Hello Dimitrii,

thank you for all the logs. I see we did not add the Referer header for the HLS separate audio track check, so this would fail for users who use multiple audio tracks.

Please deactivate and delete the FV Player Pro plugin you are using, then hit “Install Pro extension” at the top of the wp-admin -> FV Player -> Settings screen.

That will give you the FV Player Pro plugin with the fix.

Thanks,
Martin

Hello James,

We would recommend that you actually setup FV Player on the other website and post the video there.

You can hide the Embed button using CSS: https://foliovision.com/player/faq-intro/css-tips-and-fixes#hide-embed-button

Thanks,
Martin

Hello John,

please edit your post and remove the Featured Image using the editing interface.

FV Player will not try to set the Featured Image again for that post. If you use the classic WordPress editor, you can do so using the Featured Image box.

If you use the Block editor (Gutenberg) then please check this video at 2:31: https://videopress.com/v/AMJqN3ia?at=151

If you never want the Featured Image to show on top of your articles, then it’s better to remove it in your theme.

Thanks,
Martin

Hello Dusan,

please deactivate and delete the FV Player Pro plugin you are using, then hit “Install Pro extension” at the top of the wp-admin -> FV Player -> Settings screen.


Then switch to the Beta release using the steps from here if you are not already using it: https://foliovision.com/player/basic-setup/switching-fv-player-pro-to-beta


That will give you the FV Player Pro plugin which will let you load chapters that way.

Thanks,
Martin

Hello Peter,

we will see if we can put this into the next release this or the next week, or if this was to wait for the new major version which will hopefully be out by the end of May.

Thanks,
Martin

Hello Robert,

unfortunately the WooCommerce database structure is a bit complex, so this might not be too easy.

Also, FV Player Pay Per View does not provide much additional interface when it comes to the history of purchases. It’s more or less just the “Watch full video” link on the order page as seen here:

And then of course FV Player let the user watch the full video:

The adjustments to do are:

• link the WooCommerce product to the FV Player instance using wp_fv_playermeta table using the ppv_wc_id meta_key
• link the FV Player ID to to WooCommerce product using the fv_player_ppv_player_id meta_key in post meta
• setup WooCommerce product pricing variations for video rental/purchase – this is the worst of all as each variation is actually additional entry in wp_posts (custom post type)

Please let us know if you have a programmer working on your project who could handle this or if you need help.

Thanks,
Martin

Hello Dusan,

the code which you posted works, but the problem is that FV Player Pro needs to create the chapters div ahead of time.

We will add some code to ensure it’s created even if the chapters are added in JavaScript and make it part of FV Player Pro Beta.

Thanks,
Martin

Hello Daniel,

thank you for bringing up the metered bandwidth issue.

Unfortunately the YouTube Player API has removed the quality control back in October 2019: https://developers.google.com/youtube/iframe_api_reference#october-24,-2019

So I don’t see a practical way of changing this.

I wonder if downloading the YouTube videos into your own video hosting where you are in control of the video serving could be a solution.

Thanks,
Martin

Hello Deewin,

our XML sitemap uses a generic styling, for the next major release we made the font a bit bigger.

Thanks,
Martin

Hello C,

since you are using FV Player Pro you should be enabling the full Vimeo integration which will avoid the issue: https://foliovision.com/player/video-hosting/how-to-use-vimeo

Otherwise Vimeo is just an iframe and the player script has to finish loading for it to set the size properly. By default it only loads when you start interacting with the page, this is controlled in wp-admin -> FV Player -> Settings -> Integrations/Compatibility -> “Optimize JavaScript loading”.

But I see we should assume a 16:9 aspect ratio for these iframes.

Thanks,
Martin

Hello Chloe,

please check the original email message sent to contact@mystory*u to find the ZIP file.

I only reposted my message here to conclude this thread.

Thanks,
Martin

Hello Tonia,

as you wrote in your email:

I found the cause. It was the upgrade to WordPress 6.2. After downgrading 2 sites, the video replay functions again.

We found WordPress 6.2 doesn’t set the HTTP Referrer header anymore for the WP HTTP calls.

FV Player Pro 7.5.33 is out and it will fix the issue.

Please click wp-admin -> FV Player -> Settings -> and down at the bottom find “Stream Loader” -> “Clear cache” if the issue persists. But it should clear automatically.

Thanks,
Martin

Hello Chloe,

when using the roll-back feature FV Player removes the FV Player Pro plugin to also install an older version of it. However since your license is no longer active it was not allowed to do so.

