Hello Davide,

the web browser in Facebook app seems to be just an old version of Google Chrome. That’s what I mean, I understand that you are using Facebook app and not Chrome. There is no problem with your English, I’m not a native speaker either.

I’ll get it installed and see what I can find. I guess it will be the same version as what you have.

Thanks,
Martin

Hello Girish,

please check wp-admin -> Downloads -> All Downloads and find the item corresponding to your video. You should see the following when you open it for editing:

* a FV Player Pay Per View box
* text like “This video can be found in: {post title}” written inside of that box with a working link to the post

Also, did you please anything else into the shopping cart when making the purchase? Such as two or more items?

Please let us know.

Thanks,
Martin

Hello Leho,

could you please check the JavaScript console for errors?

When you check the HTML source of your post editing page, can you see HTML like this?

<div style="display: none">
<div id="fv-player-shortcode-editor">
<div id="fv-player-shortcode-editor-editor">
<table>
<tr>
<td class="fv-player-shortcode-editor-left">
<div id="fv-player-shortcode-editor-preview">
<div id="fv-player-shortcode-editor-preview-spinner" class="fv-player-shortcode-editor-helper"></div>
<div id="fv-player-shortcode-editor-preview-no" class="fv-player-shortcode-editor-helper">
<h1>Add your video</h1>

Could you please provide output of Settings -> FV Player Pro -> Tools -> System Info?

Thanks,
Martin

Hello Bruno,

thank you for your reply, could you please reinstall FV Player from this ZIP file and see if that fixes the issue? https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip

Note: To reinstall FV Player first disable the plugin and delete it. WordPress might say that will might loose some data, but that doesn’t apply to FV Player – no settings nor videos will be lost. Then you will be able to upload that ZIP file. No need to do anything about FV Player Pro.

That warning has been added in PHP 7.2 it seems and it affected a lot of plugins.

FV Player database doesn’t actually use post types, it’s custom database to make it more efficient. The WordPress database model would add more overhead and make the player less portable.

Thanks,
Martin

Hello Bruno,

are you sure there is no real error in the PHP error log? Have you checked the error log file? You can also try to check it using the Error Log Monitor plugin.

If there is still no fatal error to be found – did you switch the PHP version recently? Perhaps switching to a different version (if that option is easily available for you) will fix the missing error log entry issue. We had such issue recently, PHP sometimes fails to log certain fatal error (FV Player or not).

Or you can use Settings -> FV Player Pro -> Tools -> Rollback to go back to 7.2.7.727. Will that fix the issue?

Please let us know how it goes.

Thanks,
Martin

Hello Meir,

to get full YouTube support you need a FV Player license: https://foliovision.com/player/download

Thanks,
Martin

Hello Nikolaos,

this issue might be caused by switching PHP versions. What version are you on now? You can find that in Settings -> FV Player Pro -> Tools -> System Info. It’s a big text area where you can look for “PHP Version”.

We found no issues when using PHP 7.1.12, 7.1.15 and 7.2.1.

What other plugins are you using? You can just send the full content of that “System info” box too.

Thanks,
Martin

Hello Pádraig,

with the YouTube it works as you described. The tap has to be targeted to the iframe directly. So if the user clicks the playlist thumb, it has to bring up that iframe into the player area asking user to tap it once again. On new mobile OS we could change this a bit to play the video muted – only requiring a single tap.

After you switch to FV Player Pro Beta you should see the upgrade to version 7.3.5.727 available on your Plugins screen.

Thanks,
Martin

Hello Devin,

the Vimeo API requests are used to obtain video splash screens and durations. So if you got such warning on December 16th, it appears that you inserted a lot of videos on that way, or perhaps you have some videos posted without splash screens – then these are obtained automatically. Are you noticing some of your videos not having a splash screen?

Regarding these playback issues – it appears as if the video loading Ajax didn’t respond properly. Please post the Vimeo URL of at least a single video for which the issue was reported. There is also a slim chance that the Ajax just failed to load as you web host was overloaded.

Thanks,
Martin

Hello Pádraig,

the fix has been released in FV Player Pro 7.3.5.727 Beta. You can check it on https://foliovision.com/player/demos/youtube-embedding -> Checking mixed playlist issues on the YouTube, MP4 playlist right there.

