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Problems on Windows Lumia Phone

Foliovision › Forums › FV Player › Troubleshooting › Problems on Windows Lumia Phone

  • Samik S. 11 years, 4 months ago

    I can hear sound on my windows smartphone (windows lumia) but the video is black. Things
    were playing fine before and it is only the member page that is not working?

    Now that is not that important since most people use android….

    I also had this other page and it works on my windows phone which is an optimizepress version 1 opt in page but when I did the same for a wishlist member page I get the audio but black screen instead of video.

    Samik

Viewing 19 replies - 1 through 19 (of 19 total)
  • Martin 11 years ago

    Hi Samik,

    please send us URLs to your file, then we can figure out what could be breaking the playback – it might be an encoding issue or an issue with our player.

    Thanks,
    Martin

    Samik S. 11 years ago

    Hi Martin,

    This is my raw video from amazon cloud:

    http://example.com/P1q12013-mobile.mp4

    That plays on my window phone. Created with handbrake for android.

    Martin 11 years ago

    Hi Samik,

    let’s compare FV WordPress Flowplayer 2.2.22 and 2.3. Please let us know which one of these plays on your Windows Mobile Phone:

    http://lifeinamovie.com/h/wmp1.html
    http://lifeinamovie.com/h/wmp2.html

    Thank you for your input!

    Martin

    Samik S. 11 years ago

    First one works on my windows phone but the 2nd one doesn’t,

    Samik

    Martin 11 years ago

    Hi Samik,

    thank you, we might be closing in on the solution. Could you please let us know which on plays?

    http://lifeinamovie.com/h/wmp3.html
    http://lifeinamovie.com/h/wmp4.html

    Could you please also post your user agent string? You can find it here: http://www.whatsmyuseragent.com/

    Thanks,
    Martin

    Samik S. 11 years ago

    Neither worked. Got audio but no video.

    Mozilla/5.0 (Windows Phone 8.1; ARM; Trident/7.0; Touch; rv:11.0; IEMobile/11.0; NOKIA; Lumia 820) like Gecko

    Martin 11 years ago

    Hi Samik,

    thank you for your input, so it appears core Flowplayer doesn’t play on your device either. We will have a look and see if we can figure this out. I have one more test in mind which might help, but I should be able to do test with your user agent.

    Thanks,
    Martin

    Samik S. 11 years ago

    Just had a look and site working perfectly on my windows phone now!

    Going to go live next month so ahead of schedule :)

    Thanks, keep up the good work,

    Samik

    Martin 11 years ago

    Hi Samik,

    we are glad that it works for you!

    Could you please also check and post your user agent string again? You can find it here: http://www.whatsmyuseragent.com/

    Thanks,
    Martin

    Samik S. 11 years ago

    This is what got from my Windows Phone:

    Mozilla/5.0 (Windows NT 6.2; ARM; Trident/7.0; Touch; rv:11.0; WPDesktop; NOKIA; Lumia 820) like Gecko

    It is the same phone. Maybe there was an update since it would automatically?

    I had updated the os to 8.1 or whatever since the earlier version couldn’t play anything but maybe they have updated the browser to remove more bugs? Haven’t paid it any attention myself?

    Martin 11 years ago

    Hi Samik,

    in that case, it might be the OS upgrade.

    Thank you for your feedback!

    Please let us know if there is anything else.

    Martin

    Roberto 9 years ago

    I have same problem with wp 10. My user agent is Mozilla/5.0 (Windows Phone 10.0; Android 6.0.1; Microsoft; Lumia 950 XL) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/52.0.2743.116 Mobile Safari/537.36 Edge/15.14951

    Martin 9 years ago

    Hello Roberto,

    we will need more details about the issue. Could you please let us know if the following videos play for you properly?

    * bare MP4 video: https://foliovision.com/player/demos/amazon-signed-urls
    * Vimeo video: https://foliovision.com/player/demos/vimeo-integration

    Thanks,
    Martin

    Roberto 9 years ago

    Hello Martin

    All of this video working on my wp 10. This is my user agent:

    Mozilla/5.0 (Windows Phone 10.0; Android 6.0.1; Microsoft; Lumia 950 XL) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/52.0.2743.116 Mobile Safari/537.36 Edge/15.14951

    Your IP Address is:

    172.68.51.111

    Browser Information:

    JavaScript Enabled:

    Yes

    Cookies Enabled:

    Yes

    Device Pixel Ratio:

    3

    Screen Resolution:

    480px x 853px

    Browser Window Size:

    797 px x 432 px

    Local Time:

    12:38 pm

    And this is web where I can see live stream:

    http://www.livecamcroatia.com

    Thanks Roberto

    Eduard 9 years ago
    Avatar photo

    Hi Roberto,

    If the videos that Martin posted worked for you, then what’s the problem? You can’t see the live stream in the link you have posted?

    Thanks,
    Eduard

    Roberto 9 years ago

    Hi Eduardo,

    Yes that is page I can see live streaming on my wp10. I don’t now where is problem in my mobi. or in web page.

    Roberto

    Eduard 9 years ago
    Avatar photo

    Hi Roberto,

    Sorry, I might have not expressed myself clearly. Do you see any issues in these demos?

    * bare MP4 video: https://foliovision.com/player/demos/amazon-signed-urls
    * Vimeo video: https://foliovision.com/player/demos/vimeo-integration

    Thanks,
    Eduard

    Roberto 9 years ago

    Hi Eduardo,

    On this two site I see all video.

    Problem is on http://www.livecamcroatia.com

    I can watch live stream.

    Robero

    Eduard 9 years ago
    Avatar photo

    Hi Roberto,

    If you can watch the stream, then there is no problem, is it? Besides that, I can’t detect FV Player on livecamcroatia.com, only Flowplayer – that’s a different software. If you want to report any issues with Flowplayer, you can create a topic on their Forum.

    Thanks,
    Eduard

Viewing 19 replies - 1 through 19 (of 19 total)
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