• Skip to content
  • Skip to primary sidebar
  • Skip to footer

Foliovision

Main navigation

  • Weblog
    • FV Player
    • WordPress
    • Video of the Week
    • Case Studies
    • Business
  • About
    • Testimonials
    • Meet the Team
    • We Support
    • Careers
    • Contact
    • Pricing
  • Products
  • Support
    • FV Player Docs
    • Pro Support
  • Login
  • Basket is empty

hlsjs-lite: unsupported video message

[Solved]

Foliovision › Forums › FV Player › Troubleshooting › hlsjs-lite: unsupported video message

  • Tonia 2 years, 1 month ago

    Dear support,
    all of the sudden none of my encoded videos is working anymore. The message in the viewer is “hlsjs-lite: unsupported video”. The thumbnail is shown.
    In admin there appears a message:


    FV Player Pro: Stream Loader encountered errors while serving HLS streams: Domain has error rate of 100%
    Message: The given URL is invalid. First: 2023-03-30 11:13:03 Last: 2023-03-30 11:13:03 Count: 1


    where the URL is missing. I’m not aware of any changes to the website configuration.
    Kind regards,
    Tonia

    foliovision-3
    foliovision
Viewing 4 replies - 1 through 4 (of 4 total)
  • Martin 2 years ago

    Hello Tonia,

    as you wrote in your email:

    I found the cause. It was the upgrade to WordPress 6.2. After downgrading 2 sites, the video replay functions again.

    We found WordPress 6.2 doesn’t set the HTTP Referrer header anymore for the WP HTTP calls.

    FV Player Pro 7.5.33 is out and it will fix the issue.

    Please click wp-admin -> FV Player -> Settings -> and down at the bottom find “Stream Loader” -> “Clear cache” if the issue persists. But it should clear automatically.

    Thanks,
    Martin

    Mitchell G. 2 years ago

    Hi Martin,

    I think this might need another look. I have updated to the latest version 7.5.33 and the (hlsjs-lite: unsupported video message) error is still occurring on multiple sites.

    I’ve tried disabling all other plugins etc and run tests on two sites, with the same result.

    When downgrading to wordpress 6.1 the errors are resolved.

    Any help would be much appreciated.

    Thanks,
    Mg

    Mária Stašová 2 years ago
    Avatar photo

    Hello Tonia and Mitchell,

    Thank you for pointing out ongoing issues.

    We’ve found that WordPress 6.2 utilizes a new way of sanitizing MySQL queries, which temporarily broke encrypted HLS playback.

    FV Player Pro 7.5.34 is out and it will fix the issue. Please, update the plugin and let us know if fixed the issue for you.

    Thanks,
    Maria

    Martin 2 years ago

    Hello Tonia and Mitchell,

    we added the encrypted HLS test into our automated test suite to make sure this never happens again if future WordPress versions changes something again. It was truly one of the trouble-free parts for a long time.

    Thanks,
    Martin

Viewing 4 replies - 1 through 4 (of 4 total)
Reply To: hlsjs-lite: unsupported video message



Please Sign in or Register to upload files.

Related Posts

  1. sproradic hlsjs-lite: Das Video ist nicht korrekt codiert

    sproradic hlsjs-lite: Das Video ist nicht korrekt codiert

  2. hlsjs-lite: Network error

    hlsjs-lite: Network error

  3. Admin: Video OK… But hlsjs-lite: Network error

    Admin: Video OK… But hlsjs-lite: Network error

Primary Sidebar

Sign in Register
FV Player Docs Post New Topic

Welcome

to Foliovision support forums! We'll be happy to provide free support to resolve all the reported bugs. You always can start by specifying your OS and browser and steps to reproduce the bug.

If you need help with the installation on your site, please submit a request for a Pro Support Incident. We'll have you up and running in no time, with detailed instructions on how to resolve your issue yourself in the future.

Facing a hard to solve WordPress problem? On a tight deadline?

Let us take care of it for you
right now.

Pro Support Buy FV Player

Footer

Our Plugins

  • FV WordPress Flowplayer
  • FV Thoughtful Comments
  • FV Simpler SEO
  • FV Antispam
  • FV Gravatar Cache
  • FV Testimonials

Free Tools

  • Pandoc Online
  • Article spinner
  • WordPress Password Finder
  • Delete LinkedIn Account
  • Responsive Design Calculator
Foliovision logo
All materials © 2025 Foliovision s.r.o. | Panská 12 - 81101 Bratislava - Slovakia | info@foliovision.com
  • This Site Uses Cookies
  • Privacy Policy
  • Terms of Service
  • Site Map
  • Contact
  • Tel. ‭+421 2/5292 0086‬

We are using cookies to give you the best experience on our website.

You can find out more about which cookies we are using or switch them off in .

Powered by  GDPR Cookie Compliance
Privacy Overview

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.

Necessary Cookies

Strictly Necessary Cookie allow you to log in and download your software or post to forums.

We use the WordPress login cookie and the session cookie.

If you disable this cookie, we will not be able to save your preferences. This means that every time you visit this website you will need to enable or disable cookies again.

Support Cookies

Foliovision.com uses self-hosted Rocket.chat and self-hosted Freescout support desk to provide support for FV Player users. These cookies allow our visitors to chat with us and/or submit support tickets.

We are delighted to recommend self-hosted Rocket.chat and especially Freescout to other privacy-conscious independent publishers who would prefer to self-host support.

Please enable Strictly Necessary Cookies first so that we can save your preferences!

3rd Party Cookies

This website uses Google Analytics and Statcounter to collect anonymous information such as the number of visitors to the site, and the most popular pages.

Keeping this cookie enabled helps us to improve our website.

We reluctantly use Google Analytics as it helps us to test FV Player against popular Google Analytics features. Feel free to turn off these cookies if they make you feel uncomfortable.

Statcounter is an independent Irish stats service which we have been using since the beginning of recorded time, sixteen years ago.

Please enable Strictly Necessary Cookies first so that we can save your preferences!