Hello Kris,

I think it would make sense to use the same language names as in wp-admin -> Settings -> General -> Site Language. So the subtitle options for your videos would show up as:

• Polski
• English

Adding all the translations for all the languages would be quite a bit of work.

Thanks,
Martin

Hello Sammy,

the issue is that the HLS live streams do not send any special event when the stream ends.

Please let us know what do you use for the live streams. I would like to check the documentation for any mentions of the live stream finish event.

Or perhaps we could be checking the live stream m3u8 file and once we detect that it’s no longer changing we could safely trigger the video finish event.

Thanks,
Martin

Hello Gus,

I’m running into the same issue on https://foliovision.com/player/demos/hls-stream – if the CDN hosting the HLS stream is set to require the URL tokens, then we serve the stream through our Stream Loader component of FV Player.

And unfortunately it seems like Chromecast doesn’t like it. It seems that it has a problem with the absolute paths in HLS m3u8 files. If that’s true then it’s a problem as we won’t be able to support playback of these HLS streams with URL token on Chromecast unless the CDN supports it natively (generate m3u8 files with URL tokens for video segment files).

I will test some other stream with the absolute URLs as I haven’t found any documentation regarding this.

Thanks,
Martin

Hello Bruno,

as I was mentioning it’s a normal behavior. Just leave the ad enabled and then check the ad serving stats in your ad network to see what if the ad fill percentage.

Regarding the Silent Start – I have an idea how to improve this autoplay handling. Perhaps we could use the Silent Start at all times and then try to enable the ad sound once it starts playing. That way it would work better on autoplay and users who get audible autoplay (since browser remembers they interacted with videos on your website before) would get it with sound.

Thanks,
Martin

Hello Gus,

what Cloudfront settings did you change? Did you only disable the requirement of signed URLs and that was it? Could you please post the link to your test page?

Signed URLs should not stop Chromecast from working, but I see it could run into issues is the URL signature times out. I will test that out and feed the new URL with new singature into Chromecast when necessary. I hope it works, it’s getting quite complex that way.

We also need to handle subtitles.

Thanks,
Martin

Hello Bruno,

please upgrade to FV Player VAST 7.4.39.727, there was a bug in the URL parsing.

Thanks,
Martin

Hello Ron,

I see, this bug was occurring if the user purchased a PPV item and then a non-PPV item. Please reinstall FV Player Pay Per View for WooCommerce from a fresh ZIP file from https://foliovision.com/my-licenses and it will be fixed.

Thank you for all your cooperation!
Martin

Hello Gus,

FV Player 7.4.39.727 is out and it brings following improvements to Chromecast integration:

• Chromecast – retain playback position when enabling/disabling
• Chromecast – support replaying the video and playlists
• Chromecast – support switching of audio tracks in multiple audio track HLS streams

Thanks,
Martin

Hello Ralph,

678 x 360 is a good choice, as it fits your content column properly.

You could use even bigger images as FV Player would size these down to make them fit. But Google PageSpeed wouldn’t like that as you would be serving bigger images than necessary.

FV Player does work with lazy load routines provided by other plugins. I guess we should also support the HTML5 native image lazyloading.

We also need to improve the image serving to user responsive images properly, as otherwise the playlist thumbnail user the same image size as the video splash screens – in that case the lazy load in really needed to optimize the site load times.

Thanks,
Martin

Hello Bruno,

unfortunately the http:// path is hard-coded in the HLS stream, so please try to encode the video again and it will play.

As I said we will also fix FV Player Pro Stream Loader to automatically use the correct protocol for these requests. But it might not be ready today.

Thanks,
Martin

Hello Bruno,

I’m sorry to see that nothing seems to work for your without extra effort. Hopefully we can figure out what’s so strange about your website, server or mix of plugins, so improve your experience.

Please post the link to your website where we can see that encrypted video which won’t play.

Thanks,
Martin

Hello Gus,

please post a link to your website where we can see that video playing.

Do you get the Chromecast icon on https://foliovision.com ?

Thanks,
Martin

Hello Jordan,

you are exactly right – your phone screen is wider than the video, so the bars have to be added otherwise the video would have to be cropped – you wouldn’t see the top and bottom part of it.

