Hello Lartigue,

I checked the links you sent 6 days ago, but they seem to work fine.

Are you only running into the problem when you are logged in? Please please open your browser developer console (here’s how https://foliovision.com/player/troubleshooting/javascript-browser-console), then reload the page with video and see what comes up on the console.

Sometimes a fatal error in JavaScript stops every other JavaScript from executing (all of it, not just FV Player). I would like to see what it’s like in your case, perhaps we can find a way of making FV Player more resilient.

Thanks,
Martin

Hello Taco,

it seems you only have to change https://cloudflarestream.com/e1341f30016a82f3796b813ea07682f3/manifest/video.mpd to https://cloudflarestream.com/e1341f30016a82f3796b813ea07682f3/manifest/video.m3u8

So the video.mpd part becomes video.m3u8.

If that’s the case and you can check this on couple of videos you can replace these two phrases using FV Player Migration Wizard: https://foliovision.com/player/tools/migration-wizard

Thanks,
Martin

Hello Taco,

we tested the video with:

• Firefox on macOS – no issues
• Brave (Chrome) on macOS – no issues
• Chrome on Android – no issues
• Safari on iPhone – this one won’t play, the MPEG-DASH is not supported by iOS operating system of iPhone

And finally in Safari (15.5) on macOS (11.6.1). The video would not finish loading. The video wouldn’t play on Safari on iPad either. Other MPEG-DASH videos played, I found not big difference in the encoding.

But suddenly I noticed the video plays if the player is smaller than 480 pixels width. And then it would just play no matter what player size I used. So it’s a strange issue which comes and goes.

Howeve I tried to upgrade the Dash.js library in FV Player (required for MPEG-DASH playback) and then it started to play on iPad. So that should make the Safari playback stable too.

If you could try with the new fixed version, it would be great. You can reinstall FV Player from this link: http://foliovision.com/downloads/fv-wordpress-flowplayer.zip To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

I would suggest you to use the HLS streaming format from Cloudflare Stream instead as with FV Player HLS will work on all the desktop computers, Android, iPad and also on iPhone.

Thanks,
Martin

Hello commerz81,

please let us know if using that “DVR stream” checkbox with FV Player 7.5.29 helped or not.

I did not experience issues with Chromecast on live streams, you can try here: https://foliovision.com/player/demos/hls-stream -> Live Stream

Please try posting a bare MP4 file such as https://cdn.foliovision.com/video/foliovision.mp4 and see if you can Chromecast that.

Thanks,
Martin

Hello Renato,

please upgrade to FV Player Pro 7.5.29 and let us know if that won’t fix the issue. There was a problem with the DRM text when using Firefox which lead to the issue you were describing.

We are always trying to make our DRM text more resilient, so it goes through some changes even if it looks the same.

Thanks,
Martin

Hello Eswanzey,

FV Player includes the AWS SDK for PHP to be able to list the content of Amazon S3 buckets. It’s the biggest component of FV Player.

Recently AWS developers improved the AWS SDK to let other developers only include parts which are needed. That allowed us to drop different parts of AWS SDK and lower the overall size of FV Player.

I’m sorry to hear that it caused some issue on your website. Unfortunately that console message is not related to FV Player and we need more information to fix this.

Please try to browse your AWS S3 bucket in FV Player again and then check if anything new appeared in the PHP error log. If you are not sure about how to check the PHP error log, the server technical support should be able to give you a hand.

Or you can install this plugin which makes a list of these errors available in wp-admin: https://wordpress.org/plugins/error-log-monitor/

Then try to browse your AWS S3 bucket in FV Player once again and the error should be recorded in these logs.

You can also go back to FV Player 7.5.26 and see if the issue occurs with that version too: https://downloads.wordpress.org/plugin/fv-wordpress-flowplayer.7.5.26.7210.zip

Thanks,
Martin

Hello Paulc,

it seems certain files can be excluded from the “Lock and Protect System Folders” rule of SiteGround Security plugin.

Could you please reinstall FV Player from this link? http://foliovision.com/downloads/fv-wordpress-flowplayer.zip To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

Then disable the SiteGround Security plugin setting “Lock and Protect System Folders” and enabled it again. Then these tracking request will be allowed.

Thanks,
Martin

Hello Lartigue,

I see we are using some code which no longer works with the jQuery version in latest WordPress. We haven’t noticed this as this code is not run at all times, only when scroll autoplay is on.

Please deactivate and delete the FV Player Pro plugin you are using, then hit “Install Pro extension” at the top of the wp-admin -> Settings -> FV Player screen.

That will reinstall the Pro plugin and will give you the fixed version.

Thanks,
Martin

Hello Paulc,

it seems you are using defer for all JavaScript on your page except for plugins/fv-wordpress-flowplayer/flowplayer/modules/flowplayer.min.js. Please apply the same defer on it and it will load properly.

