Hello Indi,

my guess is that there was some non-printable character in your shortcode which was breaking it. You can try pasting it into the Text or HTML editing more of your editor.

WordPress shortcodes are quite sensitive, which is why we moved to a database model.

Thanks,
Martin

Hello Devin,

I see that YouTube API no longer likes us setting the playback speed as string and it was it as a float value. We will fix that.

Thanks,
Martin

Hello Al,

thank you for sending that over, it suggests that the WP Media Library is not available on your post editing screen. Are you using any page builder or anything that alters the editing interface of WP Media Library? Cold you please send over a screenshot of your post editing screen?

Thanks,
Martin

Hello Homa,

I would recommend you give Google Analytics a try, it will be an interesting insight into your traffic anyway. It’s the only way of really knowing how many video plays you get.

I would recommend you ask video intelligence about your issue, perhaps they are not sure if they can put advertising onto your videos.

Please let us know if you don’t hear back from them in a couple of days.

Thanks,
Martin

Hello Indi,

I was not able to reproduce this issue using WordPress 5.0.3 with Classic Editor plugin installed.

Please post output of Settings -> FV Player Pro -> Tools -> System Info, perhaps we can find some clue there.

Thanks,
Martin

Hello Medal,

is that your non-WordPress website? I’m noticing that your subtitle doesn’t have the ‘default’ key set to true in the data-item attribute of the player element.

Thanks,
Martin

Hello Deirdre,

do you mean your Vimeo and YouTube videos are not found in FV Player video sitemap? It’s like that as each item in there needs to have URL of the actual video file or URL of the video player.

So for YouTube and Vimeo we could only use the URL of the video on YouTube or Vimeo which doesn’t help with your site rankings.

But we could improve this by linking to FV Player embed URLs. For example the video from https://foliovision.com/player/demos/vimeo-integration would be presented with URL https://foliovision.com/player/demos/vimeo-integration/fvp

Thanks,
Martin

Hello Philip,

the way it should work is that it should process any videos for which the duration is not set. You provided an export of one of your videos before and in that one there was no duration present. It might be good to check that one again, perhaps the duration is present now?

Please share your Vimeo Access token with us. We won’t publish it here and you can always reset it. Perhaps there is some issue with it with we are failing to detect. That way I could try to use it for a bunch of requests to see if it gives me the information I need.

Also, there is possibility that your Vimeo videos are private and they belong to some other account than the API key you are using. That could also explain why this fails.

Thanks,
Martin

Hello Neil,

I was about to send a reply to you, but I can’t see it here, so perhaps I forgot to send it.

Please also send the URL of the actual HLS stream and a screenshot of the post editing interface where the video is inserted. If the shortcode is like [fvplayer id="1234"] then please send the export of that player. You can get it from the wp-admin -> FV Player screen, it’s one of the actions in each row of the list table.

Thanks,
Martin

Hello Fair,

Chrome doesn’t permit autoplay videos to play sound. User has to unmute the video manually to hear the sound.

Once user interacts with the video like that Chrome increases the Media Engagement Index (MEI) for the website and will allow audible autoplay for that particular website in the future.

You can find out more about MEI here: https://foliovision.com/2018/05/video-autoplay-issues

Safari only allows muted autoplay under all circumstances.

Please let us know if you are not sure about anything or if your situation is different than what I described above.

Thanks,
Martin

Hello Philip,

how many Vimeo videos do you published on your website?

How does the shortcode of a typical Vimeo video look like? Is it just something like [fvplayer src="https://vimeo.com/310463116" splash="https://i.vimeocdn.com/video/751099985_1280x721.jpg?r=pad" caption="DIGITAL CONTENT"] (no splash argument present)?

Where are your [fvplayer] shortcodes typically inserted? Is it the post content or are you using some special field or a page builder?

Thanks,
Martin

Hello Neil,

please ensure that your license acquisition URL parameter matches your m3u8 URL. It should also only match a single m3u8 URL on your website.

You can also just post the URL here and let me check that out.

Thanks,
Martin

Hello Girish,

to conclude the previous issue you were having – in the end we checked the issue on your website and found there was indeed a bug in FV Player Pay Per View which we fixed. So now you are no longed having issues with linking the player to the EDD item.

We also found that the link to the EDD item is not created if you create the player on the wp-admin -> FV Player screen. We will have to restrict that as it needs the post ID and there is no such thing on that wp-admin -> FV Player screen – it’s not a post.

Now about the new issues you are having:

1) “Watch Full Video” on top of video not working – thank you for the bug report, there was some change in EDD which caused this. New version of FV Player Pay Per View 7.3.8.727 is out now.

