Hello Ron,

could you please use the Export function to send over the player data to us? First look up the player on wp-admin -> FV Player screen and click the “Export” for it. It should bring up a lightbox popup with data like this:

{"ab":"","ad":"","ad_height":"",...

I wonder if it will have the post_id value in it.

Could you please send a screenshot of the post editing screen where the player in inserted?

I think the issue occurs as the player is not associated to any post – we do check that when saving the player or the post. But perhaps you use some page builder where it fails to connect the player to post properly.

Thanks,
Martin

Hello Timothy,

I rephrased that documentation a bit and here’s the part which is relevant to your situation:

If you use WP Multisite with domain mapping the plugin should not be Network Activated and each sub-site should have the right license key for its domain entered in Settings -> FV Player Pro. In order to get the updates you will also have to enter the proper license key for the main site.

Thanks,
Martin

Hello Bruno,

are you able to test the upcoming FV Player version to help us fix this issue for you? Please reinstall FV Player from this link: https://github.com/foliovision/fv-wordpress-flowplayer/archive/615-editor-preview-debug.zip To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

Once you have this new version up please open your browser developer console (here’s how https://foliovision.com/player/troubleshooting/javascript-browser-console), then try to load the page where you are editing the player and try to preview the player and you should see messages like this on console:

FV Player Editor: Preview requested...
FV Player Editor: Preview Ajax finished (POST).
FV Player Editor: Preview wrapper found.
FV Player Editor: Preview shown.

Thanks,
Martin

Hello Bruno,

it’s strange, none of these errors are related to FV Player. It’s all for JetPack.

Did you change your homepage recently? The way FV Player Editor preview works is it calls the website homepage with a special argument in the link and that gives you the preview if you are authorized.

Please let me know, perhaps we could add some debug information about the preview to signal preview errors on the browser console.

Thanks,
Martin

Hello Joanne,

are you getting the same issue on https://foliovision.com/player/demos/custom-start-time -> Vimeo ?

Please let us know what operating system and web browser you are using. Or does the issue occur on mobile?

What start time are you using and how long is the video? Could you please link to the page where we can see the issue?

Thanks,
Martin

Hello Crawford,

we did the basic check of the h264 codec already, I posted about it in my last message.

I also run into the exact same issue with JW Player.

So it’s hard for us to guess what could be the issue with Chromecast. We can only try some more players until we found which one is able to cast that m3u8 file.

Thanks,
Martin

Hello talbotp,

it appears this is a bug in the BuddyBoss theme. It has this code which listens to the “ready” event and when it occurs it initializes the menu click action in BuddyBossTheme.init().

$( document ).on(
  'ready',
  function () {
    BuddyBossTheme.init();
    ...
  }
);

However it just listens to any “ready” event in the document, including the child elements. So when the Flowplayer library which we use triggers “ready” for the video as it starts playing, BuddyBoss will init that menu handler again. And then when you click the menu icon it counts as two clicks – one to open it and the other to close it.

There was no recent change in FV Player that would cause this, but it’s possible this issue is more visible with new jQuery in WordPress 5.6

So I would recommend you do not update to WordPress 5.6 until BuddyBoss developers fix this as what they do is not listed among:

jQuery offers several ways to attach a function that will run when the DOM is ready. All of the following syntaxes are equivalent

Which you can check here: https://api.jquery.com/ready/

That document also says:

As of jQuery 3.0, only the first syntax is recommended; the other syntaxes still work but are deprecated.

They recommend using

$( handler )

…which is the second example here: https://learn.jquery.com/using-jquery-core/document-ready/

Thanks,
Martin

Hello Giulio,

please send us a link to your website where we can see the issue.

Thanks,
Martin

Hello Ákos,

the license key for FV Player changes with each new release of Flowplayer. If you are still on version 6 you will have to use the key for that version. Please try (redacted).

Thanks,
Martin

Hello Nikolaos,

if it’s a Vimeo video, then the highest quality MP4 file is downloaded.

If you use a HLS stream, then unfortunately it won’t work.

If you use MP4 files with FV Player Pro Quality Switching it just uses what’s provided in that player ID. I see that could be improved to pick the HD, FullHD, 720p or 1080p stream instead. Is that what you mean?

Thanks,
Martin

Hello Alessandro,

thank you for letting us know about your workaround.

I guess we have to do some more testing with tracking of live streams.

Thanks,
Martin

Hello Nikolaos,

thank you for these screenshots.

Please try to switch the editor from “Visual” to “Text” in the top right corner and see what you get – another screenshot of that “Text” view would be helpful.

If the [fvplayer_download] shortcode is not processed and shows as bare text on the website, then it must contain some hidden symbol which doesn’t belong there.

Thanks,
Martin

Hello Dmitry,

seems like you already moved the files over, is that so?

