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{"video_meta":{"video":{"0":{}},"subtitles":{"0":[{"code":"","file":""}]},"transcript":{},"chapters":{}},"player_meta":{},"fv_wp_flowplayer_field_player_name":"","videos":{"0":{"fv_wp_flowplayer_field_src":"https://kaysfit-website.s3.us-east-2.amazonaws.com/wp-content/uploads/2021/02/19174648/Coach-Kay_s-Vegetable-Prawn-Sauce-with-Boiled-Yam-1.mp4","fv_wp_flowplayer_field_src1":"","fv_wp_flowplayer_field_src2":"","fv_wp_flowplayer_field_width":"100%","fv_wp_flowplayer_field_height":"100%","fv_wp_flowplayer_field_rtmp":"","fv_wp_flowplayer_field_rtmp_path":"","fv_wp_flowplayer_field_mobile":"","fv_wp_flowplayer_field_splash":"","fv_wp_flowplayer_field_splash_text":"","fv_wp_flowplayer_field_caption":""}},"fv_wp_flowplayer_field_subtitles_lang":"","fv_wp_flowplayer_field_width":"100%","fv_wp_flowplayer_field_height":"100%","fv_wp_flowplayer_field_autoplay":"","fv_wp_flowplayer_field_embed":"","fv_wp_flowplayer_field_align":"","fv_wp_flowplayer_field_controlbar":"","fv_wp_flowplayer_field_sticky":"","fv_wp_flowplayer_field_playlist":"","fv_wp_flowplayer_field_share":"","fv_wp_flowplayer_field_share_url":"","fv_wp_flowplayer_field_share_title":"","fv_wp_flowplayer_field_speed":"","fv_wp_flowplayer_field_playlist_advance":"","fv_wp_flowplayer_field_end_actions":"","fv_wp_flowplayer_field_redirect":"","fv_wp_flowplayer_field_popup_id":"","fv_wp_flowplayer_field_popup":"","fv_wp_flowplayer_field_email_list":"0","fv_wp_flowplayer_field_ad":"","fv_wp_flowplayer_field_ad_width":"","fv_wp_flowplayer_field_ad_height":"","fv_wp_flowplayer_field_ad_skip":""}
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Hello Ezekiel,
so you got that as an error “An unexpected error has occurred. Please copy the player raw data below and submit a support ticket to Foliovision” when trying to save the video?
Does it happen again when you try to create new FV Player instance or was that just an one off? Some plugin error or plugin conflict might be breaking the saving routine.
Are you able to check the PHP error logs? Does it show anything realted to fv-wordpress-flowplayer or FV Player at the time when it failed? If you are not sure you can try to install this plugin: https://wordpress.org/plugins/error-log-monitor/ Then try to save another player and see what was added to the logs – if the save fails again.
Thanks,
Martin
Viewing 1 replies (of 1 total)
