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Hello Support,
since a while I have occasionally duplicate uploads. I place one video file in the Media Upload Screen (Coconut Tab) with drag or choose and after upload it shows two new files. The last time as you can see it were 3 files. I also get 2 or 3 emails from coconut for the succesfull encoding. I’m also charged for the duplicate encoding. This happens ones in the 4 or 5 uploads.
Any idea what might goes wrong?
Tonia
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Hello Tonia,
It’s a strange issues and possibly a conflict with other plugin.
Please check your source videos Space on DigitalOcean. Will there be 3 copies of your original video? It should be your video in MP4 or MOV format.
Knowing the answer to that question will help a lot. The issue might be with the upload or just with the processing.
Thanks,
Martin
Hello Martin,
thanks for your prompt reply.
On the DO Cloud is only one instance of the video.
We have the same issue on another domain with the same configuration.
Hello Tonia,
Please reinstall FV Player Coconut from a new ZIP file which you download at https://foliovision.com/my-licenses -> FV Player Coconut -> Download.
Then please enable wp-admin -> FV Player -> Coconut Jobs -> Settings -> Debug. Doing that will start logging the video upload and encoding events. It will show you were the log file is stored and provide a link too.
Please try to upload some video (it could be a really short video too) or see if you run into the issue again.
When you do please provide a link to the debug log file or send it as attachment.
Thanks,
Martin
Hello Tonia,
Thank your for sending over the file via email.
I had a look and I can see that the upload to DigitalOcean Spaces only runs once, but then the completeMultipartUpload routine runs three times.
I think we run that routine multiple times as we found that if we only run it once the file parts may not yet be fully uploaded – although the S3 endpoint reports that they are. Maybe we just need to wait before we try to complete the upload.
Thanks,
Martin
Hello Tonia,
Could you please reinstall FV Player from this link? https://foliovision.com/downloads/fv-wordpress-flowplayer.zip
Then the issue with duplicate issues will be fixed.
Thanks,
Martin
