Hello Libby,

is this about the FV Player Pro Video Ads or FV Player VAST? Please confirm as you were mentioning this issue in some other ticket and it was about VAST, but this ticket is created in FV Player forum, not FV Player VAST.

Thank you for posting it as a separate forum topic though.

Thanks,
Martin

Hello Giulio,

please post your replies to the forum directly and don’t just reply to the email. That way we have to repost your replies for you.

MPEG-DASH streaming is more reliable that MP4 and the video is also harder to download that way. We only put in an option to disable it for troubleshooting purposes, like this one.

We need to know which exact video is having that loop issue.

Thanks,
Martin

Hello Barney,

thank you for the follow up. You fix seems to be correct, we will use that for the next version of the plugin.

Thanks,
Martin

Hello Barney,

it’s the new database driven storage of FV Players: https://foliovision.com/2018/11/video-database

If you experience such error, please provide output of Settings -> FV Player -> Tools -> System Info and also the PHP error logs which appear when you hit the button to save the player instance in editor.

Thanks,
Martin

Hello Manuel,

what is the video source? I need to know that to be able to debug this further.

Thanks,
Martin

Hello Libby,

you can’t pick which exact video ad should show up, but you can enable Settings -> FV Player Pro -> Video Ads -> “Pre-roll & post-roll ads between videos”.

Thanks,
Martin

Hello Davide,

thank you for the bug report, we will ensure a missing entry like that won’t break that wp-admin page nor the player in front-end.

Thanks,
Martin

Hello Maxim,

please let us know what would be your approach at clearing the FV Player Pro DRM text. I have an idea on how to approach this, but it’s not that easy, so I would like to see first how it stands against your technique of removing the current DRM text.

Thanks,
Martin

Hello Davide,

I’m sorry to hear about such issue. Do you mean that the settings boxes didn’t properly show up, or was it just plain white? We haven’t found any issue with this new version and there were barely any PHP changes since the last version.

Could you please try again and double check you are looking at the right place for the error logs? Perhaps using WP_DEBUG or WP_DEBUG_LOG in your wp-config.php would help? Here’s how if you have some PHP experience: https://codex.wordpress.org/WP_DEBUG

Thanks,
Martin

Hello Ran,

I’m not sure if I fully understand your request. Perhaps the iframe embed code provided by FV Player helps? https://foliovision.com/player/basic-setup/using-iframe-embedding

Thanks,
Martin

Hello Manuel,

I tested this on a MP4 and a Vimeo video and it worked just fine. Please let us know more about the issue – what exact shortcode are you using?

Thanks,
Martin

Hello Peter,

I would recommend you to check step 9.

Thanks,
Martin

Hello Libby,

please enable Settings -> FV Player VAST -> Debug. Then open your browser JavaScript console (here’s how: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis ), play the video and see what lines starting with “FV VAST” appear.

Thanks,
Martin

Hello Matronix,

this could work, but you have to put the video encoded with VP9 into a WebM container. That way it can play in a variety of browsers (Chrome, Firefox, Edge and Android).

Then the HEVC video file in the MP4 container can play where WebM won’t play – Safari on either desktop (macOS High Sierra and above) or iOS (version 11 and above).

So the problem in your setup is the MKV format – it only plays in Chrome. Once you change that to WebM, things will start to work.

The only major browsers which doesn’t support VP9 in WebM nor HEVC is Internet Explorer and iOS before 11 and macOX before High Sierra.

Thanks,
Martin

Hello Paul,

Thank you for all your cooperation so far!

Can you check the error log again to see if you find any error entry related to that. It’s not so easy to get a web hosting with PHP 5.2 these days, so it’s not easy for me to check this.

Thanks,
Martin

Hello Paul,

I shortened that debug log to the entries which are related to FV Player. These look fine tough and should not affect anything. They are specific to PHP 5.2 too. But on the other hand these are in the right spot, so perhaps it’s affecting things.

What new log entries appear once you open a playlist for editing?

Also, does the Export function on wp-admin -> FV Player screen work?

I think we are close now.

Thanks,
Martin

Hello Betwin,

FV Player Pay Per View works in a way the it shows you the preview video and the buy button. If you purchase the video, you then get an user account which has the permission to view the full video and you see the message of how many hours you have left to watch the video. So then the buy button only appears again once it expires.

Please let us know if that makes it clear of it there is some issue which you noticed.

You purchased the FV Player for $78, but it only shows $50 as that was the signup feed for the subscription – you paid another $28 as the yearly subscription fee. When we trialed the subscription model we always showed the total price on website, although I see that it’s not in line with what’s in your invoice.

Thanks,
Martin

Hello Peter,

yes and it should be already present if you start using Elastic Transcoder. Make sure that you are in the correct region when looking at the IAM screen. It has to be a region where you Elastic Transcoder pipeline exists. Just follow that part of our guide step by step: https://foliovision.com/player/securing-your-video/hls-stream#creating-encryption-key

Thanks,
Martin

Hello Matronix,

currently FV Player treats mkv as video/mp4 type. We will improve it to use video/x-matroska and see if that helps.

