FVP cut YT films URGENT

[Solved]

Kris 4 years, 2 months ago

Hi Team,
Very disappointing that FVP cuts any YT films by a 4-5 min. No display message that something has been done wrongly etc. or any conflict.
Can you please come back ASAP on potencial error on my/your side?
Thank you
Kris
Ps. the attached film suppose to run 28+ min and i have only 24, it starts sth like on 4 minute.

Critical-error

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Martin 4 years ago

Hello Kris,

I tried to post that same video and I got the proper length

Please try to enable Settings -> FV Player Pro -> Pro Features -> Custom start/end time. Then see if that video has anything entered in the Start/End fields. Full guide can be found here: https://foliovision.com/player/advanced/custom-start-end-time

If it won’t help, please try putting such video on some public page and try to open that in an incognito browsing mode. Will it show with proper full length there?

Thanks,
Martin

Kris 4 years ago

Hi Martin,
finally after 30-60 min it got fixed, i wonder if it could be something this cookies saved time, as when i cleared out it got fixed. i did another posting last weekend and all was ok, but i keep now the clearing all cookies after i close browser. let’s see how it goes. so far you can close the ticket. thanks!

Viewing 2 replies - 1 through 2 (of 2 total)