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Hi,
I am facing issues with the devices namely, ipad mini 2 and 3 (iOS 7 & 8) where videos does not seem to work. Video on all the other devices are working just fine.
Can you suggest a solution to the same?
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Hi Web team,
Could you please send us a link to that problematic videos? What kind of hosting are you using for your videos?
Thanks for contacting us,
Juraj
Hey Juraj,
Thanks for your interest.
So I have tried on a couple of servers like hostgator, flywheel and siteground and found the same issue on all, but just with the above mentioned devices.
Here are the URLs
http://billhoffman.flywheelsites.com/reel/
https://billhoffman.tv/reel/
Hi Web team,
I’ve tested videos on your websites with both iPad Mini 2 – iOS 7 and Mini 3 – iOS 8 on Safari and the videos are working for me.
Do you have problems with Safari or any other browser?
Thanks for using our player,
Juraj
ah okay, can you please check it in Chrome and Firefox as well?
Also, I think I forgot to tell, that the video player switches to the default player when played on these devices. Not sure why.
Hi Web team,
It should work with any browser. The -switching to safari default player is probably caused by old iOS devices core restrictions which are forcing safari to use their own player to playback videos. I’ll forward it to our development team for discussion if there’s anything we can about it.
I hope you understand we can’t guarantee 100% support without any flaws for 6 years old devices that even aren’t supported by Apple anymore. But for sure we will discuss our possibilities. Thanks for letting us know.
Thanks for being part of the Foliovision,
Juraj
Thanks for the clarification. I will get in touch in case I need any further assistance.
Thank youHello Webteam,
you are using the settings to force fullscreen playback and force native fullscreen mode on mobile. Please disable these in Settings -> FV Player -> Mobile Settings as a troubleshooting step.
Thanks,
Martin