Thanks,
Martin

Hello Davide,

FV Player Pro 7.3.2.727.beta is out and it fixes these issues – it uses MP4 for these old Samsung Android phones which use the built-in browser. To get the bet updates, you need to first switch to beta like this: https://foliovision.com/player/basic-setup/switching-fv-player-pro-to-beta

The fix for the Samsung browser deprecation messages will be in the next FV Player release.

Thanks,
Martin

Hello Gerald,

you can load the FV Player in your div like this:

jQuery('#your-div-id .flowplayer').data('flowplayer').load();

But it has to be triggered by the click event directly, not in any callback, otherwise it won’t work on mobile.

Thanks,
Martin

Hello Paul,

please check our playlist editing guide: https://foliovision.com/player/basic-setup/creating-playlists

At which exact step does the issue occur?

Please enable your web browser JavaScript console (here’s how to do it: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis), then try to reproduce the error and see what appears on that console.

Please also provide output of Settings -> FV Player -> Tools -> System Info.

Thanks,
Martin

Hello Gerald,

FV Player lightbox works that way normally, but since you are using it to show a custom element, it doesn’t autoplay as you noticed.

If you know enough about JavaScript you could create a script which listens to the click event on your links and then triggers that same event on the player in your custom div. At this point I don’t see how we could support your case without making everything a bit too complex.

Thanks,
Martin

Hello Davide,

I’m having no issues with Samsung J5 (2017) which is Android 7.0. The user agent also says SamsungBrowser/6.2 and Chrome/56.

But I’ll fix it for my older Samsung phone and I bet that will help with Samsung S7. I tried S7 now using an online phone testing player where it reports Android 6.0.1, SamsungBrowser/6.4 and Chrome/56 in user agent string and it worked fine though.

Thanks,
Martin

Hello dplum,

every theme has a top level div element in the HTML hierarchy which has an ID which can be used. Or it can be the content column wrapper. So such CSS code can work for your entire website.

You need to add the rule to your theme CSS file or the custom CSS field of your theme. What you posted above it not valid CSS. It really should be very close to what I posted in my last message.

We could add an option to hide these video ad times, but I don’t remember any other request regarding that.

Thanks,
Martin

Hello Davide,

so there is no information about SafariBrowser nor Chrome in the user agent string? Here’s what I have on my Samsung X-Cover 3, which was upgraded from Android 4.4.4 to 5.1.1:

Mozilla/5.0 (Linux; Android 5.1.1; SAMSUNG SM-G388F Build/LMY48B) AppleWebKit/537.36 (KHTML, like Gecko) SamsungBrowser/3.3 Chrome/38.0.2125.102 Mobile Safari/537.36

And it plays, it uses the HLS stream.

Thanks,
Martin

Hello Gerald,

you can put code in the <pre> tags.

Please check if fv-wordpress-flowplayer/js/fancybox.js script is being loaded. If not enable Settings -> FV Player Pro -> Sitewide FV Player Defaults -> Use video lightbox for images as well.

Thanks,
Martin

Hello Gerald,

I think I see what you are trying to do. The FV Player lightbox is either an image or a text link which you can click to open the video in lightbox, but there is no option for custom HTML.

But you can place the player in a hidden div element with id attribute and then load that up using a simple link with a class: https://foliovision.com/player/basic-setup/using-lightbox#advanced

Thanks,
Martin

Hello dplum,

you can use CSS like this:

.fv-cva-time { display: none }

Thanks,
Martin

Hello Daniele,

we have finished working on FV Player database, so we can work on this now. But I’m not sure if it will be ready in 2018. There might be a beta version ready, but I can’t promise it as we have to work on FV Player Roku too.

Thanks,
Martin

Hello Pablo,

1) Opera – I tried installing it, but I don’t see how it makes downloading videos easier than any other browser would. You can read about video protection options and how effective each one is here: https://foliovision.com/player/securing-your-video/protecting-video-from-downloading

2) Please let us know if you see that same problem on https://foliovision.com and https://foliovision.com/player/demos/amazon-open-bucket

Do you mean you would like to see a setting to disable Chromecast?

3 & 4) Yes, the FV Player editor is not properly optimized for mobile. We would like to improve that, but so far this is the first request to do so.

5) Pseudo live stream – if you need this feature for your work, you could hire us to create this one for you. We would be able to offer you a special price for it too.

6) AVI support – it was never a format for web use. I’m not sure if it worked before, but something could break there as we don’t test what’s not supported as a standard.

Thanks,
Martin

Hello Bruno,

I was able to fix the Divi compatibility, it’s not really a problem, but there is a lot of things to check, so this will take some more time.

Thanks,
Martin

Hello Livi,

with that option enabled the valid URL of the video on Amazon S3 is no longer part of the HTML code, so it’s impossible to obtain it using some website crawler tool. That doesn’t mean you can’t find the URL in the browser network tools, but that’s much harder to automate.