2) Not playing for non-logged in users – FV Player Pay Per View automatically creates the user account for anybody who pays. When using PayPal, you are redirected back to the website after making the payment and you are actually already logged in.

So on the “Purchase Confirmation” you can see the list of “Products” where you get a “Watch” link leading directly to the video which you purchased. It looks like on the “The user will see all the details of his purchase” screenshot found on https://foliovision.com/player/pay-per-view/how-to

The email which is then sent to the user contains a special viewing link which lets the user watch the video even without logging in. And the login details are sent in a separate email.

But I see that the popup with the buy buttons or the buy buttons below the player could mention that you must log in if you already paid for the video.

3) I was not able to reproduce the issue with “1 EUR — Purchase ->” appearing below the “You have xx hours to watch the video” message.

Thanks,
Martin

Hello Carl,

thank you for the bug report. I was not able to reproduce the issue using Safari 11.1 on macOS High Sierra.

If you are using FV Player Pro 7.3.7.727.beta please make sure you update to 7.3.8.727.beta.

Thanks,
Martin

Hello Md. Alamin,

please let us know which data key you mean.

Thanks,
Martin

Hello liwei,

I don’t see any problem on your screenshot.

What do you mean that it won’t open anything? Did you paste some video URL into the “Video” field and then it wouldn’t slow it in preview?

Does it save properly? When you use that shortcode in a post does it work?

Here’s our usage guide which you can use also for WordPress 5, but you have to add FV Player as the block first: https://foliovision.com/player/basic-setup/start-up-guide#insert-videos

Thanks,
Martin

Hello Leho,

could you please reinstall FV Player from this ZIP file and see if that fixes the issue? https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip

Note: To reinstall FV Player first disable the plugin and delete it. WordPress might say that will might loose some data, but that doesn’t apply to FV Player – no settings nor videos will be lost. Then you will be able to upload that ZIP file directly to WordPress Plugins wp-admin interface.

Thanks,
Martin

Hello Devin,

does it cover an important part of the video? If so, then I would recommend the Settings -> FV Player -> Sitewide FV Player Defaults -> Controlbar Always Visible option.

However I see that it won’t help in fullscreen, so perhaps we should fix that.

Thanks,
Martin

Hello Carl,

I don’t have iPad at hand right now. Are you able to add this to your CSS and see if it helps?

.flowplayer.is-fullscreen { border-radius: 0; }

Thanks,
Martin

Hello Çapan,

FV Player Pro 7.3.7.727 is out and it fixes the issue. It appeared only if the YouTube logo option was enabled.

If you posted there videos in FV Player 7.3.x.727 they were stored in database. So then downgrading to 7.2.x.727 or before means they won’t show up as that version didn’t contain the database feature yet.

Thanks,
Martin

Hello Nikolaos,

I think I found the issue, there will be a new FV Player version out today with a fix.

Thanks,
Martin

Hello Nikolaos,

it’s a strange issue. That URL is the standard endpoint for the WP Ajax. So it has to exist. I tried to open that URL and it it gives back HTTP 400 (Bad request) properly. So I wonder why does it return HTTP 404 (Not found) when using FV Player.

Please go to your site wp-admin do a right mouse click in it and select “View source code”. You will see the page HTML code. Can you search there for admin-ajax.php and let us know what you find? These should be full URL somewhere which might be different than standard /wp-admin/admin-ajax.php

This could be caused by some security hardening.

Thanks,
Martin

Hello Girish,

are you sure you opened the wp-admin -> FV Player screen again after doing the plugin reinstalls?

It’s strange that #post_ID is not found. Does it also happen if you deactivate all the other plugins with exception of FV Player and FV Player Pay Per View?

Thanks,
Martin

Hello Nick,

I’m sorry to hear about your trouble, do it work when you load the editor on the post editing screen directly? You can place your cursor into the [fvplayer id="12341"] kind of shortcode and then hit the FV Player button on top of the editor. Of if you are using WordPress 5 with Gutenberg (block editor) you can just hit that button.

Can you open your browser JavaScript console (here’s how: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis ) and then repeat your action and see if you get some error?

Can you install the Error Log Viewer plugin and see if any new errors show up in it every time you try to edit a player?

Thanks,
Martin

Hello Medal,

it doesn’t matter if the ad in configured for that player only (data-vast) or if it’s global (fv_vast_conf).

Your ad doesn’t play on iPhone because of the reason:

The provided ad type: skippablevideo is not supported.

Unfortunately skippable ads are no permitted on iPhone as on older versions there would be no way of skipping the video ad as it can only play video in the native fullscreen mode.

