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Even after updating to 7.3.7 of FV Player Pro; Users still report “Video not found” error
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Hello!
Can you please send us a link to the video where we can see the issue so we can have a look? Also the device, android version you’re using? Thanks,
Lucia
Example Site: https://www.facebook.com/kraichgautv/posts/2005441679534130?__tn__=-R
In Terms of what Devices were used, we unfortunately do not have information.
Hello,
we did fix some issues with Vimeo realibility in the Facebook in-app browser in FV Player Pro 7.3.9.727. Please make sure you upgrade to that.
I had a brief look at your website and I can see you are stripping the query string versions. We recommend you to not do that as that way your users won’t be getting the latest updated JavaScript files unless they clear their browser cache and that might be hard/impossible in the Facebook browser. More on this topic can be found here: https://foliovision.com/2017/06/wordpress-cdn-best-practices
Thanks,
Martin
Thank’s for your help. Users, who had this issue, do not report this issue anymore.
Hi!
Glad to hear that. Let us know in case you’ll run into further issues.
Thanks!
Lucia
