Hello Suprim,

please upgrade to FV Player VAST 7.4.39.727, there was a bug in the URL parsing.

Thanks,
Martin

Hello Bruno,

please try one more time, I made another improvement to it.

Thanks,
Martin

Hello Bruno,

we prepared the fix for the mixed content issue.

It would be great if you could help us with the testing. Could you please grab a fresh copy of FV Player Pro from https://foliovision.com/my-licenses and reinstall the plugin from that? To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

Also make sure you switch to Beta version too, here’s how to do that: https://foliovision.com/player/basic-setup/switching-fv-player-pro-to-beta

Then the encrypted stream which was not playing before should start to play – as the plugin will fix the “bad” http:// in the HLS if the website is on https://. But I’m not 100% certain if it will detect that for your website. I see your are using Cloudflare – perhaps you are enabling the SSL there. Out plugin should be able to detect that and work properly, we added some code specifically for that.

Thanks,
Martin

Hello Gus,

I see the issue with Chromecast not working in FV Player Pro 7.4.39.727. The issue is actually that FV Player 7.4.39.727 is not out yet as I dropped the ball there as I was waiting on some feedback. Sorry about that, will release that FV Player 7.4.39.727 next.

Thank you for the test video, it’s great for our work on audio channel switching!

Thanks,
Martin

Hello Bruno,

your website is using https:// (with SSL security layer) on front-end but it appears internally its configured to run as http:// (no security). Please check wp-admin -> Settings -> General “WordPress Address (URL)” and “Site Address (URL)”. Are these URLs using http:// or https:// ?

Regardless of your answer – we can add some code to tollerate issues like this, but it will take us some time to figure out, so please have a look.

Thanks,
Martin

Hello Ron,

so it seems there are no issues when using WPBaker Page Builder.

I get a nicer Watch button please upgrade the FV Player Pay Per View WooCommerce plugin, we added the generic “button” class to it so that the WooCommerce styling should apply to it.

Actually it seems you do have version 7.4.38.727 so that link should have some styling on it now.

Thanks,
Martin

Hello Ron,

if you have a minute try to add a new FV Player with Pay Per View on wp-admin -> FV Player screen. Then put the shortcode to a page created with WPBaker Page Builder and see if you see that post mentioned in the WooCommerce Product editing page in the “FV Player Pay Per View Access” box as “Player and Posts”.

If not, could you please send an WordPress XML export of that page? You can get that in wp-admin -> Tools -> Export by selecting the right post type and the author or date.

Thanks,
Martin

Hello Bruno,

I’m sorry, I posted some other reply to you.

I only mean to post this:

please reinstall FV Player VAST from a fresh ZIP file which you get on https://foliovision.com/my-licenses

Hopefully that will fix the appearance of that Debug checkbox for you. It was using a pretty generic element ID.

Thanks,
Martin

Hello Denny,

new FV Player Alternative Sources 7.4.39.727 has been released. Please also upgrade to FV Player Pro 7.4.39.727 and switch it to beta: https://foliovision.com/player/basic-setup/switching-fv-player-pro-to-beta

Then at least the quality switching will work fine after switching the video server.

I’m not sure about the VTT thumbnails though. We only have a single box to input the URL. Perhaps it could work if we finish the geo IP functionality I mentioned in: https://foliovision.com/support/fv-wordpress-flowplayer/requests-and-feedback/alternative-sources-randomize-server

Thanks,
Martin

Hello Ron,

if you have a moment, could you please reinstall FV Player from this link: https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip ?

To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

That will prevent that stange error from appearing, but you will have to reinstall FV Player Pay Per View for WooCommerce too. Please geta fresh ZIP file from https://foliovision.com/my-licenses and use the same procedure.

Once both are updated it should all work fine and we can include these fixes in the next releases too.

Thank you for your cooperation!
Martin

Hello Bruno,

please reinstall FV Player VAST from a fresh ZIP file which you get on https://foliovision.com/my-licenses

Then you will be able to remove the Rent price in wp-admin -> Downloads -> Add Downloads -> (look up your PPV item and open for editing) -> Download Prices. There will be a price for which “Choose the price type” will be set to “Rental price”, so that one can be removed.

