Hello Peter,

unfortunately our CSS designer is on vacation, but could you please post the URL where we can see this in action? We won’t publish it if you choose not to.

Thanks,
Martin

Hello Edmund,

it works for the FV Player instances. What you have on a screenshot is a YouTube video. In the free version of FV Player it uses as simple iframe to embed. I see that it could be improved to respect this setting even for that kind of iframe embeds.

Our pro version offers a more powerful embedding of YouTube videos using our player and allows you to do more with it: https://foliovision.com/player/demos/youtube-embedding

Thanks,
Martin

Hello Daniel,

here’s a demo of FV Player Pro with the minify by W3 Total Cache: http://lifeinamovie.com/2016/01/25/youtube-playlist-lightbox/ As I said we had to set the two scripts to load in footer.

A demo of FV Player with Autoptimize is actually https://foliovision.com/ as we use it there. We had to exclude the following scripts from minify in order to make it work for our site though:

jquery.js,s_sid,smowtion_size,sc_project,WAU_,wau_add,comment-form-quicktags,edToolbar,ch_client,seal.js

Thanks,
Martin

Hello Miles,

a very simple feature like this would be doable, but it wouldn’t protect the full length video from downloading.

So we strongly recommend to store a trailer for the full length video as a separate file and give non-members access to that file only.

Are you interested in a nicely integrated Pay Per View system or are you looking for a way of performing a custom action (such as showing some signup form, or redirecting to a custom page) at a given point of video?

Thanks,
Martin

Hello Steve,

we really recommend you stick to using HLS properly, that is using its auto quality switching capabilities. But if you don’t have any complaints from your users, I guess your setup works, although it would be interesting to check it ourselves if possible.

Both HLS and RTMP are harder to download than a simple MP4 video. Unfortunately our plugin offers no way of prioritizing RTMP over HLS, but as you can see it wouldn’t make the protection any stronger.

Thanks,
Martin

Hello Daniel,

I gave W3 Total Cache a try and it remembered me why we stopped using it years ago. It was too many options and it’s too complex.

I had to copy all the script URLs one by one and put them all into its Minify settings. I could see that putting wp-content/plugins/fv-wordpress-flowplayer/flowplayer/fv-flowplayer.min.js there caused issues and the videos wouldn’t play.

The fix was to select Embed Location -> Embed before for that particular script. Then it started to load in footer and videos worked. Same goes for site/wp-content/plugins/fv-player-pro-fv-engines/js/fv_player_pro.min.js.

We are currently using Autoptimize for JS/CSS minify. The required settings are described here: https://foliovision.com/player/basic-setup/installation#minify Advantage is that it figures out the scripts needed for each page automatically.

Thanks,
Martin

Hello Daniel,

please let us know if the videos play for you or not when using W3 Total Cache minify. Or are you concerned by the warning only?

We have good exprience with Autoptimize for JS and CSS minify: https://foliovision.com/player/basic-setup/installation#minify

Thanks,
Martin

Hello Lee,

can you ask the theme developer to give us a copy the theme to be able to troubleshoot this issue?

You can also order our pro support and we will do that directly on your site: http://foliovision.com/pro-support

Thanks,
Martin

Hello Richard,

WP Ajax is absolutely needed for the Vimeo or CloudFront protected videos playback.

It’s also used by a lot of other plugins and themes.

Thanks,
Martin

Hello Dan,

I guess I see what you mean, but I’m not sure how useful this feature is. What exact use case do you have in mind?

Normally we only allow a playback of a single video at a time, so that would be the first thing to change.

We do have the lightbox feature, so we would have to change that to allow multiple lightbox popups to be opened at the same time and also allow their resizing.

Slightly more advanced users can mimic what you want by opening multiple browser windows.

Thanks,
Martin

Hello Janos,

it looks you are still mixig http://www.hungary-live.com and hungary-live.com. Your site is set to run as http://hungary-live.com/ in wp_options, but you put in a redirection from http://hungary-live.com/ to http://www.hungary-live.com/ so the player icons don’t appear.

Regarding the bad iframe dimensions, it looks like the aspect ratio of the splash image is not matching the player size and the iframe width is 700px while the width of the content column on that other site is 640px, so it doesn’t fit properly.

