Hello Devin,

here’s the FV Player with the new HLS.js library in it for your test: https://github.com/foliovision/fv-wordpress-flowplayer/archive/86778548-new-hls-js.zip Just install that like any other plugin, but make sure you remove FV Player first as then it would fail to activate.

Thanks,
Martin

Hello Ningthoukhomba,

the best way of hooking into the player functionality is the use the flowplayer callback function as Flowplayer is the core video engine of FV Player.

I recommend you read our Programmer’s Guide, there you will find this part:

flowplayer( function(api,root) {
  api.bind('ready', function() {
    alert( 'Video just started!' );
  });
});

Since root is the player element, you can detect double click on that, just wrap it in jQuery to make it easier to work with. If that doesn’t work, I suggest you try jQuery(‘.fp-ui’,root) and detect double click on that.

To seek forward just call api.seek(true).

Thanks,
Martin

Hello Ningthoukhomba,

the audible autoplay is also not permitted on Safari on macOS. In Google Chrome the audible autoplay is only permitted if you have interacted with the video on the website before – so if you visit the website the first time it autoplays videos without sound, but if you then enable the audio it remembers that and autoplays with audio the next time. It’s the Media Engagement Index. More on that there: https://foliovision.com/2018/05/video-autoplay-issues

Thanks,
Martin

Hello Donna,

I think I got it, please reinstall from https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip and I would be surprised if that’s not it.

The issue appeared as you use an empty value for the player height in plugin settings. Some people asked us to allow even a value of 100% there to make sure the player is always showing at full page/content column width.

I think we should perhaps remove that setting, make the player 100% wide at all times (with override available for individual players) and concentrate more on the video aspect ratio.

Thanks,
Martin

Hello Donna,

we are running out of options, could you please reinstall FV Player from this link? https://github.com/foliovision/fv-wordpress-flowplayer/archive/86776100-lightbox-debug.zip To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

That way we can append ?fvp_lightbox_debug to the URL of your page with FV Player with lightbox and see if the HTML is set properly by our plugin to be able to determine if some other plugin is then altering it.

If you are running out of time we are also happy to get this solved for you right on your website, just order our Pro support: https://foliovision.com/pro-support

Thanks,
Martin

Hello Stefan,

sorry about the late reply here. Our fix for the iOS 12 fullscreen issue was still not accepted into core Flowplayer, we will make it part of the next release tomorrow.

Thanks,
Martin

Hello Jacqueline,

the “Text” option for Settings -> FV Player -> Sitewide FV Player Defaults -> Playlist style will become available with the next FV Player release.

Or you can reinstall FV Player from this link: https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

Thanks,
Martin

Hello Kendell,

the user can seek ahead a bit, but if he just seeks near the end and then waits for the video to finish it won’t trigger.

Thanks,
Martin

Hello Ron,

I’m surprised to see that the old shortcodes have stopped working. Or is it just in that iOS webview? Are you sure it’s load all the scripts properly? What kind of HTML do you actually see in that webview?

Hello Gerald,

I’ll check it out with Alec.

Thanks,
Martin

Hello Donna,

thank you for following the troubleshooting steps.

Are you running into the same issue with just FV Player active – no FV Player Pro.

Please also post the Settings -> FV Player -> Tools -> System Info, we won’t publish it.

Thanks,
Martin

Hello Deborah,

just inspect the element in browser developer tools (you can hook your iPhone to your Safari on macOS) and go up one element at a time until you find some which will have the z-index set, or perhaps some CSS transformation. These prevent Safari from respecting the fixed positioning and z-index required for the pseudo-fullscreen to work.

Thanks,
Martin

Hello Federico,

I think the DRM text should not be too obvious. The way it’s now you should be able to detect it in the video if somebody does a screen capture of it, yet it shouldn’t be disrupting the viewers too much.

Please let us know more about your request.

Thanks,
Martin

Hello William,

you can ask them to add cURL into PHP for you. Or in the worst case just to delete wp-content/plugins/fv-player-pro.

You can also get a new copy of FV Player Pro from https://foliovision.com/my-licenses – that one no longer crashes if cURL is missing.

I checked our records and I see your FV Player + Pro install purchased happened last year. You asked something about Vimeo channels, we replied back to you but never heard back from you.

Thanks,
Martin

Hello Deborah,

I missed the fact that the fullscreen on iOS is only supported on iPad and not on iPhone. So what we do for fullscreen is based purely on CSS – the player is set to cover the whole screen and show up on top of everything else.

So it appears your theme is forcing some z-index on the element where FV Player is placed – and then our plugin can’t override that.

