Hello Francus,

please let us know what part of verification is not working.

The documentation on https://support.bunny.net/hc/en-us/articles/360000548992-How-to-check-if-your-website-is-correctly-configured-with-bunny-net deals with how to check that your website is using the CDN for the websites assets (images, scripts, stylesheets). FV Player only deals with videos.

I see you are using FV Player Pro and not FV Player Coconut, you should be able to configure your custom domain without issues: https://foliovision.com/player/video-hosting/using-bunnycdn-with-fvplayer-pro

Thanks,
Martin

Hello Steve,

you can keep using the FV Player version from Github, once the new version is our on WordPress.org it will allow you to update the plugin.

The image here in forums is using your Gravatar. But we fixed that profile editing. Thank you for letting us know about the issue.

Thanks,
Martin

Hello Paolo,

I found that the stream is actually not recognized as a live stream.

Could you please reinstall FV Player from this link? https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

Then once you re-post that video by creating a new player it will recognize it as a live stream. If you check the second screenshot in our guide at https://foliovision.com/player/video-hosting/hls you will see where the “Live stream” checkbox appears.

We need to update that guide to indicate the stream type is detected automatically, but we are also finishing the new editor layout. So we will then do a bigger update.

Thanks,
Martin

Hello Paolo,

currently that video does not play at all.

If you did not see the video check, then please see if you get when editing the video in wp-admin -> FV Player.

Thanks,
Martin

Hello ufabet,

I’m sorry, I see where I made a mistake. It should be all good now. It might take half day before FV Player checks the license again, you can remove the license key, save it and put it back in for faster refresh.

Thanks,
Martin

Hello Matthias,

thank you for the bug report, the fix will be part of the next FV Player release.

Originally the Chromecast would default to being enabled for new installs. Then we changed that to not be enabled for new installs, but wanted it to preserve the status for users who upgrade and I see how that did not work properly now. Sorry about the inconvenience.

Thanks,
Martin

Hello ufabet,

please go to https://foliovision.com/my-licenses and you will find the new fixed key for your เ…น.com domain (xn--12…m.com) there.

Thanks,
Martin

Hello Steve,

we will set it to re-create these tables when using wp-admin -> FV Player.

Please let us know which guide you followed and we will fix it too.

Thanks,
Martin

Hello Paolo,

did you use our guide for the HLS streams for AWS? https://foliovision.com/player/securing-your-video/mediaconvert-encrypted-hls-guide

I wonder if you made a mistake in the video encoding selection. Please use our video checker to let us check the video encoding: https://foliovision.com/player/basic-setup/how-to-use-video-checker

Please also try to post some other video to see if it’s not just a display issue too.

Thanks,
Martin

Hello Bruno,

I wish it would be that simple. We checked the following 4 membership solutions and none of it works with WordPress user roles:

• Easy Digital Downloads (with Content Restriction and Recurring Billing)
• Paid Membership Subscriptions
• Restrict Content Pro – here the roles could work, but you would have to first create these with a 3rd party plugin
• WooCommerce Membership

Unfortunately it seems this would require a different piece of code for each plugin.

Thanks,
Martin

After further consideration we are not going to do this.

We will only show the notice when the location bar shows in the fullscreen mode when phone is in landscape orientation.

Thanks,
Martin

Hello Michel,

what happens when the video comes into the viewport? Does it start loading at all?

Do you run into the same issue if you post the video on a new page with just some text and the player on it? I’m asking in case you are using any special positioning for the player which might affect the viewport check.

Thanks,
Martin

Hello David,

we got notified about a similar issue yesterday evening, we are investigating.

Thanks,
Martin

Hello miksmusic,

to conclude this thread, it seems you were able to add the functionality you needed once we answered your related question here: https://foliovision.com/support/fv-wordpress-flowplayer/troubleshooting/understanding-js-api

Thanks,
Martin

Hello miksmusic,

do you run that code on page load? If so, try to run in only once FV Player has finished loading

document.addEventListener( 'fv_player_loaded', function() {
  ...
});

This is required as FV Player only loads once user starts interacting with the page. You can disable this by unchecking Settings -> FV Player -> Integrations/Compatibility -> “Optimize FV Flowplayer JS loading”.

Thanks,
Martin

Hello Gillian,

I’m asking Maria for the exact steps to reproduce the issue as it works fine for me.

Thanks,
Martin

Hello Oranzi,

I was not able to find the goodlayers-core plugin on WordPress.org, it just goes to a search page: https://wordpress.org/plugins/goodlayers-core/

So it must be some core plugin for your theme. Does that plugin or theme use Fancybox?

Please make sure you try to reproduce the issue when using a different theme, like Twenty Twenty One. You should be able to use the theme preview and browse to your page with videos there.