To fix the database entries start by checking if all your players are in
wp-admin -> FV Player or if you also use [fvplayer src="..."] kind of shortcodes.

In the first case you can do search and replace in MySQL on the wp_fv_player_videos table (on the src, src1, and src2 columns, add splash if you also store splash screens on S3). In the other case you need to search and replace in the post_content column of wp_posts table.

Thanks,
Martin

Hello Oliver,

it’s strange that there is no error. Do you use a lot of plugins? One of them might be causing this behavior.

Please try to deactive the plugins one by one until you see that it worsk and let us know,

Or alternative you can try to save the source HTML code of that wp-admin -> FV Player page as HTML and upload it here to our forums. We will make sure do not publish it for security reasons and remove it quickly (there is nothing too sensitive in that HTML code, but it’s better to be careful).

Thanks,
Martin

Hello Rosetta,

if you do not use the standard WordPress Featured Image feature, then you are not making it for any plugin to suit your needs.

As explained FV Simpler SEO does use exact that and if it’s not present it checks the post content – meainin the post_content field of the WordPress post object: https://github.com/foliovision/fv-all-in-one-seo-pack/blob/master/fv_simpler_seo.class.php#L3462-L3498

Does your custom post type use that? You can check if the standard WordPress post editor is enabled for it and where does it save in database.

Thanks,
Martin

Hello Nikki,

please repeat the same reinstall again and it should finally work. I forgot to save the file. Sorry about that.

Thanks,
Martin

Hello Nikki,

we found that the issue is caused by the FitVids script in your theme. It finds the YouTube iframe used by FV Player and it thinks it needs help with settings its responsive size.

Since it’s a pretty common mistake we decided to take action and prevent FitVids from processing the YouTube iframe in our player as it has a way of skipping some of the elements.

We have prepared this fix for the next FV Player Pro release, but first I would like to ensure it indeed works on your website. Please grab a fresh version of FV Player Pro from https://foliovision.com/my-licenses and switch to Beta.

Thanks,
Martin

Hello Marcie,

looking at your screenshot https://foliovision.com/images/2020/12/Screenshot-2020-12-01-22.44.21.png it appears something is calling one of the WP action hooks in a non-standard way.

Do you get into the same issue when you try to use some standard WordPress theme such as Twenty Twenty?

If that won’t help, then it might be one of the plugins. That warning about JavaScript is worth checking – if some plugin is loading the secondary copy of jQuery library like that it’s a good indication that some plugin is outdated and might be resposnible for these editing issues.

I recommend that you try disabling plugins one by one until you find which one it is. Or you can download all your files using FTP and then look for https://ajax.googleapis.com/ajax/libs/jquery/1.11.0/jquery.min.js in the file contents with some advanced search tool.

Thanks,
Martin

Hello Kendell,

the idea is that when you enter fullscreen you want to be able to continue using the video transcript. And it has to appear somewhere. Plus there is a button to collapse the transcript box (in FV Player Pro Beta currently).

If you would like to hide it when in fullscreen you can use this CSS:

.flowplayer.is-fullscreen .fv_fp_transcript_wrapper {
  display: none;
}

Thanks,
Martin

Hello Mike,

does the issue occur when editing the page, or when viewing it?

Is the player shortcode inserted in content which is not in page HTML, but loaded with Ajax? That’s what might be causing our JS loading routine to not run on your page. We have no way of telling if there is potentially going to be some Ajax call which will require our scripts.

Thanks,
Martin

Hello Mike,

sorry about the late reply. Please enable Settings -> FV Player -> Integrations/Compatibility -> “Load FV Flowplayer JS everywhere”, it might fix the issue.

With FV Player we are very careful to only load the plugin resources when they are needed to not slow down your page load times. In case of some page builder our plugin doesn’t know it might need to load these files, which can then result in that bad appearance.

Ideally we would be able to trigger the load for any page builder, but since each page builder is different we have to target them one by one.

Does the issue occur when editing the page, or when viewing it?

Please forward out message to Thrive Themes, perhaps they will have a suggestion.

Thanks,
Martin

Hello Bruno,

just hit any of the save butttons.

Thanks,
Martin

Hello Edward,

the rollback is available in Settings -> FV Player Pro -> Tools -> Rollback. Currently the options are:

Are you having issues with version 7.4.37.727?

You can go back to the previous minor release here:

[ Reinstall version 7.3.19.727 ]

You can go back to the last version without FV Player Database here:

[ Reinstall version 7.2.8.727 ]

You can reinstall the last FV Player 6 here:

[ Reinstall version 6.6.6 ]

Thanks,
Martin

Hello Edward,

there was no change that would affect the AWS S3 hosted videos. Do you see that video checker warning even now when you reload that page? Do you use any other plugin for S3?

