Forum Replies Created
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Hello Brian,
thank you for the heads up. We had a report of the same issue a couple of years ago: https://foliovision.com/support/fv-wordpress-flowplayer/requests-and-feedback/modified-plugin-file
I see that this could be caused the the full YouTube support which we are adding into free FV Player. Somebody was asking about that so I thought I will add it in quickly.
Next time I will do that as a new tagged version on WordPress.org and that will prevent the issue.
I guess that will prevent it, althought when I installed Wordfence now I’m getting no warnings about FV Player.
Please let us know if it was not only for FV Player but also for FV Player Pro.
Thanks,
Martin
Hello Lartigue,
I see we are using some code which no longer works with the jQuery version in latest WordPress. We haven’t noticed this as this code is not run at all times, only when scroll autoplay is on.
Please deactivate and delete the FV Player Pro plugin you are using, then hit “Install Pro extension” at the top of the wp-admin -> Settings -> FV Player screen.
That will reinstall the Pro plugin and will give you the fixed version.
Thanks,
Martin
Hello Lartigue,
I see we are using some code which no longer works with the jQuery version in latest WordPress. We haven’t noticed this as this code is not run at all times, only when scroll autoplay is on.
Please deactivate and delete the FV Player Pro plugin you are using, then hit “Install Pro extension” at the top of the wp-admin -> Settings -> FV Player screen.
That will reinstall the Pro plugin and will give you the fixed version.
Thanks,
Martin
Hello Paulc,
it seems you are using
deferfor all JavaScript on your page except forplugins/fv-wordpress-flowplayer/flowplayer/modules/flowplayer.min.js. Please apply the samedeferon it and it will load properly.Your video won’t play though as you use page cache (there is a
x-proxy-cacheheader). The Amazon S3 signed URLs are time-sensitive, please checks the instructions for cache plugins here: https://foliovision.com/player/video-hosting/amazon-s3-guide#bucket-protection-in-fvplayer-settingsThanks,
Martin
Hello Paulc,
your web host might be preventing access to PHP files in wp-content folder. Please ask them about it.
If you have a programmer working on your website or you are experienced in web administration you might be blocking these PHP scripts in your .htaccess file too.
Last option is that there might be a WordPress security plugins doing this.
The reason why we use a bare PHP file like that without real WordPress rewrite is the speed – our tracking is not loading WordPress at all to make sure your server does not slow down if your videos get viral.
Thanks,
Martin
Hello Suportepercurso,
please let us know how it looks like in wp-admin -> Tools -> Log HTTP Requests. Are you able to see any failed requests there? You might need to go back a couple of pages as this issue might be occurring randomly. Perhaps it all works for 8 hours, but then there are 15 minutes when it really does not work.
Thanks,
Martin
Hello Lartigue,
are you able to play these videos?
Are you able to play these videos when you are not logged in?
Please send us a link to such page. Perhaps it will help us find a way of preventing this error. If your website has a hard (fatal) JavaScript error it stops any JavaScript from running, including FV Player.
Thanks,
Martin
Hello Lartigue,
please use the Scroll Autoplay feature: https://foliovision.com/player/features/playback/autoplay#autoplayWhenScrollingDown
Thanks,
Martin
Hello Mark,
it’s all a bit unclear – for example
ayseems to be a result of thep.getFirstParentWithClass()call so I would guess it’s the HTML element of the video player. But then it calls getMediaTitle() on that element, so how is that defined?Does Matomo offer any debug mode which would let you see what happens with the
ay.getMediaTitle()anday.setMediaTitle()calls?Perhaps if you load the page several times that way you could see what sometimes it does not pick the FV Player video title.
Thanks,
Martin
Hello Lartigue,
I checked with that same Chrome version on macOS 11.6.1 and the videos just play even on first page visit.
No issues on iPhone with iOS 15.6.1 with Google Chrome either.
Are you running into the same issue if you try in Incognito browser (not logged in)?
Thanks,
Martin
Hello Meir,
thank you for the bug report.
Could you please reinstall FV Player from this link? http://foliovision.com/downloads/fv-wordpress-flowplayer.zip To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.
Then it will work.
Thanks,
Martin
Hello Francesco,
I can see the FV Player scripts are still using WP Rocket Lazy Load for scripts. Previously I recommended to disable WP Rocket -> File Optimization -> “Load JavaScript deferred” by mistake, please try to disable “Delay JavaScript execution” instead.
With that setting enabled user has to interact with the page for the scripts to load. On desktop it includes hovering the page with mouse.
