Hello Andy,

Could you please reinstall FV Player from this link again: https://foliovision.com/downloads/fv-wordpress-flowplayer.zip

Then it should work. For now I disabled HLS.js for Safari as it supports it natively. That will for for now before we have a better fix.

Thanks,
Martin

Hello Nikolas,

1. Chromecast button appears if the Chromecast is available and the video supports it. Please check if you are able to Chromecast on https://foliovision.com/

2. Do you mean the time tooltip that appears when you hover the timeline?

3. Please check our CSS tip for changing of that icon: https://foliovision.com/player/faq-intro/css-tips-and-fixes#change-button-icons

Thanks,
Martin

Hello Andy,

Could you please reinstall FV Player from this link? https://foliovision.com/downloads/fv-wordpress-flowplayer.zip

It’s a new FV Player version with the latest HLS.js library included. It should fix that Safari issue.

Please be careful to purge the Siteground Optimizer cache as well. The JavaScript files have changed and you must purge that cache to ensure you get the updated scripts. Perhaps Sitegroud Optimizer does that automatically, but I thought I will mention this.

Thanks,
Martin

Hello Andy,

Previously I said I’m not running into that issue on Safari 16.3 on macOS 11.6.1.

But now I tried the exact Safari 16.5.1 and I’m running into the same problem.

It’s not easy to troubleshoot as we are not having such issue on our test videos: https://foliovision.com/player/demos/encrypted-hls-stream

Could you please try without the Siteground website optimizer? It puts all your scripts into a single file and I wonder if that could somehow cause this on that new Safari version.

Thanks,
Martin

Hello Michael,

Please let us know if you use the URL tokens when serving these HLS streams.

Thanks,
Martin

Hello Łukasz,

The logo can be currently only changed using the logo=”…” shortcode argument, as documented on https://foliovision.com/player/developers/shortcode-parameters

Thanks,
Martin

Hello Tonia,

Please let us know about the exact goal you are trying to achieve.

Are you trying to update the video content without having to update all the video links which you have shared to different websites?

Or are you trying to re-encode the video with different quality settings?

FV Player Coconut does not have a video re-encode feature, at least not yet. One of the issues is that once the video is re-encoded it had to be purged from the CDN to make sure users actually get the new files.

The individual jobs can be removed in wp-admin -> FV Player -> Coconut Jobs, but the player needs to be removed first and the video files have to be removed manually.

Thanks,
Martin

Hello Dimitrii,

Please deactivate and delete the FV Player Pro plugin you are using, then hit “Install Pro extension” at the top of the wp-admin -> FV Player -> Settings screen.


Then switch to the Beta release using the steps from here if you are not already using it: https://foliovision.com/player/basic-setup/switching-fv-player-pro-to-beta


That will give you the FV Player Pro plugin with the the new “Encrypted Playback for 3rd Party Domains (Pro)” tool available in wp-admin -> FV Player -> Settings -> Tools.

Thanks,
Martin

Hello DonCamillo,

You can get that using FV Player No Ads For Members which is a paid addon: https://foliovision.com/store/fv-player-no-ads-for-members

Thanks,
Martin

Hello Dilan,

We will look into that as the code which we provided does not always work.

Thanks,
Martin

Hello Meir,

I tried on iPhone with iOS 16.5 and Safari and haven’t noticed any issues. I played the video for 3 minutes.

However I run into that exact issue on Android 13 with latest Chrome. It stopped playing after 12 seconds. Once I reloaded it played just fine.

Please uncheck “Disable MPEG-DASH” in wp-admin -> FV Player -> Settings -> Hosting -> Vimeo (Pro). When that setting is enabled Android will play the HLS stream which does not have a great support on Android. Unless HLS.js library is loaded, so perhaps we should do that for Android phones when MPEG-DASH is not there.

Thanks,
Martin

Hello Zach,

It could happen if FV Player fails to detect the duration of your videos.

Please provide the export of your playlist, here’s how it’s done: https://foliovision.com/player/tools/importing-exporting-players

Then I can check if the duration check fails for any particular reason.

Thanks,
Martin

Hello Mustafa,

The HLS encryption supported by Coconut is AES-128.

While AES-256 is a more powerful encryption, the video protection is only as strong as the weakest component. Which is the decryption key distribution mechanism. FV Player Pro already improves that over the standard encrypted HLS.