I recommend you read our overview of video protection here: https://foliovision.com/player/securing-your-video/protecting-video-from-downloading

Thanks,
Martin

Hello Alec,

I was looking into this:

* ARI Fancy Lightbox registers the Fancybox script as “ari-fancybox” and it’s version 3.2.10
* Easy FancyBox uses “jquery-fancybox” and it’s version 1.3.23
* FancyBox for WordPress uses “fancybox” and it’s version 1.3.8

So for the first case we could use the script which that plugin registers as we use version 3.4.1. So it should work, although possibly with some small design glitches as we rely on the newer Fancybox 3.4.1 styling a bit. And then if we do that we still have to stick our JavaScript somewhere – additional JS file – meaning more requests on pageload.

For the later two cases it’s impossible to fix. We could only add a code to our plugin which prevents these old versions from loading in order to not break the FV Player lightbox functions. But then it’s hard to guarantee that it these plugins keep working.

It would help if there would be a single popular plugin or theme for which we would have to fix these issues as multiple users would complain about these issues.

Thanks,
Martin

Hello Anthony,

if you are unable to size FV Player properly then there might be some issue with your theme. Please start by sending over the System Information found on Settings -> FV Player -> Tools (it’s a new feature which was added in FV Player 7.3.0.727) and provide the URL where we can see the issue.

Thanks,
Martin

Hello Nam,

I can see that it’s caused by the “width: 148%!important;” CSS rule in your Visual Composer custom.css file.

Thanks,
Martin

Hello Maxim,

sorry about that, FV Player Pro 7.3.1.727 is out. I see we really need to create tests for these editor screens. I did test my changes but it was on a non-standard website.

Thanks,
Martin

Hello Leho,

FV Player 7.3.0.727 fixes that Vimeo cache purge issue. The MPD/Dash.js version detection issue has been fixed in 7.3.0.727.beta, for now.

Thanks,
Martin

Hello Leho,

please just create a login for support@foliovision.com.

You don’t need a separate license for your staging domain if it’s a subdomain of your actual live site domain.

That “Site speed improvement” could be part of the issue indeed (we tested in on both desktop and mobile with both fast and slow networks speeds though). We tested it some more and decided to revert that change actually – the site speed improvement is not big enough and it makes the initial video start slower.

Thanks,
Martin

Hello Leho,

I found the cache purging was not working properly when upgrading the plugin when the Turbocharge Ajax option was enabled.

FV Player Pro 7.3.0.727 is out, it fixes this issue and in 7.3.0.727.beta the Dash.js version check has been simplified. The MPD will never be used again for Vimeo.

Thanks,
Martin

Hello Val,

thank you for the bug report!

We will released FV Player 7.3.1.727 shortly and it will fix the issue.

Thanks,
Martin

Hello Maxim,

please make sure you upgrade your FV Player Pro to the latest version.

If that won’t help please provide details from Settings -> FV Player -> Tools -> System Info.

Thanks,
Martin

Hello Leho,

thank you for the bug report. That file is not supposed to be created since FV Player 7.1.14.727. So FV Player Pro does a version check on that. But I see that is reads the actual Dash.js script version and perhaps that fails under some circumstances. So we will improve that to be more reliable.

Thanks,
Martin

Hello Terry,

As a troubleshooting step I would suggest you to try to host that video on some other domain.

Thanks,
Martin

Hello Blayne,

FV Player 7.3.0.727 is out! That means you no longer need to use your special version as we have put the database model into the public FV Player version.

Please let us know if you notice any issues. In the worst case the older version with the database support in it is still available: https://foliovision.com/fv-wordpress-flowplayer-db.zip

You will have to enable Settings -> FV Player -> Mobile Settings -> “Alternative iOS fullscreen mode” to make sure fullscreen keeps working properly for you on iOS.

Thanks,
Martin

Hello Artur,

I see that these are audio players which have a lot more room for these buttons.

Recently we added a prev/next playlist item button. That takes up some extra space too. I see that JW Player uses some kind of hybrid approach – they have to “10 seconds back” button alongside the next playlist item button. That allows you to go ahead in playlist and still go back a bit if you miss something in a video.

I will have to check this with Alec.

Thanks,
Martin

Dobry den,

mozno tie videa patria pod iny Vimeo ucet, pozrel som sa aku to hlasi chybu a je tam:

“The requested video could not be found”

Zislo by sa, aby sa Vam tieto chyby niekde zobrazovali. Tuto funkciu som teraz pripravil pre novu verziu FV Player Pro. Takze si to budete mat kde skontrolovat.

Dakujem,
Martin

Hello Sebastian,

please check Settings -> FV Player -> Hosting -> Vimeo -> Access token. What message shows up below the field for the API key?

Thanks,
Martin

Hello Bruno,

could you please let us know about what you see on your browser console? Is there any error with FV Player JavaScript, or is the issue related to tiny MCE in Divi? We don’t have a new Divi version at hand.

We are also happy to help you resolving the issue right on your website, just order our pro support: https://foliovision.com/pro-support

You can also just create new FV Player instances on a new page where you won’t use the Divi page builder and then move the shortcode over to your page with Divi on it.

Thanks,
Martin