The weird part is that if I hover the browser window and FV Player scripts load it still takes 4 more seconds for FV Player to start running its scripts.
Disabling that “Delay JavaScript execution” should ensure the player loads right away, if that works perhaps you can exclude FV Player from it and optionally use wp-admin -> FV Player -> Integration/Compatibility -> “Optimize FV Flowplayer JS loading” instead.
Thanks,
Martin
Hello Lartigue,
https://portfolio.lartigue.ch/portfolio/chopard-ice-cube-collection-2017/ is using the staging license key which does not remove the logo.
Please use the lartigue.ch license key.
The webdesign-lartigue.ch will need an additional license currently for it to be logo free. The next major release of our plugin will be logo free for all. The license will still give you all the Pro features. More details on that will be available soon.
I did not experience the issue with the videos not playing the first time on https://portfolio.lartigue.ch/portfolio/chopard-ice-cube-collection-2017/ I tried with Chrome (Brave) on macOS and Safari on iPhone and on macOS.
Please let us know what browser you are using. I was checking this on the “Animations” video on that page.
Thanks,
Martin
Hello Francesco,
please deactivate and delete the FV Player Pro plugin you are using, then hit “Install Pro extension” at the top of the wp-admin -> Settings -> FV Player screen.
That will reinstall the Pro plugin and will give you the fixed version.
I noticed you are not using the latest version, we should check that with you as one of the first things.
Thanks,
Martin
Hello Girish,
on that old player page the m3u8 file had 10278 segments in it, each 4 seconds long. The DVR time window duration depends on that.
The last video on your new page uses a different HLS video stream, it only has 5 segments. It seems to not use the DVR, but it’s specified on the stream level.
We might need to adjust the timeline for the DVR streams. I think it should show 0:00 or “Live” on the right hand side and then you should be allowed to seek up to -12 hours back in time. It would be a more clear representation of what’s going on that a timeline from 00:00:00 to 12:00:00. This might be a job for our FV Player Live Streaming plugin.
Thanks,
Martin
Hello Francesco,
unfortunately even that new link shows a login form.
Thanks,
Martin
Hello commerz81,
when you say the shortcode isn’t active, what actually happens? Do you see a player (or some part of it, like the play button or image) but it won’t play?
Please check if enabling Settings -> FV Player -> Integrations/Compatibility -> “Load FV Flowplayer JS everywhere” avoids this issue. It’s not an ideal solution but it will help us understand what could be going wrong.
Thanks,
Martin
Hello Girish,
I found that because the stream URL ends with
?DVRit’s not properly handed by FV Player Editor and then you do not get the Live and DVR checkboxes.Please try to post it like this:
[fvplayer src="..." live="true" dvr="true"]Thanks,
Martin
Hello Suportepercurso,
this will improve your usage of Vimeo API.
But we still need to know what’s in that Log HTTP Requests plugin logs. Once you install that plugin give it an hour or two and check wp-admin -> Tools -> Log HTTP Requests. Will you see any requests that fail?
Thanks,
Martin
Hello Francesco,
sometimes too many optimizations can only cause issues.
How does it work if you disable the WP Rocket -> File Optimization -> “Load JavaScript deferred” setting? We were using that on foliovision.com at some point and we still use it on some other websites and it works well with FV Player.
Please see if disabling wp-admin -> FV Player -> Integration/Compatibility -> “Optimize FV Flowplayer JS loading” will fix the issue. That is our own optimized JavaScript loading routine, but it seems to be missing in your page HTML, perhaps something is removing it (no mention of FV_Player_JS_Loader in your HTML).
Thanks,
Martin
Hello Suportepercurso,
I also checked that log file and Vimeo is still giving you only 50 requests per minute.
I also see that the background cron job of FV Player Pro did check 75 Vimeo videos in last 3 days, but there are two videos which it checked 250 times each.
https://vimeo.com/219171688
https://vimeo.com/314534089I found that Vimeo reports a 0 duration for these videos. So then our background video check thinks it failed and tries again and again.
Please check if these videos actually play and remove them from website if they are not needed.
Thanks,
Martin
Hello Suportepercurso,
this is taking too long to resolve and we haven’t found into such long lasting issues with out Vimeo integration before.
Could you please setup a test page where we can see the issue?
Did you also install the Log HTTP Requests plugin?
The log file at https://www.detonline.com.br/fv-player-vimeo-….log is no longer helpful, please disable wp-admin -> FV Player -> Pro Features -> Debug -> Verbose and remove that file – you should be able to do so using the file manager on your web hosting control panel, or using FTP.