FV Player has the “Alternative iOS fullscreen mode” setting, but it doesn’t work for the YouTube videos due to technical limitations.

We would be happy to fix this for you as a service, but our CSS designer is on a vacation.

If you know JavaScript you can perhaps hide these elements which cover the player when it enters fullscreen:

flowplayer( function(api,root) {
  api.on('fullscreen', function() {
    jQuery('.your-elements').hide();
  });
  api.on('fullscreen-exit', function() {
    jQuery('.your-elements').show();
  });
});

Thanks,
Martin

Hello Patrick,

sorry about that, I wanted to bring this to Alec’s attention, but never got to it. We have built something similar for the video transcript box: https://foliovision.com/player/demos/interactive-transcript With the sticky player it might be more tricky.

Thanks,
Martin

Hello Armen,

in the latest FV Player release the Settings -> FV Player -> Integrations/Compatibility -> “Handle WordPress video” setting also affects the videos inserted with the Gutenberg video block.

Thanks,
Martin

Hello John,

the issue occurs when the screen aspect ratio is the same as the aspect ratio of the video. We did handle this scenario for the AB loop – when you enable it the video is shrinked a bit to ensure it can be visible in its entirety. I see that making that work with fixed controlbar regardless of the AB loop state would be helpful. I’ll make a note of this.

Thanks,
Martin

Hello Federico,

thank you for letting us know, we will make this enhancement part of the next FV Player release.

Thanks,
Martin

Hello Federico,

one more reinstall from https://github.com/foliovision/fv-wordpress-flowplayer/archive/10870407-playlist-fix.zip please. I figured out than in some cases the load fails to early that we have to not only reset the player error state, but also the loading state.

Thanks,
Martin

Hello Jacqueline,

we are adding the “Text” option to Settings -> FV Player -> Sitewide FV Player Defaults -> Playlist style.

I’m not sure why the prev/next buttons don’t appear for you. They disappear automatically if your screen is too narrow, are you on mobile?

The videos are ordered from newest to oldest. We do have a hidden sort=”” attribute, but currently it doesn’t work with these Vimeo portfolios.

In one of the next FV Player versions you will be able to paste the Portfolio URL right into the Video field of FV Player Editor. It won’t import the videos into the database as doing a sync between your website and Vimeo would be thankless job. But it will make it easier to post these portfolios.

Thanks,
Martin

Hello Hilman,

I was not able to reproduce this bug. Please provide the [fvplayer] shortcode you are using and also the player export from wp-admin -> FV Player if it’s a shortcode like [fvplayer id="..."]. A link to your website woukd be helpful too.

Thanks,
Martin

Hello Donna,

perhaps there is some other plugin which is causing the issue. Since we did make some updates to the plugin code we can have a look, just send a link to your publicly accessible test page where we can see the issue.

Thanks,
Martin

Hello Robert,

I understand that you are in no rush to move into Gutenberg. We will double-check how much work it would be to provide working preview even for the old editor. Currently it’s not supported even in Gutenberg, but we already started working on it a bit.

Could you please do an audit of these shortcodes? Are you always using just the src=”‘ and splash=”” attributes? If it’s just that, then it would be so hard for us to write an automated conversion tool and leave the rest for manual review. I’ll have to talk about that to Alec though.

If you leave the old shortcodes the way they are you might be missing out some of the future features, such as built-in video play tracking.

Thanks,
Martin

Hello Bruce,

it appears your are stripping the query string versions from the JavaScript links. That means if there was a significany update in the core the users’ browsers won’t know about the change unless they clear their cache and reload.

There was a bug occuring when using FV Player 7.4.0.727 together with FV Player Pro 7.3.19.727 regarding YouTube videos on mobile. But since you are removing these query string versions you might not notice the fix whih we put in FV Player Pro 7.4.0.727 – it appears you updated to it already. But because of missing query string versions most people might be still getting the script from the old FV Player Pro version.

More on the topic of caching and query string versions can be found here: https://foliovision.com/2017/06/wordpress-cdn-best-practices

I was able to play the video on https://www.loveatfirstfight.com/fv-test/ without issues – probably because I haven’t visited your website before, so my browser is not hanging on to the old cached FV Player Pro script.

Thanks,
Martin

Hello Donna,

I was not able to reproduce the issue.

I see you are back to 7.3.19.727. I also see you are not removing your query string versions and you are not using a CDN.

When you have a bit of time, please try with 7.4.0.727 again and if it still won’t work try to insert a new player using the FV Player button above the editor or on the wp-admin -> FV Player screen and see if it works that way. There is a small chance that the new plugin version doesn’t like something about your shortcode – although when I copied what you send it worked right away.

