Hello Deewin,

I checked that embed code and it works, in a way. The proper HTML code is present, but it’s all invisible.

It seems the player CSS code does not load. So I wonder if you use anything to optimize your CSS code and then it does not work with FV Player iframe embeds. If that’s the case, try to disable that CSS optimization.

You can also try to enable “Load FV Flowplayer JS everywhere”: https://foliovision.com/player/developers/dynamic-content-loading#loading It says JS, but will load the CSS files too. It’s not ideal but worth trying.

Thanks,
Martin

Hello Ryan,

Would you like to create a playlist of out a single Bunny Stream video collection?

Or are you looking for a way of picking multiple videos at once and have these form a playlist?

Thanks,
Martin

Hello Ryan,

I was also wondering if your web server is not setting the Permissions-Policy HTTP header with autoplay=(). Changing that to autoplay=(self) or autoplay=(*) would fix the issue.

However I had a look and I’m not seeing it on your licensed website.

Thanks,
Martin

Hello Ryan,

This can get tricky as if you add new videos to the playlist the desired playlist start position will change it seems.

You can try to add playlist_start="2" to your shortcode to let the playlist start on the 2nd item.

Thanks,
Martin

Hello Ryan,

It does work that way.

To be sure the audible autoplay is really permitted with Bunny Stream player you would have to test in a “Guest” window of Google Chrome (or other Chromium-based browser). With the Media Engagement Index technology of Chrome it remembers if you interacted with the video on a website before and based on that it allows autoplay with sound.

YouTube is an exception and seems to be always allowed to autoplay with sound in the web browsers.

Full details can be found in our article: https://foliovision.com/2018/05/video-autoplay-issues

Thanks,
Martin

Hello Bruno,

When you say the encryption worked do you mean that the video took a while to encode and then it reported it’s done?

Can you actually add that video to FV Player as seen in step 4. here? https://foliovision.com/player/video-security/encoding/encrypt-encode-videos-wordpress I mean – does it show in the “Coconut” tab when picking the video for FV Player and does it show with the picture?

A test page with your failing video would be helpful too, please let us know.

Thanks,
Martin

Hello Chris,

You can just use the Rumble link like for example https://rumble.com/vd9e5t-bad-driving-compilation-in-chilliwack-canada.html

Thanks,
Martin

Hello Bruno,

Since it mentions the “encoded-videos” Space and “InvalidAccessKeyId” you probably have invalid Access Key or “DigitalOcean Spaces Key” in wp-admin -> FV Player -> Coconut Jobs -> Settings -> “DigitalOcean Spaces Key”.

Like last time it has to be present on https://cloud.digitalocean.com/account/api/spaces

Thanks,
Martin

Hello Walter,

We are not noticing issues with FV Player setttings screen on websites with PHP 8.2.0.

So it would be still useful to see your actual PHP error log. What you posted regarding WP_MEMORY_LIMIT does not seem like it could cause such issue. You probably just have it entered twice in your wp-config.php.

The problem is that sometimes the PHP error does not show in the error logs.

PHP 7.2 stopped getting security fixes in 2023, while PHP 7.4 in 2022: https://www.php.net/supported-versions.php

So I would recommend to stay on at least PHP 7.4. There’s a chance that the PHP error log entry will show with that version.

Please make sure you check the PHP error log for both PHP 7.4 and your 8.x version.

Thanks,
Martin

Hello Walter,

It might be a simple issue, so please let us know what do you find by looking at the PHP error log. That should give us the information needed to fix the problem.

We are happy to solve the issue for you right now right on your website if you book our Pro support: https://foliovision.com/pro-support

Thanks,
Martin

Hello Walter,

Does it mention the exact file and line where the issue has occurred? Please check in the PHP error log.

If you are not sure about how to check the PHP error log, the server technical support should be able to give you a hand.

Or you can install this plugin which makes a list of these errors available in wp-admin: https://wordpress.org/plugins/error-log-monitor/

Then try to open FV Player settings once again and the error should be recorded in these logs.

Thanks,
Martin

Hello,

Please use FV Player’s Video Checker so that we can see the actual issue: https://foliovision.com/player/troubleshooting/how-to-use-video-checker

The videos seem to play fine.

Thanks,
Martin

Hello Paolo,

So it seems that you need a video live streaming platform which will also record the videos and when the live streaming ends it would then play the recorded video. Viloud works that way and FV Player integration is available. Although the switch from live stream to recorded stream does not happen automatically, we would have to work on that.

Regarding Pay Per View and live streaming – it seems to me you would need a way of scheduling when the live streaming will take place and to be able to sell Pay Per View for the exact date and time. That way you could effectively sell tickets ahead of time.

Thanks,
Martin

Hello Biellh,

When I test foliovision.com I don’t get the CLS (layout shift) issue.

Are you using some page builder? I’m asking because if you insert FV Player in a weird way it might fail to load the CSS in header which could then result in some layout shift during load.

Do you run into that same issue when you put up FV Player into a standard post or page?

Thanks,
Martin

Hello Paolo,

The Pay Per View works for 48 hours by default. Are you looking to put your live stream behind the Pay Per View or is it a VOD video?

Thanks,
Martin

Hello Quoc,

FV Player VAST will work and will show the ads, but it’s worth checking if you are getting enough video plays.

