Hello John,

could you please explain what you mean by “within a video”? Do you mean that it should be a button in the player, or that it should link to exact time in the video?

Thanks,
Martin

Hello Moisés,

I think Google Chrome on Android should be giving a user a chance to accept the bad certificate, as it’s just a video. Perhaps it should even accept it automatically.

Thanks,
Martin

Hello Soumaya,

my recommendation is that you setup a brand new S3 and new CloudFront instance and follow our guide step by step: https://foliovision.com/player/video-hosting/serving-private-cloudfront Perhaps you made a mistake with your current setup and it’s easier just to have a clean start.

You can also purchase our pro support to help you with CloudFront hands-on here: https://foliovision.com/player/available-services-list-prices -> Setting up Cloudfront Distribution

Here is our article about video download protection outlining the different possibilities: https://foliovision.com/player/video-hosting/securing-your-video/protecting-video-from-downloading

Thanks,
Martin

Hello John,

the encrypted HLS stream has to be encoded as such. The Vimeo HLS streams won’t work with this, it won’t allow you to add extra protection for these.

Thanks,
Martin

Hello Soumaya,

could you please send over a link where we can see this error?

Thanks,
Martin

Hello Moisés,

I checked your site and the video played for me on iPhone, is there any issue you are having?

Thanks,
Martin

Hello Glogic and Bash,

are you saying that our button stops working in the moment when you install “Toolset Types”, or only when used on custom post types?

Thanks,
Martin

Hello Steve,

the site loads now. The “Error 522” was by CloudFlare. If you use that, then it probably caches your HTML. Make sure you follow the advice on caching here: https://foliovision.com/player/video-hosting/secure-amazon-s3-guide -> Step 18.

Thanks,
Martin

Hello Victor,

FV Player Pro 0.7.17 which we released yesterday has a drop down menu next to the “FV Player Pro” title of its settings screen. You are able to use that drop down menu to switch to “Beta” version which includes the improved YouTube loading for mobile.

Thanks,
Martin

Hello Evelina,

I changed the code which I posted above to this:

jQuery(document).ready(function($){
  $('.unit_content').on('unit_traverse',function(){
    if($('.flowplayer').length){
      $('.flowplayer').each(function(){
        if( !$(this).data('flowplayer') ) $(this).flowplayer();
      });
    }
  });
});

Now I can switch between the unit pages 1,2,3,4 without issues.

Could you please confirm that it works better now?

Could you please try it on the dev site as well to see if it helps with the Safari issue (double audio track playing).

Thanks,
Martin

Hello Fabio,

I see we could allow you to use a shortcode attribute like count=”5″, so then it could be:

[fvplayer src="https://www.youtube.com/playlist?list=PLdgCSoJzrmKGrTcFuxF9dJfWJ0BookIUC" count="5"]

However I’m not sure how we could present that in the shortcode editor. Adding a new fields just for this seems like a waste of space as most people won’t be using it, so it’s asking for checkbox in Post Interface Options as well.

Thanks,
Martin

Hello Igor,

are you using Enfold theme as well? Are you able to check if it uses media_buttons WordPress action hook?

Thanks,
Martin

Hello Kobus,

WordPress can do this as they simply load the video from YouTube, for us there is no easy option.

In our case it’s not so simple, but I see we could be inserting similar iframes if the iframe embedding is enabled: https://foliovision.com/2016/04/improved-iframe-embedding

Thanks,
Martin

Hello Joel,

the beta version of FV Player Pro with HLS encryption feature is almost out, it’s just too late today to make a new release.

In the meantime we added new steps for encrypted HLS into the documentation: https://foliovision.com/player/video-hosting/securing-your-video/hls-stream There are some screenshots to be added and some more testing to do.

Thanks,
Martin

Hello Victor,

we are working on allowing our users to use FV Player Pro beta version more easily. As soon as that is released, you will be able to switch to the new beta version and make sure the YouTube videos play well for you.

Thanks,
Martin

Hello Vincent,

thank you for the RTL Info example. I checked what they do and indeed they are using a SWF to get the work done.

However FV Player is HTML5 video player with Flash compatibility and fallback. The SWF alone can’t be used as a full-featured player.

We could test if iframes would work for this, as our player supports iframe embedding and OG tag for video type can be set as following: <meta property=”og:video:type” content=”text/html”>

But it appears your site would have to be whitelisted by Facebook to allow this (YouTube has it). I had a try and the iframe URL was simply put into the <video> tag rather than using it for the iframe. So it appears you can only insert SWF or a MP4 file as documented here: https://developers.facebook.com/docs/sharing/opengraph/object-properties -> og:video:type

Thanks,
Martin

Hello Evelina,

just a quick reply – the Firefox error is related to your Adobe Flash being outdated. You should be seeing a note from it about upgrade being available, or you can reinstall it from: https://get.adobe.com/flashplayer/ What we can do on our end to improve it is include the Flowplayer HLS JS plugin, then HLS streams would be playable without Flash.