Thanks,
Martin

Hello Mark,

so currently the live stream is not live anymore, it just shows a short video with a message that the stream is offline. But at least I can see that without issues on iPhone with iOS 15.7 and also on iOS 16.5. I tried with both Safari and Chrome.

Please let us know when do you plan to run another live stream or if you could run some test live stream.

Thanks,
Martin

Hello Gregory,

please go to wp-admin -> FV Player -> Settings -> Hosting -> DigitalOcean Spaces and clear the “Space Name” field. Then the wizard should work.

Thanks,
Martin

Hello Dimitri,

We are thinking about letting FV Player Pro accept the encrypted HLS streams from and of your licensed domains. If we allow any random domain it could potentially be exploited to lower the video protection.

Thanks,
Martin

Hello Dimitri,

please let us know what was your domain name before and after. Did it change completely? For the HLS decryption key we allow sub-domains to get the key but if the domain was changed completely it won’t work.

However you did mention you updated the m3u8 files – did you really do that with the files stored on DigitalOcean Spaces? It could also be adjusted with a WordPress filter fv_player_drm_stream_loader_output in PHP.

Thanks,
Martin

Hello Gregory,

thank you for confirming, we will add that to the FV Player Coconut compatibility checks.

Thanks,
Martin

Hello Girish,

each browser gets a token and we only allow 3 tokens in last 3 months. The 3 months limit is important when user buys a video, it’s not important for renting.

Thanks,
Martin

Hello Mark,

the issue which I’m noticing is that your video are not optimized for web. I tried on iPhone 16.4.1 and the video wouldn’t start even if I opened it in the browser directly.

I tested with Delft_01-06-2023.mp4

It’s a 12 hour long video, so I’ll check if that might be causing some issue on iPhones.

Thanks,
Martin

Hello Bebopblues,

I see it’s added for the CSS :focus pseudo-class when the element is selected in Firefox.

Could you please reinstall FV Player from this link? https://foliovision.com/downloads/fv-wordpress-flowplayer.zip Then it should be gone.

Thanks,
Martin

Hello Gregory,

is your development website really a sub-domain of your live website, like that dev.domain.com is a sub-domain to domain.com? If both use the same “domain.com”, then it should work.

Like I said the staging domain should be a sub-domain of your live domain to play these encrypted HLS streams.

If that’s not the case, please send a link to your staging website where we can see a video (not) playing.

This seems needlessly complex but we are protecting the videos. If we can make some adjustments to make operating a staging website easier we will – like we did with these staging website subdomains being allowed to play these videos.

If you get a HTTP 500 code anywhere the please check if anything new appeared in the PHP error log. If you are not sure about how to check the PHP error log, the server technical support should be able to give you a hand.

Or you can install this plugin which makes a list of these errors available in wp-admin: https://wordpress.org/plugins/error-log-monitor/

Then try to reproduce the error again and it should be recorded in these logs.

Thanks,
Martin

Hello Peter,

finally we are starting on this, it will be a FV Player 8 feature.

Thanks,
Martin

Hello Meir,

It makes sense – if you only load the CSS for which the markup is in the page HTML code the FV Player styling once the video starts will be missing. The control bar will not work and so on.

WP Rocket offers similar optimization and FV Player tells it to skip its CSS files as such optimization is not going to work.

Thanks,
Martin

Hello Meir,

could you please reinstall FV Player from this link? https://foliovision.com/downloads/fv-wordpress-flowplayer.zip

Then it should work. The WP Rocket “Delay JavaScript execution” will take priority over FV Player’s “Optimize FV Flowplayer JS loading” and you do not need to exclude anything.

Thanks,
Martin

Hello Mustafa,

the monthly fees by the DRM provider still apply. Please check the EzDRM monthly pricing here: https://www.ezdrm.com/service-pricing

You basically need the “Universal Complete” package to really support all the web browsers.

Thanks,
Martin

Hello Mustafa,

the advantage of Apple Fairplay is that it can prevent screen capturing. But it only works in the Safari browser on Mac and iOS.

So you would need something else for Android and Windows users. On Windows you would have to use Microsoft Playready which would only play in Microsoft Edge.

On Android you would have to use a native mobile app with Widevine protection.

