Hello Edward,

I think I created a fix for this issue – If you have a moment, could you please reinstall FV Player from this link: https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip ?

To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

Then the issue should be fixed.

Thanks,
Martin

Hello Douglas,

thank you very much for letting us know about the issue. It seems this slipped our attention.

I put in the fix, it will be part of the next FV Player Pro release.

If you want to get it right now you can deactivate and delete the FV Player Pro plugin and then let wp-admin -> Settings -> FV Player reinstall the Pro pack for you. Or you can grab a fresh ZIP file of FV Player Pro from https://foliovision.com/my-licenses and reinstall from that.

Thanks,
Martin

Hello Edward,

the DRM text is actually enabled for that video, perhaps you are enabling it globally.

That’s why the issue is appearing.

You can fix it by setting the player dimensions to match the video aspect ratio – the video is 640 x 273 pixels, but the player is set to 640 x 360 pixels.

I think in this case we could set the player to adapt to the video size automatically to make sure the video always appears properly.

Thanks!
Martin

Hello phabeon8,

please check your page HTML code – you should see //cdn.foliovision.com/wp-content/plugins/fv-wordpress-flowplayer/flowplayer/hls.min.js is loading and you should see //cdn.foliovision.com/wp-content/plugins/fv-wordpress-flowplayer/flowplayer/flowplayer.dashjs.min.js as well.

As a next step you can run this on the browser console:

flowplayer.engines.forEach( function(v) {
  console.log( v.engineName )
});

It should give you a list like this:

dash
hlsjs-lite
html5
flash

If it won’t the the MPEG-DASH engine is somehow not properly loaded and it could explain your issue.

Also, are you sure you need Ajax here? Based on the code which you posted you should be able to initialize the player with just the use of JavaScript like here: https://foliovision.com/player/advanced/api-programming#js-usage -> 1. Player initialization via JavaScript.

Thanks,
Martin

Hello David,

that is the error you are getting?

Have you tried the troubleshooting steps here? https://foliovision.com/player/basic-setup/installation#fixing-broken-javascript

Thanks,
Martin

Hello Michael,

the Disable HTML5 Autoplay Chrome extension only has 1,017 users: https://chrome.google.com/webstore/detail/disable-html5-autoplay/efdhoaajjjgckpbkoglidkeendpkolai?hl=en-US The extension is also deprecated – the author is no longer maintaining it as Chrome does prevent unvanted autoplay already by muting the sound unless the user has a history of playing te videos on the website (MEI = Media Engagement Index).

The reason why it doesn’t block other players is that it includes specific code to allow plays with Youtube, Video.js and JW Player.

I at least added a notice which shows on top of the player for Disable HTML5 Autoplay users to disable it. It will be part of the next FV Player release.

Thanks,
Martin

Hello Bruno,

do you use the [fvplayer src="..."] shortcodes most of the time, or do you post the videos with editor? In that case they are stored in database and you can see all of them in wp-admin -> FV Player.

In the first case you can run search and replace using a plugin like Search Regex on post content.

In case of database you can just run search and replace on the wp_fv_player_videos database table, on the src, src1, src2 and splash columns. When we designed the database structure we were trying to keep it simple to let experienced users manipulate data with ease – in contrary to the WordPress Custom Post Types where and non-standard fields are just postmeta.

Please let us know if this did help, or if you need any further help.

Thanks,
Martin

Hello James,

what does our video checker say about your videos? Here’s how to use it: https://foliovision.com/player/basic-setup/how-to-use-video-checker

Are these videos hosted on shared hosting server? Did you had a chance to check the developer tools in your browser to see what it says about these HTTP requests?

Does it happen on mobile and desktop or is it a mobile only issue?

Thanks,
Martin

Hello Willie,

I see the issue. We upgraded the Google Analytics script and set that whole part to only execute if it’s configured. Before that it used to run and trigger these events and then in the last moment there was a check to see if Google Analytics tracking should be used as well.