However these should be black and not draw attention. Does your iPhone have screen with rounded borders? In that case you need to set a special HTML meta tag to let your website use the entire screen or set the color of the unused part.

Unfortunately this cannot be controlled after the page has been loaded. So we cannot adjust it as you enter fullscreen.

Please put this up in your theme for a test:

<meta name="viewport" content="width=device-width, initial-scale=1, viewport-fit=cover">

Or you can set the background-color CSS property of body and iPhone will use that color.

Thanks,
Martin

Hello Bruno,

the file should still be listed when adding a new job on wp-admin -> FV Player -> Coconut Jobs. Are you sure you are uploading into the correct DigitalOcean Space? You can check in wp-admin -> Settings -> FV Player Pro -> Hosting -> DigitalOcean Spaces -> Space Name.

Or there might be some JavaScript error in FV Player DigitalOcean Spaces browser. Please open your browser developer console (here’s how https://foliovision.com/player/troubleshooting/javascript-browser-console), then load wp-admin -> FV Player -> Coconut Jobs again and try to add a new job. See if you get that “No files here.” message and see if you see any errors on the console. A screenshot would be great.

Or there might be a PHP eror which prevents the FV Player DigitalOcean Spaces browser from fetching the files. I hate to ask for something as technical as this, but since this is the first time somebody is reporting a bug like this I do not have any other idea.

So please check the PHP error logs if possible. If you are not sure you can try to install this plugin: https://wordpress.org/plugins/error-log-monitor/ Then try to create another encoding job and see what was added to the logs.

Thanks,
Martin

Hello Denny,

1) The GeoIP could work, but only if the video link is loaded using Ajax. That’s how we support the CDN URL tokens in FV Player Pro. But it appears to me it’s not the case with your website.

Or it could work if the user is logged in – which would work for a membership site. Are you running a membership website?

Otherwise it would only detect the geo location on uncached page loads. Since we do use WordPress cache on all websites (and WordPress is not getting any faster) we make sure everything works with cache, but handling geo IP could get tricky.

2) New FV Player Alternative Sources 7.4.39.727 has been released. Please also upgrade to FV Player Pro 7.4.39.727 and switch it to beta: https://foliovision.com/player/basic-setup/switching-fv-player-pro-to-beta

Then it should be working fine.

Thanks,
Martin

Hello Ron,

I tried to purchase a non-PPV item. I hit the PayPal button right on the product page. I was able to enter the PayPal login information into the popup window and then click “Place order” when back on the website checkout page.

And I got that exact error. So I’m working on a fix.

Thanks,
Martin

Hello Tim,

FV Player doesn’t load http://www.gstatic.com/cv/js/sender/v1/cast_sender.js which I can see in both screenshots. It loads https://www.gstatic.com/cv/js/sender/v1/cast_sender.js

Are you sure there is no other plugin loading that Chromecast library?

These screenshots also show all the MPEG-DASH parsing errors due to the Opus codec bug which we discussed here: https://foliovision.com/support/fv-wordpress-flowplayer/troubleshooting/dash-error-video-not-found

Thanks,
Martin

Hello James,

I see the issue occurs with the new Opus audio codec. For now we disabled that on the API, so these video will play once they run out of cache time to live or when you re-save the plugin settings.

In fact https://www.christchurch-clevedon.org.uk/test-fvplayerissue/ already plays with MPEG-DASH and multiple video quality options.

Thanks,
Martin

Hello Tim,

it seems you disabled MPEG-DASH for Vimeo, so I’m not able to see the issue. However we got the same report from 2 more users, so we are working on a fix.

I moved your Chromecast to a new thread which I will answer next.

Thanks,
Martin

Hello John,

thank you for providing a demo page where we can see the issue.

I’m working on a fix.

Thanks,
Martin

Hello Richard,

it’s true that what we have is currently limitted. With FV Player Coconut we tried to build something that everybody will be able to use.

When it comes to more options for the video storage and so on – I would like to remove all the settings boxes from wp-admin -> Settings -> FV Player -> Hosting tab. And instead refactor the code and let you add a new video hosting by picking the type (S3, DigitalOcean Spaces, anything S3-compatible, Vimeo, YouTube and so on) and entering the configration parameters. That way you could have an infinite number of these video storage systems or CDNs configured.

