Hello bebopblues,

it depends on the order in which the CSS files load. So you can try to make the CSS selector more specific, like:

.fancybox-container .fancybox-button, .fancybox-container .fancybox-infobar {
  display: none;
}

The play icon markup has changed a lot in FV Player 7. To hide it use:

.flowplayer.is-splash .fp-ui > .fp-play {
  display: none;
}

Thanks,
Martin

Hello Johnwt,

please let us know what videos you have used in the playlist (we won’t publish this information), what browser did you used when you noticed the issue and also provide the content of Settings -> FV Player Pro -> Tools -> System Info.

Also, are you noticing it here? https://foliovision.com/player/demos/vimeo-channel-support

Thanks,
Martin

Hello Kiran,

I think you mean the shortcode editor and not the video checker.

We will get it fixed. For now you can create new FV Player instances in wp-admin -> FV Player screen and then just copy over the shortcode which is now simple, like [fvplayer id="1"]. More in our blog article about FV Player database.

Thanks,
Martin

Hello Bradley,

please post your replies to our forum directly, that way we can answer it more easily.

Make sure you use the FV Player above version 7.3 (shortcode like [fvplayer id="1"] thanks to FV Player database) and it should work.

Thanks,
Martin

Hello bebopblues,

you can use this CSS code:

.fancybox-button, .fancybox-infobar {
  display: none;
}

Thanks,
Martin

Hello Peter,

we can make that work. Information about the audio tracks is available via the HLS.js API, so we could add a button for it in player control bar like similar to the subtitles button: https://foliovision.com/player/demos/subtitles

Thanks,
Martin

Hello Clement,

looking at these create table statements it appears you were able to insert 6 players with 1 video each before this issue has appeared.

Do you get the same problem if you try to insert just some random video source like “1”? Or does the issue only occur when you put in a real Vimeo video?

Can you use the wp-admin -> FV Player -> Import function with the code which you posted in your first message here? That did work for me and it should work for you as well if it was just some JavaScript error.

Can you open your browser JavaScript console (here’s how: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis ) and then repeat your action and see if you get some error?

Are you able to check the PHP error logs? Simply repeat your action and see what was added to the logs.

Thanks,
Martin

Hello Salvatore,

as a troubleshooting step I recommend you to re-encode your video using Handbrake. Instructions can be found here: https://foliovision.com/player/basic-setup/encoding#encoding-samples

Perhaps this is some bug in iOS 12.1, but I was not able to find anything about iOS 12.1 video issues in Google.

Thanks,
Martin

Hello Libby,

unfortunately no, we got bogged down by some other tasks and there was not enough demand for this.

I think to keep it simple this could work as a simple global setting for start (like “Show ad in pre-roll” and “Show ad in post-roll” global settings checkboxes). Then later on we could even allow you to specify a different VAST tag for the post-roll placement.

Thanks,
Martin

Hello Clement,

please send over the information from Settings -> FV Player Pro -> Tools -> System Info.

Currently there is no auto convertor from the shortcode format into database, but we might add it at least for the simpler shortcodes.

Thanks,
Martin

Hello Pádraig,

this issue has been fixed and will be released tomorrow in FV Player Pro Beta. In the meantime you can test here: https://foliovision.com/2015/10/youtube-playlist-embedding

Thanks,
Martin

Hello Libby,

you sent us your test URL privately. I had a look at it and I can see the issue – it occurs when using FV Player VAST on a Vimeo video in FV Player Pro. The problem is with the MPEG-DASH playback. If you enable Settings -> FV Player Pro -> Hosting -> Vimeo -> “Disable MPEG-DASH” it will start to work as desired.

Hopefully we can fix this issue for MPEG-DASH next week.

Thanks,
Martin

Hello Libby,

is this about the FV Player Pro Video Ads or FV Player VAST? Please confirm as you were mentioning this issue in some other ticket and it was about VAST, but this ticket is created in FV Player forum, not FV Player VAST.

Thank you for posting it as a separate forum topic though.

Thanks,
Martin

Hello Giulio,

please post your replies to the forum directly and don’t just reply to the email. That way we have to repost your replies for you.

MPEG-DASH streaming is more reliable that MP4 and the video is also harder to download that way. We only put in an option to disable it for troubleshooting purposes, like this one.

We need to know which exact video is having that loop issue.

Thanks,
Martin

Hello Barney,

thank you for the follow up. You fix seems to be correct, we will use that for the next version of the plugin.

Thanks,
Martin

Hello Barney,

it’s the new database driven storage of FV Players: https://foliovision.com/2018/11/video-database

If you experience such error, please provide output of Settings -> FV Player -> Tools -> System Info and also the PHP error logs which appear when you hit the button to save the player instance in editor.

Thanks,
Martin

Hello Manuel,

what is the video source? I need to know that to be able to debug this further.

Thanks,
Martin

Hello Libby,

you can’t pick which exact video ad should show up, but you can enable Settings -> FV Player Pro -> Video Ads -> “Pre-roll & post-roll ads between videos”.

Thanks,
Martin

Hello Davide,

thank you for the bug report, we will ensure a missing entry like that won’t break that wp-admin page nor the player in front-end.