Hopefully that will fix the appearance of that Debug checkbox for you. It was using a pretty generic element ID.

Thanks,
Martin

Hello Lana and Tim,

I see the issue occurs with the new Opus audio codec. For now we disabled that on the API, so these video will play once they run out of cache time to live or when you re-save the plugin settings.

Thanks,
Martin

Hello John,

I see the issue occurs with the new Opus audio codec. For now we disabled that on the API, so these video will play once they run out of cache time to live or when you re-save the plugin settings.

In fact https://www.learningguitarnow.com/blog/fv-test/ already plays with MPEG-DASH and multiple video quality options.

Thanks,
Martin

Hello James,

thank you for providing a demo page where we can see the issue.

I’m working on a fix.

Thanks,
Martin

Hello Ron,

it’s correct that 3 devices are allowed. Each device is a combination of IP and the user agent (browser). The IP address which made the purchase is allowed to use an unlimited number of user agents, so that the user can try different browsers if he’s somehow not able to play the video.

It doesn’t seem likely that anybody involved in the email routing would be looking at these emails and opening the links.

Perhaps we could add an option to disable these email video viewing links and instead switch the to a different mode of operation, where it would show a login form to make it easier to log in to the website right were the video is.

Thanks,
Martin

Hello Richard,

it’s not easy to tell what’s going on after these modification Please submit the video checker for both the old video location and the new video location.

A test page would help as well.

Thanks,
Martin

Hello Ron,

I see, it shouldn’t be possible to change the quantity for the PPV items. We will add that restriction into our plugin. Thank you for the suggestion.

Thanks,
Martin

Hello Leona,

I would suggest you store what’s configured in wp-admin -> Settings -> FV Player -> Hosting tab -> Amazon S3 Protected Content and then remove these settings. As your videos are publicly available there is no need to use the signed URLs for them.

In the worst case you can still just put back the settings which you stored.

Thanks,
Martin

Hello Leona,

the video on https://artistsresource.co.uk/members/primary-secondary-colour-study-part-1/ is still downloadable without the S3 URL signature. So when you check that file properties on AWS S3 you should at least see that it’s set to be publicly available.

As I noted we do offer the service for the Amazon S3 setup in case you would like us to actually fix the issue on your WordPress site and AWS S3: https://foliovision.com/downloads/setting-up-amazon-s3

Othewise I can continue giving you some troubleshooting tips. I would recommend you to try to setup a new S3 bucket with new IAM user keys just to see if it will work.

Thanks,
Martin

Hello Leona,

I removed that attachment. I had a look at https://artistsresource.co.uk/members/primary-secondary-colour-study-part-1/ and noticed an interesting thing – the video started to play just fine with the bare video link without any signature added to it:

https://artistsresourcevideos.s3.eu-west-2.amazonaws.com/PRIMARY..{this part of URL is removed}.._PART1.mov

Then it only failed once the signature was added to the link. So it really looks like your Amazon S3 setup is broken. First the videos are set to be public – they are not protected against downloads. Second, the AWS access keys are wrong.

I would suggest you to go through our guide step by step: https://foliovision.com/player/video-hosting/secure-amazon-s3-guide

We also offer the service for the Amazon S3 setup in case you really need help with the fixing: https://foliovision.com/downloads/setting-up-amazon-s3

Thanks,
Martin

Hello Chris,

normally the buttons should show below the video, like you can see on: https://foliovision.com/player/pay-per-view/how-to#how-pay-per-view-looks

However on your website they seems to be invisible. The reason is that your theme is doing something to position the player differently using the .video-player-wrap .flowplayer CSS rule.

Here’s some quick CSS to at least reveal these PPV buttons and move them below the player. It’s not ideal, but it gives you something to start with:

.fv-player-ppv-wrap {
    position: absolute;
    bottom: -11em;
    z-index: 10;
    width: 100%;
}

Pleae read the introduction to our CSS guide if you are not sure how to use it: https://foliovision.com/player/advanced/css-tips-and-fixes

I also added “Using transparent background” for popups: https://foliovision.com/player/advanced/css-tips-and-fixes#popup-transparent

Thanks,
Martin

Hello Gus,

I see the LoadRequest has a a way of obtianing the activeTrackIds: https://developers.google.com/cast/docs/reference/chrome/chrome.cast.media.LoadRequest#activeTrackIds So I would guess there is indeed a way of switching from one audio track to another.