The reason for this complexity is that on each operating system only the standard web browser supports all the hardware DRM. And on Android none of the browsers support that so it would have to be mobile app only.

To support these 3 protocols we would have to use a DRM provider such as EzDRM or BuyDRM which also adds to the monthly cost.

Thanks,
Martin

Hello Willie,

thank you for the video.

Are you using the “Turbocharge Ajax Vimeo loading” setting in wp-admin -> FV Player -> Hosting -> Vimeo?

In that case please deactivate and delete the FV Player Pro plugin you are using, then hit “Install Pro extension” at the top of the wp-admin -> FV Player -> Settings screen.


Then switch to the Beta release using the steps from here if you are not already using it: https://foliovision.com/player/basic-setup/switching-fv-player-pro-to-beta


Then resave the plugin settings and it should work.

Thanks,
Martin

Hello Mustafa,

putting it into $data['phone_number'] won’t do anything. You can only use one of the existing array keys which I mentioned.

So for example this is how you can add the phone number to the user name:

$data['name'] .= ' ' . get_user_meta( $user_data->ID, 'billing_phone', true );

Thanks,
Martin

Hello Mustafa,

I would add that you can use the fv_player_pro_drm_text filter to alter the information showing in the DRM text: https://foliovision.com/player/developers/api-programming

So if you are storing it as one of your user profile fields, you can append it there.

Thanks,
Martin

Hello Magdalena,

I’m noticing that the enhanced video protection works only for some of the videos. It seems to work well for the older videos.

But we are still looking at different ways of fixing our Vimeo Security plugin. We will have an update today.

Thanks,
Martin

Hello Magdalena,

we are looking into it. A while ago Vimeo stated to use simple MP4 files for the audio tracks of the videos. Maybe they do it for the actual video too. Previously the video would be stored in chunks which worked as a way of protecting the video against the video downloading tools. Maybe there is still a way of getting these chunked video streams

Thanks,
Martin

Hello Thomas,

we are thinking about showing the Chromecast button at all time on compatible browsers. Then clicking it would show a message that no device is available or show the actual Chromecast receiver selection.

Please send a test page to your WordPress.com website so that we can check the issue with Chromecast being blocked. Or is it simply blocking external scripts using HTTP Content-Security-Policy header?

Thanks,
Martin

Hello Remy,

if you are on WordPress 6.2 please make sure to upgrade the FV Player plugins. There were some issues in that new WordPress version: https://foliovision.com/2023/04/wordpress-62-breakage

Thanks,
Martin

Hello Thomas,

unfortunately I see no images in your post. Could you please use our “Upload Images” button? It’s available if you log in. Or you can just send the link.

Please try if the Chromecast works for you here: https://foliovision.com/

Thanks,
Martin

Hello Deewin,

now we are thinking perhaps we would like to get rid of this feature completely, but we like it for movie websites where the video is the main feature on the page and there is not thing else to do.

Thanks,
Martin

Hello Seth,

are you running a e-learning website? We are preparing a special mode where users can only seek back in a video but not forward. With the video position storing it would allow users to watch full video even in multiple sessions if it’s a long video and they run out of time.

Regarding boring videos – it seems to me it would be better to add video heatmaps.

When you talk about website total user capacity – are you not using a video CDN? If you serve videos from a shared hosting plan, it might indeed run into issues if there’s too many video videos at once. You should be able to see the peaks in the website bandwidth graphs. If you are on your own VPS then it should really be available in your hosting control panel.

Thanks,
Martin

Hello Dimitrii,

thank you for all the logs. I see we did not add the Referer header for the HLS separate audio track check, so this would fail for users who use multiple audio tracks.

Please deactivate and delete the FV Player Pro plugin you are using, then hit “Install Pro extension” at the top of the wp-admin -> FV Player -> Settings screen.

That will give you the FV Player Pro plugin with the fix.

Thanks,
Martin

Hello James,

We would recommend that you actually setup FV Player on the other website and post the video there.

You can hide the Embed button using CSS: https://foliovision.com/player/faq-intro/css-tips-and-fixes#hide-embed-button

Thanks,
Martin

Hello John,

please edit your post and remove the Featured Image using the editing interface.

FV Player will not try to set the Featured Image again for that post. If you use the classic WordPress editor, you can do so using the Featured Image box.

