Hello Sherri,

FV Player 7.5.39.7212 is out and it fixes the Video Checker issue.

Once you upgrade you will not be getting these false alarms.

Thanks,
Martin

Hello Bruno,

We are happy to help you resolve the issue right on your website, we offer the paid service for hands-on support: https://foliovision.com/pro-support

If you have a backup of your website, you can run this query using a plugin like https://wordpress.org/plugins/sql-executioner/

DROP TABLE `wp_fv_fp_hls_access_tokens`

That will remove the table. I advise strongly to remove that plugin once it’s no longer needed.

We always try to make our plugin better and more resilient. I checked if WordPress has a way of fixing its tables and it does. But it only supports its own tables and cannot check a table of any plugin. And it’s not fully automated, you have to edit wp-config.php, so it’s not so easy.

But I added some code to let FV Player use that WordPress feature. I know that just repairing the table did not solve the issue for you, but it’s a good addition.

Thanks,
Martin

Hello Bruno,

Now the log shows the following:

Table ‘./engorged_wp/wp_fv_fp_hls_access_tokens’ is marked as crashed and should be repaired

So it seems that your server has crashed and it affected one of the FV Player tables. This could happen to any table, including the basic WordPress tables like wp_options, in that case your website would not load at all.

Please run the following SQL command on your database:

REPAIR TABLE wp_fv_fp_hls_access_tokens;

That will fix the issue. If you are not sure about how it’s done please ask your web server support or you can try to use this plugin to repair your database: https://wordpress.org/plugins/simple-database-repair/ I checked that plugin code an it seems good.

Thanks,
Martin

Hello Sherri,

I replied in that original thread couple of hours ago;: https://foliovision.com/support/fv-wordpress-flowplayer/troubleshooting/amazon-s3-the-request-signature-we-calculated-does-not-match-the-signature#post-201918

I wanted to confirm if the issue is just with the Video Checker: https://foliovision.com/player/troubleshooting/how-to-use-video-checker

And if the videos actually play.

Please let us know.

Thanks,
Martin

Hello Extramillions,

The wp-admin -> FV Player -> Settings -> Skin -> Playlist has a setting to pick the Playlist design, where one shows the titles at all time and the other one only on hover: https://foliovision.com/player/getting-started/customizing-fv-player-skin#playlist-skin

Please let us know if that’s it or you are still having issues.

Thanks,
Martin

Hello Sherri and Stickywerks,

Please let us know what is one of your video URLs that runs into the issue.

We found that the comma symbol causes problems, but it never worked, not even in 7.5.29.7210. So we fixed that and the new version for test can be found here: https://foliovision.com/downloads/fv-wordpress-flowplayer.zip

But it seems to me that you perhaps only see this issue when using the Video Checker: https://foliovision.com/player/troubleshooting/how-to-use-video-checker

So we will fix that as it’s very bad to get false alarms.

Thanks,
Martin

Hello Bruno,

Thank you for these details, I can see that the issue is not with Bunny CDN nor DigitalOcean Spaces.

Somehow the encrypted playback is not allowed.

Did you make any changes to the files stored on DigitalOcean Spaces, including renaming any of them?

Were there any changes to the web server configuration, like adding a web application firewall like Cloudflare or a proxy?

I’m asking as the user IP address playing the video and requesting the decryption key seems to not match.

Please open YOUR-SITE.com/wp-admin/options-general.php?page=fvplayer&debug and go to the “Tools” tab where you will find “Encrypted HLS tokens”.

Then play your test video and refresh that above page and see if anything new appears in that “Encrypted HLS tokens” table. Will you see your real IP address and will the “Url” match the video which you are trying to play?

Thanks
Martin

Hello Bruno,

Please let us know what do you use to host your videos.

If it’s Bunny CDN pulling videos from DigitalOcean Spaces, then does Bunny CDN in the S3 Authentication settings still use valid keys from DigitalOcean Spaces?

Are you sure there were no changes?

Is the issue only with Safari?

Are you on latest FV Player (the base free plugin) too?

Thanks,
Martin

Hello Taco,

That works as well, you can browser and search videos stored on Cloudflare Stream. It’s that second screenshot on https://foliovision.com/2023/08/upload-cloudflare-wordpress

Thanks,
Martin

Hello Stickywerks,

I was not able to reproduce this issue.

Please send over the exact video URL on S3 which you are using. Then we can add it to our automated test suite and avoid further issues with it.

