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When I enable “Video Stats:” I receive a 403 error for wp-content/plugins/fv-wordpress-flowplayer/controller/track.php. So I disable and the error goes away.
Sincerely,
Paul
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Hello Paulc,
your web host might be preventing access to PHP files in wp-content folder. Please ask them about it.
If you have a programmer working on your website or you are experienced in web administration you might be blocking these PHP scripts in your .htaccess file too.
Last option is that there might be a WordPress security plugins doing this.
The reason why we use a bare PHP file like that without real WordPress rewrite is the speed – our tracking is not loading WordPress at all to make sure your server does not slow down if your videos get viral.
Thanks,
Martin
I found out the issue… SG Security :
Lock and Protect System Folders
RECOMMENDED
By enabling this option you are ensuring that no unauthorized or malicious scripts can be executed in your system folders. This is an often exploited back door you can close with a simple toggle. I do not see an exception to this…Sincerely,
Paul
Hello Paulc,
it seems certain files can be excluded from the “Lock and Protect System Folders” rule of SiteGround Security plugin.
Could you please reinstall FV Player from this link? http://foliovision.com/downloads/fv-wordpress-flowplayer.zip To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.
Then disable the SiteGround Security plugin setting “Lock and Protect System Folders” and enabled it again. Then these tracking request will be allowed.
Thanks,
Martin