So we will go back to that model as it make custom tracking like yours possible. It will be an easy fix. I’ll keep you updated.

Thanks,
Martin

Hello Kostas,

unfortunately autoplay of VAST ads is not supported on mobile. But perhaps it would works with latest iOS and Android and we should give it a try.

I did some quick tests and it could work if we let the ad play without sound enabled and user would have to tap it to un-mute. I will do some more testing today or tomorrow to really see if it could work and let you know.

Thanks,
Martin

Hello Caitlin,

thank you for the screenshot, but we need that not for Settings -> General, but Settings -> FV Player.

Thanks,
Martin

Hello Amanda,

we will add that custom CSS field, then the tweaks like this will be much simpler. With a bit of luck it should be ready next week.

Thanks,
Martin

Hello Amanda,

it’s a matter of putting the CSS into the right place. It should load after FV Player CSS to ensure it get the priority. We cover that at the beginning of our guide for CSS modifications: https://foliovision.com/player/advanced/css-tips-and-fixes

As a proof of concept please try to use it with !important for each rule like this:

.is-splash.flowplayer .fp-player .fp-ui,
.is-paused.flowplayer .fp-player .fp-ui {
background: url (/wp-content/uploads/2021/02/video-play-button.png) center no-repeat !important;
background-size: 50% !important;
}
.is-seeking.flowplayer .fp-ui { background: none !important; }
.flowplayer .fp-ui > .fp-play { display: none !important; }

In fact we get asked about similar issues quite often. Perhaps FV Player should provide its own custom CSS field which would already work in a way that would prioritize it properly. That way everybody would know where it needs to be added.

Thanks,
Martin

Hello Justin,

if https://partycaribbean.com/live/fvp-1/ only shows a blank screen, then the issue shold be related to the template you are using.

Normally we ask our users to try switching to some default WordPress theme for a test and see if that helps. In some cases the theme preview is enough too.

But your case is different – I had a look and I can see that if you try to embed the player which is using lightbox, it won’t work. So we are going to improve this. I’m not sure if the fix will be ready this week as it might get tricky, but I will try to keep you updated about the progress.

Thanks,
Martin

Hello Ezekiel,

so you got that as an error “An unexpected error has occurred. Please copy the player raw data below and submit a support ticket to Foliovision” when trying to save the video?

Does it happen again when you try to create new FV Player instance or was that just an one off? Some plugin error or plugin conflict might be breaking the saving routine.

Are you able to check the PHP error logs? Does it show anything realted to fv-wordpress-flowplayer or FV Player at the time when it failed? If you are not sure you can try to install this plugin: https://wordpress.org/plugins/error-log-monitor/ Then try to save another player and see what was added to the logs – if the save fails again.

Thanks,
Martin

Hello Kulshreshtha,

please let us know if you have any news regarding Exoclick ads. Is that iframe code going to work for you or not?

Thanks,
Martin

Hello Khem,

the video normally doesn’t show on the WooCommerce Product page. But you should be free to put the [fvplayer] shortcode to it.

Did you run into the issue when logged in, or did you check the page logged out? Once you send us that link it will be clear, so please do that when you have a moment.

Thanks,
Martin

Hello Caitlin,

it’s a weird error. I don’t see anything related to FV Player in these logs.

Does it also occur if you use the Incognito mode of your browser?

Thanks,
Martin

Hello Ron,

if you have a moment, could you please reinstall FV Player Pay Per View for WooCommerce from a fresh ZIP file from https://foliovision.com/my-licenses ?

Then you will no longer be able to add the same PPV video multiple times.

Thank you for your cooperation!
Martin

Hello Caitlin,

if you log into https://foliovision.com/login you would be able to upload the images here.

Was exactly does the text say on that page? Knowing the exact phrase might help a bit. But I’m affraid it won’t be possible to fix this one without checking of the PHP logs.