If you use the Block editor (Gutenberg) then please check this video at 2:31: https://videopress.com/v/AMJqN3ia?at=151

If you never want the Featured Image to show on top of your articles, then it’s better to remove it in your theme.

Thanks,
Martin

Hello Dusan,

please deactivate and delete the FV Player Pro plugin you are using, then hit “Install Pro extension” at the top of the wp-admin -> FV Player -> Settings screen.


Then switch to the Beta release using the steps from here if you are not already using it: https://foliovision.com/player/basic-setup/switching-fv-player-pro-to-beta


That will give you the FV Player Pro plugin which will let you load chapters that way.

Thanks,
Martin

Hello Peter,

we will see if we can put this into the next release this or the next week, or if this was to wait for the new major version which will hopefully be out by the end of May.

Thanks,
Martin

Hello Robert,

unfortunately the WooCommerce database structure is a bit complex, so this might not be too easy.

Also, FV Player Pay Per View does not provide much additional interface when it comes to the history of purchases. It’s more or less just the “Watch full video” link on the order page as seen here:

And then of course FV Player let the user watch the full video:

The adjustments to do are:

• link the WooCommerce product to the FV Player instance using wp_fv_playermeta table using the ppv_wc_id meta_key
• link the FV Player ID to to WooCommerce product using the fv_player_ppv_player_id meta_key in post meta
• setup WooCommerce product pricing variations for video rental/purchase – this is the worst of all as each variation is actually additional entry in wp_posts (custom post type)

Please let us know if you have a programmer working on your project who could handle this or if you need help.

Thanks,
Martin

Hello Dusan,

the code which you posted works, but the problem is that FV Player Pro needs to create the chapters div ahead of time.

We will add some code to ensure it’s created even if the chapters are added in JavaScript and make it part of FV Player Pro Beta.

Thanks,
Martin

Hello Daniel,

thank you for bringing up the metered bandwidth issue.

Unfortunately the YouTube Player API has removed the quality control back in October 2019: https://developers.google.com/youtube/iframe_api_reference#october-24,-2019

So I don’t see a practical way of changing this.

I wonder if downloading the YouTube videos into your own video hosting where you are in control of the video serving could be a solution.

Thanks,
Martin

Hello Deewin,

our XML sitemap uses a generic styling, for the next major release we made the font a bit bigger.

Thanks,
Martin

Hello C,

since you are using FV Player Pro you should be enabling the full Vimeo integration which will avoid the issue: https://foliovision.com/player/video-hosting/how-to-use-vimeo

Otherwise Vimeo is just an iframe and the player script has to finish loading for it to set the size properly. By default it only loads when you start interacting with the page, this is controlled in wp-admin -> FV Player -> Settings -> Integrations/Compatibility -> “Optimize JavaScript loading”.

But I see we should assume a 16:9 aspect ratio for these iframes.

Thanks,
Martin

Hello Chloe,

please check the original email message sent to contact@mystory*u to find the ZIP file.

I only reposted my message here to conclude this thread.

Thanks,
Martin

Hello Tonia,

as you wrote in your email:

I found the cause. It was the upgrade to WordPress 6.2. After downgrading 2 sites, the video replay functions again.

We found WordPress 6.2 doesn’t set the HTTP Referrer header anymore for the WP HTTP calls.

FV Player Pro 7.5.33 is out and it will fix the issue.

Please click wp-admin -> FV Player -> Settings -> and down at the bottom find “Stream Loader” -> “Clear cache” if the issue persists. But it should clear automatically.

Thanks,
Martin

Hello Chloe,

when using the roll-back feature FV Player removes the FV Player Pro plugin to also install an older version of it. However since your license is no longer active it was not allowed to do so.

Sorry about the inconvenience, it was not our intention to remove the Pro plugin. We believe that you should be able to use the plugin as you paid for it once. But of course we cannot guarantee it will keep working in future WordPress versions and on the future mobile devices. But it should be good at least for couple more years.

Please install the FV Player Pro 7.4.33 from the attached ZIP file.

I would suggest you still try to put up the latest FV Player as these two might work together without big issues and you would get all the security fixes that way. Just make sure you disable FV Player Pro before the upgrade and active it afterwards as that old FV Player Pro could have an issue like that.

Thanks,
Martin