Hello Leho,

please check Settings -> FV Player Pro -> Tools -> System Info. You should be able to see the values of these option keys:

    [video_model_db_checked] => 7.3.12.727
    [video_meta_model_db_checked] => 7.3.12.727
    [player_model_db_checked] => 7.3.12.727
    [player_meta_model_db_checked] => 7.3.12.727

Thanks,
Martin

Hello Richard,

sorry about that, I see I forgot to hit the button actually. Please try again and it will be there.

Thanks,
Martin

Hello Girish,

I think I found the bug – if you rent the same video again it will consider the older purchase date rather than the new one.

Please grab a fresh copy of the plugin from https://foliovision.com/my-licenses and reinstall. In case it won’t help there is a new debug mode too.

Thanks,
Martin

Hello Girish,

what happens when you open the payment details in wp-admin -> Downloads -> Payment History? You should be able to find a “FV Player Pay Per View” box with a list of visits and blocked visits. Does it show anything?

We are happy to give you more troubleshooting tips, if you want to get this issue resolved quickly and right on your website, we are happy to help too – just order our Pro support: https://foliovision.com/pro-support

Thanks,
Martin

Hello Leho,

the FV Player screen is pretty close to core WordPress (WP_List_Table).

While I like the technology behind Gutenberg, just have a look at all the negative ratings. It shouldn’t be forced on all the users like that, it really makes it harder to post anything. So I’m not sure how beneficial the future improvements to WP list tables will be for our use.

Hello CXL,

we can add the column which will tell you how many subtitles and trascripts there are and clicking that can bring up the editor which would be fast enough. If you are referring to the Quick Edit which is available for posts and pages then I’m not sure how we could make that work with playlists.

I think that’s where FV Player has to differ from the core WordPress interface.

Thanks,
Martin

Hello Leho,

I published this thread now, so you can respond personally.

The idea of that script is to bypass loading any of the WordPress code and establishing the database connection.

Perhaps we could let it include wp-load.php in a normal way and use SHORTINT define instead.

We added the tags as at some point multiple FV Player users faced an issue with some PHP warnings unrelated to FV Player leaking into admin-ajax.php output. At that time it seemed like a win-win solution – our player continued working for them and we didn’t had to explain to them that other plugins are cause of their issue and not FV Player. And then later that whole routine just got moved into fv-vimeo-ajax.php.

Thanks,
Martin

Hello CXL,

the Turbocharge Ajax Vimeo loading option requires that you put your Vimeo access token into the wp-config.php file. Perghaps that was lost on the staging website? You should see a message about that on Settings -> FV Player Pro -> Hosting -> Vimeo.

Thanks,
Martin

Hello Michael,

that is a weird issue – are you saving that the Purchase History page forgets that you actually purchased something?

Are you sure you are not simply going from https://domain.com/?p=123 to http://domain.com/?p=123 (from https to http) which could explain why your user login status is forgotten?

Thansk,
Martin

Hello Kyle,

how many shortcodes you really have to convert? If you just open the shortcode with FV Player editor and save it it will already convert it to a database entry. We will create some documentation for that too.

Currently we don’t plan to add an automated conversion tool for this, but we could write such script for some website where there is a lot of videos and it makes sense to automate this.

Thanks,
Martin

Hello Kendell,

I tried using that VTT file and I didn’t had any issues. The transcript did follow my position in the video and clicking the transcript lines did go to the right place in the video too. No issues with search either.

Thanks,
Martin

Hello CXL,

I checked the issue and I can see that the text which you type into the transcript box is there, but it’s white, so it can’t be seen. So we will put up some CSS for the input text color.

I checked that performance issue as well – it appears that the search phrase highlight (using https://github.com/julmot/mark.js) gets into some issue with the MutationObserver added by the rocket-lazy-load plugin. Could you please disable that one and see if that help?

The autoscroll checkbox gets unchecked on purpose – when you are doing a search you surely don’t want the transcript box to follow the video playback position as you want to actually look at the matches.

Thanks,
Martin

Hello Camillo,

FV Player checks the video duration when saving the post. So it has to download a a small piece of the file to your server for analysis.

