Hello Rick,

please add a new lesson, do not insert FV Player and set some Featured Image. Then save the lesson and try to remove the Featured Image. Will that work?

If yes, then please repeat the same procedure, but this time insert FV Player and make sure it sets the Featured Image for you. Then when you try to remove the Featured Image – and it won’t work as you said.

The piece of information which we need to troubleshoot is in the wp_postmeta database table. Will the lesson post ID have a meta_key _fv_player_featured_image_players? If should store the player ID which is inserted in the lesson.

If you are not familiar with the database tools you can try to use wp-admin -> Tools -> Export. Choose the LearnDash lessons in “Choose what to export” and then in “Start date” and “End date” pick the date range to target your test lessons. Then please send over the resulting export file – I will be able to check what meta keys are stored for your lessons. If we find our meta_key _fv_player_featured_image_players is missing, we can figure out the next troubleshooting step.

Thanks,
Martin

Hello Rick,

it’s true, FV Player will use its splash image and set it as the Featured Image for the post if there is none.

However it only does so once. If you remove the Featured Image afterwards, FV Player will not put it’s splash image back in. Unless you add another FV Player instance to the post.

I verified that this works with LearnDash Lessons.

Please note that this behavior was only improved in FV Player 7.5.26.7210.

Thanks,
Martin

Hello Ab,

I checked /company/events/webinar-video/ on your website and could see FV Player is set to track with UA-11..86-1. So that’s GA3.

What happens if you configure it to use GTM-W...Z found in your GTM tag?

What happens if you remove the analytics ID from FV Player completely? It should still detect GTM that way.

If none of the above will fix the issue, then it seems we need a way of configuring if the GTM should be used in the GA3 or GA4 mode.

Thanks,
Martin

Hello Bawalker,

please reinstall from https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip once again and it will be fixed as well.

Thank you for the bug report!

Martin

Hello softlv8,

Could you please reinstall FV Player from this link? https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

Then the issue will be fixed. The blank spaces in the URLs were not handled properly. The reason why it worked with FV Player Pro is that in that case browser already sends in properly encoded link.

Thanks,
Martin

Hello Bawalker,

could you please allow visitors from Slovakia to access your website? It seems entire Europe is blocked.

I checked the category page https://www.winholt.com/product-category/shelving/ and it links to 12 items.

I see that the sharing buttons on the player on that page actually work for the first of the items, which is https://www.winholt.com/product/beer-keg-racks/ It’s like that as we except FV Player to be embedded in the post, but it seems to be in the category description.

Could you please reinstall FV Player from this link? https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

Then it should be working for you. I added some code to detect FV Player placement outside of loop on a category/tag/taxonomy page and let is use the category/tag/taxonomy link in that case.

Thanks,
Martin

Hello softlv8,

I found that the videos hosted on DigitalOcean Spaces play fine when using FV Player Pro, but not when only using the free FV Player.

In FV Player Pro the videos load using Ajax while in FV Player they the URL is part of the page HTML code, so it might need some different encoding.

It’s weird that we found out about this issue now as it uses the same signature system as Amazon S3 which was part of the plugin for years and years.

I hope this will be easy to fix.

Thanks,
Martin

Hello Gomez,

please reinstall FV Player from this link: https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip

To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

Then it should finally work.

It’s weird that you were able to even install FV Player if your database server limits the table row size to just 8126 bytes. So something has changed on your database server it seems and now any change to the table was no longer permitted. So I set these table fields to be smaller where possible.

Thanks,
Martin

Hello Gregory,

please let us know if you are still running into the issue. It seems that at some point you entered a bad key for FV Player VAST – starting with “$” instead of “fv”.

Thanks,
Martin

Hello Gomez,

could you please reinstall FV Player? To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost.

Then install it again and you will get the version with the fixes:

• FV Player Editor will complain when you try to edit a broken video
• FV Player Editor will give you proper error when the saving fails
• Settings -> FV Player -> Tools -> Database gives you the database upgrade check messages

If you see this, then everything should work:

Here's the result of the last database upgrade check:

DESCRIBE wp_fv_player_players;
SHOW INDEX FROM wp_fv_player_players;
DESCRIBE wp_fv_player_playermeta;
SHOW INDEX FROM wp_fv_player_playermeta;
DESCRIBE wp_fv_player_videos;
SHOW INDEX FROM wp_fv_player_videos;
DESCRIBE wp_fv_player_videometa;
SHOW INDEX FROM wp_fv_player_videometa;

But maybe it will reveal where is the updater stuck.

Thanks,
Martin

Hello Gomez,

1. It’s strange if you are not seeing the new videos which you added at all.

FV Player 7.5.25 did add the splash_attachment_id field to the videos table. Perhaps the upgrade routine failed for you, although we ensure the database is updated anytime you open FV Player Editor.

