Hello dong,

it works for me. You have specified the ad width to be 480 pixels, perhaps the video player was smaller than that when you were testing it. It can easily happen on mobile.

Thanks,
Martin

Hello Barney,

this could happen if you have a lot of logged in users watching your videos. The video position is stored when you close the browser tab, but also periodically to ensure the position is not lost if your browser crashes or you use some older browser.

To make sure the position is stored less often you can tweak sendPositionsEvery variable in the main plugin JS file, it’s this line: https://github.com/foliovision/fv-wordpress-flowplayer/blob/master/flowplayer/fv-flowplayer.min.js#L2479 The hard coded value is 60 which equals about 15 seconds (might be more, depending on browser and media type). I would suggest you to try a value of 240 there (60 seconds).

Also, to make sure your users get the new JavaScript file and not what’s cached in their browser change the plugin version form 7.x.x to 7.x.x.1 and increment that as you make more changes at: https://github.com/foliovision/fv-wordpress-flowplayer/blob/master/flowplayer.php#L30

This way you should really see an improvement. The performance matters a lot to us, so please let us know how it goes and we will be able to make this a setting. Or we can even provide some code (a mu-plugin) which would disable all the other plugins for these Ajax calls – making them a lot faster.

Thanks,
Martin

Hello Tucker,

I had a look and that issue appears on your site regardless of that setting.

It seems to me the issue must be caused by the td_resize_videos function in your theme JavaScript file.

Please reinstall FV Player from https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip and let us know if that fixes the issue for you. We made a mix there (using a CSS !important rule, but it’s the only way to help with these templates). To reinstall a plugin you have to first deactivate and delete it. No settings nor videos will be lost.

Thanks,
Martin

Hello Ran,

when you run out of Vimeo API credits (it’s 200 per 15 minutes) FV Player Pro won’t be able to fetch the Vimeo splash screens and video durations automatically anymore. Did you add a lot of Vimeo videos recently? When you open wp-admin -> FV Player screen do a lot of Vimeo videos appear without splash screens?

Looking at your app URL it seems you might be using outdated scripts in that one. Itseems like it’s some sort of HTML template with fixed content which doesn’t reflect what’s on your website where the videos actually play.

Thanks,
Martin

Hello Libby,

we have worked on this and on iOS it’s a bit tricky – you really just can’t start an ad without user interaction… unless the ad starts muted. So these post-roll or mid-roll ads will just play with no sound unless user hits the unmute button.

Thanks,
Martin

Hello Sietze,

there are some functions like that, but we have to clean them up a bit and update our guide too.

What you can safely use is:

<?php echo do_shortcode( '[fvplayer id="'.intval($vid).'"]' ); ?>

Thanks,
Martin

Hello Pádraig,

due to the mobile limitations we preload the YouTube iframe before the playback actually begins. So in case like this when you play a MP4 video before YouTube we will have to hide the iframe and then make it visible again when it’s needed.

Thanks,
Martin

Hello Adeleke,

can you get it to play here? https://www.wowza.com/testplayers

What RTMP messages do you see on browser console once you execute this command on it and play the stream afterwards?

localStorage.flowplayerDebug = true

Thanks,
Martin

Hello bebopblues,

you can just right click these elements and look for some div with a clear class or ID which is a parent of these elements and add that to your CSS selectors.

Thanks,
Martin

Hello Leho,

FV Player 7.3.4.727 adds Gutenberg support.

Thanks,
Martin

Hello halit,

please send over the information from Settings -> FV Player Pro -> Tools -> System Info.

Can you use the wp-admin -> FV Player -> Import function with the code which you posted in your first message here? That did work for me and it should work for you as well if it was just some JavaScript error.

Can you open your browser JavaScript console (here’s how: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis ) and then repeat your action and see if you get some error?

Are you able to check the PHP error logs? Simply repeat your action and see what was added to the logs.

Thanks,
Martin

Hello Clement,

with some luck next week, otherwise in January.

Thanks,
Martin

Hello Pádraig,

is that the built-in Samsung Internet browser? It’s an outdated version of Google Chrome, so it’s always a bit special.