Thanks,
Martin

Hello Miksmusic,

please check the “Show pause button for audio player at all times” tip in your CSS guide: https://foliovision.com/player/advanced/css-tips-and-fixes#audio-player-pause

Thanks,
Martin

Hello miksmusic,

I’m not sure how we could introduce this as a new player function. Perhaps it could act on the shortcode level, so you would post the players like this:

[fvplayer id="1" group="my-group-name"]

[fvplayer id="2" group="my-group-name"]

Thanks,
Martin

Hello HungTQ,

could you please post a sample of the iframe embed code which we do not support?

Thanks,
Martin

Hello yairbr,

so the “Upload to Bunny Stream” button does not appear at all in the Bunny Stream tab as seen in https://foliovision.com/player/video-hosting/bunny-stream-player-integration -> “3. Either click the Upload to Bunny Stream button” ?

Please let us know what browser you are using.

Please let us know if you use any other plugin which enhances the WordPress Media Library. Would it be possible to try on a staging website with other plugins disabled?

Other option would be to enable the browser JavaScript console (here’s how https://foliovision.com/player/troubleshooting/javascript-browser-console), then load the page with your editor again and open FV Player Editor. See if any error appeared on the console or if it appears when you open the Bunny Stream tab.

Thanks,
Martin

Hello Oranzi,

we were not able to reproduce the issue. I tried to post two Bunny Stream videos, each into lightbox, and the it would not advance to the next video when hitting the space key. I tried with Firefox and Brave.

Please let us what other plugins you are using, perhaps there is something else that is assigning the space key as a hotkey for the Fancybox lightbox library.

Thanks,
Martin

Hello Dimitri,

we will fix this.

Thanks,
Martin

Hello Jovan,

it’s possible to change the URL by adjusting the FV Player code, but it would have to be changed in several places.

I see the video sitemap is supported in the paid versions of Rank Math: https://rankmath.com/offer/ -> Compare Free vs Premium

Could you please ask Rank Math support if their system is modular and if it would be possible to add code to include FV Player in their video sitemaps? Perhaps we could support it in our plugin. That would avoid the duplicate video sitemap.

Thanks,
Martin

Hello Robert,

please check if they are able to access wp-admin -> FV Player -> Video Ads.

Thanks,
Martin

Hello Steve,

please check if enabling “Turbocharge Ajax Vimeo Loading” will avoid the issue: https://foliovision.com/player/video-hosting/how-to-use-vimeo#turbocharge-ajax-loading

It will use a different method for HTTP and perhaps that will help. However that way nothing will show in Log HTTP Requests. It’s still important to check if the requests in that log are failed or taking too long. Could you please post a screenshot of that log?

Thanks,
Martin

Hello Anton0758,

could you please reinstall FV Player from this link? https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

Then it should work.

I found that we forgot to include a single , in the code and that has caused the issue. We will add automated JavaScript code check using JSlint to avoid issues like this.

Thanks,
Martin

Hello Jovan,

could you please reinstall FV Player from this link? https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

Then it will work.

I found that we forgot to include a single , in the code and that has caused the issue. We will add automated JavaScript code check using JSlint to avoid issues like this. Our current tests did not detect this as this bug does not break anything unless there is some other code on your website which is using a global variable named isSupported. So it’s an edge case bug and we will stop it from happening ever again.

Thanks,
Martin

Hello Vladimir,

I found the bug and fixed it – the empty space at the start of your VAT code did cause the issue with the country detection.

Now it will work properly.

Please let us know if there is anything else.

Thanks,
Martin

Hello Jovan,

please make sure you purge any caches, specially if you use something to optimize the JavaScript.

If the issue persists, then please check open your browser developer console (here’s how https://foliovision.com/player/troubleshooting/javascript-browser-console), then load the page where the issue occurs again and see, if any error appears on the console.

Thanks,
Martin

Hello Leona,

please check wp-admin -> Settings -> FV Player Pro -> Hosting – it seems you have something configured not only in Amazon S3 box, but also in Cloudflare and at least one more other video hosting provider. Please ensure the domain is empty for the video hosting CDNs which you do not use in that Hosting tab.

Thanks,
Martin

Hello Sarah,

yes, we created this small paid addon plugin: https://foliovision.com/downloads/player-live-streaming

Please let us know what do you need to happen once the live stream ends, then we can tell you if it’s supported. We have users using the redirection feature with it: https://foliovision.com/player/basic-setup/end-of-video-actions

Thanks,
Martin

Hello Oranzni,

please let us know what is your use case for using multiple Bunny Stream Libraries for a single website.

Bunny Stream lets you categorize the video using Collections.

Thanks,
Martin

Hello Apasho,

it’s weird that it still won’t play on mobile.

You can try to run this on the mobile phone browser console and then reload the page:

localStorage.flowplayerDebug = true

That will let you debug the events which occur.

Thanks,
Martin

Hello Gomez,

please test on https://googleads.github.io/googleads-ima-html5/vsi/ and let us know if it works there.