Please send over wp-admin -> Settings -> FV Player -> Tools -> System Info, so that we can check if it’s there.

You can also run this SQL query if you know how to access phpMyAdmin for your website database:

ALTER TABLE wp_fv_player_videos ADD COLUMN splash_attachment_id bigint(20) unsigned

That might fix the issue. It will not fix the broken FV Player instances, but you should be able to insert new ones.

If not, we need to check the PHP errors.

Ultimately we need to figure out why did the database upgrade process fail and provide a way of retrying it.

2. I was able to reproduce this issue when I damaged the database on purpose.

Thanks,
Martin

Hello Kongsamdx,

our goal is to fix the portrait video detection if there is any issue with it. Please share your video URL so that we can have a look at it directly. We will keep the link private. You can also just sent it to the support email.

Thanks,
Martin

Hello Gomez,

1. I found that the editing did not work with Gutenberg after a recent fix to Mailchimp preview mode.

Please upgrade to FV Player 7.5.26.7210 which was released now and your issue should be fixed.

If that won’t fix the issue for you – do you mean that when you add a new player, you can see the [fvplayer id="..."] shortcode in your post and it appears in wp-admin -> FV Player, but nothing shows on the page? Then please provide a link to a test page which is affected by this.

2. About the player editing issue – please open your browser developer console, here’s how: https://foliovision.com/player/troubleshooting/javascript-browser-console

Then open your page with FV Player on it and try to edit it. You should see messages appearing on the console, similar to this;

FV Player Editor: Loading...
FV Player Editor: Attaching click actions...
FV Player Editor: Loading for TinyMCE in Text Mode...
FV Player Editor: Loading shortcode: fvplayer id="547"
FV Player Editor: Loading shortcode player id: 547
FV Player Editor: Running fv_player_db_load Ajax.
FV Player Editor: Finished fv_player_db_load Ajax.
{id: '547', author: '50', changed_by: '50', date_created: '2022-05-25 14:16:16', date_modified: '2022-05-25 14:16:16', …}
FV Player Editor: current_video_db_id: 667
fv-player-editor-video-opened 0
FV Player Editor: Video meta 'timeline_previews_job_id' not found for #667
FV Player Editor: Video meta 'timeline_previews_job_status' not found for #667
FV Player: Chromecast listener unavailable
FV Player Editor: No changes to save.

Please send it over so that we can see what leads to the error.

Thanks,
Martin

Hello Christian,

FV Player Pro 7.5.25.7210 is out and you can now use [fvplayer_download id="1234"] to have it show the download link for your Bunny Stream video used in that FV Player ID.

Thanks,
Martin

Hello Miksmusic,

unfortunately we were not able to reproduce the issue on our end. Please provide a link to a test page where we can see the issue.

Do you also run into it on https://foliovision.com/player/demos/mp3-in-fv-player ?

Please let us know what operating system you are using and which browsers you have tried.

Thanks,
Martin

Hello miksmusic,

actually I found your new forum thread about the issue here: https://foliovision.com/support/fv-wordpress-flowplayer/troubleshooting/slow-loading-media-in-certain-cases-in-v-7-5-works-in-7-4#post-160939

Thank you for posting that! Let’s continue there.

Martin

Hello Kongsamdx,

we try to get rid of unnecessary settings where possible.

We can detect the video orientation (landscape or portrait) properly, so this should all just work fine.

I provided the troubleshooting steps for you so that we can move forward with this and ensure you get the desired video display – only force landscape orientation for landscape videos.

Could you please go through what I posted in my previous message?

Thanks,
Martin

Hello Steffen,

I see that your theme positions the .movie__player > * elements with position: absolute. Then the playlist DIV covers the player DIV.

Please try to add this CSS into Settings -> FV Player Pro -> Skin -> Custom CSS:

.fp-playlist-external {
  position: static !important;
}

I wonder how we could improve our HTML to avoid the compatibility issue like this.

Thanks,
Martin

Hello Kongsamdx,

Could you please reinstall FV Player from this link? https://github.com/foliovision/fv-wordpress-flowplayer/archive/refs/heads/5095267703-hls-video-width-height.zip To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

Then when you play a vertical video and enter fullscreen your Android phone will no longer force the landscape orientation.

Thanks,
Martin

Hello Plast,

yes, the tool only changes the FV Player video and subtitle links.

However if you were adding new video using wp-admin by uploading it to the Media Library, these will not be affected and will still use your main domain.