I see that it’s not getting removed properly anymore – it’s a bug introduced by the FV Player database.

We prepared a fix for the next plugin version. Could you please reinstall FV Player from this link? https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

Then these files will be removed properly and the old files will be cleaned up too.

Thanks,
Martin

Hello Dan,

indeed, these Google Chrome changes were challenging but it has been fixed a while ago: https://foliovision.com/2018/05/video-autoplay-issues

Thanks,
Martin

Hello CLX,

please let us know how does a typical shortcode which you use look like. We might be able to create a conversion tool like this, but of course it gets more complex with playlists and so on. But perhaps just covering the very basic shortcodes with just src and splash attributes would help a lot of people and we could omit the rest and leave it for a manual conversion (just open it for editing and save).

Thanks,
Martin

Hello Kristin,

unfortunately there is no way of just playing the audio track and not having to load the video track too – unless you are using a HLS or a Dash stream. In that case you could set it to only play audio in one of the qualities.

Thanks,
Martin

Hello Kristin,

thank you for the bug reports, we will get it fixed.

Thanks,
Martin

Hello gavlexx,

you posted a couple of lines of JavaScript code. Is that what you found in course.js? You can just remove that fine and see if anything changes.

However it appears it’s already checking for presence of FV Player before initializing MediaElement.js player, so it should for fine.

Thanks,
Martin

Hello Nicola,

I found that the API issues when parsing these Vimeo albums are not recorded into that list of errors. Next version of FV Player Pro Beta will fix that, so that should help you figuring this out.

Thanks,
Martin

Hello Leho,

I’m not sure if the 4K video streams are available as HLS, perhaps these are in MPEG-DASH only.

Also, some users had issues with HLS playback on Android phones and we were able to fix that issue by letting Android play MPEG-DASH instead. So I would recommend you not to disable it.

Thanks,
Martin

Hello ih25,

please ensure that CloudFlare is not caching your website for too long and it should work. If you are using two caching layer it’s making your setup harder to use and troubleshoot as you can see.

Thanks,
Martin

Hello Marius,

so you need to just reload that image over and over again. A simple JavaScript as shown here can take care of that: https://stackoverflow.com/questions/3898813/refreshing-images-on-a-page-periodically

If you have some programming experience it won’t be a problem for you to figure it out.

Thanks,
Martin

Hello Nicola,

please put it in as a shortcode:

[fvplayer album="https://vimeo.com/album/5558468"]

I see that we should make sure it works with the FV Player editor as well. We can detect it’s a Vimeo album by looking for https://vimeo.com/album/ in the video URL.

Thanks,
Martin

Hello Nicola,

FV Player Pro 7.3.10.727.beta adds support for Vimeo Albums. You can check our demo at https://foliovision.com/player/demos/vimeo-channel-support

You need to switch to beta to get the beta updates first: https://foliovision.com/player/basic-setup/switching-fv-player-pro-to-beta

Thanks,
Martin

Hello vasudhit,

FV Player Pro 7.3.10.727 which will go out today will fix the issue.

What’s probably happening is that for CloudFront we set the video link expiration to 15 minutes. So then if you play the video for 15 minutes and then you seek into some unbuffered position it will fail. We did add a recovery routine for these cases, but it was failing for CloudFront URL specifically. Now it’s fixed.

Thanks,
Martin

Hello Leho,

please post the link to the Vimeo video which is causing that.

Thanks,
Martin

Hello ih25,

since your website is using Cloudflare I think that it is also caching your HTML code. So whatever video link is in the page HTML it has to be valid for long enough – longer than the HTML cache expiration time. You can read more on this topic here: https://foliovision.com/player/video-hosting/secure-amazon-s3-guide#bucket-protection-in-fvplayer-settings -> “If you use a WordPress caching plugin”

If you buy FV Player Pro you can also activate the “S3 Ajax” option which means the video link is automatically refreshed for every playback session – so you can cache your HTML for as long as you like that way.