If you have a staging website where we could see the issue then that would be great too.

Thanks,
Martin

Hello Alecos,

I tested with Chrome on Android 13 and the audio would continue playing even though mobile screen turned off after a while.

If it’s a video, then it won’t go turn off the screen, so nothing stops the video.

If you lock the phone on purpose and the screen turns of, I can then continue playing the video on the lock screen. I was testing with Safari on iPhone with iOS 15.7 and with Chrome on Android 13.

I tested the HLS audio too and it would not stop. Please let us know what mobile and what browser did you use with what operating system.

Thanks,
Martin

Hello Taco,

In case you are looking for a way of making it easier to post new videos using Cloudflare Stream, our new addon plugin does let you upload videos to it right in your WordPress admin dashboard: https://foliovision.com/2023/08/upload-cloudflare-wordpress

Thanks,
Martin

Hello Mike,

We started to work on this some time ago, but then we felt like it should be simplified.

We like the way it works in Wistia: https://wistia.com/support/customizing/annotation-links

On that link you can see that an annotation has the following properties:

• Start
• End
• Text
• URL
• Left or Right position
• Light or Dark color

It seems that’s all you might need.

The other kind is a message that appears and it stops the video from playing. It might require an email address to be provided to allow further video playback: https://wistia.com/support/customizing/turnstile

Thanks,
Martin

Hello Andy,

We will copy these FV Player video positions from usermeta to the new table. This conversion routine took 1 hour on one of the big video websites where we were testing this new feature. It would free almost 1GB of space in the wp_usermeta table as there are tens of thousands users.

If you did some CSV export for a database tool then I guess that’s what added that meta_key_ part to these column headings. In that case the actual meta_key was likely just _fv_wp_flowplayer_saw_59 – which belongs to FV Player and will be moved in that conversion routine in FV Player 8.

Thanks,
Martin

Hello Peter,

I sent it now, please have a look if you get it.

Thanks,
Martin

Hello Andy,

I’m not having issues on https://workingsheepdog.co.uk/online-sheepdog-training-videos-preview-tb/ with latest Safari.

Please check if you run into that issue even now. Your website uses some caching using the NginX web server, so perhaps that one was not purged and you actually still got the old files when not logged in.

Thanks,
Martin

Hello Andy,

Could you please reinstall FV Player from this link again: https://foliovision.com/downloads/fv-wordpress-flowplayer.zip

Then it should work. For now I disabled HLS.js for Safari as it supports it natively. That will for for now before we have a better fix.

Thanks,
Martin

Hello Nikolas,

1. Chromecast button appears if the Chromecast is available and the video supports it. Please check if you are able to Chromecast on https://foliovision.com/

2. Do you mean the time tooltip that appears when you hover the timeline?

3. Please check our CSS tip for changing of that icon: https://foliovision.com/player/faq-intro/css-tips-and-fixes#change-button-icons

Thanks,
Martin

Hello Andy,

Could you please reinstall FV Player from this link? https://foliovision.com/downloads/fv-wordpress-flowplayer.zip

It’s a new FV Player version with the latest HLS.js library included. It should fix that Safari issue.

Please be careful to purge the Siteground Optimizer cache as well. The JavaScript files have changed and you must purge that cache to ensure you get the updated scripts. Perhaps Sitegroud Optimizer does that automatically, but I thought I will mention this.

Thanks,
Martin

Hello Andy,

Previously I said I’m not running into that issue on Safari 16.3 on macOS 11.6.1.

But now I tried the exact Safari 16.5.1 and I’m running into the same problem.

It’s not easy to troubleshoot as we are not having such issue on our test videos: https://foliovision.com/player/demos/encrypted-hls-stream

Could you please try without the Siteground website optimizer? It puts all your scripts into a single file and I wonder if that could somehow cause this on that new Safari version.

Thanks,
Martin

Hello Michael,

Please let us know if you use the URL tokens when serving these HLS streams.

Thanks,
Martin

Hello Łukasz,

The logo can be currently only changed using the logo=”…” shortcode argument, as documented on https://foliovision.com/player/developers/shortcode-parameters

Thanks,
Martin

Hello Tonia,

Please let us know about the exact goal you are trying to achieve.

Are you trying to update the video content without having to update all the video links which you have shared to different websites?

Or are you trying to re-encode the video with different quality settings?

FV Player Coconut does not have a video re-encode feature, at least not yet. One of the issues is that once the video is re-encoded it had to be purged from the CDN to make sure users actually get the new files.