Thanks,
Martin

Hello Medal,

FV Player VAST 7.3.4.727 is out now and it fixes this issue. We haven’t spotted this issue as it only appeared on iPhone and not on iPad. Unfortunately these two devices have to handle things differently, even for the same iOS version.

Thanks,
Martin

Hello Davide,

the web browser in Facebook app seems to be just an old version of Google Chrome. That’s what I mean, I understand that you are using Facebook app and not Chrome. There is no problem with your English, I’m not a native speaker either.

I’ll get it installed and see what I can find. I guess it will be the same version as what you have.

Thanks,
Martin

Hello Girish,

please check wp-admin -> Downloads -> All Downloads and find the item corresponding to your video. You should see the following when you open it for editing:

* a FV Player Pay Per View box
* text like “This video can be found in: {post title}” written inside of that box with a working link to the post

Also, did you please anything else into the shopping cart when making the purchase? Such as two or more items?

Please let us know.

Thanks,
Martin

Hello Leho,

could you please check the JavaScript console for errors?

When you check the HTML source of your post editing page, can you see HTML like this?

<div style="display: none">
<div id="fv-player-shortcode-editor">
<div id="fv-player-shortcode-editor-editor">
<table>
<tr>
<td class="fv-player-shortcode-editor-left">
<div id="fv-player-shortcode-editor-preview">
<div id="fv-player-shortcode-editor-preview-spinner" class="fv-player-shortcode-editor-helper"></div>
<div id="fv-player-shortcode-editor-preview-no" class="fv-player-shortcode-editor-helper">
<h1>Add your video</h1>

Could you please provide output of Settings -> FV Player Pro -> Tools -> System Info?

Thanks,
Martin

Hello Bruno,

thank you for your reply, could you please reinstall FV Player from this ZIP file and see if that fixes the issue? https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip

Note: To reinstall FV Player first disable the plugin and delete it. WordPress might say that will might loose some data, but that doesn’t apply to FV Player – no settings nor videos will be lost. Then you will be able to upload that ZIP file. No need to do anything about FV Player Pro.

That warning has been added in PHP 7.2 it seems and it affected a lot of plugins.

FV Player database doesn’t actually use post types, it’s custom database to make it more efficient. The WordPress database model would add more overhead and make the player less portable.

Thanks,
Martin

Hello Bruno,

are you sure there is no real error in the PHP error log? Have you checked the error log file? You can also try to check it using the Error Log Monitor plugin.

If there is still no fatal error to be found – did you switch the PHP version recently? Perhaps switching to a different version (if that option is easily available for you) will fix the missing error log entry issue. We had such issue recently, PHP sometimes fails to log certain fatal error (FV Player or not).

Or you can use Settings -> FV Player Pro -> Tools -> Rollback to go back to 7.2.7.727. Will that fix the issue?

Please let us know how it goes.

Thanks,
Martin

Hello Meir,

to get full YouTube support you need a FV Player license: https://foliovision.com/player/download

Thanks,
Martin

Hello Nikolaos,

this issue might be caused by switching PHP versions. What version are you on now? You can find that in Settings -> FV Player Pro -> Tools -> System Info. It’s a big text area where you can look for “PHP Version”.

We found no issues when using PHP 7.1.12, 7.1.15 and 7.2.1.

What other plugins are you using? You can just send the full content of that “System info” box too.

Thanks,
Martin

Hello Pádraig,

with the YouTube it works as you described. The tap has to be targeted to the iframe directly. So if the user clicks the playlist thumb, it has to bring up that iframe into the player area asking user to tap it once again. On new mobile OS we could change this a bit to play the video muted – only requiring a single tap.

After you switch to FV Player Pro Beta you should see the upgrade to version 7.3.5.727 available on your Plugins screen.

Thanks,
Martin

Hello Devin,

the Vimeo API requests are used to obtain video splash screens and durations. So if you got such warning on December 16th, it appears that you inserted a lot of videos on that way, or perhaps you have some videos posted without splash screens – then these are obtained automatically. Are you noticing some of your videos not having a splash screen?

Regarding these playback issues – it appears as if the video loading Ajax didn’t respond properly. Please post the Vimeo URL of at least a single video for which the issue was reported. There is also a slim chance that the Ajax just failed to load as you web host was overloaded.

Thanks,
Martin

Hello Pádraig,

the fix has been released in FV Player Pro 7.3.5.727 Beta. You can check it on https://foliovision.com/player/demos/youtube-embedding -> Checking mixed playlist issues on the YouTube, MP4 playlist right there.