Sorry about the inconvenience, it was not our intention to remove the Pro plugin. We believe that you should be able to use the plugin as you paid for it once. But of course we cannot guarantee it will keep working in future WordPress versions and on the future mobile devices. But it should be good at least for couple more years.

Please install the FV Player Pro 7.4.33 from the attached ZIP file.

I would suggest you still try to put up the latest FV Player as these two might work together without big issues and you would get all the security fixes that way. Just make sure you disable FV Player Pro before the upgrade and active it afterwards as that old FV Player Pro could have an issue like that.

Thanks,
Martin

Hello Felipe,

yes, it would be possible to add. We will check how difficult it would be and see if we can fit it into our schedule.

Thanks,
Martin

Hello Matthew,

this featured will be part of the brand new release of FV Player with new editor. It should be out next month.

Thanks,
Martin

Hello Stuart,

please reinstall FV Player Pay Per View from a new ZIP file which you get from https://foliovision.com/my-licenses

Then the Watch button will not show if you have associated any files for download to the EDD Download item. You said you put in these file links, so it should work.

Thanks,
Martin

Hello Stuart,

we are still looking into this. Perhaps we could work with the EDD Download Files.

You also mentioned:

I want to change some of our older PPV items to a Free Download for existing customers.

Please let us know if you were able to accomplish that. Did you just set the price to 0 for existing customers using some EDD addon?

Thanks,
Martin

Hello Meir,

it’s original_formatting, I just added it to the list now: https://foliovision.com/player/developers/shortcode-parameters#subtitles

Thanks,
Martin

Hello Francis,

with the next major release of FV Player the editor data will use a proper JSON format for saving. That should avoid breaking these OWASP rules.

It will also no longer use URL ending with admin-ajax.php?fv_player_db_save but admin-ajax.php?action=fv_player_db_save.

Thanks,
Martin

Hello Stuart,

it cannot be changed on a per-item basis unfortunately.

Please reinstall FV Player Pay Per View from a new ZIP file which you get from https://foliovision.com/my-licenses

Then you will be able to write these instructions into the “Download Notes” box on the EDD Download item editing. It’s a core EDD feature and the text will appear on that receipt page like it says:

Special notes or instructions for this product. These notes will be added to the purchase receipt.

The standard FV Player PPV Watch button will appended at the end of it.

Thanks,
Martin

Hello Drew,

it’s strange as we did not run into that issue and we test on PHP 8.2 as well.

In that part of the code we work with get_post_custom() function which returns an array which we then iterate (both dimensions). So the preg_match_all() function call should really be getting a string already. But I added a check now.

Please reinstall from https://foliovision.com/downloads/fv-wordpress-flowplayer.zip and see if that fixes the issue.

Thanks,
Martin

Hello Meir,

the video subtitles appearance can be controlled in FV Player settings: Customizing FV Player Skin -> Subtitles

We will think about allowing user to control this. YouTube has way too many options, Netflix is a bit better but it’s still too much. We are thinking of 3 buttons to make the type larger or smaller and a high contrast mode.

Thanks,
Martin

Hello Gbrother,

I can see the issue, we are working on a fix.

Thanks,
Martin

Hello blsmedia18,

it’s not easy as AirPlay can have different user agents.

For example on Apple TV it’s going to be actually “Apple TV”.

Something like this might work:

AuthType Basic
AuthName "Authentication Required"
AuthUserFile {your path to .htaccess}
<RequireAny>
    Require expr %{HTTP_USER_AGENT} =~ m#Apple TV#
    Require valid-user
</RequireAny>

Thanks,
Martin

Hello Francis,

I see, so we are keeping ?fv_player_db_save for now.

I will concentrate on improving the way we handle the JSON data.

Please let us know what other calls are failing. It might be the player cloning or export, but I can’t think of anything else using JSON data.

Thanks,
Martin

Hello Tiziano,

we worked on fixing various PHP 8.0 to 8.2 warnings, but we haven’t stumbled upon this one yet. Perhaps you have some malformed video in your database, or the basic video duration check is failing for it.

Could you please reinstall FV Player from this link? https://foliovision.com/downloads/fv-wordpress-flowplayer.zip

Then the issue should be fixed.

Thanks,
Martin

Hello Francis,

unfortunately these errors are not related. The first one is some WP Ajax call made by other plugin and the second one is JetPack.

It seems you found this in the web server access logs, but to diagnose the issue in detail you have to check the PHP error logs. The plugin which Maria mentioned can be useful if you want to see the log entries in your wp-admin, otherwise you can still check it in the logs.

Thank you for the System Info – it appears you have many instances of FV Player saved in the database. Did this issue only start occurring recently?

Thanks,
Martin

Hello Robert,

are you using any caching or web application firewall?