It did not work for me, but it seems the issue is that the video file is only provided in the HLS format. That would only play in iOS and Safari, at least without any special library. Can you also get that ad in MP4 format?

Thanks,
Martin

Hello Apasho,

I see you use this to init FV Player:

jQuery.ajax({
  ...
  success: function (data) { 
    ...
    el = jQuery(data)
    window.fpId = el[0].id
    jQuery(".vimeography-embed").html(data);
    fv_player_load();
    fv_autoplay_exec();
    ...
    flowplayer(`#${window.fpId}`).load();
    ...
    if(seek_to != 0) {
      setTimeout(function () {
        console.log('seeking to', seek_to);
        flowplayer(`#${window.fpId}`).seek(seek_to);    
      }, 2000);
    }
    ...
  }
});

My recommendation would be to remove all that code starting with fv_player_load() down to that setTimeout() call. The FV Player should still load as we execute fv_player_load() after each Ajax call automatically.

If you want to autoplay the video inserted via Ajax, you can use this code: https://foliovision.com/support/fv-wordpress-flowplayer/bug-reports/autoplay-doesnt-work-with-ajax#post-148142

Thanks,
Martin

Hello Cirdec,

thank you, I’m glad we were able to figure this out.

These fixes will be part of the future releases of course.

Thanks,
Martin

Hello Krys,

the plugin is easy to install, you can follow the guide here: https://foliovision.com/player/vast/how-to-use-vast

If you have any issues with the ad playback please test you VAST ad on https://foliovision.com/player/vast/tester and https://googleads.github.io/googleads-ima-html5/vsi/

Please let us know if you run into any issues.

Thanks,
Martin

Hello Cirdec,

if it’s a YouTube video, then please add in .flowplayer iframe.fp-engine.

I posted the whole CSS tweak here: https://foliovision.com/player/advanced/css-tips-and-fixes#rounded-borders

Thanks,
Martin

Hello Luc,

I removed that staging domain from your licensing.

Please send links to videos on both website so that I can check why the logo issue occurs on one of them. Are you sure all the Autoptimize settings are the same?

Thanks,
Martin

Hello Daniele,

I see, currently the duration is only scanned when you paste in the URL and then click to some other field. And also in the background cron processing.

I guess the fix is to ensure the duration check runs when saving. And we can make it so that the save in editor checks the video duration more often.

Thanks,
Martin

Hello Daniele,

please send over that export, I would you to check what it says about “duration”. It might have some bad value stored. And if that can happen, we will need a way of letting you reset it.

I think if you open the FV Player Editor, then copy the Video link, remove it and past it back in, it should get the proper duration this time.

Thanks,
Martin

Hello Daniele,

do you mean the video duration shows as 3:53 when you load the page, but then as soon as you click the video to play it fixes itself to 05:27?

Please try to use the export function for that player – You can get that on wp-admin -> FV Player screen when you hover the player row – the Export link will appear. I wonder what video duration is stored in database.

Thanks,
Martin

Hello Çapan,

please check our documentation at Using Google Universal Analytics with FV Player -> Video Errors: https://foliovision.com/player/advanced/google-analytics-fv-player#video-errors

You can use the proper secondary dimension to get the exact page URL where the issue is:

Page – will show you the URL of the page, where the error event occurred

I also see that a video link scanner would be a nice feature. It would be harder to make it work with YouTube though.

Thanks,
Martin

Hello Caleb,

we worked on making the video ads work with the video position remembering. Once we finish the automated testing routine if will become available in the Beta release of FV Player Pro.

It seems that Settings -> FV Player -> Mobile Settings -> Alternative iOS fullscreen mode did help with your issue. It’s required when the website CSS is not using z-index properly. Maybe we should enable it for all users at all times as iPhone just does not support proper fullscreen mode.

Thanks,
Martin

Hello Cirdec,

please try with:

.flowplayer,
.flowplayer .fp-player .fp-splash,
.flowplayer video,
.flowplayer .fp-ui {
    border-radius: 1em !important;
}
.flowplayer .fp-header {
    border-radius: 1em 1em 0 0;
}

Thanks,
Martin

Hello Ettec,

are you using anything to optimize the JavaScript on the website? Recently we had a user who used Autoptimize, so I just reminded him he has to use keep “Also aggregate inline JS” off as noted in our guide: https://foliovision.com/player/advanced/player-minify-plugins

That could explain why it works in wp-admin, but not for your members (who browse the site front-end). You can check the HTML code of one of your pages and see if you can find fv_flowplayer_conf in there.

If your wp-admin is one domain and the members subdomain is on the same master domain, it should still be without the logo.

Please let us know.

Thanks,
Martin

Hello Cirdec,

please let us know if Vimeo mentioned what got you banned in the first place.

Please disable Settings -> FV Player Pro -> Pro Features -> Debug and delete that file.

Thanks,
Martin