Thanks,
Martin

Hello Ran,

please check how exactly does your menu HTML look like. The function which I posted above is looking for:

<a...class="colorbox"....></a>

And that matching anchor then has to contain a href attribute pointing to a one of the known video extensions, YouTube or a Vimeo video.

You might need to also add:

add_filter( 'wp_nav_menu', 'do_shortcode' );

Thanks,
Martin

Hello Maxim,

FV Player 7.3.9.727 has the improved S3 Browser in it which works even with 100,000 files. The downside is that we had to drop the search function as there is no API call for it.

Thanks,
Martin

Hello Carl,

3) This is fixed in today’s release – FV Player 7.3.9.727.

Thanks,
Martin

Hello Jay,

we tried to play some random videos on iPad with iOS 12.1.3 but it all worked. We need you to use our video checker with the exact video which is causing the issue, or just send over the link to your page.

Other than that, are you using a playlist or quality switching on the video which has these issues? I found a bug in the video recovery routine now, so I’m working on a new FV Player release. Hopefully after you upgrade to that your issue will be solved.

Thanks,
Martin

Are you using any browser extensions? What is your full user agent string? You can find it on a website like this one: https://www.whatsmyua.info/

Thanks,
Martin

Hello vasudhir,

we had a bug report like this before. Since then we stopped using Vimeo HLS streams on Android (Android HLS playback is not perfect) and switched to MPEG-DASH (Vimeo’s own player is using that as well).

Please make sure the following setting is disabled: Settings -> FV Player -> Hosting -> Vimeo -> “Disable MPEG-DASH”

If possible please let us know what Android version and what browser did your user use. In the meantime we will run some tests on our end too.

Thanks,
Martin

Hello Brandon,

if you use dev.your-existing-domain.com or any similar sub domain the same license key will work just fine.

Thanks,
Martin

Hello Carl,

1) You can createa as many presets as you need. If you get an error message, it’s good to really check what it says. For example if you are creating a 1920×1080 preset it need you to increate the h264 encoding level from 3 to 4. While 3 is enough for lower resolutions.

We are going to write documentation for the new AWS MediaConvert tool, perhaps it will make this easier.

2) We made a decision to only provide a simple labels as you noted as showing 360p and others would just look too crowded in the control bar. So that way for 576p and 360p might be classified as SD, is that what’s happening?

3) FV Player will pick the best quality based on bandwidth, you can provide as many qualities in your HLS as you need to. The control bar will show both 1280p and 720 as HD, but that’s to give users an idea they are looking at a HD video.

Thanks,
Martin

Hello mrdzdm,

since DooPlay is a paid theme this is not easy for us to check.

So are you using some special field provided by that theme and it seems to only work with JW Player? Then our “Making FV Player work with your theme” service might be interesting for you: https://foliovision.com/downloads/making-player-theme

Or you can (with some knowledge of PHP) setup your own FV Player box on the post editing screen: https://foliovision.com/player/advanced/video-custom-fields

And of course you can also just use FV Player in your post content or using the Gutenberg block editor.

Thanks,
Martin

Hello vasudhir,

it appears you sent your message before the attachment has finished uploading. Please post it again.

Thanks,
Martin

Hello Govind,

is that a self hosted video, or is it using some video platform such as Vimeo? If it’s self hosted, then please use our Video Checker to submit a report: https://foliovision.com/player/basic-setup/how-to-use-video-checker

Is that a HLS stream?

What browser are you using at what version number on what operating system?

Thanks,
Martin

Hello John,

please check here: https://foliovision.com/support/fv-wordpress-flowplayer/requests-and-feedback/can-ad-time-remaining-messages-on-intros-outros-be-disabled

Thanks,
Martin

Hello CXL.

are you running into the same issue on https://foliovision.com/player/demos/interactive-transcript ?

If not, then please post the URL to your page where we can see the issue.

Thanks,
Martin

Hello Maxim,

we have encouintered the same issue when using with a S3 bucket with 100,000 files in it. We are working on improving our support for such large amounts of files.

