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We are using FV Player Pro with rendered audio (multiple audio tracks). One customer reports that the got a “Video not encoded properly” error after a few minutes playing. After reloading the page, the video played a few minutes again, then the same error.
I cannot reproduce the problem.
He uses a PC with Firefox on Windows 10 and has a fast internet connection.
What can I do to systematically collect more information about the problem?
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Hello Girish,
is that an encrypted HLS stream?
Thanks,
Martin
Yes!
Hello Girish,
please ensure that you are using the latest FV Player and FV Player Pro installed.
Then send us a link where we can test that stream. There were some issues with multiple auto track streams in the past which I believe were fixed last time in FV Player 7.4.7.727. So I would like to have a look again.
Thanks,
Martin
thank you for your answer; here is a test page: (redacted)
We have the FV player 7.4.34 and the
FV Player Pro 7.4.33 installed (newest version).
Hello Girish,
I tried to play your video in full length numerous times with Firefox on Windows 7 and it just worked.
Although there was one time when it stopped playing and it wouldn’t react to the play button anymore. I had to seek in the video to some other position and then hit play button again.
Please check with your user if he is using any browser extensions. Some video downloading extensions can cause unexpected behavior with video playback. He might not be trying to download anything, but just having some video related extension, such as autoplay blocker, could cause some issue which we are not able to reproduce. So a list of any active extensions would help.
Thanks,
Martin