Please provide the full user agent string for at least one of these devices, you can find it on http://www.useragentstring.com/

Thanks,
Martin

Hello Kiran,

it’s strange, please use the “Send Report to Foliovision” button in that “Report issue” dialog to let us check the full report details.

Thanks,
Martin

Hello Curt,

I was looking at the specs of VTT here: https://www.w3.org/TR/webvtt1/#introduction-multiple-lines

So each cue in the VTT file should be displayed as a separate paragraph and linebreaks in each cue should be displayed too.

In FV Player Pro this works a bit differently as you noted. The idea is that if you have a lot of short individual entries in VTT they form a bigger paragraph. It also checks for the full sentences. That keeps the text condensed and it’s generally better if you just take some subtitle file and use it as a transcript.

If we would really show each cue in VTT as a separate paragraph the transcript would appear much longer and it would be harder to read. But I see that for dialogues it would be better.

Thanks,
Martin

Hello Clement,

thank you for the screencast. So it must be a simple bug where FV Player is not able to insert the shortcode into the editor when using Divi theme. We will get it fixed.

Thanks,
Martin

Hello Manuel,

we plan to change the way the playlist are presented in lightbox. Rather than showing each playlist item as one lightbox item it should show the full playlist as a single lightbox item. So the playlist thumbs will have to be visible.

That way the auto advance will work.

Thanks,
Martin

Hello Artur,

you can already use the left/right keys.

Thanks,
Martin

Hello Bradley,

if you mean the FV Player Pro support for encrypted HLS streams created on AWS, then that one requires you to use the FV Player shortcode (no matter if it’s the new database id, or full shortcode) as the decryption key has to be stored somewhere.

You should be able to ask your course software developers to add support for shortcodes, it’s really easy: https://developer.wordpress.org/reference/functions/do_shortcode/

Thanks,
Martin

Hello Peter,

MXF doesn’t have HTML5 support and I don’t see any library which would allow its playback (like for example HLS.js lets to play HLS using the HTML5 feature called Media Source Extensions even if HLS is not supported by the browser directly).

If you can create the MP4 file like this:

1) Your-Video-Title-lang-en.mp4
2) Your-Video-Title-lang-de.mp4
3) Your-Video-Title-lang-fr.mp4
…
8) Your-Video-Title-lang-sk.mp4

Then you could use FV Player Pro feature for Quality Switching to serve them all in a single player and allow use to pick the language: https://foliovision.com/player/basic-setup/quality-switching

However you might need to also provide a mobile version of the video alongside the HD version, so you would end up with up to 16 files and the quality switching menu would have too many items for it – there would have to be “English – Mobile” and “English – HD” and so on.

So the best solution would be to use HLS. In that one you could have a single video track (or as many qualities as you need) and then multiple audio tracks.

Thanks,
Martin

Hello Paul,

thank you for the bug report, the issue was introduced by the FV Player database. The fix will be in the next FV Player release, or you can reinstall from https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip

Thanks,
Martin

Hello Salvatore,

comparing the Video Checker report for your video and our video I don’t see any difference other than:

* SAR value (4:3 vs 1:1)
* Handler name (Mainconcept Video Media Handler vs L-SMASH Video Hadler)
* strange tbn value (30k vs 25)

But I think we could find some other streams which would use these same values as your video and it would play.

Perhaps the issue is related to the web host (although there was no indication of that) – please check if you can get https://foliovision.com/videos/Execution-Plan-How-To-Wholesale-Commercial-Real-Estate-Part-1.mp4 to play on that iPhone which is giving you the trouble.

Thanks,
Martin

Hello Pádraig,

thank you for checking, FV Player Pro 7.3.4.727 is out now.

Thanks,
Martin

Hello Vincent,

as long as it’s unique it will work. But it’s best to include the master playlist name. In case of issues you can just edit your m3u8 files in the S3 bucket, no need to reencode the videos.