Thanks,
Martin
Hello Suportepercurso,
previously you said that the issue is fix. Please let us know how did you solve the issue – was there any issue with connection to the FV API servers, or did Vimeo increase your rate limiting?
Based on that we should be able to figure out the next step.
What you can also do it to disable the Turbocharge Ajax loading and install the Log HTTP Requests plugin. That will give you a log of the FV API calls to look at – there might be some connection failures there.
Thanks,
Martin
Hello Bruno,
the plugin which removes the custom ads or VAST ads for FV Player based on user role can be purchased here: https://foliovision.com/downloads/fv-player-no-ads-for-members
It works with WooCommerce Memberships and others will be added on request.
Thanks,
Martin
Hello Meir,
I see it plays, although without the URL tokens. I wonder if these would work if you can enable them on Cloudflare Stream.
UPDATE: FV Player Cloudflare Stream is out and it supports URL tokens and video uploads: https://foliovision.com/2023/08/upload-cloudflare-wordpress
Thanks,
Martin
Hello Meir,
it appears the links which you are using are not for the actual video files but it’s the iframe embed URL.
Are you able to get the actual streaming URL out of Cloudflare Stream?
Thanks,
Martin
Hello Meir,
we are leaning towards a more modern look. The scrollbars could appear both in the horizontal and vertical modes.
We are currently checking how we could improve the playlist on mobile as well.
Thanks,
Martin
Hello Girish,
please deactivate and delete the FV Player Pro plugin you are using, then hit “Install Pro extension” at the top of the wp-admin -> Settings -> FV Player screen.
That will reinstall the Pro plugin and will give you the fixed version.
Please let us know if you still run into any issue. I’m not sure if this will fix your issue when you are logged in Firefox – if not we will need that browser console output.
Thanks,
Martin
Hello Girish,
do you run into that issue on your test page when you try with a private window in Firefox?
The issue might be related to what happens your website when you are logged in as admin. To diagnose it please do a right click on your webpage in Firefox and choose “Inspect”. Then select “Console” in the new panel and reload the page. See if any errors appear.
Thanks,
Martin
Hello Meir,
would this put videos found in multiple posts (CPTs) into a single FV Player playlist? Would it be important to retain some sort of a link to the original video location, the post URL?
Thanks,
Martin
Hello Wesley,
we were trying to reproduce the issue – log in, enable position saving and see if the chapter links work. We found no issues. We tested on macOS 11.6.1 with Safari, Firefox and Chrome (Brave).
Please let us know what browser you use and provide a test page.
Thanks,
Martin
Hello Hammerway,
I guess you are using HLS (m3u8 file extension) for your videos and you create is using FV Player Coconut.
HLS is the native video format for iPhone and it handles the video quality switching in an automated way (ABR – adaptive bitrate).
The only way of providing a list of video qualities for the viewers would be to split the HLS video into multiple streams – one for each quality and build custom loading routine. It would be a fairly big project.
Thanks,
Martin
Hello Hammerway,
the issue has been fixed quickly, but then we found much later that iPhone does not report video dimensions for some of the video types properly. We fixed that in April, but now I see it stayed in Beta.
Please switch FV Player Pro to Beta, here’s how: https://foliovision.com/player/troubleshooting/switching-fv-player-pro-to-beta
That should fix the issue for you.
Thanks,
Martin
Hello Jovan,
actually the issue is that the popup covers the full player area.
You can make it smaller using a CSS like this: https://foliovision.com/player/faq/css-tips-and-fixes#popup-size
But here’s the CSS for the clicking too: https://foliovision.com/player/faq/css-tips-and-fixes#popup-click
Thanks,
Martin
Hello Meir,
I see what you mean, perhaps we could use some library like OverlayScrollbars. It can do different styles: https://kingsora.github.io/OverlayScrollbars/#!demos/styling
Of course it would be better if we could achieve similar appearance with just CSS without need of any additional scripts.
Thanks,
Martin
Hello Ivo,
are you having issues with the FV Player iframe embed code?
If that’s the case then please check your iframe link using https://securityheaders.com/ – it might tell you that you are using the X-Frame-Options or Content-Security-Policy headers.
Thanks,
Martin
Hello Valentin,
these videos now play. Another fix in the API.
We are going to do some experiments with the HLS streams.
Thanks,
Martin
Hello Francesco,
I’m back from a short vacation, but unfortunately your link shows a login form. Could you please remove the login requirement?