I guess I see what you mean about the splash function – FV Player normally only allows you to play a single video per page, but it doesn’t apply if you create multiple iframe embeds on some other page. Thank you for reporting this. I wonder if we could somehow push some of FV Player events to the parent page (which contains the iframe) and listed to if from the other iframes. I’m affraid it might not be possible, I think it works the same when using YouTube embeds.

Thanks,
Martin

Hello Nabo,

I already posted some quick fix which you can try if you have experience with PHP. Did the fix improve the situtation for you?

Thanks,
Martin

Hello Amir,

thank you for your kind words. We are puting together automated testing routines to make sure we don’t skip a single test when releasing a new version.

Thanks,
Martin

Hello Gaetanh,

please let us know what WordPress version you used before. We are using WordPress 4.3 on a lot of websites (with the latest security patches – minor updates), so we certainly don’t want to force our users to update to the latest version. This is improtant to us.

We will also make sure our Settings screen works without any JavaScript at all.

Thanks,
Martin

Hello Gaetanh,

are you seeing any JavaScript errors on the browser console? That’s probably the case, there might be some broken plugin causing the JavaScript to stop functioning. Here’s how to check that: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis

We will see if we can make the Settings screen work without JavaScript.

You can also try to downgrade to FV Player 6.0.5.4 until we fix this: https://downloads.wordpress.org/plugin/fv-wordpress-flowplayer.6.0.5.4.zip

We will be also happy to fix the issue for you right on your website if you order our pro support: http://foliovision.com/pro-support

Thanks,
Martin

Hello Janos,

just make sure you use http:// consistently if you don’t have https:// enabled. Also pay attention if you use www in your domain or not.

We recommend you renew your license to get the most recent updates we are working on.

If you need hands-on help on your website, you can order our pro support: http://foliovision.com/pro-support

Thanks,
Martin

Hello Miles,

I put up a demo for this here: https://foliovision.com/player/demos/roll-custom-video -> YouTube video with another YouTube video in front of it as an ad

You don’t have to switch your theme. You can use the theme preview function and then browse to the post where you have your broken video using the site navigation or search.

Please let us know how your troubleshooting is going. We will also happily fix the issue for you right on your website if you order our pro support: http://foliovision.com/pro-support

Thanks,
Martin

Hello Janos,

http://www.hungary-live.com/en/kapolcs/fvp4/ works for us.

The problem is that the https://www.muveszetekvolgye.hu/ runs on https:// but http://www.hungary-live.com/ does not: https://www.hungary-live.com/

Was the http://www.muveszetekvolgye.hu site switched from http:// to https:// recently? You should be checking the linked images, iframes and scripts and making sure they can be loaded using https:// before making the switch

Thanks,
Martin

Hello Janos,

FV Player 6.0.5.4 improved the iframe embedding to be more compatible, so I guess that could be causing some issues. We are checking it out.

Thanks,
Martin

Hello Bruce,

CDN caches any scripts or stylesheets on your website, so it should be cleared when you update any plugin which does something to site front end.

We recommend you set your CDN to respect the query string in the file URLs.

We are working on improving our plugin minify compatibility – it doesn’t work when minified in WP Rocket for example.

Thanks,
Martin

Hello Bruce,

it works for me on Mac OS X 10.9.5 with Google Chrome, Firefox and Safari.

Please let us know if you are still noticing the issue. Or have you done anything to fix the issue?

I see you use a CDN, have you cleared the CDN cache after the update?

Thanks,
Martin

Hello issman,

FV Player Pro 6.0.5.4 was released and it includes the iframe embedding fix which we did based on your report. Please let us know if you notice any issues.

Thanks,
Martin

Hello Lisa,

currently the feed returns 404 error. Perhaps you stopped using our plugin?

Thanks,
Martin

Hello Steve,

please make sure you login at https://foliovision.com/login and then head over to https://foliovision.com/support/fv-wordpress-flowplayer/troubleshooting/quality-switching-and-mobile-versions to post your replies here.

We haven’t expected HLS would be used for quality switching as it handles quality switching internaly. Please go ahead and post the URLs, we won’t publish them, then we can do some tests.

