4k not available

Hello Bruno,

please reinstall FV Player Coconut plugin from a fresh ZIP file which you obtain from https://foliovision.com/my-licenses

Then the 4K resolution will be created for the new encoding jobs if the input video height is at least 2160 pixels.

Thanks,
Martin

Hello Bruno,

I just added a random creative-commons licensed 4K video test to the bottom of the page here, FV Player Coconut did set up the encoding job properly and the video plays in 4K: https://foliovision.com/player/demos/encrypted-hls-stream

Please check the source video properties on https://app.coconut.co, like on the attached screenshot. What video resolution do you get there?

Next click the down arrow to the right of “Job #{number}” which will reveal the “Request sent on {date}” information. There you should see all the different outputs, like this:

...
-> httpstream#240p = ...
-> httpstream#480p = ...
-> httpstream#720p = ...
-> httpstream#1080p = ...
-> httpstream#1440p = ...
-> httpstream#2160p = ...

Can you see all of these?

Thanks,
Martin

coconut-job-source-video

Hello Bruno,

thank you for checking all of these details! You tested a different videos on our https://foliovision.com/player/demos/encrypted-hls-stream page, but it’s not important.

Please reinstall FV Player Coconut plugin from a fresh ZIP file which you obtain from https://foliovision.com/my-licenses once again. I do not see any reason why you didn’t get the 4K quality the last time, perhaps you uploaded a different file to your WordPress website.

We will also create a new FV Player Coconut version release which will show for you as an update in wp-admin -> Plugins, we just need to re-organize some code on our own websites where we use a more advanced version of this plugin.

Thanks,
Martin