Perhaps you could be using CDN Enabler plugin to rewrite all of your MP4 files to your video CDN domain. But I think that CDN would have to be pulling these video files through Cloudflare as it’s affecting all your main domain traffic.

Thanks,
Martin

Hello Kongsamdx,

please post a link to the page where we can see the issue with the vertical video not being detected.

The Video Checker is not showing for YouTube and Vimeo videos. I don’t think you are using one of these, but once we see the page, we might be able to figure it out.

Thanks,
Maria

Hello Remco,

I found that the YouTube videos do not autoplay when lightbox is opened on our website only when it’s the first click on the page.

On your website it’s a different issue, it appears that the YouTube iframe load is blocked. Could you please try to preview your website with some standard WordPress theme, go to your page and see if the issue still occurs? I wonder if there is some compatibility issue with your theme.

We were also looking into the JavaScript loading speed. We worked on some improvements, like speeding up the preload code a lot (from 400 ms for 50 players to just 12 ms by including the play icon in HTML).

Then we did another 30% speed improvement when the actual FV Player instances are loading.

We will finish some more testing of these improvements and then it should be part of one of the next versions.

Thanks,
Martin

Hello Remco,

do you mean the player should not show at all if the video is removed from YouTube?

Please let us know what’s your goal.

Thanks,
Martin

Hello Remco,

please deactivate and delete the FV Player Pro plugin you are using, then hit “Install Pro extension” at the top of the wp-admin -> Settings -> FV Player screen.

Then switch to the Beta release using the steps from here if you are not already using it: https://foliovision.com/player/basic-setup/switching-fv-player-pro-to-beta

That will fix the issue with YouTube videos playing in background when lightbox is closed. I think this was caused by some change in the YouTube Player API.

Please let us know about these violations which you are noticing too. I see 6 violations on my Brave browser console when I open your link. It seems like fv_player_lightbox_bind takes 1,6 seconds to execute on your website. I will test 49 YouTube player in lightbox on my test site to see if I run into the same issue.

Thanks,
Martin

Hello Andy,

we are working on a developer guide to give some examples of how FV Player stores this kind of information and how you can build custom features like what you are requesting here.

Thanks,
Martin

Hello Andy,

if you know PHP or have a developer working on your website, it’s possible to do this if you use the post_thumbnail_html filter.

However I’m not sure if we would like to have this function available in the core of our plugin as it could lead to different display issues as different templates might be using different techniques to style the featured image.

Thanks,
Martin

Hello Francesco,

I realized where the problem is – it’s caused by the uppercase letters in your BunnyCDN domain name.

Please deactivate and delete the FV Player Pro plugin you are using, then hit “Install Pro extension” at the top of the wp-admin -> Settings -> FV Player screen.

That will reinstall the Pro plugin and will give you the fixed version. The fix will also be part of the future releases.

Thanks,
Martin

Hello kongasamdx,

we force the landscape orientation for Android on purpose. It’s much better for video playback that way. We wish we could make that work for iPhone too, but it does not support it.

Please let us know why do you prefer the video playback to stay in the portrait mobile orientation.

Thanks,
Martin

Hello kongasamdx,

please check https://foliovision.com/my-licenses and get the fixed license key for your domain there.

You can use the following code snippet to hide the Airplay button: https://foliovision.com/player/advanced/css-tips-and-fixes#airplay

Please let us know if there is anything else.

Thanks,
Martin

Hello Francus,

I’m not sure what you mean by:

There I change the Url Token Authentication Key because the other pull zone has a different authentication key

It is obvious that we cannot keep going on this way, always repeating the same steps

Why do you have to put in the Url Token Authentication Key again and again? It should not be changing.

Thanks,
Martin

Hello kongasamdx,

I found there is a bug in the keygen, I will be able to fix it tomorrow morning.

Thanks,
Martin

Hello Gillian,

please let us know if you are using MP4 videos or HLS. If it’s HLS, is it also encrypted? Are you using separate audio and video tracks? If you are not sure, then please provide a demo page.

Are your users running into these issues also when using Safari or iPhones?

Thanks,
Martin

A proper fix is to look at the theme HTML markup and CSS and figure out if you really need the z-index and position property where it’s used. We provide a service to fix issues like that right on your website if you are interested: https://foliovision.com/downloads/making-player-theme

Thanks,
Martin

Hello Catherine,

we checked this with Alec and we would like to add a “Hide Featured Image” function into the standard WordPress Featured Image box. We will see if we can do that easily.

Thanks,
Martin

Hello Tonia,

FV Player Coconut 7.5.24.728 is out and it fixes the issue with playback of encrypted HLS which were uploaded into the root folder. It will also fix the playback issue with these 40 videos which you uploaded in the meantime – no need to move anything.