Thanks,
Martin

Hello Lana,

it really shouldn’t matter where it was uploaded from. Please send us a link to the Vimeo video which is failing to play.

Thanks,
Martin

Hello Bruno,

please enable wp-admin -> FV Player VAST -> Settings -> Debug and try to disable the autoplay for a minute and see if that helps. I did get an ad playing once.

I do get the ad playing on our VAST autoplay demo here: https://foliovision.com/player/demos/vast-ad-with-autoplay Please check that demo page on your end too.

Thanks,
Martin

Hello Cirdec,

sorry about not replying to your last message yesterday. But it’s good to handle this issue in a new forum thread.

Please switch wp-admin -> Settings -> FV Player Pro -> Setup tab -> Pro Features -> Debug to “Verbose”. Hit the three dots behind that to reveal the log file to check.

Then store the wp-admin -> Settings -> FV Player Pro -> Hosting tab -> Vimeo -> “Access token” and change it to some bogus value. Then put back the correct API key.

Then check that log file and you should be able to find this line in it:

Vimeo API action on {date} /me on /wp-admin/options-general.php?page=fvplayer

…followed by some debug information with sections

• body
• headers – this is what you are looking for

This is how it looks like on your website where we are not banned:

  'headers' =>
  array (
    'Connection' => 'keep-alive',
    'Content-Length' => '3497',
    'Server' => 'nginx',
    'Content-Type' => 'application/vnd.vimeo.user+json',
    'Cache-Control' => 'private, no-store, no-cache',
    'Strict-Transport-Security' => 'max-age=31536000; includeSubDomains; preload',
    'X-RateLimit-Limit' => '1000',
    'X-RateLimit-Remaining' => '998',
    'X-RateLimit-Reset' => '2021-01-15T15:45:35+00:00',
    'Request-Hash' => '39fb8c46',
    'X-BApp-Server' => 'api-v7199-6ln5g',
    'X-Vimeo-DC' => 'ge',
    'Accept-Ranges' => 'bytes',
    'Via' => '1.1 varnish, 1.1 varnish',
    'Date' => 'Fri, 15 Jan 2021 15:44:36 GMT',
    'X-Served-By' => 'cache-bwi5123-BWI, cache-dfw18647-DFW',
    'X-Cache' => 'MISS, MISS',
    'X-Cache-Hits' => '0, 0',
    'X-Timer' => 'S1610725476.959536,VS0,VE93',
    'Vary' => 'Accept,Vimeo-Client-Id',
  ),

Thanks,
Martin

Hello Chris,

please reinstall FV Player Pay Per View from a fresh ZIP file which you get on https://foliovision.com/my-licenses

Then you will be able to remove the Rent price in wp-admin -> Downloads -> Add Downloads -> (look up your PPV item and open for editing) -> Download Prices. There will be a price for which “Choose the price type” will be set to “Rental price”, so that one can be removed.

Thanks,
Martin

Hello Gus,

I should be able to improve the FV Player Chromecast code next week.

What always puts me off when working with Chromecast is that there are some HLS streams which fail to cast with it for no apparent reason. For example https://playertest.longtailvideo.com/adaptive/bipbop/bipbop.m3u8 won’t work even when using JW Player: https://foliovision.com/support/fv-wordpress-flowplayer/bug-reports/detailederrorcode-315-on-casting-to-chromecast#post-126516

Thanks,
Martin

Hello Leona,

once you finished the “Obtainsing the AWS Access Keys” part of the guide at https://foliovision.com/player/video-hosting/secure-amazon-s3-guide#keys please try to use the S3 Browser in FV Player: https://foliovision.com/player/advanced/how-s3-browser And try to insert some video that way.

Then check if it works and compare the URL to what you are using. Perhaps you are using bad S3 bucket name.

Thanks,
Martin

Hello Leona,

are you sure you hit the “Send report to Foliovision” button in the video checker? We haven’t received any report of your video. Or you can provide a screenshot of it.