Or does your new web host block direct access to PHP scripts in wp-content folder? That’s how the FV Player Pro’s Stream Loader Speed-Up option works – it avoids loading large part of WordPress to make it faster.

Thanks,
Martin

Hello Fobraynes,

it’s true that the WordPress shortcodes do not handle these ] symbols well – the shortcode just fails to parse properly when it’s in an argument value.

We will fix it to not cause this issue for YouTube videos with ] in the title when the title is fetched on post save. That will at least fix the issue for you going forward.

This issue does not occur when you use the FV Player Editor – either on your posts or in wp-admin -> FV Player.

Thanks,
Martin

Hello Kbk,

if the YouTube splash screens are coming up form the new videos inserted with FV Player Editor then there is nothing wrong with your API key.

Let’s see if that “Last Error” message changes date at some point. Perhaps GoogleAPIs.com had some glitch when that message occurred.

Thanks,
Martin

Hello Kbk,

are you getting the number of 11 queries per day from your Google API console?

The message which you saw is coming from GoogleAPIs.com directly. Do you still see it with the latest date and time or is it still the same – from 17 Jan 2023 01:49:24 +0000 ?

Thanks,
Martin

Hello exmost,

this could work with a PHP code.

However I would strongly recommend you to use the actual FV Player database to post your videos. That way we can ensure all the features work properly – from video duration scanning, to user video position saving or playlists, or interactive transcript and chapters with FV Player Pro.

I assume you are using a custom post type in WordPress where you put up the fields you want to fill in. So you can probably just as well add what we call the FV Player Video Custom Field: https://foliovision.com/player/developers/video-custom-fields (setting that up requires some PHP programming skills, but we are thinking about not making it a setting)

That way you would get the full-featured FV Player Editor right on your post editing screen.

If you still need to use a basic custom field, you can check the PHP code sample here: https://foliovision.com/player/developers/api-programming#custom-fields -> “how to feed in values from postmeta”

Thanks,
Martin

Hello Roland,

it seems you are using the Accelerated Mobile Pages plugin.

I tried with that one and it worked for me.

It seems that something is hiding the video controls in your case – the <amp-video> element has no controls attribute. Is there any setting that might affect that?

Thanks,
Martin

Hello Taco,

at first I thought it might not work in Widgets, but it does work in Widgets and your sidebar is build using something else.

Could you please try to put in one more video into that section and see if it will work with the lightbox textlink?

Thanks,
Martin

Hello Tonia,

I checked the previous thread about this issue: https://foliovision.com/support/fv-wordpress-flowplayer/troubleshooting/uploaded-videos-with-wordpress-and-coconut-plugin-give-error-at-playing

Last time the issue was that we tried to support even PHP 5.6. To fix it we set the minimal version of AWS parts of FV Player to 7.2. That way we got the latest GuzzleHTTP version.

However we are still on the latest GuzzleHTTP version, even requiring PHP 8.2 did not update the version. What GuzzleHTTP is now in ElementsKit Pro?

Is there any way of preventing ElementsKit Pro from loading all their libraries? Could you please ask their support?

Thanks,
Martin

Hello Abel,

I looked at https://flussonic.com/flussonic-media-server/#features and I see Flussonic supports the AES-128 encryption which would be the right way of preventing easy video downloading.

The detailed guide about how that works can be found here: https://flussonic.com/doc/content-protection-with-drm/a-simple-key-server/

This could work with FV Player as well – the decryption key would be better protected. However does Flussonic support fixed decryption key for a stream or does it always have to rotate? I found this in their guide:

“Flussonic will rotate keys once per 10 minutes.”

Are you only running live streams with Flussonic, or even VOD? Does it run on your own server?

Thanks,
Martin

Hello Hoshang,

I’m not sure why the license check if failing for you.

Please get the FV Player Pro ZIP file from https://foliovision.com/my-licenses and install from that before I get a chance to look into that licensing issue.

Thanks,
Martin

Hello Hoshang,

since WordPress 5.7 version or so you can just drop in that ZIP file to your wp-admin -> Plugins -> Add new screen and it will offer reinstalling the plugin. You can also deactivate and remove the current FV Player plugin and then install from that ZIP file.

Once you deactivate and delete your current FV Player Pro plugin you will be offered to “Install Pro extension” at the top of the wp-admin -> FV Player -> Settings screen. That will give you a fresh copy of FV Player Pro which you will also have to switch to Beta as I described.

Thanks,
Martin

Hello Hoshang,

the new iPads can play MPEG-DASH streams. So we fixed that.