Your video won’t play though as you use page cache (there is a x-proxy-cache header). The Amazon S3 signed URLs are time-sensitive, please checks the instructions for cache plugins here: https://foliovision.com/player/video-hosting/amazon-s3-guide#bucket-protection-in-fvplayer-settings

Thanks,
Martin

Hello Suportepercurso,

please let us know how it looks like in wp-admin -> Tools -> Log HTTP Requests. Are you able to see any failed requests there? You might need to go back a couple of pages as this issue might be occurring randomly. Perhaps it all works for 8 hours, but then there are 15 minutes when it really does not work.

Thanks,
Martin

Hello Lartigue,

please use the Scroll Autoplay feature: https://foliovision.com/player/features/playback/autoplay#autoplayWhenScrollingDown

Thanks,
Martin

Hello Lartigue,

I checked with that same Chrome version on macOS 11.6.1 and the videos just play even on first page visit.

No issues on iPhone with iOS 15.6.1 with Google Chrome either.

Are you running into the same issue if you try in Incognito browser (not logged in)?

Thanks,
Martin

Hello Francesco,

I can see the FV Player scripts are still using WP Rocket Lazy Load for scripts. Previously I recommended to disable WP Rocket -> File Optimization -> “Load JavaScript deferred” by mistake, please try to disable “Delay JavaScript execution” instead.

With that setting enabled user has to interact with the page for the scripts to load. On desktop it includes hovering the page with mouse.

The weird part is that if I hover the browser window and FV Player scripts load it still takes 4 more seconds for FV Player to start running its scripts.

Disabling that “Delay JavaScript execution” should ensure the player loads right away, if that works perhaps you can exclude FV Player from it and optionally use wp-admin -> FV Player -> Integration/Compatibility -> “Optimize FV Flowplayer JS loading” instead.

Thanks,
Martin

Hello Francesco,

please deactivate and delete the FV Player Pro plugin you are using, then hit “Install Pro extension” at the top of the wp-admin -> Settings -> FV Player screen.

That will reinstall the Pro plugin and will give you the fixed version.

I noticed you are not using the latest version, we should check that with you as one of the first things.

Thanks,
Martin

Hello Francesco,

unfortunately even that new link shows a login form.

Thanks,
Martin

Hello Girish,

I found that because the stream URL ends with ?DVR it’s not properly handed by FV Player Editor and then you do not get the Live and DVR checkboxes.

Please try to post it like this:

[fvplayer src="..." live="true" dvr="true"]

Thanks,
Martin

Hello Francesco,

sometimes too many optimizations can only cause issues.

How does it work if you disable the WP Rocket -> File Optimization -> “Load JavaScript deferred” setting? We were using that on foliovision.com at some point and we still use it on some other websites and it works well with FV Player.

Please see if disabling wp-admin -> FV Player -> Integration/Compatibility -> “Optimize FV Flowplayer JS loading” will fix the issue. That is our own optimized JavaScript loading routine, but it seems to be missing in your page HTML, perhaps something is removing it (no mention of FV_Player_JS_Loader in your HTML).

Thanks,
Martin

Hello Suportepercurso,

this is taking too long to resolve and we haven’t found into such long lasting issues with out Vimeo integration before.

Could you please setup a test page where we can see the issue?

Did you also install the Log HTTP Requests plugin?

The log file at https://www.detonline.com.br/fv-player-vimeo-….log is no longer helpful, please disable wp-admin -> FV Player -> Pro Features -> Debug -> Verbose and remove that file – you should be able to do so using the file manager on your web hosting control panel, or using FTP.

Thanks,
Martin

Hello Bruno,

the plugin which removes the custom ads or VAST ads for FV Player based on user role can be purchased here: https://foliovision.com/downloads/fv-player-no-ads-for-members

It works with WooCommerce Memberships and others will be added on request.

Thanks,
Martin

Hello Meir,

it appears the links which you are using are not for the actual video files but it’s the iframe embed URL.

Are you able to get the actual streaming URL out of Cloudflare Stream?

Thanks,
Martin

Hello Girish,

please deactivate and delete the FV Player Pro plugin you are using, then hit “Install Pro extension” at the top of the wp-admin -> Settings -> FV Player screen.

That will reinstall the Pro plugin and will give you the fixed version.

Please let us know if you still run into any issue. I’m not sure if this will fix your issue when you are logged in Firefox – if not we will need that browser console output.

Thanks,
Martin

Hello Meir,

would this put videos found in multiple posts (CPTs) into a single FV Player playlist? Would it be important to retain some sort of a link to the original video location, the post URL?

Thanks,
Martin

Hello Hammerway,

I guess you are using HLS (m3u8 file extension) for your videos and you create is using FV Player Coconut.