I tried on to play video on that link https://artistsresource.co.uk/members/primary-secondary-colour-study-part-1/ and go the “Video file expired” error. It appears your might be using invalid AWS S3 keys. I would recommend you to check the steps in “Obtainsing the AWS Access Keys” here: https://foliovision.com/player/video-hosting/secure-amazon-s3-guide#keys

You are also caching the page HTML with W3 Total Cache for logged in users. So I would recommend you to enable Settings -> FV Player Pro -> Hosting -> Amazon S3 Protected Content -> Amazon S3 Ajax (Pro). That is also a better way of protecting the videos.

Thanks,
Martin

Hello Cirdec,

I got the answer. If you provide the source video with multiple audio tracks, it will work. You can do that with an MP4 file.

Thanks,
Martin

Hello Bruno,

please check fv_flowplayer_args_pre in our programming guide: https://foliovision.com/player/advanced/api-programming

You can use that filter to set the ‘ad_skip’ item to true, similar to what we demonstrate on that page with $args[‘autoplay’]. At least if you mean the overlay ads. For the FV Player Pro pre-roll and post-roll you can use $args[‘preroll’] = false; I think

Thanks,
Martin

Hello Gus,

in that case it’s about time to move this functionality from beta to release. Next time you check the changelog you should be able to see a note of which Beta improvements were moved into Release version. Then you can switch back to Release.

Thanks,
Martin

Hello Ron,

I was using Cyberduck for the uploads and it worked for files over 10 GB without issues. I removed mention of Filezilla from our documentation page now.

Thanks,
Martin

Hello Ron,

thank you for your cooperation. I do not see anything suspicious that might yield that “38880000 days” text unfortunately. It’s starange as it works without issues for the other users. Could you perhaps send over an export of the WooCommerce product? You should be able to get that in wp-admin -> Tools -> Export -> Choose what to export -> Products.

The Buy variation from the WooCommerce Product can be removed if you want that video to only be available for renting. But since something it acting a bit weird on your website please check how does it appear for buyers after the change to ensure everything is fine.

These “Virtual” and “Downloadable” checkboxes are important. These disable the stock processing in WooCommerce.

Thanks,
Martin

Hello Ron,

adding a Pay Per View player on wp-admin -> FV Player is causing the issue as you found out. It doesn’t know where (in which post) you put that FV Player instance.

However when saving any post we check for presence of FV Player in it and if it’s found we add that link which Pay Per View requires. So my question is if you are using any page builder or if you are posting the player outside of the standard editor. Do you put it into a custom field perhaps?

I see that if we show the video on the WooCommerce product page it could work as a failsafe

Regarding that “38880000 days”. Could you please provide screenshots of WooCommerce Product page with the Variations visible as well as the FV Player PPV settings page? A quick workaround would be to put in a fixed text in place of {fv_ppv_rent_duration}.

Thanks,
Martin

Hello Ron,

please also send a link to your page where we can see the issue with the trailer not appearing. Or actually if you mean the WooCommerce Product page, then it’s currently not coded to show the player there. But I see it could.

Thanks,
Martin

Hello Khem,

could you please use the Export function to send over the player data to us? First look up the player on wp-admin -> FV Player screen and click the “Export” for it. It should bring up a lightbox popup with data like this:

{"ab":"","ad":"","ad_height":"",...

I wonder if it will have the post_id value in it.

Could you please send a screenshot of the post editing screen where the player in inserted?

I think the issue occurs as the player is not associated to any post – we do check that when saving the player or the post. But perhaps you use some page builder where it fails to connect the player to post properly.

Thanks,
Martin

Hello Ahmed,

sorry about the late reply.

Could you please check if the issue goes away if you post some publicly available Vimeo video and if you disable “FV Player Vimeo Security” for minute? Will it work on the course pages that way?

Alternatively please setup a standard user account for us to let us sign up for the course to let us really see the issue.

Thanks,
Martin

Hello Khem,

could you please post a link to some video which we can buy? Please make the price $1 as we might need to actually buy it to see the issue.

Did you tweak anything in the wp-admin -> Downloads -> Add Downloads -> the PPV item edit page?

Thanks,
Martin

Hello Bruno,

please try to open your browser developer console (here’s how https://foliovision.com/player/troubleshooting/javascript-browser-console), then try to load the page where you are editing the player and see, if any error appears on the console.