If you are considering the FV Player license we can fix the issue for your right on your website if you purchase the package of a FV Player license and the Pro install: https://foliovision.com/downloads/player-plus-install

Otherwise we can continue with the troubleshooting tips.

Thanks,
Martin

Hello Caitlin,

could you please send a screenshot of that error page?

Could you please check the PHP error log to see if anything is added to it each time there is an error?

If you are not sure about that you can try installing this plugin: https://wordpress.org/plugins/error-log-monitor/ Then try to save the settings again and check if any error appears in it. Alternatively, you can also check PHP error logs directly on the server or ask your server support for help.

Thanks,
Martin

Hello Kris,

I tried to post that same video and I got the proper length

Please try to enable Settings -> FV Player Pro -> Pro Features -> Custom start/end time. Then see if that video has anything entered in the Start/End fields. Full guide can be found here: https://foliovision.com/player/advanced/custom-start-end-time

If it won’t help, please try putting such video on some public page and try to open that in an incognito browsing mode. Will it show with proper full length there?

Thanks,
Martin

Hello Jp,

1) I see it might be good to have such option, but then it’s not obvious that the video is for sale. But you can use a CSS like this: https://foliovision.com/player/advanced/css-tips-and-fixes#ppv-below-video

2) We added some CSS rules int our CSS guide too: https://foliovision.com/player/advanced/css-tips-and-fixes#ppv-overlay-center

3) The popups can be made transparent using CSS like this: https://foliovision.com/player/advanced/css-tips-and-fixes#popup-transparent

Please make sure you read the introduction to that https://foliovision.com/player/advanced/css-tips-and-fixes guide if your CSS rules don’t see to have any effect.

I used all of these custom rules on https://foliovision.com/player/demos/pay-per-view-video so you can check how you like it there.

Thanks,
Martin

Hello Kris,

I see that the “Ofiara/wsparcie” page could remain in that wp-admin -> FV Player list of players in some cases.

How was that page removed? Did you use the wp-admin interface to delete it?

Thanks,
Martin

Hello Justin,

it should all work, but as you realized using AWS is quite hard.

What’s the advantage of your setup over something simpler such as DaCast? Please let us know how does it compare: https://www.dacast.com/live-streaming-pricing-plans/

Thanks,
Martin

Hello Jp,

please let us know what is that certain process. Perhaps when I read your description it will help me find the bug.

Thanks,
Martin

Hello Ron,

if you have a moment, could you please reinstall FV Player Pay Per View for WooCommerce from a fresh ZIP file from https://foliovision.com/my-licenses ?

Then you will be able to purchase multiple PPV items at once (it will show multiple buttons and show multiple links in the email) and also let you change quantity to 0.

Thank you for your cooperation!
Martin

Hello Ralph,

the splash image in https://senensky.com/latest-post/ fit perectly.

What matters most is the aspect ratio – if 678:360 works for you, then you can set 1356×720 global settings size and the player will always appear fine even if you change the content column width.

Then you can set that square ration for individual players too.

The problem is that if you go to for example 1000 px wide content column the images will look a bit blurred. We need to store these splash images using WordPress Media Library IDs and make sure the proper size is generated based on the content column width.

Thanks,
Martin

Hello David,

I just have to get to it.

In the meantime you can enable Settings -> FV Player Pro -> Hosting -> Vimeo -> Disable MPEG-DASH.

Thanks,
Martin

Hello Jordan,

regarding the fullscreen issue on 4:3 YouTube videos when using the logo setting – I found that using these CSS rules when in fullscreen fixes the issues:

max-width: calc( 100vh /3 *4 );
margin: 0 auto;

However since each video can have different aspect ratio we need to actually put this in using JavaScript. So we will work on that.

Thanks,
Martin

Hello Dennis,

could you please provide the WordPress XML export of one of your LearnDash lessons?

Alternatively just post what Vimeo embed codes you use.