Thanks,
Martin
Hello Suportepercurso,
I was just going to have a look at the log file.
Please let us know how did you solve the issue – was there any issue with connection to the FV API servers, or did Vimeo increase your rate limiting?
Thanks,
Martin
Hello Valentin,
this has been adjusted on the API end. So now your new videos are less protected, the video-only track can be downloaded with the right tool, but it will have no audio. We will check if we could use HLS in cases like this.
Thanks
Martin
Hello Valentin,
only thing which we can do right now is to lower the protection on these new videos.
It would be then possible to download the video MP4 file, but at least it would be video only – no audio track – as Vimeo keeps the video and audio tracks separate.
Then we can check if we could use the HLS format for videos like this.
Thanks
Martin
Hello Francesco,
you are using FV Player Pro 7.5.23 while the latest version is 7.5.27.
Please try to upgrade, it might fix the issue for you.
If it does not help, then please provide a test page that works without a login.
Thanks,
Martin
Hello Valentin,
you are using FV Player Vimeo Security addon. Some video qualites of the new Vimeo videos do not use segmented video files, but large MP4 files with range requests. Some video downloading tools are able to find these MP4 files and then download the video.
So what we did with our Vimeo Security addon was the last resort – we check all the video qualities and remove the ones which use MP4 files. That way we can still protect the video from downloading.
But it seems that for your videos the 1080p or 1440p video quality is very important.
Thanks,
Martin
Hello Wesley,
before you try to troubleshoot a plugin or theme conflict, please let us know what video type you are using, if you use the video position saving and the custom start time for the videos.
Does it happen to logged in users only? If not, please provide a test page.
Thanks,
Martin
Hello Simone,
perhaps the CDN is not active when you are logged in and all you need to do is to clear the browser cache.
Please note that the error might look roughly the same, but if there is any difference in any number, I need to see the screenshot of it. Are you sure it’s 100% the same?
Thanks,
Martin
Hello Rhys,
FV Player Pro 7.5.27 fixes that splash screen issue.
It adds support for Odysee Live Streams too: https://foliovision.com/player/demos/odysee-hosting
Thanks,
Martin
Hello Simone,
please repeat these steps with the browser console to see what specific JavaScript error is occurring.
Thanks,
Martin
Hello Simone,
if you are using a CDN then please make sure you purge it’s case. We recommend to set your CDN to respect the query strings.
If the query strings are ignored, the CDN won’t get fresh new JavaScript/CSS file after you upgrade any plugin (not just FV Player).
Here’s our full article on this topic: https://foliovision.com/2017/06/wordpress-cdn-best-practices
Thanks,
Martin
Hello Sergio,
I think if your other placements avatars use the same size as the comments it might work. FV Gravatar Cache is for comments as that’s where you get many requests for different Gravatar images on a single page.
Thanks,
Martin
Hello Simone,
thank you for providing these details.
Please deactivate and remove the FV Player plugin and then install it again. No need to reinstall FV Player Pro.
That will fix the issue.
I found a bug in our WebM processing for Safari. I don’t understand why the issue wouldn’t occur on our website and on our test sites, but I could see what’s the problem and it’s fixed.
Thanks,
Martin
Hello Simone,
both videos play for me, I tested in Brave (Chrome). The WebM video might not play in Safari, I’ll be able to check tomorrow. We did tweak the WebM video behavior for Safari recently – it shouldn’t be used at all for that browser.
If you get the JavaScript error on top of FV Player then please open your browser developer console (here’s how https://foliovision.com/player/troubleshooting/javascript-browser-console), then load the page with video and try to play it. Will there be any errors on the browser console?
As I said the videos play for me, the issue might be occurring for logged in users (or the editor/admin users) only.
Thanks,
Martin
Hello Simone,
could you please provide a test page where I can see the issue?
I see no FV Player on your link. Perhaps FV Player Pro is off now. We will be able to check it tomorrow 7 AM to 3 PM UTC time, so if you could enable it then we can have a look.
The JavaScript on that page is not broken, which is a good sign and I do not see why FV Player wouldn’t work. Perhaps with the free version you only used the YouTube and Vimeo videos – in free version it only gives you the iframe embed codes which are slower and do not offer all the features, but do not depend on JavaScript.
Thanks,
Martin
Hello Suportepercurso,
when I said you need to remove FV Player it was only to be able to install that new version from https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip No videos and no settings will be lost.