We are based in Slovakia, Europe.

Thanks,
Martin

Hello Evelina,

1) Autoplay ON – I’m able to see the issue on the dev site in Safari. It’s quite tricky, as the video start to autoplay before Flowplayer has a chance to get a hold of it.

I see you are using this code to init the player in Ajax loaded content, as recommended by WPLMS:

jQuery(document).ready(function($){
  $('.unit_content').on('unit_traverse',function(){
    if($('.flowplayer').length){
       $('.flowplayer').each(function(){
        $(this).flowplayer();
       });
     }
  });
});

Could you please remove it for a test and see how it changes the behavior?

2) Autoplay – Off – I’m not able to take part in https://www.harp-school.com/course/passenger-let-her-go/ using the Alec’s account, could you please add the account in?

Thanks,
Martin

Hello ben,

is that a MP4 or a HLS video? Please let us know. It’s unfortunate that Android 6.0.1 handles this worse than Android 4.3 (when I can confirm it works at least in Chrome).

Thanks,
Martin

Hello magentawave,

I tried to use the shortcode editor to put up a mp3 file which I uploaded and it worked without issues. Could you please tell us exact steps to reproduce the issue?

Thanks,
Martin

Hello Evelina,

here’s what I’m seeing:

1) I go here and start the course: http://dev.harp-school.com/course/passenger-let-her-go/
2) It takes me to http://dev.harp-school.com/core/start-course/ when I click “Start course”
3) Then I can see a video playing
4) When I click “Let her go – Passenger (3)” in sidebar it loads another player which doesn’t play

The problem is that WPLMS loads the content using Ajax and our footer hooks don’t execute that way. It should work fine with single videos though. I’ll mention this issue on our team meeting.

We are also not the Flowplayer team, we only use core Flowplayer inside of our plugin and add a lot of extra functions to it.

Thanks,
Martin

Hello Kerry,

your splash image should have the same aspect ratio as the video and the player should have the same aspect ratio as the video as well to make sure it looks best.

When using direct file link from Vimeo the only advantage is that it works with Vimeo stats. With our advanced integration you get quality switching and subtitles working and also the splash image.

Thanks,
Martin

Hello Nate,

sorry about no update, I haven’t heard back from core Flowplayer team yet, so I asked again.

I’m not noticing issues with videos on Amazon S3 nor CloudFront on Android. Perhaps there is some other issue. Could you please send over the URL of your website where we can see it?

Thanks,
Martin

Hello Evelina,

you can use this handy tool to share the login with us: http://revealit.me/ Since you message will go into the moderation queue, only we will get your link.

Thanks,
Martin

Hello Evélina,

we fixed this issue, please upgrade to FV Player 6.0.4.24.

Thanks,
Martin

Hello Shintal,

please upgrade to FV Player Pro 0.7.16 and your issues will be fixed.

Thanks,
Martin

Hello Vincent,

your setup makes sense as the first ad which you set to use Flash will play on a computer with Flash. Computer without Flash will skip it and go for the second one and mobile will play one of the HTML5 ads – if it really provides a HTML5 ad.

However you are using the same ad URL for first 2 ads and it’s up to your ad provider to put in Flash or HTML5 ads, then engine setting in FV Player VAST doens’t change that.

I see having a special field for the mobile ad would make sense here.

Thanks,
Martin

Hello Evelyn,

your video MP4 file http://b69.e25.myftpupload.com/wp-content/uploads/2016/01/WebsiteWelcomeVideov2.mp4 redirect to the same URL over and over again.

Perhaps you put in a bad .htaccess rule or something. Have you tried to re-upload the video under different name and try playing that?

Thanks,
Martin

Hello Fabio,

actually it’s just a typo. You should be adding caption=”true” to the shortcode and not captions=”true”. Sorry about that.

We also published a guide for it: https://foliovision.com/player/basic-setup/adding-captions Section “Adding Captions to a YouTube Playlist” covers your situation exactly.

Thanks,
Martin

Hello Fabio,

our player currently doesn’t have a function to show the current video caption below the player, it only highlights it in the list of playlist items. I’ll talk about it in our team to see if we would like to add it.

Thanks,
Martin

Hello Mike,

1) your license is valid for some other domain. It appears you have two licenses, so just make sure you put in your domain.

2) The fullscreen button works for me in both Safari and Chrome on your site. Please let us know what browser you are using.