Thanks,
Martin

Hello Kelly,

please let us know what video types are used in that playlist. Are these self-hosted, Vimeo or YouTube?

What WordPress version are you using? Best if you can just provide output of Settings -> FV Player Pro -> Tools -> System info.

Thanks,
Martin

Hello Girish,

the URL signature is not supported for HLS streams, as all the segment URLs would have to get such URL signature too and AWS doesn’t work that way.

What would work (at least in new browsers) would be using a cookie.

Besides that you can use multiple ClloudFront distributions with the single key pair, if it’s on the same AWS account.

Thanks,
Martin

Hello dong,

it works for me. You have specified the ad width to be 480 pixels, perhaps the video player was smaller than that when you were testing it. It can easily happen on mobile.

Thanks,
Martin

Hello Barney,

this could happen if you have a lot of logged in users watching your videos. The video position is stored when you close the browser tab, but also periodically to ensure the position is not lost if your browser crashes or you use some older browser.

To make sure the position is stored less often you can tweak sendPositionsEvery variable in the main plugin JS file, it’s this line: https://github.com/foliovision/fv-wordpress-flowplayer/blob/master/flowplayer/fv-flowplayer.min.js#L2479 The hard coded value is 60 which equals about 15 seconds (might be more, depending on browser and media type). I would suggest you to try a value of 240 there (60 seconds).

Also, to make sure your users get the new JavaScript file and not what’s cached in their browser change the plugin version form 7.x.x to 7.x.x.1 and increment that as you make more changes at: https://github.com/foliovision/fv-wordpress-flowplayer/blob/master/flowplayer.php#L30

This way you should really see an improvement. The performance matters a lot to us, so please let us know how it goes and we will be able to make this a setting. Or we can even provide some code (a mu-plugin) which would disable all the other plugins for these Ajax calls – making them a lot faster.

Thanks,
Martin

Hello Tucker,

I had a look and that issue appears on your site regardless of that setting.

It seems to me the issue must be caused by the td_resize_videos function in your theme JavaScript file.

Please reinstall FV Player from https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip and let us know if that fixes the issue for you. We made a mix there (using a CSS !important rule, but it’s the only way to help with these templates). To reinstall a plugin you have to first deactivate and delete it. No settings nor videos will be lost.

Thanks,
Martin

Hello Ran,

when you run out of Vimeo API credits (it’s 200 per 15 minutes) FV Player Pro won’t be able to fetch the Vimeo splash screens and video durations automatically anymore. Did you add a lot of Vimeo videos recently? When you open wp-admin -> FV Player screen do a lot of Vimeo videos appear without splash screens?

Looking at your app URL it seems you might be using outdated scripts in that one. Itseems like it’s some sort of HTML template with fixed content which doesn’t reflect what’s on your website where the videos actually play.

Thanks,
Martin

Hello Libby,

we have worked on this and on iOS it’s a bit tricky – you really just can’t start an ad without user interaction… unless the ad starts muted. So these post-roll or mid-roll ads will just play with no sound unless user hits the unmute button.

Thanks,
Martin

Hello Sietze,

there are some functions like that, but we have to clean them up a bit and update our guide too.

What you can safely use is:

<?php echo do_shortcode( '[fvplayer id="'.intval($vid).'"]' ); ?>

Thanks,
Martin

Hello Pádraig,

due to the mobile limitations we preload the YouTube iframe before the playback actually begins. So in case like this when you play a MP4 video before YouTube we will have to hide the iframe and then make it visible again when it’s needed.

Thanks,
Martin

Hello Adeleke,

can you get it to play here? https://www.wowza.com/testplayers

What RTMP messages do you see on browser console once you execute this command on it and play the stream afterwards?

localStorage.flowplayerDebug = true

Thanks,
Martin

Hello bebopblues,

you can just right click these elements and look for some div with a clear class or ID which is a parent of these elements and add that to your CSS selectors.

Thanks,
Martin

Hello Leho,

FV Player 7.3.4.727 adds Gutenberg support.