It’s strange that you still get the “It seems this video doesn’t belong into your Vimeo account or you miss the video_files capability for you API key.” error, since you already created a new API key on Vimeo 6 days ago.
Are you sure these videos actually exist when you open their Vimeo link which you entered in FV Player? Is the video allowed to play on your new website domain? You can check that following steps here: https://foliovision.com/player/video-hosting/how-to-use-vimeo -> Privacy Settings -> Step 5.
If you could share some of these video links along with the API key you are using that would be helpful. A test page would help too.
Thanks,
Martin
Hello Sergio,
I checked some comments here and the avatars are cache with FV Gravatar Cache: https://staging.redesbinarias.com/redimensionar-tu-disco-duro-particion/#comment-7927
If you are checking some other avatar in some other place it won’t be processed as the plugin is for comments only.
Thanks,
Martin
Hello Sergio,
please let us know if this happens if you deactivate all the plugins and use a standard WordPress theme. Perhaps you have a staging website too and this is easy to check for you.
Thanks,
Martin
Hello Suportepercurso,
I see there are 121 videos that are missing, but FV Player Pro run 1782 API requests to check their status. This should be not be happening as each video should only be checked once per day.
Please upgrade FV Player Pro to 7.5.27.7210. It will fix the problem with rate limiting – it seems Vimeo is now using Cloudflare and the rate limiting headers are all lower case. So I improved our code to ignore the case of HTTP headers.
Next please switch FV Player Pro to Beta, here’s how: https://foliovision.com/player/troubleshooting/switching-fv-player-pro-to-beta
Then reinstall FV Player from this link: https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.
That way Vimeo videos which are missing will only be checked 5 times and then FV Player won’t check them anymore.
If none of the above helps, then please check wp-admin -> FV Player -> Settings -> Tools -> System Into. At the bottom of it there should be a part like this:
CREATE TABLE `wp_fv_player_videometa` ( ... ) ENGINE=InnoDB AUTO_INCREMENT=1842 DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_520_ciThat
AUTO_INCREMENT=1842or similar bit tells us that FV Player is able to store video meta properly. If it’s not there then that would explain why your FV Player Pro run excessive check of these missing Vimeo videos.You can also just send that whole System Info as a text file, there is the “Export” button next to it which you can then upload here to the forums.
Thanks,
Martin
Hello Rhys,
I was able to post that Odysee video with FV Player but the splash screen was not recognized. We will get that fixed.
Regarding the insert video bug – please upgrade to FV Player 7.5.27, released now.
Thanks,
Martin
Hello Mark,
I see there is a problem with URL tokens on Amazon S3, Bunny CDN and other CDNs.
Please deactivate and delete the FV Player Pro plugin you are using, then hit “Install Pro extension” at the top of the wp-admin -> Settings -> FV Player screen.
That will reinstall the Pro plugin and will give you the fixed version.
Let us know if it does not fix your issue please.
Thanks,
Martin
Hello Suportepercurso,
It seems that the rate limiting is not working in your case. Is your website or web host using object cache for WordPress?
Please set wp-admin -> FV Player -> Pro Features -> Debug -> Verbose. It will create a debug file like fv-player-vimeo-…log in your WordPress root folder. Clicking “(…)” next to that setting will tell you what will be the exact file name. Please let us know what it is so that we can have a look.
In that file we should see all the Vimeo API requests and where they originate, along with the full Vimeo response headers – including the rate limiting headers.
Thanks,
Martin
Hello Suportepercurso,
when I posted wp-admin -> FV Player I meant the FV Player section of your wp-admin.
I’ll add some code for more debug logging in FV Player Pro which will let us see what happens with rate limiting in your case and why it doesn’t seem to work.
Thanks,
Martin
Hello Suportepercurso,
this should never happen. In FV Player we do process the Vimeo API rate limiting properly. If we get a signal from Vimeo that we made too many API requests, we stop further processing before it runs out of the time limit.
Could you please go to /wp-admin/options.php and look up fv_player_pro_vimeo_ratelimitting ? You can use Ctrl + F (or Command + F if you are on Mac) in your web browser. It should have a value set if the videos currently do not play for you.
To remove the videos you can use search with the Vimeo links on wp-admin -> FV Player and remove the matching players. It won’t be easy as you will have to go one by one.
Or perhaps you are using the legacy shortcodes like [fvplayer src="https://vimeo.com/{number}"] without any splash screen – please let us know if that’s the case.
Thanks,
Martin
Hello Suportepercurso,
could you please post that full error log?
