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4k not available

[Solved]

Foliovision › Forums › FV Player › Troubleshooting › 4k not available

  • bruno 2 months, 2 weeks ago

    Hi,

    4k is not available while playing video, only 1440. Is it because video is encrypted (with Coconut) ?

    Thanks

    Regards

Viewing 5 replies - 1 through 5 (of 5 total)
  • Martin 3 months ago

    Hello Bruno,

    please reinstall FV Player Coconut plugin from a fresh ZIP file which you obtain from https://foliovision.com/my-licenses

    Then the 4K resolution will be created for the new encoding jobs if the input video height is at least 2160 pixels.

    Thanks,
    Martin

    bruno 3 weeks ago

    Hello,

    i re-installed FV Player Coconut from Licenses page, and 4K is still not available, only 1440. Videos are 3840X2160.

    Thanks

    Regards

    Martin 3 weeks ago

    Hello Bruno,

    I just added a random creative-commons licensed 4K video test to the bottom of the page here, FV Player Coconut did set up the encoding job properly and the video plays in 4K: https://foliovision.com/player/demos/encrypted-hls-stream

    Please check the source video properties on https://app.coconut.co, like on the attached screenshot. What video resolution do you get there?

    Next click the down arrow to the right of “Job #{number}” which will reveal the “Request sent on {date}” information. There you should see all the different outputs, like this:

    ...
    -> httpstream#240p = ...
    -> httpstream#480p = ...
    -> httpstream#720p = ...
    -> httpstream#1080p = ...
    -> httpstream#1440p = ...
    -> httpstream#2160p = ...
    

    Can you see all of these?

    Thanks,
    Martin

    coconut-job-source-video coconut-job-source-video
    bruno 2 weeks ago

    Hi Martin,

    “Please check the source video properties on https://app.coconut.co, like on the attached screenshot. What video resolution do you get there?”

    I get 1080, but might be my internet speed, i’m not in office this weekend. (also see attached file)

    “Please check the source video properties on https://app.coconut.co, like on the attached screenshot. What video resolution do you get there?”

    I get 2160 (also see attached file)

    Next click the down arrow to the right of “Job #{number}” which will reveal the “Request sent on {date}” information. There you should see all the different outputs, like this:

    Maximum is 1440 (also see attached file)

    Thanks

    Regards

    capture-decran-2021-04-04-a-12-57-09 Capture-d’écran-2021-04-04-à-12.57.09 capture-decran-2021-04-04-a-12-58-42 Capture-d’écran-2021-04-04-à-12.58.42 capture-decran-2021-04-04-a-13-03-23 Capture-d’écran-2021-04-04-à-13.03.23
    Martin 2 weeks ago

    Hello Bruno,

    thank you for checking all of these details! You tested a different videos on our https://foliovision.com/player/demos/encrypted-hls-stream page, but it’s not important.

    Please reinstall FV Player Coconut plugin from a fresh ZIP file which you obtain from https://foliovision.com/my-licenses once again. I do not see any reason why you didn’t get the 4K quality the last time, perhaps you uploaded a different file to your WordPress website.

    We will also create a new FV Player Coconut version release which will show for you as an update in wp-admin -> Plugins, we just need to re-organize some code on our own websites where we use a more advanced version of this plugin.

    Thanks,
    Martin

Viewing 5 replies - 1 through 5 (of 5 total)
Reply To: 4k not available



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