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I have to bring this up again because the problem re-appeared (after the last FV player update?)
When I pay a video with Pay Per View, I come to a page that shows me a “Watch” link, e.g. domain.com/?p=123. When I click this, the site has forgotten that I paid already.
Same situation in the Purchase History page.
However, the link that I receive in the confirmation email (containing a payment key) works fine.
Can this be caused by a change in a recent update?Thank you for your time!
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Hello Michael,
that is a weird issue – are you saving that the Purchase History page forgets that you actually purchased something?
Are you sure you are not simply going from https://domain.com/?p=123 to http://domain.com/?p=123 (from https to http) which could explain why your user login status is forgotten?
Thansk,
Martin
the purchase history page lists the purchases ok. The “Watch” link there leads to the post, with https, but the post wants the visitor to pay again.
Same thing if I navigate normally to the post after having paid: The site does not know that I already have paid.
Only the link in the confirmation email (containing the payment_key) works and lets me access the video.
Greetings,
Michael
Hello Girish,
what happens when you open the payment details in wp-admin -> Downloads -> Payment History? You should be able to find a “FV Player Pay Per View” box with a list of visits and blocked visits. Does it show anything?
We are happy to give you more troubleshooting tips, if you want to get this issue resolved quickly and right on your website, we are happy to help too – just order our Pro support: https://foliovision.com/pro-support
Thanks,
Martin
When I have used the link in the confirmation email, the “FV Player Pay Per View” box lists my IP address, browser information etc.
If I use the link in the payment history, it says “Blocked”.
Does this help you?
Hello Girish,
I think I found the bug – if you rent the same video again it will consider the older purchase date rather than the new one.
Please grab a fresh copy of the plugin from https://foliovision.com/my-licenses and reinstall. In case it won’t help there is a new debug mode too.
Thanks,
Martin
Done! Working!
Thank you for your help!