Could you please reinstall FV Player from this link? https://foliovision.com/downloads/fv-wordpress-flowplayer.zip

Then also deactivate and delete the FV Player Pro plugin you are using, then hit “Install Pro extension” at the top of the wp-admin -> FV Player -> Settings screen.


Then switch to the Beta release using the steps from here if you are not already using it: https://foliovision.com/player/basic-setup/switching-fv-player-pro-to-beta


That way MPEG-DASH will be used for iPads and it will play.

The way we use MPEG-DASH with FV Player Vimeo Security provides greater video protection than just the HLS streaming, although for these Vimeo videos loading on iPads the downside is that each has to be unmuted as it starts playback without sound.

However I’m still running into some issues with not being able to unmute the video on iOS 16. So I’m working on that.

Thanks,
Martin

Hello Lukas,

I don’t think we heard of FV Player issues with Bunny Stream before.

Please provide a publicly accessible test page where we can see the issue and also the System Info from wp-admin -> FV Player -> Settings -> Tools -> System Info. I mainly need to know if you use “Enable Token Authentication” in wp-admin -> FV Player -> Bunny Stream Jobs -> Settings.

Thanks,
Martin

Hello Girish,

please get a new FV Player Pay Per View ZIP files from https://foliovision.com/my-licenses and reinstall from that.

If that won’t fix the issue, then it seems to me the FV Player shortcode might be getting processed multiple times due to some unforeseen circumstance, such as some redundant shortcode parsing due to some theme function or a SEO plugin.

To check that we would need you to enable wp-admin -> Settings -> FV Player PPV -> “Debug mode” and then see if you can reproduce the issue as regular customer – trying logged out in a new browser. If yes, reopen the page with ?fvpp_debug added to the URL and send the HTML code of the page to us please.

Thanks,
Martin

Hello Steve,

thank you, for now we will work on supporting the existing instances: https://joinpeertube.org/instances

What would be the reason to have your own Peertube instance and then post videos from it to a WordPress website?

Thanks,
Martin

Hello Nikolas,

thank you for sending the link over. I was not able to reproduce the issue on iPhone with iOS 15.4.

But I could see it when using iOS 16. It seems to me the issue is with the YouTube iframe. Even though we set the iframe dimensions properly, the video inside of it is set to a much smaller size.

When you try to scroll up and down while the video plays it actually fixes its size.

The issue seems to only affect the portrait videos.

It really is a YouTube issue and outside of our control – I found the exact same bug in Google’s Issue Tracker for YouTube: https://issuetracker.google.com/issues/258991491

I hope they will get it fixed soon.

Thanks,
Martin

Hello Gordon,

if you want to use a splash screen then please use the full shortcode.

This whole feature with anchors opening the lightbox has been designed to be quick and easy. It’s for text links which open the video.

Thanks,
Martin

Hello Brian,

please try activating wp-admin -> FV Player -> Settings -> Integrations/Compatibility -> Load FV Flowplayer JS everywhere. Then you can copy all the scripts form your homepage footer which might just work. Then you can add your custom logic to only load it when needed in your new CMS.

Thanks,
Martin

Hello Francus,

we are finishing the new editor for FV Player 8.

I’ll check with Alec if we would like to add a feature for custom links showing as the video plays. We call it the Timeline Actions.

The reason why we did not work on that feature is that YouTube had such feature couple of years ago and then it was removed. It was possible to put up custom links at any given time of the video to make it more interactive. These days the links only work at the end of the video and are limited to other videos I think.

However I always liked that feature, it could be used to add some quick additional explanation to any part of the video even after the video has been posted. It seems like a great way of adding more information to the video without having to upload a new version of the video.

Thanks,
Martin

Hello Jason,

I found the issue – some of the new videos would not cast properly as the Vimeo videos were loading a bit differently for desktop Chrome than for the Android with Chrome.

Please deactivate and delete the FV Player Pro plugin you are using, then hit “Install Pro extension” at the top of the wp-admin -> FV Player -> Settings screen.


Then switch to the Beta release using the steps from here if you are not already using it: https://foliovision.com/player/basic-setup/switching-fv-player-pro-to-beta


That will give you the FV Player Pro plugin with the fix.

Thanks,
Martin

Hello Jason,

I tried that video and it worked. I noticed that sometimes when I do a lot of testing with Chromecast the icon might not appear. So I close the browser and re-open it and the icon appears. But in this case it was there from the beginning.

Thanks,
Martin

Hello Tobias,

thank you for the example, however that website uses different video files – one for each tuning. You can also notice that the color of the accordion changes based on the tuning. I checked this on the Andachtsjodler lesson.

Thanks,
Martin