The individual jobs can be removed in wp-admin -> FV Player -> Coconut Jobs, but the player needs to be removed first and the video files have to be removed manually.

Thanks,
Martin

Hello Dimitrii,

Please deactivate and delete the FV Player Pro plugin you are using, then hit “Install Pro extension” at the top of the wp-admin -> FV Player -> Settings screen.


Then switch to the Beta release using the steps from here if you are not already using it: https://foliovision.com/player/basic-setup/switching-fv-player-pro-to-beta


That will give you the FV Player Pro plugin with the the new “Encrypted Playback for 3rd Party Domains (Pro)” tool available in wp-admin -> FV Player -> Settings -> Tools.

Thanks,
Martin

Hello DonCamillo,

You can get that using FV Player No Ads For Members which is a paid addon: https://foliovision.com/store/fv-player-no-ads-for-members

Thanks,
Martin

Hello Dilan,

We will look into that as the code which we provided does not always work.

Thanks,
Martin

Hello Meir,

I tried on iPhone with iOS 16.5 and Safari and haven’t noticed any issues. I played the video for 3 minutes.

However I run into that exact issue on Android 13 with latest Chrome. It stopped playing after 12 seconds. Once I reloaded it played just fine.

Please uncheck “Disable MPEG-DASH” in wp-admin -> FV Player -> Settings -> Hosting -> Vimeo (Pro). When that setting is enabled Android will play the HLS stream which does not have a great support on Android. Unless HLS.js library is loaded, so perhaps we should do that for Android phones when MPEG-DASH is not there.

Thanks,
Martin

Hello Zach,

It could happen if FV Player fails to detect the duration of your videos.

Please provide the export of your playlist, here’s how it’s done: https://foliovision.com/player/tools/importing-exporting-players

Then I can check if the duration check fails for any particular reason.

Thanks,
Martin

Hello Mustafa,

The HLS encryption supported by Coconut is AES-128.

While AES-256 is a more powerful encryption, the video protection is only as strong as the weakest component. Which is the decryption key distribution mechanism. FV Player Pro already improves that over the standard encrypted HLS.

Thanks,
Martin

Hello Mark,

so currently the live stream is not live anymore, it just shows a short video with a message that the stream is offline. But at least I can see that without issues on iPhone with iOS 15.7 and also on iOS 16.5. I tried with both Safari and Chrome.

Please let us know when do you plan to run another live stream or if you could run some test live stream.

Thanks,
Martin

Hello Gregory,

please go to wp-admin -> FV Player -> Settings -> Hosting -> DigitalOcean Spaces and clear the “Space Name” field. Then the wizard should work.

Thanks,
Martin

Hello Dimitri,

We are thinking about letting FV Player Pro accept the encrypted HLS streams from and of your licensed domains. If we allow any random domain it could potentially be exploited to lower the video protection.

Thanks,
Martin

Hello Dimitri,

please let us know what was your domain name before and after. Did it change completely? For the HLS decryption key we allow sub-domains to get the key but if the domain was changed completely it won’t work.

However you did mention you updated the m3u8 files – did you really do that with the files stored on DigitalOcean Spaces? It could also be adjusted with a WordPress filter fv_player_drm_stream_loader_output in PHP.

Thanks,
Martin

Hello Gregory,

thank you for confirming, we will add that to the FV Player Coconut compatibility checks.

Thanks,
Martin

Hello Girish,

each browser gets a token and we only allow 3 tokens in last 3 months. The 3 months limit is important when user buys a video, it’s not important for renting.

Thanks,
Martin

Hello Mark,

the issue which I’m noticing is that your video are not optimized for web. I tried on iPhone 16.4.1 and the video wouldn’t start even if I opened it in the browser directly.

I tested with Delft_01-06-2023.mp4

It’s a 12 hour long video, so I’ll check if that might be causing some issue on iPhones.

Thanks,
Martin

Hello Bebopblues,

I see it’s added for the CSS :focus pseudo-class when the element is selected in Firefox.

Could you please reinstall FV Player from this link? https://foliovision.com/downloads/fv-wordpress-flowplayer.zip Then it should be gone.

Thanks,
Martin

Hello Gregory,

is your development website really a sub-domain of your live website, like that dev.domain.com is a sub-domain to domain.com? If both use the same “domain.com”, then it should work.

Like I said the staging domain should be a sub-domain of your live domain to play these encrypted HLS streams.