If it the same video over and over again? Please try to open it’s Vimeo link when you are logged in to Vimeo to see if it exists. If it does not exist, it should be removed.
Based on your input we can improve our code to not run into issues like this. For example not check video if it’s missing.
Thanks,
Martin
Hello Suportepercurso,
do you have many old Vimeo video on your website? FV Player checks them periodically. So please click: Settings -> FV Player Pro -> Hosting -> Vimeo -> There were 101 API errors … -> (show)
Then you should see the errors, are all of them very recent?
Vimeo does not like you to make API calls for videos which are missing, so does it give you a long list of missing videos?
Thanks,
Martin
Hello Suportepercurso,
did the error go away and did it validate the Vimeo access token properly by now?
Please setup that test page too, so that we can see the issue. I’m running out of ideas about what could be wrong and I would like to ensure your videos play again as soon as possible.
Thanks,
Martin
Hello Suportepercurso,
please setup a new API token, and ensure you pick the “Video Files” Scope:
Here’s the full guide: https://foliovision.com/player/video-hosting/how-to-use-vimeo#access-token-setup
If that won’t help, then please create a test page with one of your videos on it.
Thanks,
Martin
Hello Oranzi,
we have worked on adding the collection creation in FV Player’s Bunny Stream video picker. That way you can properly organize your videos without need of going to Bunny.net dashboard.
If you have a bit of time and could test the new feature before the release it would be great.
If you are interestedplease reinstall FV Player from this link: https://github.com/foliovision/fv-wordpress-flowplayer/archive/refs/heads/5183272264-bunny-stream-collection-folders.zip To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.
Thanks,
Martin
Hello Meir,
you only need the FV Player Alternative Sources extension if you intend to use these src2 or src3 as the backups.
If you would like to provide alternative formats for different browsers, then you do not need that extension.
The format of the playlist=”…” argument for multiple video sources goes like this:
playlist="video-2.mp4,video-2.webm,video-2.jpg;video-3.mp4,video-3.webm,video-3.jpg"So each item is separated by
;and the last value is the splash image and what’s before that are the different video versions:- video-2.mp4 – first video
- video-2.webm – second video
- video-2.jpg – splash
Please let us know what video formats you would like to use. MP4 is supported by practically every browser. And so is HLS if you want the automated quality switching, with the HLS.js library in FV Player.
Thanks,
Martin
Hello Suportepercurso,
unfortunately the Video Checker does not work for Vimeo videos, but we will see if we can improve that.
Please check Settings -> FV Player Pro -> Hosting -> Vimeo. There should be a line of text like “Your Vimeo access token has been successfully verified” – what does it say in your case?
Also, does it show any errors? There might be a message like “There were 101 API errors, last one from 2022-08-16 06:04:12.”
If none of the above helps, then please create a test page with one of your videos on it.
Thanks,
Martin
Hello Meir,
Could you please reinstall FV Player from this link? https://github.com/foliovision/fv-wordpress-flowplayer/archive/refs/heads/5228070264-playlist-start-splash.zip To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.
Then it should work for you. Please let us know and we can make it part of the next FV Player release.
Thanks,
Martin
Hello Valentin,
you mentioned:
The quality control in vimeo is working.
The video checker does not work for the Vimeo videos.
Please send a link to one of your videos on Vimeo, or create a test page on your website where we can watch one of your videos without the quality switching.
Thanks,
Martin
Hello Valentin,
if the video checker does not appear at all, then it’s a different issue and you do not need to check for access issues which Maria suggested.
Are you sure you are checking the page with FV Player as editor or administrator? Are you using any page builder?
Thanks,
Martin
Hello Meir,
the splash screens actually already respect the
playlist_startargument of the shortcode.Are you perhaps using the legacy shortcode style?
[fvplayer src="..." playlist="...;...;..."]If so, please let us know what’s the reason for it?
Otherwise there must be some other cause.
Thanks,
Martin
Hello Meir,
I think it should just pick the right splash image based on
playlist_start="2"argument, we will look into it.Thanks,
Martin
Hello Aniki,
please make sure that all the settings in Settings -> FV Player -> Mobile Settings and off and try again.
Does it also occur with some other theme? I suspect that your theme might be doing something about HTML5 fullscreen and that removes the content.
Please let us know if your theme is available on WordPress.org so that we can test it.
Thanks,
Martin
Hello Aniki,
do you mean that you open your website, then play a video and go to fullscreen, then exit the fullscreen and hit any of the navigation links it then takes you to a blank page?