Thanks,
Martin

Hello Kelly,

please let us know what video types are used in that playlist. Are these self-hosted, Vimeo or YouTube?

What WordPress version are you using? Best if you can just provide output of Settings -> FV Player Pro -> Tools -> System info.

Thanks,
Martin

Hello Girish,

the URL signature is not supported for HLS streams, as all the segment URLs would have to get such URL signature too and AWS doesn’t work that way.

What would work (at least in new browsers) would be using a cookie.

Besides that you can use multiple ClloudFront distributions with the single key pair, if it’s on the same AWS account.

Thanks,
Martin

Hello dong,

it works for me. You have specified the ad width to be 480 pixels, perhaps the video player was smaller than that when you were testing it. It can easily happen on mobile.

Thanks,
Martin

Hello Barney,

this could happen if you have a lot of logged in users watching your videos. The video position is stored when you close the browser tab, but also periodically to ensure the position is not lost if your browser crashes or you use some older browser.

To make sure the position is stored less often you can tweak sendPositionsEvery variable in the main plugin JS file, it’s this line: https://github.com/foliovision/fv-wordpress-flowplayer/blob/master/flowplayer/fv-flowplayer.min.js#L2479 The hard coded value is 60 which equals about 15 seconds (might be more, depending on browser and media type). I would suggest you to try a value of 240 there (60 seconds).

Also, to make sure your users get the new JavaScript file and not what’s cached in their browser change the plugin version form 7.x.x to 7.x.x.1 and increment that as you make more changes at: https://github.com/foliovision/fv-wordpress-flowplayer/blob/master/flowplayer.php#L30

This way you should really see an improvement. The performance matters a lot to us, so please let us know how it goes and we will be able to make this a setting. Or we can even provide some code (a mu-plugin) which would disable all the other plugins for these Ajax calls – making them a lot faster.

Thanks,
Martin

Hello Tucker,

I had a look and that issue appears on your site regardless of that setting.

It seems to me the issue must be caused by the td_resize_videos function in your theme JavaScript file.

Please reinstall FV Player from https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip and let us know if that fixes the issue for you. We made a mix there (using a CSS !important rule, but it’s the only way to help with these templates). To reinstall a plugin you have to first deactivate and delete it. No settings nor videos will be lost.

Thanks,
Martin

Hello Ran,

when you run out of Vimeo API credits (it’s 200 per 15 minutes) FV Player Pro won’t be able to fetch the Vimeo splash screens and video durations automatically anymore. Did you add a lot of Vimeo videos recently? When you open wp-admin -> FV Player screen do a lot of Vimeo videos appear without splash screens?

Looking at your app URL it seems you might be using outdated scripts in that one. Itseems like it’s some sort of HTML template with fixed content which doesn’t reflect what’s on your website where the videos actually play.

Thanks,
Martin

Hello Libby,

we have worked on this and on iOS it’s a bit tricky – you really just can’t start an ad without user interaction… unless the ad starts muted. So these post-roll or mid-roll ads will just play with no sound unless user hits the unmute button.

Thanks,
Martin

Hello Sietze,

there are some functions like that, but we have to clean them up a bit and update our guide too.

What you can safely use is:

<?php echo do_shortcode( '[fvplayer id="'.intval($vid).'"]' ); ?>

Thanks,
Martin

Hello Pádraig,

due to the mobile limitations we preload the YouTube iframe before the playback actually begins. So in case like this when you play a MP4 video before YouTube we will have to hide the iframe and then make it visible again when it’s needed.

Thanks,
Martin

Hello Adeleke,

can you get it to play here? https://www.wowza.com/testplayers

What RTMP messages do you see on browser console once you execute this command on it and play the stream afterwards?

localStorage.flowplayerDebug = true

Thanks,
Martin

Hello bebopblues,

you can just right click these elements and look for some div with a clear class or ID which is a parent of these elements and add that to your CSS selectors.

Thanks,
Martin

Hello Leho,

FV Player 7.3.4.727 adds Gutenberg support.

Thanks,
Martin

Hello halit,

please send over the information from Settings -> FV Player Pro -> Tools -> System Info.

Can you use the wp-admin -> FV Player -> Import function with the code which you posted in your first message here? That did work for me and it should work for you as well if it was just some JavaScript error.

Can you open your browser JavaScript console (here’s how: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis ) and then repeat your action and see if you get some error?

Are you able to check the PHP error logs? Simply repeat your action and see what was added to the logs.

Thanks,
Martin

Hello Clement,

with some luck next week, otherwise in January.

Thanks,
Martin