Thanks,
Martin

Hello Kulshreshtha,

currently we are getting no ads on https://foliovision.com/player/demos/exoclick-ad -> “Web Banner” either because we disabled a fair amount of ad categories. Is that your case too?

The situation here is unfortunate. The reason why the Exoclick ads supported by FV Player Pro are not showing is that script in your theme I was mentionin earlier – //cdn.foliovision.com/wp-content/plugins/td-composer/legacy/Newspaper/js/tagdiv_theme.min.js I tried to disable it on your website using developer ads and the Exoclick ads were still showing as empty. And if Exoclick says these are deprecated, then it’s hard to do something about it.

I’m also noticing you are trying to use the FV Player ad codes to insert a main_video.mp4 video ad using Fluidplayer. Perhaps this is were FV Player Pro can actually help you as it does support custom video ads: https://foliovision.com/player/ads/using-preroll-postroll-ads

Thanks,
Martin

Hello Kulshreshtha,

there is no intention in looting our clients. The information about certain ExoClick ad units being deprecated is new to us. Besides that it could work fine for you, except there is that conflict with your theme which is not related to FV Player.

That iframe code should be working for you. Please send us some URL where I can see it not working.

Thanks,
Martin

Hello Kulshreshtha,

is there really no way of getting a banner ad anymore? It doesn’t have to be specifically designed for video players as we can control the placement in FV Player (make sure it only loads and shows when video starts to not trigger any false impression tracking).

I had a look and I was able to get a 300×250 pixels Web Banner code which looked like this:

<iframe src="//a.exdynsrv.com/iframe.php?idzone=4170360&size=300x250" width="300" height="250" scrolling="no" marginwidth="0" marginheight="0" frameborder="0"></iframe>

Then I was able to use it on the second video here: https://foliovision.com/player/demos/exoclick-ad

If Exoclick are really VAST only you would need to buy FV Player VAST: https://foliovision.com/player/vast

Thanks,
Martin

Hello Bruno,

please reinstall FV Player Coconut plugin from a fresh ZIP file which you obtain from https://foliovision.com/my-licenses

Then the 4K resolution will be created for the new encoding jobs if the input video height is at least 2160 pixels.

Thanks,
Martin

Hello Dag,

these are not chapters markers, but it’s the buffering indicator. I don’t get that same set of buffer points.

When Google Chrome starts playing that MP4 video is does some HTTP requests, perhaps to find the video meta data. These result in these buffer marks.

Thanks,
Martin

Hello Dag,

I see no chapters on that page. Are these available to members only? Could you please create a test page where even non-logged in users can see it?

Thanks,
Martin

Hello Gus,

making the video available for Chromecast does decrese its security. For the Signed URLs it requires these URLs to last for longer.

FV Player Pro encrypred videos currently do not play in Chromecast. We could add support, but it would open another channel for the decryption key.

I was trying to figure out why Stream Loader won’t work with Chromecast. I do not have the solution yet, but at least I was able to verify that the absolute segment URLs and query strings are not the issue.

Thanks,
Martin

Hello Kris,

adding user defined language names would be more difficult.

We worked on using the translated language names for subtitles. If you have a bit of time it would be great if you could help with the testing – just reinstall FV Player from this ZIP file: https://github.com/foliovision/fv-wordpress-flowplayer/archive/655-native-language-name.zip

To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

Please let us know!

Thanks,
Martin

Hello Ron,

we have fixed how the price variations (rent and buy) are stored in the WooCommerce Products. The “FV Player Pay Per View Access” and “FV Player Pay Per View” meta boxes on WooCommerce orders and products were improved too. They now also highlight errors like missing player ID or post ID.

Please geta fresh ZIP file from https://foliovision.com/my-licenses and reinstall from that.

Thanks,
Martin

Hello Ron,

sorry about not replying earlier. I see that I lost an interesting test case where you did run into some issue.

Did you check the WooCommerce Product editing page to chec what’s in the the “FV Player Pay Per View Access” box in “Player and Posts” section?

