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Hi, I recently got this error on every video on our site when viewing a mobile.
Html5: Unsupported video formatThe video works as normal in desktop view,
I need to address this because this error means we are losing many subscribers.
Regards.
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this problem only occurs using dev options in desktop browsers to simulate mobile view.
I tested it on Android and IOS simulators and it appears just fine.
Hello Luiz,
Thank you for sharing your concerns. Like you said, it only occurs if emulating the device with the browser developer tools.
The reason is that the HLS streams are supported natively on iPhone. It does not matter which browser you use, iPhone just knows how to play it. However it does not apply to the other device and browser combinations, at least not all of them. So we just use the HLS.js library to for all the rest of it. That keeps the number of possible configurations lower.
Notes:
- iPhone is not supported by HLS.js.
- iPad with any browser and Safari on desktop Mac could play HLS stream natively, but we just use HLS.js there to allow us to further enhance the video download protection
So when you open a browser like Chrome (Chromium) on a desktop computer and enable its iPhone emulation, FV Player will try to play the HLS video without HLS.js, but since the desktop browser does not really support it it will fail.
If you use the Xcode iOS Simulator then it will play as it really emulates the whole device.
Thanks,
Martin