I’m also noticing the styling of the “Share the video” label is off, so I’ll bring this up to the attention of our team.

Thanks,
Martin

Hello Fabio,

captions in our plugin are the video titles as you can see them on this playlist: https://foliovision.com/player/demos/youtube-playlist-support Since you are using liststyle=”prevnext” there are no playlist item thumbnails and no place for these captions.

Or are you looking for a way of showing the YouTube subtitles ?

Thanks,
Martin

Hello Victor,

1) I can see the issue on a YouTube video here: http://firstclasstracks.com/video/keke-palmer-enemiez-ft-jeremih But not on our website https://foliovision.com/player/demos/youtube-embedding

So it might be related to some JS issue/confict on your website. However we are working on improving the YouTube loading for mobile devices so this should be fixed. I can give you a test version as soon as it’s ready, we are just solving some playlist issue in it.

2) I’m not able to reproduce the issue here: http://firstclasstracks.com/video/keke-palmer-enemiez-ft-jeremih

Thanks,
Martin

Hello Frederique,

this has been fixed in FV Player Pro 0.7.13. We renamed the class in our plugin.

Thanks,
Martin

Hello Matthew and everybody,

sorry about that, I now realized where the issue is, please upgrade to FV Player Pro 0.7.13.

Thanks,
Martin

Hello Nash,

the key is kept in the website database. Even if you get a tool to download the TS segments from a m3u8 file and put them all together the resulting video won’t play as it will remain encrypted.

Thanks,
Martin

Hello Ed,

sorry about that, we already fixed this in FV Player Pro 0.7.12 which was released on Friday.

Thanks,
Martin

Hello Matthew,

sorry about that, please upgrade to FV Player Pro 0.7.12 which fixes the issue. Or just can reinstall it from a ZIP file which you get at https://foliovision.com/my-licenses

Thanks,
Martin

Hello Nash,

we have a working Encrypted HLS stream with key distribution via our player: https://foliovision.com/player/demos/encrypted-hls-stream

Next we need to document the process and add a tool to generate the decryption keys into our plugin.

Thanks,
Martin

Hello Frederique,

thank you for the bug report, we will put in a check if the class is already defined.

Thanks,
Martin

Hello James,

are you using the JS minify/combine? We started using it in WP Rocket and we noticed issues as well. We need to figure out why our player scripts have issues with the minify/combine process.

In the meantime please exclude these from JS optimization:

/wp-content/plugins/fv-wordpress-flowplayer/flowplayer/fv-flowplayer.min.js
//cdn.foliovision.com/wp-content/plugins/fv-player-pro/js/fv_player_pro.min.js

Thanks,
Martin

Hello Kirk,

are both sites hosted on the same server? Can you see something appear in the PHP error log? Does increasing the PHP memory help? Please let us know if you are able to check that.

Thanks,
Martin

Hello amerlone,

a script like this should work:

flowplayer(function (api, root) {
  if (flowplayer.support.inlineVideo) {
    root.onclick = function () {
      if (api.splash) {
        api.fullscreen();
        return api;
      }
    };
  }
});

Please let us know if it works for you. It would have to be tested with Vimeo and YouTube video as well before we decide we want to implement this into our plugin.

Thanks,
Martin

Hello Nicole,

thank you for your kind words!

Just let us know if you notice anything else.

Thanks,
Martin

Hello Nicole,

please upgrade to FV Player 6.0.4.21 which fixed the issue with remembering of the volume setting.

Thanks,
Martin

Hello Mateusz,

this bug has been fixed in FV Player Pro 0.7.9 released just now.

Thanks,
Martin

Hello Scott,

you can actually use captions to change the label appearing on the tabs. Please check everything regarding “Captions” here: https://foliovision.com/player/basic-setup/creating-playlists

Thanks,
Martin

Hello johnlizenith,

in HTML5 this is controlled by the browser.

We need to fix our autobuffering option though, it had isseus with YouTube videos, so we had to disable it.

Thanks,
Martin

Hello Fernando,

I’m not sure what could be the error here.

In the meantime, please make sure you are not using WP_DEBUG – check your wp-config.php and make sure it’s not enabled: https://codex.wordpress.org/WP_DEBUG

It might also depend on your web host – you should be able to ask your server support to disable displaying of PHP errors and warnings.

Thanks,
Martin

Hello smith234,

I see, we made a mistake in the version control and these titles started to appear again. There is no setting required for this, we just removed these titles.

Please check new version of FV Player Pro later today it will fix the issue. If you use Google Analytics for your Vimeo videos, you will have to update FV Player as well to keep getting correct data – the FV Player Pro changelog will tell you so.

Thanks,
Martin