HLS Video stop working after 14.4 iOS update

[Solved]

Michael C. 5 years ago

Good day,

HLS encrypted Video stopped working after iPhone 11 Pro 14.4 iOS update. Nothing has changed on our site that points to this. Video checker is fine, video works on iOS 14.3, Android, Windows, Mac, etc.

The exact error is:
html: Video file not foundhtml5: Video Decryption Error Video file expired (see attached screenshot as well).

FV Player Pro Version: 7.4.39.727.1

Thank you!

HLS_Decode_Error_iOS_14_4

Viewing 2 replies - 1 through 2 (of 2 total)

Martin 5 years ago
Hello Michael,

I tested on iPhone 6 with iOS 14.4 and 14.2. The user agents were:
```
Mozilla/5.0 (iPhone; CPU iPhone OS 14_2 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/14.0.1 Mobile/15E148 Safari/604.1
Mozilla/5.0 (iPhone; CPU iPhone OS 14_4 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/14.0.3 Mobile/15E148 Safari/604.1
```
No issues with any of the encrypted videos here: https://foliovision.com/player/demos/encrypted-hls-stream

Could you please reload the page and try again? I wonder if your website requires users to be logged in to see videos and if your login session has expired.

If that won’t work, please send the link to one of your pages which we will be able to open. Then please test with https://foliovision.com/player/demos/encrypted-hls-stream

Thanks,
Martin
Michael C. 5 years ago

Thank you for your help, you were spot on with the analysis – there was a header issue with the expiration!

Viewing 2 replies - 1 through 2 (of 2 total)