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Hi. I am using DigitalOcean Spaces and Bunny Stream for video.
few videos are working few not working “Html5: Video loading aborted”
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Hello Remy,
Thank you for reaching out to us! Are you aware of anything being different between the videos that work and those which don’t?
Please, send us the contents of the admin video checker: https://foliovision.com/player/basic-setup/how-to-use-video-checker The way the video checker works is that you need to come in as admin and open the video checker and send us a report about the video. It works on desktops.
Thanks,
Maria
Hello Remy,
if you are on WordPress 6.2 please make sure to upgrade the FV Player plugins. There were some issues in that new WordPress version: https://foliovision.com/2023/04/wordpress-62-breakage
Thanks,
Martin
Hi, thanks for your reply.
it is not loading. but video “Admin Check ok”. Few videos are working well and few are not. it says “Html5: Video loading aborted”
Hello Remy,
does it appear that the same videos keep failing or do just random videos fail?
If it’s the same set of videos that fail to play then please put them on a test page which we can access.
If it’s random videos then please install the Log HTTP Requests plugin and see what it says about the requests going to your Bunny CDN domain. Just clear your Stream Loader cache in FV Player Pro settings and when you play a video next time it will a log entry with in wp-admin -> Tools -> Log HTTP Requests. There you can see full details of the Bunny CDN response. I wonder if it gives back some error page.
Also, if you use “Speed-up” setting in FV Player Pro -> Stream Loader then please disable it for now.
Thanks,
Martin
Hi. Thanks again for reply.
i just rollback to back version 7.2 and its working fine. If I update the version it is not working.
Hello Remy,
please let us know if the issue appeared on the same videos which just keep failing over and over again or if it was completely random.
I also wonder if you can see anything in your PHP errors logs for the period when you had the current version of FV Player up.
Thanks,
Martin