Thanks,
Martin

Hello Jp,

I agree that a checkout process should be as simple as possible. WooCommerce is far from it, yet it’s one of the most popular plugins out there.

In my testing I was able to set wp-admin -> WooCommerce -> Settings -> Advanced -> “Cart page” to the same page as “Checkout page” and get rid of that unneccessary Cart page showing during Pay Per View purchase – see the “WooCommerce cart with one rented video” screenshot here: https://foliovision.com/player/pay-per-view/woocommerce#payment-process

Does that help?

Perhaps we could also remove the unnecessary billing fields. WooCommerce is more complex than Easy Digital Downloads, but perhaps we could do that if the purchase is for a single item and it’s a FV Player Pay Per View video. But it would take us about a week to get there.

We could switch you to FV Player Pay Per View (for Easy Digital Downloads), that way there is only a single checkout screen where you hit the PayPal button or enter the credit card infromation if you have the Easy Digital Downloads Stripe Payment Gateway plugin ($89 per site).

So if you intested in WooCommerce already, it might make sense to let us improve the FV Player Pay Per View for WooCommerce plugin.

Thanks,
Martin

Hello Dag,

the chapter display is not affected by license. Please post the link where we can see the issue.

Or you can open your browser developer console (here’s how https://foliovision.com/player/troubleshooting/javascript-browser-console), then load the page with your video with chapters again and see if you see any errors on the console. They might appear right on page load or after you play the video.

Thanks,
Martin

Hello Dag,

it appears you are already using the proper license key. I freed up your staging license slot. As explained you only need to use that if your staging website runs on a competely different domain.

Thanks,
Martin

Hello Kris,

I think it would make sense to use the same language names as in wp-admin -> Settings -> General -> Site Language. So the subtitle options for your videos would show up as:

• Polski
• English

Adding all the translations for all the languages would be quite a bit of work.

Thanks,
Martin

Hello Sammy,

the issue is that the HLS live streams do not send any special event when the stream ends.

Please let us know what do you use for the live streams. I would like to check the documentation for any mentions of the live stream finish event.

Or perhaps we could be checking the live stream m3u8 file and once we detect that it’s no longer changing we could safely trigger the video finish event.

Thanks,
Martin

Hello Gus,

I’m running into the same issue on https://foliovision.com/player/demos/hls-stream – if the CDN hosting the HLS stream is set to require the URL tokens, then we serve the stream through our Stream Loader component of FV Player.

And unfortunately it seems like Chromecast doesn’t like it. It seems that it has a problem with the absolute paths in HLS m3u8 files. If that’s true then it’s a problem as we won’t be able to support playback of these HLS streams with URL token on Chromecast unless the CDN supports it natively (generate m3u8 files with URL tokens for video segment files).

I will test some other stream with the absolute URLs as I haven’t found any documentation regarding this.

Thanks,
Martin

Hello Bruno,

as I was mentioning it’s a normal behavior. Just leave the ad enabled and then check the ad serving stats in your ad network to see what if the ad fill percentage.

Regarding the Silent Start – I have an idea how to improve this autoplay handling. Perhaps we could use the Silent Start at all times and then try to enable the ad sound once it starts playing. That way it would work better on autoplay and users who get audible autoplay (since browser remembers they interacted with videos on your website before) would get it with sound.

Thanks,
Martin

Hello Gus,

what Cloudfront settings did you change? Did you only disable the requirement of signed URLs and that was it? Could you please post the link to your test page?

Signed URLs should not stop Chromecast from working, but I see it could run into issues is the URL signature times out. I will test that out and feed the new URL with new singature into Chromecast when necessary. I hope it works, it’s getting quite complex that way.

We also need to handle subtitles.

Thanks,
Martin

Hello Bruno,

please upgrade to FV Player VAST 7.4.39.727, there was a bug in the URL parsing.

Thanks,
Martin