HLS is the native video format for iPhone and it handles the video quality switching in an automated way (ABR – adaptive bitrate).

The only way of providing a list of video qualities for the viewers would be to split the HLS video into multiple streams – one for each quality and build custom loading routine. It would be a fairly big project.

Thanks,
Martin

Hello Jovan,

actually the issue is that the popup covers the full player area.

You can make it smaller using a CSS like this: https://foliovision.com/player/faq/css-tips-and-fixes#popup-size

But here’s the CSS for the clicking too: https://foliovision.com/player/faq/css-tips-and-fixes#popup-click

Thanks,
Martin

Hello Ivo,

are you having issues with the FV Player iframe embed code?

If that’s the case then please check your iframe link using https://securityheaders.com/ – it might tell you that you are using the X-Frame-Options or Content-Security-Policy headers.

Thanks,
Martin

Hello Francesco,

I’m back from a short vacation, but unfortunately your link shows a login form. Could you please remove the login requirement?

Thanks,
Martin

Hello Valentin,

this has been adjusted on the API end. So now your new videos are less protected, the video-only track can be downloaded with the right tool, but it will have no audio. We will check if we could use HLS in cases like this.

Thanks
Martin

Hello Francesco,

you are using FV Player Pro 7.5.23 while the latest version is 7.5.27.

Please try to upgrade, it might fix the issue for you.

If it does not help, then please provide a test page that works without a login.

Thanks,
Martin

Hello Wesley,

before you try to troubleshoot a plugin or theme conflict, please let us know what video type you are using, if you use the video position saving and the custom start time for the videos.

Does it happen to logged in users only? If not, please provide a test page.

Thanks,
Martin

Hello Rhys,

FV Player Pro 7.5.27 fixes that splash screen issue.

It adds support for Odysee Live Streams too: https://foliovision.com/player/demos/odysee-hosting

Thanks,
Martin

Hello Simone,

if you are using a CDN then please make sure you purge it’s case. We recommend to set your CDN to respect the query strings.

If the query strings are ignored, the CDN won’t get fresh new JavaScript/CSS file after you upgrade any plugin (not just FV Player).

Here’s our full article on this topic: https://foliovision.com/2017/06/wordpress-cdn-best-practices

Thanks,
Martin

Hello Simone,

thank you for providing these details.

Please deactivate and remove the FV Player plugin and then install it again. No need to reinstall FV Player Pro.

That will fix the issue.

I found a bug in our WebM processing for Safari. I don’t understand why the issue wouldn’t occur on our website and on our test sites, but I could see what’s the problem and it’s fixed.

Thanks,
Martin

Hello Simone,

could you please provide a test page where I can see the issue?

I see no FV Player on your link. Perhaps FV Player Pro is off now. We will be able to check it tomorrow 7 AM to 3 PM UTC time, so if you could enable it then we can have a look.

The JavaScript on that page is not broken, which is a good sign and I do not see why FV Player wouldn’t work. Perhaps with the free version you only used the YouTube and Vimeo videos – in free version it only gives you the iframe embed codes which are slower and do not offer all the features, but do not depend on JavaScript.

Thanks,
Martin

Hello Sergio,

I checked some comments here and the avatars are cache with FV Gravatar Cache: https://staging.redesbinarias.com/redimensionar-tu-disco-duro-particion/#comment-7927

If you are checking some other avatar in some other place it won’t be processed as the plugin is for comments only.

Thanks,
Martin

Hello Suportepercurso,

I see there are 121 videos that are missing, but FV Player Pro run 1782 API requests to check their status. This should be not be happening as each video should only be checked once per day.

Please upgrade FV Player Pro to 7.5.27.7210. It will fix the problem with rate limiting – it seems Vimeo is now using Cloudflare and the rate limiting headers are all lower case. So I improved our code to ignore the case of HTTP headers.

Next please switch FV Player Pro to Beta, here’s how: https://foliovision.com/player/troubleshooting/switching-fv-player-pro-to-beta

Then reinstall FV Player from this link: https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

That way Vimeo videos which are missing will only be checked 5 times and then FV Player won’t check them anymore.

If none of the above helps, then please check wp-admin -> FV Player -> Settings -> Tools -> System Into. At the bottom of it there should be a part like this:

CREATE TABLE `wp_fv_player_videometa` (
...
) ENGINE=InnoDB AUTO_INCREMENT=1842 DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_520_ci

That AUTO_INCREMENT=1842 or similar bit tells us that FV Player is able to store video meta properly. If it’s not there then that would explain why your FV Player Pro run excessive check of these missing Vimeo videos.

You can also just send that whole System Info as a text file, there is the “Export” button next to it which you can then upload here to the forums.