I was able to find some code examples for subtitles, although these are 3-4 years old. But this bit of code looks good: https://gist.github.com/guerrerocarlos/3aca64069853d8d24a83b481246f23ca#file-chromecast_with_subtitles-html-L45-L57

Thanks,
Martin

Hello Ron,

I made a little improvement there – I changed that “Watch full video {post title}” link to just show “Watch full video” and look like a button – using the standard button class which is already styled to look like a buton in core WooCommerce.

To get the improvement please reinstall FV Player Pay Per View for WooCommerce from a fresh ZIP file which you download from https://foliovision.com/my-licenses

Before we do a next release I would like to check the issue with WPBakery Page builder – why doesn’t FV Player realize the player is located in any given post. This missing link caused the malfunction which you were reporting – creating PPV video on wp-admin -> FV Player causes the player to fail to understand which WPBakery post does it belong to.

However I see WPBakery Page builder is a paid plugin. I tried to opt for the free preview version.

Thanks,
Martin

…but obviously you will need to figure out the way of checking the user role. If you know a bit of PHP you should be able to figure it out.

Thanks,
Martin

Hello Cirdec,

I will ask Coconut.co about it. It would be nice if you could just use our FV Player Coconut and wouldn’t have to play with AWS.

Thanks,
Martin

Hello Gus,

yes please, have a look if using the Beta version of FV Player Pro will fix the issue. We did some fixes to the Stream Loader there.

Encrypting the stream is necessary if you really want to protect your videos. That way the video won’t play even if you download the files.

Thanks,
Martin

Hello Gus,

it doesn’t seem like you are using an encrypted HLS stream actually. The video plays without issue on the HLS.js test page too: https://hls-js.netlify.app/demo/

Thank you for the screenshot, it reveals that FV Player Pro is actually using the Stream Loader to play your stream, but it’s not necessary as obviously the stream doesn’t use URL tokens as it plays on that HLS.js test page. But we will fix that.

My guess is that you have configured the dusqglx8g3hsd.cloudfront.net domain in Settings -> FV Player Pro -> Hosting -> Cloudfront. If you remove it from the configuration there no Stream Loader will be used and the video will play.

Thanks,
Martin

Hello Bruno,

currently the plugin lets you only export the player instances on by one and then import then on the new website. The problem is that it doesn’t keep the player IDs, so you would also have to update the articles.

So the safest way is to export all the wp_fv_player_* tables (wp_fv_player_players, wp_fv_player_videos, wp_fv_player_playermeta, wp_fv_player_videometa) using the database tool like phpMyAdmin which is available in most web hosting control panels. And then import that using similar tool on the new website.

The splash images are only stored as links, so you would have to do some search and replace in that database table if you need to change the domain in these.

I see that a mass export feature with the option to keep the player IDs would be usefull here.

You probably also want to keep the plugin settings. These can currently only be moved with a database tool, although if you put the two settings screen on both website side by side it’s not a problem to move over the settings. In database the settings are stored in the fvwpflowplayer and fv_player_popups rows of the wp_options table.

Another option to consider would be to clone the whole website and then delete the unnecessary parts. I did that a couple of times where I needed an almost identical website.

Thanks,
Martin

Hello Denny,

2) We are working on this. We have it running, but we need to finish the automated test routines and also work with the MP4 quality switching.

Thanks,
Martin

Hello Ron,

could you please use the Export function to send over the player data to us? First look up the player on wp-admin -> FV Player screen and click the “Export” for it. It should bring up a lightbox popup with data like this:

{"ab":"","ad":"","ad_height":"",...

I wonder if it will have the post_id value in it.

Could you please send a screenshot of the post editing screen where the player in inserted?

I think the issue occurs as the player is not associated to any post – we do check that when saving the player or the post. But perhaps you use some page builder where it fails to connect the player to post properly.

