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Hi, I am using fvplayer pro on our website. Sometimes the player is not playing videos properly in the android tab. We are getting the issue as shown in the attached screenst.
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Hello vasudhir,
it appears you sent your message before the attachment has finished uploading. Please post it again.
Thanks,
Martin
Hi Martin,
here is the screen shot:
Hello vasudhir,
I’m not seeing your attachement again (I’ll try to attach something too as a test), but I was able to find it: https://foliovision.com/images/2019/02/Screenshot_20190201-165603_Chrome.jpg
So the video is playing as it should but then it suddenly shows that crossed out circle icon on top of it? Does it continue playing the video? Does the issue usually occur after playing a Vimeo video for more than 10 minutes?
Thanks,
Martin
Hi Martin,
Thank you for getting the attachement.So the video is playing as it should but then it suddenly shows that crossed out circle icon on top of it?
– YesDoes it continue playing the video?
-NoVimeo videos are not tested as the issue was reported by one of the website users.
Hello vasudhir,
we had a bug report like this before. Since then we stopped using Vimeo HLS streams on Android (Android HLS playback is not perfect) and switched to MPEG-DASH (Vimeo’s own player is using that as well).
Please make sure the following setting is disabled: Settings -> FV Player -> Hosting -> Vimeo -> “Disable MPEG-DASH”
If possible please let us know what Android version and what browser did your user use. In the meantime we will run some tests on our end too.
Thanks,
Martin
Hello vasudhir,
I just watched a 33 minute video on Android 5.1.1 with Chrome 72 and there were no issues.
Perhaps your video is much older and it doesn’t come in the MPEG-DASH format. I have seen that before, it appears some old videos are only available in HLS. Please send over the Vimeo video link and we will have a look.
Thanks,
Martin
Hi Martin,
We are streaming videos from Cloudfront.
Videos are securely served from AWS.
Direct link won’t work so sharing you a video page link from our website.
https://www.sudhirshivaramphotography.com/photography-course/complete-guide-canon-1dx-mark-ii/
Hello vasudhit,
FV Player Pro 7.3.10.727 which will go out today will fix the issue.
What’s probably happening is that for CloudFront we set the video link expiration to 15 minutes. So then if you play the video for 15 minutes and then you seek into some unbuffered position it will fail. We did add a recovery routine for these cases, but it was failing for CloudFront URL specifically. Now it’s fixed.
Thanks,
Martin
