Rental period expiration time countdown

Ulf M. 7 months, 3 weeks ago

Dear Martin,
I have a question regarding the rental period displayed text below player “You have X hours left to watch the video”.

In our webpage it only shows total rental period – is this text not supposed to count donw the left over time to watch video?

So if rental period is 72 hours and I rented video 12 hours ago should it show “You have 60 hours left to watch the video”. ?

Or is this a fixed total rental period display?
Or do we have an issue in our development that it does not count down left hours to watch?
Best
Ulf

Viewing 2 replies - 1 through 2 (of 2 total)

Martin 8 months ago

Hello Ulf,

It’s static, so it does not update.

But I see it would be nice if it would count down while the page is open. I will check your request with Alec.

Thanks,
Martin

Alec Kinnear 6 months ago

Hi Ulf,

I prefer to show the time left to watch as a static number. We are not trying to panic people into buying something. We could add a rollover suggestion “Refresh page to see exact time left now”. Clicking that suggestion would refresh the page with a current number.

My suggestion in terms of timing out videos is to always give an extra 12 hours or so than what is documented to avoid customer service issues like “I thought I still had two hours to watch the video”.

Thanks, Alec

Viewing 2 replies - 1 through 2 (of 2 total)