Thanks,
Martin

Hello Timothy,

I rephrased that documentation a bit and here’s the part which is relevant to your situation:

If you use WP Multisite with domain mapping the plugin should not be Network Activated and each sub-site should have the right license key for its domain entered in Settings -> FV Player Pro. In order to get the updates you will also have to enter the proper license key for the main site.

Thanks,
Martin

Hello Bruno,

are you able to test the upcoming FV Player version to help us fix this issue for you? Please reinstall FV Player from this link: https://github.com/foliovision/fv-wordpress-flowplayer/archive/615-editor-preview-debug.zip To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

Once you have this new version up please open your browser developer console (here’s how https://foliovision.com/player/troubleshooting/javascript-browser-console), then try to load the page where you are editing the player and try to preview the player and you should see messages like this on console:

FV Player Editor: Preview requested...
FV Player Editor: Preview Ajax finished (POST).
FV Player Editor: Preview wrapper found.
FV Player Editor: Preview shown.

Thanks,
Martin

Hello Bruno,

it’s strange, none of these errors are related to FV Player. It’s all for JetPack.

Did you change your homepage recently? The way FV Player Editor preview works is it calls the website homepage with a special argument in the link and that gives you the preview if you are authorized.

Please let me know, perhaps we could add some debug information about the preview to signal preview errors on the browser console.

Thanks,
Martin

Hello Joanne,

are you getting the same issue on https://foliovision.com/player/demos/custom-start-time -> Vimeo ?

Please let us know what operating system and web browser you are using. Or does the issue occur on mobile?

What start time are you using and how long is the video? Could you please link to the page where we can see the issue?

Thanks,
Martin

Hello Crawford,

we did the basic check of the h264 codec already, I posted about it in my last message.

I also run into the exact same issue with JW Player.

So it’s hard for us to guess what could be the issue with Chromecast. We can only try some more players until we found which one is able to cast that m3u8 file.

Thanks,
Martin

Hello talbotp,

it appears this is a bug in the BuddyBoss theme. It has this code which listens to the “ready” event and when it occurs it initializes the menu click action in BuddyBossTheme.init().

$( document ).on(
  'ready',
  function () {
    BuddyBossTheme.init();
    ...
  }
);

However it just listens to any “ready” event in the document, including the child elements. So when the Flowplayer library which we use triggers “ready” for the video as it starts playing, BuddyBoss will init that menu handler again. And then when you click the menu icon it counts as two clicks – one to open it and the other to close it.

There was no recent change in FV Player that would cause this, but it’s possible this issue is more visible with new jQuery in WordPress 5.6

So I would recommend you do not update to WordPress 5.6 until BuddyBoss developers fix this as what they do is not listed among:

jQuery offers several ways to attach a function that will run when the DOM is ready. All of the following syntaxes are equivalent

Which you can check here: https://api.jquery.com/ready/

That document also says:

As of jQuery 3.0, only the first syntax is recommended; the other syntaxes still work but are deprecated.

They recommend using

$( handler )

…which is the second example here: https://learn.jquery.com/using-jquery-core/document-ready/

Thanks,
Martin

Hello Giulio,

please send us a link to your website where we can see the issue.

Thanks,
Martin

Hello Ákos,

the license key for FV Player changes with each new release of Flowplayer. If you are still on version 6 you will have to use the key for that version. Please try (redacted).

Thanks,
Martin

Hello Nikolaos,

if it’s a Vimeo video, then the highest quality MP4 file is downloaded.

If you use a HLS stream, then unfortunately it won’t work.

If you use MP4 files with FV Player Pro Quality Switching it just uses what’s provided in that player ID. I see that could be improved to pick the HD, FullHD, 720p or 1080p stream instead. Is that what you mean?

Thanks,
Martin

Hello Alessandro,

thank you for letting us know about your workaround.

I guess we have to do some more testing with tracking of live streams.

Thanks,
Martin

Hello Nikolaos,

thank you for these screenshots.

Please try to switch the editor from “Visual” to “Text” in the top right corner and see what you get – another screenshot of that “Text” view would be helpful.

If the [fvplayer_download] shortcode is not processed and shows as bare text on the website, then it must contain some hidden symbol which doesn’t belong there.