Thanks,
Martin

Hello Salvatore,

based on the feedback from Natalia I think the issue might only be occurring on iPhone < 7 when using iOS 12.1. The screenshot which you provided shows the Safari developer tools and there is no error visible there - see the top row where it says 49 (reuqests), 1,78 MB, 8,58 s (page load time) and then 2 (console messages) and 0 (warnings) and 0 (exclamation symbol - errors). So there is nothing to check there. Do you get the same error when you use this video? https://s3-eu-west-1.amazonaws.com/fv-player-unprotected/dominika-960-31_HD.mp4

Thanks,
Martin

Hello Libby,

is this about the FV Player Pro Video Ads or FV Player VAST? Looking at the error which you are getting it seems to be about FV Player VAST.

Are you getting that same error on https://foliovision.com/player/demos/vast-ad-with-autoplay ?

Please provide the System information from Settings -> FV Player Pro -> Tools -> System Info.

Thanks,
Martin

Hello Giulio,

please let us know which exact video is that. The issue might be related to MPEG-DASH – the Dash.js library with FV Player uses might be failing to trigger the video finish event for it.

Thanks,
Martin

Hello Davide,

a fix for this has been prepared for the next FV Player version.

But what remains a mystery is how did that bad video ID get there in the first place.

Thanks,
Martin

Hello Salvatore,

I was only able to test on iOS 12.0.1 and it played fine. Are you able to connect your iPhone to a Safari on OS X and check the browser developer console for errors?

Does it play if you open the mp4 video directly in the Safari browser on that iPhone?

Thanks,
Martin

Hello Salvatore,

we checked the video on iPhone 6 with iOS 11.2.6 and it plays just fine in the build-in Safari browser. What exact device are you using with what iOS version?

Thanks,
Martin

Hello Salvatore,

please use our video checker to submit a report of the video to us: https://foliovision.com/player/basic-setup/how-to-use-video-checker

Thanks,
Martin

Hello Ran,

I’m glad that you found a better solution, iframe should be only really used if you absolutely need to show your video on some other website.

I would recommend you to carefuly test your code on mobile too and also in a fresh Google Chrome (with no MEI scores, check the “You can start a new Chrome browser which won’t have any of the Media Engagement Index” part here: https://foliovision.com/2018/05/video-autoplay-issues ).

Thanks,
Martin

Hello Pádraig,

thank you for the bug report, we will get it fixed and make sure it’s properly tested with Appium.

Thanks,
Martin

Hello CCMT,

are you blocking access to that m3u8 file by referrer using Amazon WAF? Please check the Android instructions here: https://foliovision.com/player/securing-your-video/hls-stream#securing

Thanks,
Martin

Hello Arman,

we don’t have an account right now, but here it says it’s suitable for video too: https://cloud.google.com/storage/use-cases/

So you should be able to just put up a video, get the URL and play it in FV Player.

I see that it can even replace AWS completely – from video encoding to storage to CDN. But at a glance I haven’t found a guide for setting that up.

Thanks,
Martin

Hello Paul,

thanks, if you reinstall from https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip then that will be fixed as well.

Thanks,
Martin

Hello Mark,

it’s like that ever since FV Player 7 has been released. I guess you used FV Player 6 before. We are going to improve this as I was mentioning.

The [fvplayer] shortcode has changed – since version 7.3 it reads the data from database. But you can still use the old fashioned shortcode with all the different attributes. More information on this can be found here: https://foliovision.com/2018/11/video-database

Thanks,
Martin

Hello Salvatore,

Please send over a link to the page where we can see the issue. What video type is that?

If the video is self-hosted, then please use our video checker to submit a report of the video to us: https://foliovision.com/player/basic-setup/how-to-use-video-checker

Thanks,
Martin

Hello Lucian,

we haven’t thought of this use case actually. I see we have to fix the [fvplayer_download] shortcode to work with Vimeo.

We would simply make sure it gives you the Full HD video in MP4 format. I would consider that a bugfix.

Adding something to let you specify which version it should be would be a nice addition at some later point.

Thanks,
Martin

Hello Paul,

we created a fix for this, but before we release it could you please try it out on your website? Just reinstall FV Player from this ZIP file: https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip To do that you will have to disable and delete your current FV Player plugin. WordPress might say something that your data might get lost and so on, but no worries, it’s not the case with FV Player. All settings and videos remain intact.