Thanks,
Martin

Hello Jacqueline,

this was fixed on the API end, please check your page now (or in 15 minutes when the cache times out).

We were excluding the private videos which were using the domain whitelist as we couldn’t be sure if the video is allowed for your particular domain. Otherwise it would fail to play and break the playlist experience.

We can take this from the other end – make sure a single broken video in a playlist (due to missing permissions for the domain) won’t break the playlist playback and continue to next playlist item automatically. We are already testing this new version of resilient playlist playback.

Thanks,
Martin

Hello Robert,

1) I see that the new shortcode format doesn’t give you any information about the video just by looking at it. On the other hand it gives each video a proper database entry which allows us to do much more with these videos than before.

Is your client using the Classic WordPress editor, or the new Gutenberg block editor? While we don’t like Gutenberg much (it just has too many buttons) we like the preview capabilities it has, so instead of the shortcode we would like to show the actual player right there on the post editing screen. So you could see all the video splash images and captions right away.

I think that would solve the issue for your client. Other improvement which we have in mind is to avoid opening the FV Player Editor in lightbox and saving some clicks there.

2) I will have to correct Juraj here – there is currently no automated tool to convert all the old shortcodes like [fvplayer src="..."] into the new database format. But as he said you can follow the steps in the guide to manually convert each old shortcode to the new format with a couple of clicks: https://foliovision.com/player/advanced/player-database#conversion

Thanks,
Martin

Hello Rhys,

yes, FV Player 7.4.0.727 is out now.

Thanks,
Martin

Hello Bruno,

I think I see the bug now. I can enter the fullscreen just fine, but then I can’t use our button to exit it – I have to use what the iOS is providing.

It’s something which we fixed and contributed to core Flowplayer, but it wasn’t accepted yet. I’ll include that fix in the next FV Player version tomorrow.

Thanks,
Martin

Hello John,

there was a bug with some of the Vimeo MPEG-DASH streams on the API end which we fixed 2 days ago.

Thanks,
Martin

Hello Trong,

we have changed this for the upcoming FV Player release. It would be great if you could give it a try just reinstall FV Player from this link: https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip

To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

In case of issues you can still go back to the version from WordPress.org or find it in wp-admin -> Plugins -> Add New.

The change is that even if you close the overlay ad on one of the playlist items it shows up again as you go to another video in the playlist.

Thanks,
Martin

Hello Manuel,

we have changed the way the lightbox works for playlist for the upcoming release of FV Player. It would be great if you could give it a try – just reinstall FV Player from this link: https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip

To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

In case of issues you can still go back to the version from WordPress.org or find it in wp-admin -> Plugins -> Add New.

You will notice that when you hit the player it will show the whole playlist in the lightbox. Clicking to any of the playlist item thumbnails will open the lightbox too and play that specific video.

The limitation (at least for now) is that it only uses the Slider playlist style. It gets a bit tricky with all the different playlist styles – as they have to fit even on small screen etc.

There is also the playlist menu in the player controlbar in this new version.

Thanks,
Martin

Hello Bruno,

I added more about how the cuepoints API is used into our documentation now: https://foliovision.com/player/advanced/api-programming#cuepoints

We supply the min.js file for our player only as that’s what we get from Flowplayer and we have to use that in order to be able to use their licensing scheme. But what works for Flowplayer 7 also works for FV Player 7, so you can check the core Flowplayer core there.

Thanks,
Martin

Hello Bruno,

when the video loads the cuepoints set with setCuepoints() are removed. So you need to add them on the “ready” event – look for “api.bind” in our guide: https://foliovision.com/player/advanced/api-programming

I’m not sure why flowplayer(‘.flowplayer’).seek(0) wouldn’t work for you. Are you having the same issue when you try it on a simple MP4 file?

Thanks,
Martin

Hello Neil,

I had a look and I’m getting ads on my old Android 5 phone with latest Chrome and also on Android 6 without issues.

On contrary we are getting no ads on desktop.

Thanks,
Martin

Hello Andrew,

it seems like adding support for this won’t be a problem. We just add the checkbox in the editor to let you mark the stream as DVR – similar to the “Live” checkbox.

We will see if we can add this feature for the FV Player 7.4.0.727 release.

Thanks,
Martin

Hello Johan,

we have worked on this feature, it will be part of FV Player 7.4.0.727 which should be out tomorrow. Unfortunately the kind of API required for the screen orientation lock is not supported by iOS Safari, so it will only work for Android users.

Thanks,
Martin

Hello Kendell,

are you getting that transcript display issue when you are logged in as admin or when you open the site not logged in?