Thanks,
Martin

Hello Maxim,

please let us know what would be your approach at clearing the FV Player Pro DRM text. I have an idea on how to approach this, but it’s not that easy, so I would like to see first how it stands against your technique of removing the current DRM text.

Thanks,
Martin

Hello Davide,

I’m sorry to hear about such issue. Do you mean that the settings boxes didn’t properly show up, or was it just plain white? We haven’t found any issue with this new version and there were barely any PHP changes since the last version.

Could you please try again and double check you are looking at the right place for the error logs? Perhaps using WP_DEBUG or WP_DEBUG_LOG in your wp-config.php would help? Here’s how if you have some PHP experience: https://codex.wordpress.org/WP_DEBUG

Thanks,
Martin

Hello Ran,

I’m not sure if I fully understand your request. Perhaps the iframe embed code provided by FV Player helps? https://foliovision.com/player/basic-setup/using-iframe-embedding

Thanks,
Martin

Hello Manuel,

I tested this on a MP4 and a Vimeo video and it worked just fine. Please let us know more about the issue – what exact shortcode are you using?

Thanks,
Martin

Hello Peter,

I would recommend you to check step 9.

Thanks,
Martin

Hello Libby,

please enable Settings -> FV Player VAST -> Debug. Then open your browser JavaScript console (here’s how: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis ), play the video and see what lines starting with “FV VAST” appear.

Thanks,
Martin

Hello Matronix,

this could work, but you have to put the video encoded with VP9 into a WebM container. That way it can play in a variety of browsers (Chrome, Firefox, Edge and Android).

Then the HEVC video file in the MP4 container can play where WebM won’t play – Safari on either desktop (macOS High Sierra and above) or iOS (version 11 and above).

So the problem in your setup is the MKV format – it only plays in Chrome. Once you change that to WebM, things will start to work.

The only major browsers which doesn’t support VP9 in WebM nor HEVC is Internet Explorer and iOS before 11 and macOX before High Sierra.

Thanks,
Martin

Hello Paul,

Thank you for all your cooperation so far!

Can you check the error log again to see if you find any error entry related to that. It’s not so easy to get a web hosting with PHP 5.2 these days, so it’s not easy for me to check this.

Thanks,
Martin

Hello Paul,

I shortened that debug log to the entries which are related to FV Player. These look fine tough and should not affect anything. They are specific to PHP 5.2 too. But on the other hand these are in the right spot, so perhaps it’s affecting things.

What new log entries appear once you open a playlist for editing?

Also, does the Export function on wp-admin -> FV Player screen work?

I think we are close now.

Thanks,
Martin

Hello Betwin,

FV Player Pay Per View works in a way the it shows you the preview video and the buy button. If you purchase the video, you then get an user account which has the permission to view the full video and you see the message of how many hours you have left to watch the video. So then the buy button only appears again once it expires.

Please let us know if that makes it clear of it there is some issue which you noticed.

You purchased the FV Player for $78, but it only shows $50 as that was the signup feed for the subscription – you paid another $28 as the yearly subscription fee. When we trialed the subscription model we always showed the total price on website, although I see that it’s not in line with what’s in your invoice.

Thanks,
Martin

Hello Peter,

yes and it should be already present if you start using Elastic Transcoder. Make sure that you are in the correct region when looking at the IAM screen. It has to be a region where you Elastic Transcoder pipeline exists. Just follow that part of our guide step by step: https://foliovision.com/player/securing-your-video/hls-stream#creating-encryption-key

Thanks,
Martin

Hello Matronix,

currently FV Player treats mkv as video/mp4 type. We will improve it to use video/x-matroska and see if that helps.

Thanks,
Martin

Hello Davide,

FV Player Pro 7.3.2.727.beta is out and it fixes these issues – it uses MP4 for these old Samsung Android phones which use the built-in browser. To get the bet updates, you need to first switch to beta like this: https://foliovision.com/player/basic-setup/switching-fv-player-pro-to-beta

The fix for the Samsung browser deprecation messages will be in the next FV Player release.

Thanks,
Martin

Hello Gerald,

you can load the FV Player in your div like this:

jQuery('#your-div-id .flowplayer').data('flowplayer').load();

But it has to be triggered by the click event directly, not in any callback, otherwise it won’t work on mobile.

Thanks,
Martin

Hello Paul,

please check our playlist editing guide: https://foliovision.com/player/basic-setup/creating-playlists

At which exact step does the issue occur?

Please enable your web browser JavaScript console (here’s how to do it: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis), then try to reproduce the error and see what appears on that console.

Please also provide output of Settings -> FV Player -> Tools -> System Info.

Thanks,
Martin

Hello Gerald,

FV Player lightbox works that way normally, but since you are using it to show a custom element, it doesn’t autoplay as you noticed.

If you know enough about JavaScript you could create a script which listens to the click event on your links and then triggers that same event on the player in your custom div. At this point I don’t see how we could support your case without making everything a bit too complex.

Thanks,
Martin

Hello Davide,

I’m having no issues with Samsung J5 (2017) which is Android 7.0. The user agent also says SamsungBrowser/6.2 and Chrome/56.