Thanks,
Martin

Hello Mark,

I see there is a problem with URL tokens on Amazon S3, Bunny CDN and other CDNs.

Please deactivate and delete the FV Player Pro plugin you are using, then hit “Install Pro extension” at the top of the wp-admin -> Settings -> FV Player screen.

That will reinstall the Pro plugin and will give you the fixed version.

Let us know if it does not fix your issue please.

Thanks,
Martin

Hello Suportepercurso,

when I posted wp-admin -> FV Player I meant the FV Player section of your wp-admin.

I’ll add some code for more debug logging in FV Player Pro which will let us see what happens with rate limiting in your case and why it doesn’t seem to work.

Thanks,
Martin

Hello Suportepercurso,

could you please post that full error log?

If it the same video over and over again? Please try to open it’s Vimeo link when you are logged in to Vimeo to see if it exists. If it does not exist, it should be removed.

Based on your input we can improve our code to not run into issues like this. For example not check video if it’s missing.

Thanks,
Martin

Hello Suportepercurso,

did the error go away and did it validate the Vimeo access token properly by now?

Please setup that test page too, so that we can see the issue. I’m running out of ideas about what could be wrong and I would like to ensure your videos play again as soon as possible.

Thanks,
Martin

Hello Oranzi,

we have worked on adding the collection creation in FV Player’s Bunny Stream video picker. That way you can properly organize your videos without need of going to Bunny.net dashboard.

If you have a bit of time and could test the new feature before the release it would be great.

If you are interestedplease reinstall FV Player from this link: https://github.com/foliovision/fv-wordpress-flowplayer/archive/refs/heads/5183272264-bunny-stream-collection-folders.zip To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

Thanks,
Martin

Hello Suportepercurso,

unfortunately the Video Checker does not work for Vimeo videos, but we will see if we can improve that.

Please check Settings -> FV Player Pro -> Hosting -> Vimeo. There should be a line of text like “Your Vimeo access token has been successfully verified” – what does it say in your case?

Also, does it show any errors? There might be a message like “There were 101 API errors, last one from 2022-08-16 06:04:12.”

If none of the above helps, then please create a test page with one of your videos on it.

Thanks,
Martin

Hello Valentin,

you mentioned:

The quality control in vimeo is working.

The video checker does not work for the Vimeo videos.

Please send a link to one of your videos on Vimeo, or create a test page on your website where we can watch one of your videos without the quality switching.

Thanks,
Martin

Hello Meir,

the splash screens actually already respect the playlist_start argument of the shortcode.

Are you perhaps using the legacy shortcode style?

[fvplayer src="..." playlist="...;...;..."]

If so, please let us know what’s the reason for it?

Otherwise there must be some other cause.

Thanks,
Martin

Hello Aniki,

please make sure that all the settings in Settings -> FV Player -> Mobile Settings and off and try again.

Does it also occur with some other theme? I suspect that your theme might be doing something about HTML5 fullscreen and that removes the content.

Please let us know if your theme is available on WordPress.org so that we can test it.

Thanks,
Martin

Hello Yairbr,

thank you for the bug report!

Could you please reinstall FV Player from this link? https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip

To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

Then the video name should start showing up in GA4. We are still testing it.

Thanks,
Martin

Hello Miguel,

I’m sorry about the late reply.

I checked your website and I can see the correct URL passed to the VAST server, so it seem you figured it out.

Please let us know if there is anything else.

Thanks,
Martin

Hello Rick,

please reinstall FV Player from this link?=L https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

Then the issue will be fixed. Once you remove the Featured Image and save the post FV Player will set it once again as it will miss the information that it already stored the Featured Image. But then you remove it once again and save the post and it will stay that way.

Thanks,
Martin

Hello Rick,

my suggestion would be to actually set the Featured Image you like. Please let us know if you are trying to avoid setting the Featured Image as your theme is presenting it in a way which you do not like?

Thanks,
Martin

Hello Rick,

please add a new lesson, do not insert FV Player and set some Featured Image. Then save the lesson and try to remove the Featured Image. Will that work?

If yes, then please repeat the same procedure, but this time insert FV Player and make sure it sets the Featured Image for you. Then when you try to remove the Featured Image – and it won’t work as you said.

The piece of information which we need to troubleshoot is in the wp_postmeta database table. Will the lesson post ID have a meta_key _fv_player_featured_image_players? If should store the player ID which is inserted in the lesson.

If you are not familiar with the database tools you can try to use wp-admin -> Tools -> Export. Choose the LearnDash lessons in “Choose what to export” and then in “Start date” and “End date” pick the date range to target your test lessons. Then please send over the resulting export file – I will be able to check what meta keys are stored for your lessons. If we find our meta_key _fv_player_featured_image_players is missing, we can figure out the next troubleshooting step.

Thanks,
Martin