We were not able to reproduce that issue on foliovision.com. Could you please try with our homepage video on https://foliovision.com?
Do you use any progressive web app mode on your website?
Thanks,
Martin
Hello Yairbr,
thank you for the bug report!
Could you please reinstall FV Player from this link? https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip
To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.
Then the video name should start showing up in GA4. We are still testing it.
Thanks,
Martin
Hello Freddie,
actually our Auto Buffering option was disabled for a while.
Now we are testing how it really works. Ideally it wouldn’t preload the whole video, but just a part of it.
Please let us know what video type you are using (MP4, HLS, Vimeo, YouTube …).
Thanks,
Martin
Hello Miguel,
I’m sorry about the late reply.
I checked your website and I can see the correct URL passed to the VAST server, so it seem you figured it out.
Please let us know if there is anything else.
Thanks,
Martin
Hello Yochang,
the trick is to store the whole [fvplayer…] shortcode in that custom field. Perhaps you only put in the video link.
If you would like to make adding that custom field easier, then these Custom video fields will let you do exactly that: https://foliovision.com/player/developers/video-custom-fields
We are happy to take care of this for you if you order our Make Your Theme work with Video: https://foliovision.com/downloads/making-player-theme
Thanks,
Martin
Hello Rick,
please reinstall FV Player from this link?=L https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.
Then the issue will be fixed. Once you remove the Featured Image and save the post FV Player will set it once again as it will miss the information that it already stored the Featured Image. But then you remove it once again and save the post and it will stay that way.
Thanks,
Martin
Hello Rick,
we will adjust it so that it only sets the Featured Image for each post once. And not once per player. So you won’t run into the issue with high number of players per page.
Thanks,
Martin
Hello Yochang,
I did use Elementor once for similar functionality. The tricky was to store the whole FV Player shortcode in the custom field and then let it populate the shortcode block – I used “Post Custom Field” in the “Enter your shortcode” field and entered the Custom Key – please check the attached screenshot.
The actual custom field was handled using our Custom video fields: https://foliovision.com/player/developers/video-custom-fields
If you are using a custom post editing interface which then gets displayed using an Elementor template it should work nicely.
Thanks,
Martin
Hello Turbokingspoker,
please download a fresh copy of FV Player Pay Per Vie ZIP file from https://foliovision.com/my-licenses and reinstall from that.
Then the issue should be fixed.
Thanks,
Martin
Hello Rick,
my suggestion would be to actually set the Featured Image you like. Please let us know if you are trying to avoid setting the Featured Image as your theme is presenting it in a way which you do not like?
Thanks,
Martin
Hello Rick,
I can see that there will be issue with the old posts as we did not store this data for these in the past.
To get rid of the Featured image there you would have to remove it, save the post and then remove it once again and save again.
Could you please try if that will work?
Thanks,
Martin
Hello Rick,
please add a new lesson, do not insert FV Player and set some Featured Image. Then save the lesson and try to remove the Featured Image. Will that work?
If yes, then please repeat the same procedure, but this time insert FV Player and make sure it sets the Featured Image for you. Then when you try to remove the Featured Image – and it won’t work as you said.
The piece of information which we need to troubleshoot is in the wp_postmeta database table. Will the lesson post ID have a meta_key
_fv_player_featured_image_players? If should store the player ID which is inserted in the lesson.If you are not familiar with the database tools you can try to use wp-admin -> Tools -> Export. Choose the LearnDash lessons in “Choose what to export” and then in “Start date” and “End date” pick the date range to target your test lessons. Then please send over the resulting export file – I will be able to check what meta keys are stored for your lessons. If we find our meta_key
_fv_player_featured_image_playersis missing, we can figure out the next troubleshooting step.Thanks,
Martin
Hello Meir,
please try to add
playlist_start="2"into your shortcode and let us know if it works for your purpose.Thanks,
Martin
Hello Rick,
it’s true, FV Player will use its splash image and set it as the Featured Image for the post if there is none.
However it only does so once. If you remove the Featured Image afterwards, FV Player will not put it’s splash image back in. Unless you add another FV Player instance to the post.
I verified that this works with LearnDash Lessons.
Please note that this behavior was only improved in FV Player 7.5.26.7210.
Thanks,
Martin
Hello Nick,
perhaps OpenLiteSpeed was doing some kind of HTML optimization and it damaged the FV Player configuration scripts.