But if it’s not you case, then:

1) Please install the Error Log Viewer plugin https://wordpress.org/plugins/error-log-viewer/ to see if any error appears each time you try to open that Amazon S3 tab.

2) Please open your browser JavaScript console (here’s how: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis ) and then repeat your action and see if you get some error.

Upload would be great, along with a way of triggering an encoding job automatically.

Thanks,
Martin

Hello Angel,

I will check this with Alec.

Thanks,
Martin

Hello Neil,

sorry about the delay. At a glance it appears it should work.

Perhaps multiple videos matching the “jazz_stream/index” part of URL. Please try to search for that in wp-admin -> “FV Player” and also in wp-admin -> “Posts” -> “All post” (and any other place where you posted videos using [fvplayer] shortcode, perhaps Pages and some custom post types).

You should be only getting one search result. If you get multiple results, then your HLS stream might be getting incorrect decryption key.

We are happy to help you solve this issue right on your website if you order or Pro support. But we can also continue giving you troubleshooting tips if you prefer that.

Thanks,
Martin

Hello Jay,

thank you for the email, I do see this JavaScript error on your website:

“Uncaught SyntaxError: Unexpected token s in JSON at position 1″

I can see that there is some issue with HTML code on your website. I checked that exact URL which you sent over in Google Search Engine Results Page cache and I can see that while previously all the HTML attributes were properly enclosed in ” and ‘ suddenly these quotes are removed entirely.

For example what was

data-embed="false"

before, is now just:

data-embed=false

And that’s causing the bug.

I see you are using W3 Total Cache. Please check its settings and disable the HTML code minification of any sort. That will help.

W3 Total Cache is a complex plugin by the way. Way too complex. What works best for us is WP Rocket (a paid plugin, but at least it’s maintaned, the accept our bugfixes too) where we:

* set JavaScript to use the deferred loading
* set CSS to use the asynchronous loading (along with a critical CSS which WP Rocket can auto-generate)
* LazyLoad the images
* use the Preload bot

What way we get close to 100 Google PageSpeed scores on desktop and it helps a lot on mobile too. It used to give us 95 scores on mobile not long ago, but now PageSpeed also checks the CSS and JS rendering/execution times, so the site optimization got more difficult, but at least PageSpeed is finaly an useful score.

Thanks,
Martin

Hello Jay,

could you please re-enable it now and send over the link to your page to have a look? I can check it quickly in the next couple of hours.

Alternatively could you please check if there is any JavaScript error occurring when the video doesn’t show for you? To check that you need to open your browser JavaScript console (here’s how: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis ) and then repeat your action and see if you get some error there.

Please also provide output of Settings -> FV Player Pro -> Tools -> System Info.

Thanks,
Martin

Hello Deborah,

FV Player Pro 7.3.9.727 with the fix will be out today.

Thanks,
Martin

Hello Carl,

I found no issues on Safari 12.0 and 12.0.3 on mac OS 10.12.6 nor 10.14.

But I noticed a strange thing happening once – I entered bad Encryption key and the alert box letting me know about it appeared behind the FV Player editor – so it was not visible until I closed it. I wasn’t able to reproduce that issue again.

Thanks,
Martin

Hello amidfolio,

we still need to finish all the testing, you can already reinstall FV Player from this ZIP file and see if that fixes the issue: https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip

Note: To reinstall FV Player first disable the plugin and delete it. WordPress might say that will might loose some data, but that doesn’t apply to FV Player – no settings nor videos will be lost. Then you will be able to upload that ZIP file directly to WordPress Plugins wp-admin interface.

Thanks,
Martin

Hello Vadim,

thank you for the bug report. I see that is you set “Controlbar” to “Yes” (it means it shows up at all times) it actually doesn’t appear if you use that logo setting for YouTube.

We will get it fixed, in the mean time keep “Controlbar” set to “Default” and ensure Settings -> FV Player Pro -> Sitewide FV Player defaults -> Controlbar Always Visible is not on either.

Thanks,
Martin

Hello Vadim,

full-featued YouTube embedding is only supported in FV Player Pro which can be purchased here: https://foliovision.com/player/download

Thanks,
Martin