Firefox on mobile probably doesn’t play HLS. I’m not noticing issues with our HLS streams in IE 9: https://foliovision.com/player/demos/encrypted-hls-stream

There were some updates in FV Player, but they are pretty minor.

Thanks,
Martin

Hello Marius,

foliovision.com has a working SSL certificate, as you can verify on https://www.digicert.com/help/

So I think this issue must be on your host’s side. We could set the license check call to not verify the SSL certificate in our code.

Are you having issues with domain mapping? If so, then please let us know what plugin for domain mapping you are using.

Thanks,
Martin

Hello issman,

could you please install FV Player from this zip file to your site? https://github.com/foliovision/fv-wordpress-flowplayer/archive/task-5288924-imroved-iframe.zip Just deactivate the FV Player plugin and delete it, then install from the ZIP file.

Let’s see if the iframe for these videos will start working for you.

Thanks,
Martin

Hello Marius,

could you please let us know what is your site domain? Both the one which is used for domain mapping and the one used for Multisite.

I tried to look for your licensed domains, but I wasn’t able to find anything.

Also, what domain mapping plugin are you using?

Thanks,
Martin

Hello Mitchell,

unfortunately we can’t fully control this behavior, as it’s the web browser playing the video and as you can see the implementation of speed controls in it differs from one browser to another.

There is a Web Audio API though: http://www.html5rocks.com/en/tutorials/webaudio/intro/ So perhaps it has its equivalent for video as well, but I was not able to find it.

Please let us know if there is anything else.

Thanks,
Martin

Hello issman,

sorry about not getting back to you. We were stuck ok this task, but now I think we found a solution for how it could work.

We will update this thread once we have a test version of the improved iframe embedding ready.

Thanks,
Martin

Hello Steve,

you can go ahead with the update, however I’m not sure if it will work in your setup, since you uploaded the plugin using FTP. Your setup is a bit nonstandard, as it doesn’t allow installing plugin from a ZIP file through wp-admin.

Thanks,
Martin

Hello issman,

I see it works now. Can you send some page where the video is in the header section?

However the MP4 file has UTF8 characters in it and it won’t play when using the Flash engine. Make sure you use our video checker to receive automated warnings like this about your videos: https://foliovision.com/player/basic-setup/faq#check-properties-checker-report-playing

Thanks,
Martin

Hello Issman,

are you sure “Use iframe embedding” in Settings -> FV Player -> Integrations/Compatibility is enabled and that “Disable Embed Button” in Settings -> FV Player -> Sidewide Flowplayer Defaults is not enabled?

What exact [fvplayer] shortcode are you using?

Thanks,
Martin

Hello Steve,

I’m actually had to re-posting your email to support forums again, replying to the forum notifications doesn’t put the reply to the forums.

I see what issue you are facing – as long as the content of the css/ and js/ folders is updated you won’t have any issues. Your FTP client probably kept these folders intact and overwrite just the contained files.

Thanks,
Martin

Hello rmiddleton,

it almost looks like the table has crashed. You can try to run optimization on it:

OPTIMIZE TABLE kfm_new_directories;

Or you can also remove all of the kfm_… tables as they will be automatically re-created.

Thanks,
Martin

Hello issman,

could you please post the URL where we can see the issue?

Thanks,
Martin

Hello Steve,

I’m actually re-posting your emails here from our support system, as it’s somehow not recognizing your email address.

You need to have both FV Player and FV Player Pro running at the same time. You are right about how to upload the plugin using FTP. However make sure you check wp-admin -> Plugins -> Add New -> Upload Plugin, most WordPress sites allow you to upload the plugin ZIP file directly there.

Please use our contact form if you have any other questions: https://foliovision.com/about/contact

Thanks,
Martin

Hello David,

our Beta release includes improved YouTube loading for mobile. Here’s how to switch to it: https://foliovision.com/2016/06/switching-pro-player-to-beta

It seems this bug affects both the “current” and beta versions. We released FV Player Pro 0.6.21 with a fix for this. Unfortunately it requires that the user clicks the play icon to get another playlist item playing, due to iPhone limitations.

