin -> FV Player -> Settings -> Hosting -> Vimeo (Pro). When that setting is enabled Android will play the HLS stream which does not have a great support on Android. Unless HLS.js library is loaded, so perhaps we should do that for Android phones when MPEG-DASH is not there.

Thanks,
Martin

2 years ago in reply to: FV Player Pro- double-click issues

Martin

Hello Tailoong,

I found the player was covered by the ad element even if the ad was already closed. The bug occurred as we were trying to make some space for the AB loop in fullscreen.

Please deactivate and delete the FV Player Pro plugin you are using, then hit “Install Pro extension” at the top of the wp-admin -> FV Player -> Settings screen.

That will give you the FV Player Pro plugin with the fix.

If you are using any CDN or CSS optimization plugin please purge these as well.

Thanks,
Martin

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