Then try to bring up our editor again, once the preview starts loading and the circle starts spinning wait at least 10 seconds and see if anything appears in that console.

Thanks,
Martin

Hello Giulio,

the issue occurs as you have entered memo.uniud.it as a staging domain. However the license key for uniud.it currently also covers the sud-domains. So you need to use the license key for uniud.it.

Thanks,
Martin

Hello John,

we had a report of that same issue here and I posted what is wrong about the BuddyBoss theme: https://foliovision.com/support/fv-wordpress-flowplayer/bug-reports/site-menus-not-working-after-wordpress-upgrade-to-5-6

Please send over the full notice of that FV Player Pro issue or let us know how you are getting it. We got a bunch of notices like that when using https://wordpress.org/plugins/enable-jquery-migrate-helper/ and we prepared a fix for these for next version, but none of these were for the ready event.

Thanks,
Martin

Hello talbotp,

recent versions of WordPress do contain some changes in jQuery library which is used by basically every theme and plugin. Pleaes try to install https://wordpress.org/plugins/enable-jquery-migrate-helper/ to see if that fixes the issue.

What theme are you using? Is it free to download, so that I can give it a try?

Please also send output of Settings -> FV Player -> Tools -> System Info.

Thanks,
Martin

Hello Denny,

1) these improvement makes sense.

We were also considering to add a feature where you could pick a different CDN based on the user country. We needed that once when BunnyCDN was slow in Germany and Italy and we wanted to serve these users via KeyCDN.

2) Please let us know what video type you used in which web browser. Do you mean the issue occurred when starting the video or during the video playback?

Thanks,
Martin

Hello Kendell,

please check our documentation here if you want to do it in PHPProgrammer’s Guide -> Determining Video Length

Or check here is you need JavaScript: Programmer’s Guide -> Video and player properties

Thanks,
Martin

Hello Nikolaos,

as you can see it’s full of span tags. Some of them interfere with [fvplayer_download] shortcode.

I recommend you copy all of that text into some tool which will strip the HTML for you, like this one: https://www.striphtml.com/ Then put it back and save.

Did you copy that [fvplayer_download] shortcode from your documentation and is this what you got? Indeed, I can see that the code highlight which we have on it is responsible for it. So I removed it.

Thanks,
Martin

Hello Jörn,

are you able to test the upcoming FV Player version to see if we were able to fix this issue for you? If you please reinstall FV Player from this link: https://github.com/foliovision/fv-wordpress-flowplayer/archive/10918414-ga-load-module.zip To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

In this new version we use a newer Google Analytics library and we also fixed the “Video / Seconds played” even to use proper video name. Until now it didn’t use a proper video name and that could be the reason why you couldn’t find proper stats for the videos too.

Thanks,
Martin

Hello Nikolaos,

we have fixed that disappearing settings box issue.

If you want to get it back right now (it’s not required to get these download links working) you can deactivate and delete theFV Player Pro plugin and then let wp-admin -> Settings -> FV Player reinstall the Pro pack for you. Or you can grab a fresh ZIP file of FV Player Pro from https://foliovision.com/my-licenses and reinstall from that.

Please note that these buttons only work for logged in users.

Thanks,
Martin

Hello Marcie,

you sent the right code as it does register the “wpmedia” box on the post editing screen which is where the issue occurs – accodring to you screenshots.

I tried to use that part of your code and I’m running into that same issue. And it turns out the issue is your wpmedia_html() function – it misses the closing table tag.

So that’s an easy fix for you to do and they it should all be running just fine for you. I don’t see how we could prevent this issue in FV Player – if there is broken markup on the post editing page, any plugin might suffer some damage to its editing interface.

Thanks,
Martin

Hello Oliver,

so the issue is with the first step of our guide https://foliovision.com/player/basic-setup/start-up-guide -> Inserting Videos, is that so?

Please, also try to open your browser developer console (here’s how https://foliovision.com/player/troubleshooting/javascript-browser-console), then try to load the page where you are adding the video again and see, if any error appears on the console.

Then try to bring up our editor again and see if anything appears in that console.

Thanks,
Martin