Thanks,
Martin

Hello Dmitry,

seems like you already moved the files over, is that so?

To fix the database entries start by checking if all your players are in
wp-admin -> FV Player or if you also use [fvplayer src="..."] kind of shortcodes.

In the first case you can do search and replace in MySQL on the wp_fv_player_videos table (on the src, src1, and src2 columns, add splash if you also store splash screens on S3). In the other case you need to search and replace in the post_content column of wp_posts table.

Thanks,
Martin

Hello Oliver,

it’s strange that there is no error. Do you use a lot of plugins? One of them might be causing this behavior.

Please try to deactive the plugins one by one until you see that it worsk and let us know,

Or alternative you can try to save the source HTML code of that wp-admin -> FV Player page as HTML and upload it here to our forums. We will make sure do not publish it for security reasons and remove it quickly (there is nothing too sensitive in that HTML code, but it’s better to be careful).

Thanks,
Martin

Hello Rosetta,

if you do not use the standard WordPress Featured Image feature, then you are not making it for any plugin to suit your needs.

As explained FV Simpler SEO does use exact that and if it’s not present it checks the post content – meainin the post_content field of the WordPress post object: https://github.com/foliovision/fv-all-in-one-seo-pack/blob/master/fv_simpler_seo.class.php#L3462-L3498

Does your custom post type use that? You can check if the standard WordPress post editor is enabled for it and where does it save in database.

Thanks,
Martin

Hello Nikki,

please repeat the same reinstall again and it should finally work. I forgot to save the file. Sorry about that.

Thanks,
Martin

Hello Nikki,

we found that the issue is caused by the FitVids script in your theme. It finds the YouTube iframe used by FV Player and it thinks it needs help with settings its responsive size.

Since it’s a pretty common mistake we decided to take action and prevent FitVids from processing the YouTube iframe in our player as it has a way of skipping some of the elements.

We have prepared this fix for the next FV Player Pro release, but first I would like to ensure it indeed works on your website. Please grab a fresh version of FV Player Pro from https://foliovision.com/my-licenses and switch to Beta.

Thanks,
Martin

Hello Marcie,

looking at your screenshot https://foliovision.com/images/2020/12/Screenshot-2020-12-01-22.44.21.png it appears something is calling one of the WP action hooks in a non-standard way.

Do you get into the same issue when you try to use some standard WordPress theme such as Twenty Twenty?

If that won’t help, then it might be one of the plugins. That warning about JavaScript is worth checking – if some plugin is loading the secondary copy of jQuery library like that it’s a good indication that some plugin is outdated and might be resposnible for these editing issues.

I recommend that you try disabling plugins one by one until you find which one it is. Or you can download all your files using FTP and then look for https://ajax.googleapis.com/ajax/libs/jquery/1.11.0/jquery.min.js in the file contents with some advanced search tool.

Thanks,
Martin

Hello Kendell,

the idea is that when you enter fullscreen you want to be able to continue using the video transcript. And it has to appear somewhere. Plus there is a button to collapse the transcript box (in FV Player Pro Beta currently).

If you would like to hide it when in fullscreen you can use this CSS:

.flowplayer.is-fullscreen .fv_fp_transcript_wrapper {
  display: none;
}

Thanks,
Martin

Hello Mike,

does the issue occur when editing the page, or when viewing it?

Is the player shortcode inserted in content which is not in page HTML, but loaded with Ajax? That’s what might be causing our JS loading routine to not run on your page. We have no way of telling if there is potentially going to be some Ajax call which will require our scripts.

Thanks,
Martin

Hello Mike,

sorry about the late reply. Please enable Settings -> FV Player -> Integrations/Compatibility -> “Load FV Flowplayer JS everywhere”, it might fix the issue.

With FV Player we are very careful to only load the plugin resources when they are needed to not slow down your page load times. In case of some page builder our plugin doesn’t know it might need to load these files, which can then result in that bad appearance.

Ideally we would be able to trigger the load for any page builder, but since each page builder is different we have to target them one by one.

Does the issue occur when editing the page, or when viewing it?

Please forward out message to Thrive Themes, perhaps they will have a suggestion.

Thanks,
Martin