But I’ll fix it for my older Samsung phone and I bet that will help with Samsung S7. I tried S7 now using an online phone testing player where it reports Android 6.0.1, SamsungBrowser/6.4 and Chrome/56 in user agent string and it worked fine though.

Thanks,
Martin

Hello dplum,

every theme has a top level div element in the HTML hierarchy which has an ID which can be used. Or it can be the content column wrapper. So such CSS code can work for your entire website.

You need to add the rule to your theme CSS file or the custom CSS field of your theme. What you posted above it not valid CSS. It really should be very close to what I posted in my last message.

We could add an option to hide these video ad times, but I don’t remember any other request regarding that.

Thanks,
Martin

Hello Davide,

so there is no information about SafariBrowser nor Chrome in the user agent string? Here’s what I have on my Samsung X-Cover 3, which was upgraded from Android 4.4.4 to 5.1.1:

Mozilla/5.0 (Linux; Android 5.1.1; SAMSUNG SM-G388F Build/LMY48B) AppleWebKit/537.36 (KHTML, like Gecko) SamsungBrowser/3.3 Chrome/38.0.2125.102 Mobile Safari/537.36

And it plays, it uses the HLS stream.

Thanks,
Martin

Hello Gerald,

you can put code in the <pre> tags.

Please check if fv-wordpress-flowplayer/js/fancybox.js script is being loaded. If not enable Settings -> FV Player Pro -> Sitewide FV Player Defaults -> Use video lightbox for images as well.

Thanks,
Martin

Hello Gerald,

I think I see what you are trying to do. The FV Player lightbox is either an image or a text link which you can click to open the video in lightbox, but there is no option for custom HTML.

But you can place the player in a hidden div element with id attribute and then load that up using a simple link with a class: https://foliovision.com/player/basic-setup/using-lightbox#advanced

Thanks,
Martin

Hello dplum,

you can use CSS like this:

.fv-cva-time { display: none }

Thanks,
Martin

Hello Daniele,

we have finished working on FV Player database, so we can work on this now. But I’m not sure if it will be ready in 2018. There might be a beta version ready, but I can’t promise it as we have to work on FV Player Roku too.

Thanks,
Martin

Hello Pablo,

1) Opera – I tried installing it, but I don’t see how it makes downloading videos easier than any other browser would. You can read about video protection options and how effective each one is here: https://foliovision.com/player/securing-your-video/protecting-video-from-downloading

2) Please let us know if you see that same problem on https://foliovision.com and https://foliovision.com/player/demos/amazon-open-bucket

Do you mean you would like to see a setting to disable Chromecast?

3 & 4) Yes, the FV Player editor is not properly optimized for mobile. We would like to improve that, but so far this is the first request to do so.

5) Pseudo live stream – if you need this feature for your work, you could hire us to create this one for you. We would be able to offer you a special price for it too.

6) AVI support – it was never a format for web use. I’m not sure if it worked before, but something could break there as we don’t test what’s not supported as a standard.

Thanks,
Martin

Hello Bruno,

I was able to fix the Divi compatibility, it’s not really a problem, but there is a lot of things to check, so this will take some more time.

Thanks,
Martin

Hello Livi,

with that option enabled the valid URL of the video on Amazon S3 is no longer part of the HTML code, so it’s impossible to obtain it using some website crawler tool. That doesn’t mean you can’t find the URL in the browser network tools, but that’s much harder to automate.

I recommend you read our overview of video protection here: https://foliovision.com/player/securing-your-video/protecting-video-from-downloading

Thanks,
Martin

Hello Alec,

I was looking into this:

* ARI Fancy Lightbox registers the Fancybox script as “ari-fancybox” and it’s version 3.2.10
* Easy FancyBox uses “jquery-fancybox” and it’s version 1.3.23
* FancyBox for WordPress uses “fancybox” and it’s version 1.3.8

So for the first case we could use the script which that plugin registers as we use version 3.4.1. So it should work, although possibly with some small design glitches as we rely on the newer Fancybox 3.4.1 styling a bit. And then if we do that we still have to stick our JavaScript somewhere – additional JS file – meaning more requests on pageload.

For the later two cases it’s impossible to fix. We could only add a code to our plugin which prevents these old versions from loading in order to not break the FV Player lightbox functions. But then it’s hard to guarantee that it these plugins keep working.

It would help if there would be a single popular plugin or theme for which we would have to fix these issues as multiple users would complain about these issues.

Thanks,
Martin

Hello Anthony,

if you are unable to size FV Player properly then there might be some issue with your theme. Please start by sending over the System Information found on Settings -> FV Player -> Tools (it’s a new feature which was added in FV Player 7.3.0.727) and provide the URL where we can see the issue.

Thanks,
Martin

Hello Nam,

I can see that it’s caused by the “width: 148%!important;” CSS rule in your Visual Composer custom.css file.

Thanks,
Martin

Hello Maxim,

sorry about that, FV Player Pro 7.3.1.727 is out. I see we really need to create tests for these editor screens. I did test my changes but it was on a non-standard website.

Thanks,
Martin