• Skip to content
  • Skip to primary sidebar
  • Skip to footer

Foliovision

Main navigation

  • Weblog
    • FV Player
    • WordPress
    • Video of the Week
    • Case Studies
    • Business
  • About
    • Testimonials
    • Meet the Team
    • We Support
    • Careers
    • Contact
    • Pricing
  • Products
  • Support
    • FV Player Docs
    • Pro Support
  • Login
  • Basket is empty

No subtitles for Pros

[Solved]

Foliovision › Forums › FV Player › Troubleshooting › No subtitles for Pros

  • Michael B. 8 years, 8 months ago

    I recently purchased a FV Player Pro license for our Cancer Care website ( http://mydoctor.kpnvly.org/cancer-care/home/breast-and-ovarian-cancer/ ). Prior to this, I did a bunch of testing and a little custom programming on an intranet development server.

    Now that I have installed the Pro Pack, I have lost subtitles for iOS devices.

    To ensure it was the Pro Pack, I upgraded our Dev Server using my Pro license. It lost subtitles for iOS after the upgrade.

    To confirm, I downgraded the intranet site back to the Free FV Player version. I deleted everything, then cleared out any db settings I could find. Once the plugin was completely gone, I did a fresh installation. Subtitles returned!

    Please help! We are a major national healthcare organization. Subtitles are a legal issue for our videos, not just a convenience factor.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Martin 9 years ago

    Hello Michael,

    we are already looking into this, I’m not sure how FV Player Pro could be affecting this, so we are in process of setting up out own test for this.

    Thanks,
    Martin

    Martin 9 years ago

    Hello Michael,

    sorry about the delay, we have confirmed that this is indeed caused by FV Player Pro. We are investigating.

    Thanks,
    Martin

    Martin 9 years ago

    Hello Michael,

    I think I found the solution, could you please check if it works for you as well? Here’s the demo page: http://lifeinamovie.com/2016/09/22/iphone-subtitles-test/

    Note that it only works for newer iPhones – iOS 7 and above. Those with iOS 6 and below need the subtitles track encoded in MP4 file directly.

    Thanks,
    Martin

    Michael B. 9 years ago

    Yes, the page your iPhone Subtitles Test page displays with subtitles on my test iOS devices. Thank you! We would be perfectly satisfied to put a disclaimer for older devices. If we can get the fix for iOS7 and newer, our legal requirements are met.

    Please let me know how to get and apply your fix. Thanks again!

    Michael B. 9 years ago

    Please let me know how to get and apply your fix.

    Martin 9 years ago

    Hello Michael,

    we put the fix into FV Player Pro 0.7.31. You should be seeing that in your updates, we actually already released another version – 0.7.32.

    We will put in a message to iPhone iOS < 7 users if there are subtitles. Something like - "This video contains subtitles, but your device doesn't support it". Thanks, Martin

    Michael B. 9 years ago

    Thank you very much! I have applied the updated FV Player Pro and now our videos show with Subtitles on IOS devices.

Viewing 7 replies - 1 through 7 (of 7 total)
Reply To: No subtitles for Pros



Please Sign in or Register to upload files.

Related Posts

  1. Multilingual Video Subtitles

  2. FV Player’s New Features: YouTube Subtitles and Fixed Error Reporting in Chrome

  3. YouTube Subtitles

    YouTube Subtitles

Primary Sidebar

Sign in Register
FV Player Docs Post New Topic

Welcome

to Foliovision support forums! We'll be happy to provide free support to resolve all the reported bugs. You always can start by specifying your OS and browser and steps to reproduce the bug.

If you need help with the installation on your site, please submit a request for a Pro Support Incident. We'll have you up and running in no time, with detailed instructions on how to resolve your issue yourself in the future.

Facing a hard to solve WordPress problem? On a tight deadline?

Let us take care of it for you
right now.

Pro Support Buy FV Player

Footer

Our Plugins

  • FV WordPress Flowplayer
  • FV Thoughtful Comments
  • FV Simpler SEO
  • FV Antispam
  • FV Gravatar Cache
  • FV Testimonials

Free Tools

  • Pandoc Online
  • Article spinner
  • WordPress Password Finder
  • Delete LinkedIn Account
  • Responsive Design Calculator
Foliovision logo
All materials © 2025 Foliovision s.r.o. | Panská 12 - 81101 Bratislava - Slovakia | info@foliovision.com
  • This Site Uses Cookies
  • Privacy Policy
  • Terms of Service
  • Site Map
  • Contact
  • Tel. ‭+421 2/5292 0086‬

We are using cookies to give you the best experience on our website.

You can find out more about which cookies we are using or switch them off in .

Powered by  GDPR Cookie Compliance
Privacy Overview

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.

Necessary Cookies

Strictly Necessary Cookie allow you to log in and download your software or post to forums.

We use the WordPress login cookie and the session cookie.

If you disable this cookie, we will not be able to save your preferences. This means that every time you visit this website you will need to enable or disable cookies again.

Support Cookies

Foliovision.com uses self-hosted Rocket.chat and self-hosted Freescout support desk to provide support for FV Player users. These cookies allow our visitors to chat with us and/or submit support tickets.

We are delighted to recommend self-hosted Rocket.chat and especially Freescout to other privacy-conscious independent publishers who would prefer to self-host support.

Please enable Strictly Necessary Cookies first so that we can save your preferences!

3rd Party Cookies

This website uses Google Analytics and Statcounter to collect anonymous information such as the number of visitors to the site, and the most popular pages.

Keeping this cookie enabled helps us to improve our website.

We reluctantly use Google Analytics as it helps us to test FV Player against popular Google Analytics features. Feel free to turn off these cookies if they make you feel uncomfortable.

Statcounter is an independent Irish stats service which we have been using since the beginning of recorded time, sixteen years ago.

Please enable Strictly Necessary Cookies first so that we can save your preferences!