When you open the HTML source code of your website can you find the wp-content/plugins/fv-player-pro/beta/css/style.css stylesheet in it?

Are you using anything to optimize your site JS and CSS code? If so, what plugin is that? Will it work if you disable it or if you purge its cache? Note that if you use Cloudflare it might be configured to do that sort of optimization for you.

We can continue giving your more troubleshooting tips of if you need this fixed quickly (I was on a short vacation, sorry about the slow reply this time) we are happy to help – just order our Pro support here: https://foliovision.com/pro-support

Thanks,
Martin

Hello Philip,

you can just supply the video URL into the [fvplayer] shortcode using PHP: https://foliovision.com/player/advanced/api-programming#custom-fields

Alternatively you could be also importing each user video into FV Player video database. Let us know and we will add some documentation for that.

Thanks,
Martin

Hello Nich,

1) It appears you can use VP9 codec for Chrome, Firefox, Edge and Android in a WebM container and H265 in an MP4 container for Safari and iOS: https://foliovision.com/support/fv-wordpress-flowplayer/how-to/mkv-vp9-and-mp4-h265-on-one-video#post-74297

However streaming the video from a single file is not perfect and something like like HLS is much better.

You can actually create a HLS stream where you provide a mix of streams with H265 and H264 codecs. I was able to setup that up here: https://foliovision.com/player/demos/hls-stream -> “HLS STREAM WITH H265 AND H264 CODECS”

I used AWS MediaConvert. You have to pick the CMAF output type with Segmented Files to make sure the HLS stream will use fMP4 segments (.m4s) rather than TS as iOS doesn’t support H265 in TS.

In that video there is 1080p video with H265 and 360p with H264, so you can tell what you are getting. I get the 1080p stream on iPad 6th generation just fine. Although it won’t play for me in Safari 12.1.1 on macOS 10.12.6 – no H265 HLS plays for me there.

2) FV Player will limit the video resolution to the player size. See that if you play the “AWS MediaConvert” video on https://foliovision.com/player/demos/encrypted-hls-stream You only get 720p or 1080p if you go fullscreen.

On desktop computers this is done with the HLS.js library, on iOS it uses it’s own HLS engine which is even better.

Thanks,
Martin

Hello Federico,

I see these are HLS live streams with the end time. We will run some tests with HLS streams, end time and HLS live streams.

Thanks,
Martin

Hello Federico,

we are working on a fix for this issue. If you could give it a try, that would be helpful.

You can reinstall FV Player from this link: https://github.com/foliovision/fv-wordpress-flowplayer/archive/10870407-playlist-fix.zip To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

Thanks,
Martin

Hello Bonga,

FV Player does support audio, although it’s not its primary goal.

You can try to reinstall FV Player from the following ZIP file and see if that makes it work: https://github.com/foliovision/fv-wordpress-flowplayer/archive/audio-shortcode.zip

It should work if you are using .mp3 files. We could add this as a “Handle WordPress [audio] shortcodes.” setting.

Thanks,
Martin

Hello Bonga,

please use Settings -> FV Player -> Integrations/Compatibility -> Handle WordPress [video] shortcodes.

Thanks,
Martin

Hello Johnwt,

I tested that video 3380…7 on iPad using the Chrome browser and it played fine for me. Are your users still running into some video playback issues?

I also see what you mean about the cache – your website is configured to strip the query string versions. That way the browser doesn’t know when here is a new plugin JavaScript available and it hangs on to the old one. So these issues which you experienced are exactly the reason why we recommend not to remove the query string versions and wrote an article about it: https://foliovision.com/2017/06/wordpress-cdn-best-practices

Thanks,
Martin

Hello Alex,

I believe you are using the ads.txt file which doesn’t have the proper ad unit ID in it. Could you please check?

Once you fix that file it will take 1-2 days before the Google ad serving notices the change.

Thanks,
Martin

Hello Daniel,

the button is currently available only in FV Player Pro Beta, here’s how to switch to it: https://foliovision.com/player/basic-setup/switching-fv-player-pro-to-beta

We need to merge the stable features from the Beta version into Release soon.

Thanks,
Martin

Hello John,

there should be no issues with WP Rocket as long as you clear its cache after updating the plugins.

We can’t make this work for IE 11 unless we compromise on the video protection. We will make sure these users get some nice message recommending them to use Firefox or Chrome.

But I though we fixed that iPad with Chrome issue. I’ll test that out on that video which you sent.

Thanks,
Martin

Hello Victor,

FV Player 7.3.18.727 released now has the video speed remembering feature in it.

Thanks,
Martin