If you do not see the 7.4.38.727.beta version on the wp-admin -> Plugins screen even after switching to beta then please check if you are not using any plugin to extend the wp-admin interface. Or perhaps you were using Windows. I fixed that for the next release.

Thanks,
Martin

Hello Alessandro,

please check our API guide where you can find a JavaScript code sample for obtaining the currently playing player: https://foliovision.com/player/advanced/api-programming#js-properties

Perhaps you will have to adjust ‘.flowplayer.is-ready’ to ‘.flowplayer.is-playing’.

Thanks,
Martin

Hello André,

I don’t think we need another option for this. If voice spans are present it should always process them like you described.

I like the idea of the indentation too. I hope we could get that without having to use tables. But what happens if there is a subtitle line without the voice span? Would that show without indentation?

Thanks,
Martin

Hello Eisen,

our styling covers webpage widths up to 1020 pixels. Anything above will use the 4 videos in line.

How wide is your content column? Do you get much bigger thumbnails than on our demo page? https://foliovision.com/player/demos/playlist-styles#polaroid

Thanks,
Martin

Hello Sandor,

unfortunately I was not able to reproduce the bug. I opened https://foliovision.com/player/demos/hls-stream and played the last video. In that video I choose the 1080p quality. I could see the FVPlayerHLSQuality in browser localStorage was set to 3, as the qualities are internaly numbered as 0, 1, 2 and 3.

Then I played the first video, which only has 3 qualities. So there are internally numbered as 0, 1 and 2. But it would play just fine. Although with the auto quality selected as 1080p or the 3rd quality was not available.

I see that this is not perfect, but the issue we were facing is that during the video load the HLS.js doesn’t know which quality is using what bitrate. So our attempt to remember the choosen bitrate instead of a stream “number” has failed.

Maybe there is something special about your streams. For example I haven’t tested what happens if each video has different amount of audio tracks for different languages. But from what I’ve seen so far it should just work as these do not affect the internal numbering and in the worst case it would fall back to picking the quality automatically.

Thanks,
Martin

Hello André,

thank you for posting your notes!

We could parse these voice spans and save you the trouble of adding the CSS rules for each voice.

Thanks,
Martin

Hello Edward,

we have added a preset setting for the DRM text which lets you use the Watermark mode in which the video overlay is always present. With the Flash preset it only appears for 1 or 2 video frames.

To get this new feature you have to switch FV Player Pro to Beta (here’s how https://foliovision.com/player/basic-setup/switching-fv-player-pro-to-beta) and then update to the latest version (7.4.38.727.beta). You can also grab a fresh ZIP from https://foliovision.com/my-licenses and switch to Beta afterwards.

Thanks,
Martin

Hello Anton,

we have added a preset setting for the DRM text which lets you use the Watermark mode in which the video overlay is always present. With the Flash preset it only appears for 1 or 2 video frames.

To get this new feature you have to switch FV Player Pro to Beta (here’s how https://foliovision.com/player/basic-setup/switching-fv-player-pro-to-beta) and then update to the latest version (7.4.38.727.beta). You can also grab a fresh ZIP from https://foliovision.com/my-licenses and switch to Beta afterwards.

Thanks,
Martin

Hello Brian,

we have enabled the use of transcripts in video playlists. Both transcripts are then placed in the page HTML code, although only the first one is visible. When you switch to another playlist item the other transcript box is then revealed and so on.

To get this new feature you have to switch FV Player Pro to Beta (here’s how https://foliovision.com/player/basic-setup/switching-fv-player-pro-to-beta) and then update to the latest version (7.4.38.727.beta). You can also grab a fresh ZIP from https://foliovision.com/my-licenses and switch to Beta afterwards.

Thanks,
Martin

Hello Johnny,

we are planning to test that plugin ourselves and fix what’s necessary to improve FV Player Pro compatibility.

Thanks,
Martin

Hello Alessandro,

yes, FV Player Pro remains without changes as the tracking is part of the free plugin.

Thanks,
Martin

Hello Miles,

I’m able to play the video on https://tangotopics.com/five-lead-errors/ without issues.

When you check the Network panel of the developer tools you should see there are 2 requests for the mp4 file. The first one will get 403 error and it’s normal. Then there is a second request where the mp4 file link also has the AWS signature on it and that one should succeed.

Please let us know if you are using and browser extensions and if you tried to disable them all. Or try to click to open the Guest window in Google Chrome and try to test there. Such window opens without any browsing history and extensions and it’s a good place to test, even better than an incognito mode.

Thanks,
Martin

Hello Johnny,

I see there is a JavaScript error coming from the minified file at //cdn.foliovision.com/wp-content/litespeed/cssjs/f331b.js?13306

Please try to disable that optimization and see if that fixes the issue.

