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Hi, I’m a new FV pro customer and unfortunately I have been getting a lot messages like this one below recently from customers. Before we were using either native WP player or JW player with no issues at all.
“I recently updated my device to the latest ios (ios 12) and I have some trouble playing some videos from then. “Video loading has stalled, click to reload” always pop up when I try to play a video. When I press the circular arrow to reload, it always says “html5: Video file not found” on the top left. But sometimes, the video works which is odd. So I tried some other videos as well and held an experiment. From what I found out, it’s purely by chance. Sometimes when you refresh the tab, the video works perfectly. Sometimes the notifications pops up and the video plays but theres a white cross in the way of the video. What I also found, even though there’s a notification that says “html5: Video not found” , you wait for about 10mins for the video to start playing which is annoying. And sometimes, you have to refresh the tab again in hopes the video works. It’s becoming quite annoying and irritating.
Please fix this, thank you.”
Would be nice to have someone check our config and optimize please.
Thanks,
Jay
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Hello Jay,
since iOS doesn’t seem to handle missing segments in HLS streams propery (it’s a general weakness of the iOS video engine, but our ticket with Flowplayer is here: https://github.com/flowplayer/flowplayer/issues/1403 ) we decide to provide that “Video loading has stalled, click to reload” kind of message for iOS users if we think the video has failed to load.
I guess we have to revisit it for iOS 12.
I would also like to compare it to JW Player. Could you please submit one of your videos using our Video Checker? https://foliovision.com/player/basic-setup/how-to-use-video-checker
Thanks,
MartinHello Jay,
we tried to play some random videos on iPad with iOS 12.1.3 but it all worked. We need you to use our video checker with the exact video which is causing the issue, or just send over the link to your page.
Other than that, are you using a playlist or quality switching on the video which has these issues? I found a bug in the video recovery routine now, so I’m working on a new FV Player release. Hopefully after you upgrade to that your issue will be solved.
Thanks,
MartinHello Jay,
you posted the video to us privately. I was not able to get it to play on iPad with iOS 12.1.3. It appears the issue is with the video itself as the video wouldn’t play even if I opened it in the Safari browser directly. It would always only show a static frame of the video and it would never actually play.
Please use our video checker, perhaps it can detect what’s wrong with the video encoding: https://foliovision.com/player/basic-setup/how-to-use-video-checker
Thanks,
Martin