Thanks,
Martin

Hello halit,

please send over the information from Settings -> FV Player Pro -> Tools -> System Info.

Can you use the wp-admin -> FV Player -> Import function with the code which you posted in your first message here? That did work for me and it should work for you as well if it was just some JavaScript error.

Can you open your browser JavaScript console (here’s how: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis ) and then repeat your action and see if you get some error?

Are you able to check the PHP error logs? Simply repeat your action and see what was added to the logs.

Thanks,
Martin

Hello Clement,

with some luck next week, otherwise in January.

Thanks,
Martin

Hello Pádraig,

is that the built-in Samsung Internet browser? It’s an outdated version of Google Chrome, so it’s always a bit special.

Please provide the full user agent string for at least one of these devices, you can find it on http://www.useragentstring.com/

Thanks,
Martin

Hello Kiran,

it’s strange, please use the “Send Report to Foliovision” button in that “Report issue” dialog to let us check the full report details.

Thanks,
Martin

Hello Curt,

I was looking at the specs of VTT here: https://www.w3.org/TR/webvtt1/#introduction-multiple-lines

So each cue in the VTT file should be displayed as a separate paragraph and linebreaks in each cue should be displayed too.

In FV Player Pro this works a bit differently as you noted. The idea is that if you have a lot of short individual entries in VTT they form a bigger paragraph. It also checks for the full sentences. That keeps the text condensed and it’s generally better if you just take some subtitle file and use it as a transcript.

If we would really show each cue in VTT as a separate paragraph the transcript would appear much longer and it would be harder to read. But I see that for dialogues it would be better.

Thanks,
Martin

Hello Clement,

thank you for the screencast. So it must be a simple bug where FV Player is not able to insert the shortcode into the editor when using Divi theme. We will get it fixed.

Thanks,
Martin

Hello Manuel,

we plan to change the way the playlist are presented in lightbox. Rather than showing each playlist item as one lightbox item it should show the full playlist as a single lightbox item. So the playlist thumbs will have to be visible.

That way the auto advance will work.

Thanks,
Martin

Hello Artur,

you can already use the left/right keys.

Thanks,
Martin

Hello Bradley,

if you mean the FV Player Pro support for encrypted HLS streams created on AWS, then that one requires you to use the FV Player shortcode (no matter if it’s the new database id, or full shortcode) as the decryption key has to be stored somewhere.

You should be able to ask your course software developers to add support for shortcodes, it’s really easy: https://developer.wordpress.org/reference/functions/do_shortcode/

Thanks,
Martin

Hello Peter,

MXF doesn’t have HTML5 support and I don’t see any library which would allow its playback (like for example HLS.js lets to play HLS using the HTML5 feature called Media Source Extensions even if HLS is not supported by the browser directly).

If you can create the MP4 file like this:

1) Your-Video-Title-lang-en.mp4
2) Your-Video-Title-lang-de.mp4
3) Your-Video-Title-lang-fr.mp4
…
8) Your-Video-Title-lang-sk.mp4

Then you could use FV Player Pro feature for Quality Switching to serve them all in a single player and allow use to pick the language: https://foliovision.com/player/basic-setup/quality-switching

However you might need to also provide a mobile version of the video alongside the HD version, so you would end up with up to 16 files and the quality switching menu would have too many items for it – there would have to be “English – Mobile” and “English – HD” and so on.

So the best solution would be to use HLS. In that one you could have a single video track (or as many qualities as you need) and then multiple audio tracks.

Thanks,
Martin

Hello Paul,

thank you for the bug report, the issue was introduced by the FV Player database. The fix will be in the next FV Player release, or you can reinstall from https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip

Thanks,
Martin

Hello Salvatore,

comparing the Video Checker report for your video and our video I don’t see any difference other than:

* SAR value (4:3 vs 1:1)
* Handler name (Mainconcept Video Media Handler vs L-SMASH Video Hadler)
* strange tbn value (30k vs 25)

But I think we could find some other streams which would use these same values as your video and it would play.

Perhaps the issue is related to the web host (although there was no indication of that) – please check if you can get https://foliovision.com/videos/Execution-Plan-How-To-Wholesale-Commercial-Real-Estate-Part-1.mp4 to play on that iPhone which is giving you the trouble.