If that works, then try to exclude the fv_player_pro.min.js file from the optimization and see if that help. LiteSpeed has some nice documentation about it here: https://docs.litespeedtech.com/lscache/lscwp/ts-optimize/#test-the-list

I can see the issue occurs after vttCssDef in our code. But I want to be sure the issue is with our code and not some other plugin as we don’t run into these issues with minify.

Thanks,
Martin

Hello Alessandro,

the purpose of heartbeat event is to keep the Google Analytics tracking alive. I tried to start playing a video and then go to some other tab and then come back to the video later and I could see all the video quartile events were tracked.

But for a live stream these video quartiles are useless and I can see how that Video/Seconds Played could be failing if user simply closes the browser tab without coming back to it.

It’s bound to the window unload event and perhaps we need to revise that and use some more modern approach like the beacon or even track this when the video ends. But in some way that would work for a live stream which has ended as well.

Thanks,
Martin

Hello Miles,

if it works for you in incognito mode than it must be some Chrome extension which you are using. Please check chrome://extensions/ and try to disable the extension on-by-one until you find the one which is responsible for this.

If you know a bit about web development you can also try to open your browser developer console (here’s how https://foliovision.com/player/troubleshooting/javascript-browser-console), then try to load the page with the video again and play it. See if any error appears on the console. It might be caused by some browser extension.

Thanks,
Martin

Hello Marc,

the VTT with preview images loads fine as the Stream Loader feature of FV Player Pro removes the CORS requirement – it loads from the same domain as your website.

BunnyCDN should use a better default list of file extensions for CORS.

Thanks,
Martin

Hello Marc,

yes, exactly. And according to my tests the VTT subtitles are not affected by the new Stream Loader technology which we put together. So I’m not sure why it’s not working for you.

Please end over your VTT file you are using, or even better a link to the page where we can see the issue.

Thanks,
Martin

Hello PatrickBrian,

I’m not getting that error here: https://www.optimize.me/greatest-year-ever/

Does it happen only when you are logged in? Does it seem to break anything?

Ideally you would be able to enable SCRIPT_DEBUG to be able to give us a better error trace. You can do so by adding this to your wp-config.php if you have experience with editing of PHP files:

define( 'SCRIPT_DEBUG', true );

Thanks,
Martin

Hello Marc,

FV Player Pro 7.4.36.727 is out. You will have to activate Settings -> FV Player Pro -> Stream Loader -> Enable to make sure your VTT file is processed to support URL tokens for the actual images.

Thanks,
Martin

Hello Devin,

FV Player 7.4.36.727 is out.

Thanks,
Martin

Hello Shin,

do you mean you are using Settings -> FV Player -> Mobile Settings -> “Use native fullscreen on mobile” and it’s no longer working on iOS 14?

Actually it doesn’t work in any iOS version. I found it was caused by our “Compatiblity – Fullscreen appearance fix for Google Pixel 4” fix which was introduced in 7.4.35.727.

I prepared a fix for this to go out in the next release. If you want to get it right now please reinstall FV Player. To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

Then install FV Player again and you will get the fixed version already.

Thanks,
Martin

Hello Marc,

it will be this week.

Thanks,
Martin

Hello Francis,

thank you for the bug report, however I was not able to reproduce the error.

Do you get that same issue when you preview your website with a standard WordPress theme?

Is it happening with a playlist or is that a single video? How many players are on the page? Please share the link to your page where we can see the issue.

Thanks,
Martin

Hello Will,

most of the plugins have difficult to manage subscriptions and FV Player is not any better. We do offer a 2/3 discount on the renewal pricing however.

We would like to improve our licenses to work with subscriptions similar to how a web hosting companies bill their users – there would be a single subscription per user billed annually and you could easily add more licenses for different plugins by paying the difference in the prices etc. So no need to renew different plugins at different times. And a single payment/subscription would cover it.

Thanks,
Martin

Hello Marc,

the VTT thumbnail previews from Coconut.co do work and that Videohop service should work too.

FV Player Coconut which is a free plugin integrates the entire workflow of video encoding, encryption and thumbnail previews: https://foliovision.com/downloads/fv-player-coconut

Thanks,
Martin

Hello Cirdec,

it says you were banned. This could happen if FV Player Pro would access the same missing Vimeo video over and over again. We cache all the API calls and make sure we do not over-use it, but we had some user with similar issue before.

When you check your first screenshot you will see there is a log of errors – please check if you recognize these videos and if they actually exist.

If some of them doesn’t exist, you should be removing it from your website and then contacting Vimeo to remove the ban.

Thanks,
Martin

Hello Kristin,

please check Settings -> FV Player Pro -> Mobile Settings -> Force landscape orientation in fullscreen. Perhaps we should make it on at all times and remove that option. It should work reliably on Android phones.

Thanks,
Martin