Let us know if it helps with the export function too.

Thanks!
Martin

Hello Paul,

PHP 5.2 even has some security issues, it should really be updated. We did test our plugins with it to avoid syntax issues as some of the statements are not supported in that old PHP version, but we don’t check all the plugin functions in it.

What’s left is trying

define( 'WP_DEBUG_LOG', true );

and then checking wp-content/debug.log. As WordPress.org suggests:

Note that this allows you to write to /wp-content/debug.log using PHP’s built in error_log() function, which can be useful for instance when debugging AJAX events.

And that’s just what we need.

Thanks,
Martin

Hello Paul,

I improved the code appearance to handle SQL statements better and added a note for you to use the pre tag below the forum reply form.

What you provided works fine for me. I’m able to edit it just fine. But it’s not a playlist, just a single video. Are you sure you are having issues with that one?

I see you are using PHP 5.2.17 so I wonder if the issue could be caused by that. Are you able to switch to PHP 5.4, 5.5 or 5.6 easily? You can do that relatively easy – at least in comparison to switching to PHP 7.

Another thing is that there should be no hourglass icon and no black window opening. It should be white with a spinning icon – same as when you hit “Add new” on wp-admin -> FV Player screen. So some plugin might be causing a conflict here.

Thanks,
Martin

Hello Paul,

you can use the export function found in wp-admin -> FV Player. If that won’t help with our troubleshooting, then a SQL export of the wp_fv_player_* tables would be great.

The wp-content/debug.log only appears if you also use this, so please check that:

define( 'WP_DEBUG_LOG', true );

Hello Paul,

so it appears that the Ajax loading of the playlist data fails.

Could you please try to clone that player on wp-admin -> FV Player screen and see if you can edit that one?

Please also provide the export of that player by using the export function found in each table row in wp-admin -> FV Player.

Last thing – do you see any new entry in your PHP error log when you open that player in editor?

Thanks,
Martin

Hello Matronix,

please head over to your site wp-admin -> FV Player where you can see a list of all the players stored in database. There you can export the player with ID 2. Please paste the export data here.

Thanks,
Martin

Hello Davide,

the MP4 solution is not perfect (sometimes a bit less reliable in Asia), but it works as only a fraction of viewers will get these MP4 files.

So let me release a new FV Player Pro version which will address this.

FV Player also includes a warning which popups up above the video if there are playback issues. It suggests the users to use a modern browser on their phone like Chrome or Firefox. This was not appearing on your mobile and now I see why, I prepared a fix for that too.

Thanks,
Martin

Hello Davide,

seems like the only safe option is to let these old Samsung browsers use MP4 files. My Android 5.1.1 which is SamsungBrowser/3.3 Chrome/38 just won’t let me initialize MPEG-DASH nor HLS.js properly.

Practically speaking using MP4 means that there are less CDN servers with the video, so in some part of the world it might be slower to load. We had reports of such issues in Asia when using MP4.

Thanks,
Martin

Hello Betwin,

we did some experiments with the auto renewal, but currently it’s disabled as it didn’t work well when purchasing a product subscription and a one-time only service.

Sorry about the inconvenience.

In your case I found that the meta information was badly aligned, so I fixed that and cancelled the subscription. You can still renew your license at $28 for another year before November 28th.

Thanks,
Martin

Hello egghead,

we just had a similar (or the same question) here: https://foliovision.com/support/fv-wordpress-flowplayer/requests-and-feedback/can-ad-time-remaining-messages-on-intros-outros-be-disabled

Please let us know if that helps.

Thanks,
Martin

Hello Davide,

I found an issue when using the built-in browser on my Samsung with Android 5.1.1 on https://foliovision.com/player/demos/roll-custom-video -> scroll down to the “VIMEO VIDEO WITH ANOTHER VIMEO VIDEO IN PRE-ROLL” video. I see that the video doesn’t play after the ad. I will check it out in depth.

Thanks,
Martin