Thanks,
Martin

Hello Pádraig,

thank you for checking, FV Player Pro 7.3.4.727 is out now.

Thanks,
Martin

Hello Vincent,

as long as it’s unique it will work. But it’s best to include the master playlist name. In case of issues you can just edit your m3u8 files in the S3 bucket, no need to reencode the videos.

Thanks,
Martin

Hello Salvatore,

based on the feedback from Natalia I think the issue might only be occurring on iPhone < 7 when using iOS 12.1. The screenshot which you provided shows the Safari developer tools and there is no error visible there - see the top row where it says 49 (reuqests), 1,78 MB, 8,58 s (page load time) and then 2 (console messages) and 0 (warnings) and 0 (exclamation symbol - errors). So there is nothing to check there. Do you get the same error when you use this video? https://s3-eu-west-1.amazonaws.com/fv-player-unprotected/dominika-960-31_HD.mp4

Thanks,
Martin

Hello Libby,

is this about the FV Player Pro Video Ads or FV Player VAST? Looking at the error which you are getting it seems to be about FV Player VAST.

Are you getting that same error on https://foliovision.com/player/demos/vast-ad-with-autoplay ?

Please provide the System information from Settings -> FV Player Pro -> Tools -> System Info.

Thanks,
Martin

Hello Giulio,

please let us know which exact video is that. The issue might be related to MPEG-DASH – the Dash.js library with FV Player uses might be failing to trigger the video finish event for it.

Thanks,
Martin

Hello Davide,

a fix for this has been prepared for the next FV Player version.

But what remains a mystery is how did that bad video ID get there in the first place.

Thanks,
Martin

Hello Salvatore,

I was only able to test on iOS 12.0.1 and it played fine. Are you able to connect your iPhone to a Safari on OS X and check the browser developer console for errors?

Does it play if you open the mp4 video directly in the Safari browser on that iPhone?

Thanks,
Martin

Hello Salvatore,

we checked the video on iPhone 6 with iOS 11.2.6 and it plays just fine in the build-in Safari browser. What exact device are you using with what iOS version?

Thanks,
Martin

Hello Salvatore,

please use our video checker to submit a report of the video to us: https://foliovision.com/player/basic-setup/how-to-use-video-checker

Thanks,
Martin

Hello Ran,

I’m glad that you found a better solution, iframe should be only really used if you absolutely need to show your video on some other website.

I would recommend you to carefuly test your code on mobile too and also in a fresh Google Chrome (with no MEI scores, check the “You can start a new Chrome browser which won’t have any of the Media Engagement Index” part here: https://foliovision.com/2018/05/video-autoplay-issues ).

Thanks,
Martin

Hello Pádraig,

thank you for the bug report, we will get it fixed and make sure it’s properly tested with Appium.

Thanks,
Martin

Hello CCMT,

are you blocking access to that m3u8 file by referrer using Amazon WAF? Please check the Android instructions here: https://foliovision.com/player/securing-your-video/hls-stream#securing

Thanks,
Martin

Hello Arman,

we don’t have an account right now, but here it says it’s suitable for video too: https://cloud.google.com/storage/use-cases/

So you should be able to just put up a video, get the URL and play it in FV Player.

I see that it can even replace AWS completely – from video encoding to storage to CDN. But at a glance I haven’t found a guide for setting that up.

Thanks,
Martin

Hello Paul,

thanks, if you reinstall from https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip then that will be fixed as well.

Thanks,
Martin

Hello Mark,

it’s like that ever since FV Player 7 has been released. I guess you used FV Player 6 before. We are going to improve this as I was mentioning.

The [fvplayer] shortcode has changed – since version 7.3 it reads the data from database. But you can still use the old fashioned shortcode with all the different attributes. More information on this can be found here: https://foliovision.com/2018/11/video-database

Thanks,
Martin

Hello Salvatore,

Please send over a link to the page where we can see the issue. What video type is that?

If the video is self-hosted, then please use our video checker to submit a report of the video to us: https://foliovision.com/player/basic-setup/how-to-use-video-checker

Thanks,
Martin