I also see that when you start by clicking the playlist item on iPhone rather than the player you have to click it twice to get that item to load up in the player. We will fix that.

Thanks,
Martin

Hello Haris,

I see, so LMS is a different theme than WPLMS.

Are you in contact with the theme developer? Could you please ask if they can give us a copy of the template so that we can check the compatibility issue with our plugin?

You are also order our Pro support and we will check and solve (or recommend a fix to the theme author if it’s their bug) this issue for you right on your website: http://foliovision.com/pro-support

Thanks,
Martin

Hello Steve,

you need to login at https://foliovision.com/login with your sr…..k@g…..com account, then you will see your license and will get a chance to download a copy of FV Player Pro at https://foliovision.com/my-licenses

PS: I posted your messages here. You replied to the forum notifications directly and our ticketing system put in bad email address. So my reply to you was not delivered.

Thanks,
Martin

Hello Thorsten,

I can see the issue, I fixed the player control bar to work after a failed VPAID ad load when using your video type. Please upgrade to FV Player VAST 0.6.10.

Please post about your VAST issues with no ads playing into your existing threads: https://foliovision.com/support/fv-player-vast/bug-reports/ads-running-in-background#post-36048

Thanks,
Martin

Hello Chris,

thank you for the suggestion. We don’t have any plans to improve the AWS integration at this point. The AWS is hard to configure, so we are looking some easier video CDN and encoding services.

Thanks,
Martin

Hello David,

thank you for the suggestion, we will discuss it in our team.

Thanks,
Martin

Hello Matt,

we talked about this in our team and we will work on adding meaningfull classes for the playlist items.

Thanks,
Martin

Hello Ben,

thank you for the follow up!

You can keep using the special version, you will be getting updates. I releated this update to WordPress.org now as a background update.

You can always use just the wp-admin theme preview feature (and browse to the problematic post in it if it only happens on some post).

Thanks,
Martin

Hello Ron,

you can use the “Remove logo” option, just switch FV Player Pro to beta: https://foliovision.com/2016/06/switching-pro-player-to-beta

Thanks,
Martin

Hello mdchev,

I see your issue. Are you using a CDN for your website? Perhaps using that could improve your load times of these images and it would be a benefit for your site in overall.

I see that we could be adding a special class for each playlist thumbnail which would be basted on the video file name (how-to-understand-css.mp4 would become .how-to-understand-css class). I’ll mention this in our team meeting.

Thanks,
Martin

Hello Shawn,

since you are our licensed user I was able to have a look at the issue on your site directly.

I found there is a CSS line like this in your theme:

video { opacity: 0 }

That makes any HTML5 video element invisible. That code is in the part of your site element in HTML comments which read: “just for video protection” and “just for iphones end”.

Here a quick fix for the issue, just add this to your theme stylesheet or any custom CSS field of your theme:

.flowplayer video { opacity: 1 }

Are you using a paid theme? In that case I recommend you contact your theme developer about this and ask them for a proper fix.

Or is it a template which you work on? Then let us know what is it you are trying to achieve. It looks like this could work well for iPhone, but for other devices it only causes trouble and we do not recommend it.

Thanks,
Martin

Hello Ben,

could you please check if it’s happening even when using a default WordPress theme? I’m not able to reproduce this bug.

But you can grab a new copy of our plugin from here: https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip (just delete the plugin you have currently installed and install from the ZIP file which you download) It’s not released on WordPress.org yet, but I put in the fix for you to test.

However since I wasn’t able to reproduce this, I can’t guarantee there won’t be some other warning popping up for you.

Thanks,
Martin

Hello William,

what happens when you enter just something like “test” into the “Video” field instead of the actual mp4 URL?

I think this might be caused by some tightened security setting of your host. It might be detecting our options screen saving as a suspicious request, although there is no reason for it.

Thanks,
Martin

Hello Svete,

no, you won’t loose any videos or settings by deleting FV Player Pro 0.1.8.3.1 and putting up the latest version. You should be able to install it using WordPress if it offers you a chance to upload the plugin ZIP file in wp-admin -> Plugins -> Add New -> Upload Plugin.

Thanks,
Martin