If that’s not the case, please send a link to your staging website where we can see a video (not) playing.

This seems needlessly complex but we are protecting the videos. If we can make some adjustments to make operating a staging website easier we will – like we did with these staging website subdomains being allowed to play these videos.

If you get a HTTP 500 code anywhere the please check if anything new appeared in the PHP error log. If you are not sure about how to check the PHP error log, the server technical support should be able to give you a hand.

Or you can install this plugin which makes a list of these errors available in wp-admin: https://wordpress.org/plugins/error-log-monitor/

Then try to reproduce the error again and it should be recorded in these logs.

Thanks,
Martin

Hello Peter,

finally we are starting on this, it will be a FV Player 8 feature.

Thanks,
Martin

Hello Meir,

It makes sense – if you only load the CSS for which the markup is in the page HTML code the FV Player styling once the video starts will be missing. The control bar will not work and so on.

WP Rocket offers similar optimization and FV Player tells it to skip its CSS files as such optimization is not going to work.

Thanks,
Martin

Hello Meir,

could you please reinstall FV Player from this link? https://foliovision.com/downloads/fv-wordpress-flowplayer.zip

Then it should work. The WP Rocket “Delay JavaScript execution” will take priority over FV Player’s “Optimize FV Flowplayer JS loading” and you do not need to exclude anything.

Thanks,
Martin

Hello Mustafa,

the monthly fees by the DRM provider still apply. Please check the EzDRM monthly pricing here: https://www.ezdrm.com/service-pricing

You basically need the “Universal Complete” package to really support all the web browsers.

Thanks,
Martin

Hello Mustafa,

the advantage of Apple Fairplay is that it can prevent screen capturing. But it only works in the Safari browser on Mac and iOS.

So you would need something else for Android and Windows users. On Windows you would have to use Microsoft Playready which would only play in Microsoft Edge.

On Android you would have to use a native mobile app with Widevine protection.

The reason for this complexity is that on each operating system only the standard web browser supports all the hardware DRM. And on Android none of the browsers support that so it would have to be mobile app only.

To support these 3 protocols we would have to use a DRM provider such as EzDRM or BuyDRM which also adds to the monthly cost.

Thanks,
Martin

Hello Willie,

thank you for the video.

Are you using the “Turbocharge Ajax Vimeo loading” setting in wp-admin -> FV Player -> Hosting -> Vimeo?

In that case please deactivate and delete the FV Player Pro plugin you are using, then hit “Install Pro extension” at the top of the wp-admin -> FV Player -> Settings screen.


Then switch to the Beta release using the steps from here if you are not already using it: https://foliovision.com/player/basic-setup/switching-fv-player-pro-to-beta


Then resave the plugin settings and it should work.

Thanks,
Martin

Hello Mustafa,

putting it into $data['phone_number'] won’t do anything. You can only use one of the existing array keys which I mentioned.

So for example this is how you can add the phone number to the user name:

$data['name'] .= ' ' . get_user_meta( $user_data->ID, 'billing_phone', true );

Thanks,
Martin

Hello Mustafa,

I would add that you can use the fv_player_pro_drm_text filter to alter the information showing in the DRM text: https://foliovision.com/player/developers/api-programming

So if you are storing it as one of your user profile fields, you can append it there.

Thanks,
Martin

Hello Magdalena,

I’m noticing that the enhanced video protection works only for some of the videos. It seems to work well for the older videos.

But we are still looking at different ways of fixing our Vimeo Security plugin. We will have an update today.

Thanks,
Martin

Hello Magdalena,

we are looking into it. A while ago Vimeo stated to use simple MP4 files for the audio tracks of the videos. Maybe they do it for the actual video too. Previously the video would be stored in chunks which worked as a way of protecting the video against the video downloading tools. Maybe there is still a way of getting these chunked video streams

Thanks,
Martin

Hello Thomas,

we are thinking about showing the Chromecast button at all time on compatible browsers. Then clicking it would show a message that no device is available or show the actual Chromecast receiver selection.

Please send a test page to your WordPress.com website so that we can check the issue with Chromecast being blocked. Or is it simply blocking external scripts using HTTP Content-Security-Policy header?

Thanks,
Martin

Hello Remy,

if you are on WordPress 6.2 please make sure to upgrade the FV Player plugins. There were some issues in that new WordPress version: https://foliovision.com/2023/04/wordpress-62-breakage

Thanks,
Martin