So if you could use some text compare tool (here’s one online which I like to use https://editor.mergely.com/) to check differences in the HTML code coming out of Apache and OpenLiteSpeed it might help us fix the actual issue. The issue might be with the
data-itemattributes in the FV Player HTML code.Thanks,
Martin
Hello Ab,
I checked /company/events/webinar-video/ on your website and could see FV Player is set to track with
UA-11..86-1. So that’s GA3.What happens if you configure it to use
GTM-W...Zfound in your GTM tag?What happens if you remove the analytics ID from FV Player completely? It should still detect GTM that way.
If none of the above will fix the issue, then it seems we need a way of configuring if the GTM should be used in the GA3 or GA4 mode.
Thanks,
Martin
Hello Miksmusic,
I don’t know what technique Protect WordPress Videos & Audios is using to protect FV Player video and audio files and it’s not easy to figure it out. Did you get any hints from authors of that plugin?
Do you run into the same issue when not using FV Player for your audio tracks, but the audio player built into WordPress?
Thanks,
Martin
Hello Bawalker,
please reinstall from https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip once again and it will be fixed as well.
Thank you for the bug report!
Martin
Hello Nikolaos,
could you please create a test page where we can see the issue?
You said the video has to play for some time. What is the approximate time when it happens? Is it 1 minute, 5 minutes or 15 minutes?
Thanks,
Martin
Hello softlv8,
Could you please reinstall FV Player from this link? https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.
Then the issue will be fixed. The blank spaces in the URLs were not handled properly. The reason why it worked with FV Player Pro is that in that case browser already sends in properly encoded link.
Thanks,
Martin
Hello Miksmusic,
at I glance I did not notice anything that would allow Protected Video plugin to affect FV Player. It’s surely not doing anything to protect videos posted with FV Player.
My suggestion would be to check the browser developer tools carefully and see what changes when the video doesn’t play with FV Player anymore. Here’s how to open the browser developer console: https://foliovision.com/player/troubleshooting/javascript-browser-console
Please keep the console open as you play different MP3 audio tracks in FV Player until it starts to fail. Will any error appear on the console?
Thanks,
Martin
Hello Bawalker,
could you please allow visitors from Slovakia to access your website? It seems entire Europe is blocked.
I checked the category page https://www.winholt.com/product-category/shelving/ and it links to 12 items.
I see that the sharing buttons on the player on that page actually work for the first of the items, which is https://www.winholt.com/product/beer-keg-racks/ It’s like that as we except FV Player to be embedded in the post, but it seems to be in the category description.
Could you please reinstall FV Player from this link? https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.
Then it should be working for you. I added some code to detect FV Player placement outside of loop on a category/tag/taxonomy page and let is use the category/tag/taxonomy link in that case.
Thanks,
Martin
Hello Frank,
are you still running into the issue or was it just a one time issue?
Did it mention any more details about the error, like for example:
“Failed to save the video: Unknown column ‘splash_attachment_id’ in ‘field list’”
Please check Settings -> FV Player -> Tools -> Database, it will give you the database upgrade check messages.
If you see this, then everything should work:
Here's the result of the last database upgrade check: DESCRIBE wp_fv_player_players; SHOW INDEX FROM wp_fv_player_players; DESCRIBE wp_fv_player_playermeta; SHOW INDEX FROM wp_fv_player_playermeta; DESCRIBE wp_fv_player_videos; SHOW INDEX FROM wp_fv_player_videos; DESCRIBE wp_fv_player_videometa; SHOW INDEX FROM wp_fv_player_videometa;Let us know what it shows. If it’s not there at all, then please deactivate and delete the FV Player plugin and install it again. No settings nor videos will be lost.
Thanks,
Martin
Hello softlv8,
I found that the videos hosted on DigitalOcean Spaces play fine when using FV Player Pro, but not when only using the free FV Player.
In FV Player Pro the videos load using Ajax while in FV Player they the URL is part of the page HTML code, so it might need some different encoding.
It’s weird that we found out about this issue now as it uses the same signature system as Amazon S3 which was part of the plugin for years and years.
I hope this will be easy to fix.
Thanks,
Martin
Hello Gomez,
only FV Player Pro needs to be uninstalled.
Thanks,
Martin
Hello Gomez,
please reinstall FV Player from this link: https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip
To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.
Then it should finally work.
It’s weird that you were able to even install FV Player if your database server limits the table row size to just 8126 bytes. So something has changed on your database server it seems and now any change to the table was no longer permitted. So I set these table fields to be smaller where possible.
Thanks,
Martin