If you do not see the update yet, you can get a new plugin ZIP file at htttps://foliovision.com/my-licenses

We prefer HLS version 3 as it splits the video into small pieces which makes it harder to download. HLS version 4 uses a single big file, which in turn can be also used with MPEG-DASH streaming format, but that’s not of a technical detail.

Thanks,
Martin

Hello Tonia,

do you mean that you used FV Player Coconut without problems and now the issue started recently after some plugin update?

Does it work if you do not use the video encryption?

Could you please post some old and new video on a test page which we can access?

Thanks,
Martin

Hello Catherine,

please let us know why do you not want the featured image on your page. If you pick the proper Featured image for your page then FV Player will not interfere.

You also mentioned the issue that your see a new copy of the splash image in the media library every time you save.

We prepared a fix for that, if you need that fix right now you can reinstall FV Player from this link: https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

Thanks,
Martin

Hello Paolo,

you only have to open the wp-admin -> Setting -> Permalinks page on your website. That way WordPress will recreate the rewrite rules.

But it seems to be these embed codes are just supported for player inserted on the homepage. Do you need to leave that video posted there or will it be in some article? If it’s going to be in an article, then please test with that.

Thanks,
Martin

Hello Francus,

are you sure you didn’t just forgot to fill in the token in Settings -> FV Player Pro -> Hosting -> Bunny CDN ? https://foliovision.com/player/video-hosting/using-bunnycdn-with-fvplayer-pro#adding-token-authentication-to-pull-zone

Please use our Video Checker as suggested by Maria: https://foliovision.com/player/basic-setup/how-to-use-video-checker

That should help us see what is the problem.

Thanks,
Martin

Hello Carly,

thank you for confirming.

We will add support for Vimeo Oauth, that would make it much easier to get the API key. So then trying to get a new API key would be much easier too.

Thanks,
Martin

Hello Carly,

you keep getting these errors for 9574806 as that Showcase no longer exists. Please remove that FV Player instance as otherwise it will be checked again and again.

Thank you for the API key, however it did not give back any videos – here’s the API call on command line for reference:

$ curl "https://api.vimeo.com/me/albums/9143112/videos" -H "Authorization: Bearer (token here)"
{
    "total": 0,
    "page": 1,
    "per_page": 25,
    "paging": {
        "next": null,
        "previous": null,
        "first": "/me/albums/9143112/videos?page=1",
        "last": "/me/albums/9143112/videos?page=1"
    },
    "data": []
}

Could you please setup a new API key and ensure you pick “Authenticated (you)” and “Private” scope for it like in step 3. of our guide at https://foliovision.com/player/video-hosting/how-to-use-vimeo ?

Thanks,
Martin

Hello Jovan,

that is a simple and effective improvement. If you need it now please reinstall from https://github.com/foliovision/fv-wordpress-flowplayer/archive/refs/heads/4990880049-schema.org-video-ads-fix.zip yet again.

It will be part of the next FV Player release too.

Thanks,
Martin

Hello Michael,

I see the issue now – when you remove the Vimeo splash image in FV Player Editor it remembers that action.

But then in front-end the image is still displayed as it does not realize you removed it on purpose.

We will discuss how we could improve this as everybody wants the splash image. In some cases the Vimeo splash image might not be the best, so you can still put in your own. But we didn’t get a request to remove the splash and use the site-wide default yet.

Thanks,
Martin

Hello Jovan,

could you please reinstall FV Player from this link? https://github.com/foliovision/fv-wordpress-flowplayer/archive/refs/heads/4990880049-schema.org-video-ads-fix.zip To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

Then the issues should be fixed – please let us know and we will make it part of the next FV Player release.

Thanks,
Martin

Hello Mark,

please let us know why do you need to use FV Player’s Matomo integration and Matomo Media Analytics at once.

It seems to me Matomo Media Analytics might be getting the video name in a way which does not work with FV Player. Perhaps we could improve that, but why use two tracking systems?

Thanks,
Martin

Hello Oranzi,

thank you for confirming, we will include this fix in the next FV Player version as well, until it’s released you can continue using that special version.

Thanks,
Martin

Hello Oranzi,

Could you please reinstall FV Player from this link? https://github.com/foliovision/fv-wordpress-flowplayer/archive/refs/heads/4979438877-fancybox-slideshow-keyboad-fix.zip To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

Then the issue should be fixed.

Thanks,
Martin

Hello,

this could work, but we are mainly concerned about security. Bunny Stream is built for people who pay for the service and use their interface to upload videos. If you allow front-end video uploads it must deal with all sorts of security issues.

Does Gravity Forms provide any sort of upload security to not let users upload malicious files into your Media Library?

Thanks,
Martin