Please double-check with your ad network if you website qualifies for the use of video advertising. Some websites do not get enough video plays and then the video ad revenue is also low.

Thanks,
Martin

Hello Bruno,

Please make sure you move the wp-admin -> FV Player -> Settings -> Hosting -> BunnyCDN domain and key to the new website too.

Next please switch to the Beta release using the steps from here if you are not already using it: https://foliovision.com/player/basic-setup/switching-fv-player-pro-to-beta


Then go to wp-admin -> FV Player -> Settings -> Tools -> Encrypted Playback for 3rd Party Domains. There you need to enter your old website domain.

Otherwise the HLS streams will request the decryption keys from the old website which will not give it to the player.

Thanks,
Martin

Hello Quoc,

We need to see the page where FV Player VAST does not work for you.

Thanks,
Martin

Hello Quoc,

I found my link would not scroll down to the right section of that documentation page.

Please try now: https://foliovision.com/player/faq-intro/css-tips-and-fixes#playlist-tabs-bellow

It will scroll down to the exact “Move Tabbed Playlist Tabs to the Bottom” part of the page with a screenshot illustrating the change.

Thanks,
Martin

Hello Robert,

It seems like an issue with the CloudFront configuration. Are you using any custom domain with it? That means not the default ....cloudfront.net domain, but something like videos.your-website.com.

Please use our Video Checker to report the video too: https://foliovision.com/player/troubleshooting/how-to-use-video-checker

Thanks,
Martin

Hello Extramillions,

Are you running into that issue when logged in? If the user is logged in we use the browser beacon to make sure it stored the position on the server properly even if the page is being reloaded or closed.

I tried with the Opera browser on mac OS as I’m not normally using it, so I could close that entire browser and see if my position is stored. It worked both for logged in user and non-logged in user.

Please let us know what browser on what device you are using and if you are logged in or not.

Do you run into that problem with https://foliovision.com/player/demos/video-position-saving too?

Thanks,
Martin

Hello Christian,

I see it changes the player HTML to base64 encoded string in a script tag. So that Borlabs Cookie plugin would have to provide some JavaScript event when user clicks the button. That way we could run the FV Player initialization on that even and avoid that error message.

Please check with Borlabs Cookie developers to see if they provide such JavaScript event as without it building any kind of integration would be harder.

Thanks,
Martin

Hello Bruno,

That second screenshot shows the following issues:

• wp_fv_player_players table only has 7744 rows, while it should have over 12000 if that’s the number of players you have
• wp_fv_player_videos table is just empty
• wp_fv_player_videometa table is also empty

That’s a bad sign. Did phpMyAdmin give you a broken export file? Or did it report any issues on import?

Please check step 11 in https://foliovision.com/2023/09/migrate-fv-player-database to see how it should look like if there are no errors.

Thanks,
Martin

Hello Bruno,

Please check the guide here: How to Migrate FV Player Database.

Thanks,
Martin

Hello Massimo,

Please send us a screenshot of what you are getting. The live stream count-down only appears without a solid background, so I don’t see where the rounded corners could be used.

Also, the splash image keeps appearing behind it. Perhaps you mean that the whole count-down could be a single line without the strike-through play button.

I’m attaching how it looks like on our website:

Please let us know.

Currently you can only change that message using language hooks. You can use PHP code too, as illustrated here: https://foliovision.com/player/developers/api-programming#customizing-translations

The text to target is:

<h2>We are sorry, currently no live stream available.</h2>
<p>Retrying in <span>%d</span> ...</p>

Thanks,
Martin

Hello Bruno,

In that case you can just move all the database tables mentioned here: https://foliovision.com/player/developers/player-database#structure

You probably want to keep the FV Player settings, so copy the fvwpflowplayer from wp_options too.

Please let us know if you have no experience with the database management tools, such as phpMyAdmin. Do you at least have phpMyAdmin available in your web hosting control panel?

Thanks,
Martin

Hello Lana,

We were meaning to post this to the FV Player Vimeo Security users for couple of months now:

Videos uploaded to Vimeo after July 2022 use new streaming formats which do not allow us to protect Vimeo videos from all downloaders. When FV Player Vimeo Security is fully configured, including alternative allowed domain, five out of six download methods tested today (3 May 2023) still failed. But with some tools you could download the MP4 files.

Even after a successful download, video and audio must be put back together as one MP$ would be video and the other audio. As Vimeo Protection is no longer bulletproof, we have removed Vimeo Advanced Security from sale.

To protect your videos from download, please use FV Player Coconut which let you encrypt your videos.

Thanks,
Martin

Hello Bruno,

There was no change in the database structure.

Are you looking to move all of your videos to another website which has no FV Player videos on it, or would you like to import many videos into a website which does have FV Player videos in database already?

Thanks,
Martin

Hello Łukasz,

I tried to encode a video with that same word and while Coconut managed to process the video thumbnails and upload them to the storage it would fail to upload the encoded video. I’m in touch with Coconut support regarding that.

Please let us know what’s your goal with different bitrates and codecs. It can get very technical. Perhaps your videos do not show a lot of movement and would look just at good on lower bitrate. Or maybe they feature a lot of action and it’s not enough.

Problem with VP9 is that it won’t work on Safari and on opposite H265 only really works in Safari. So we would have to create twice as many video files to cover all the browsers.

Thanks,
Martin

Hello Taco,

Please deactivate and delete the FV Player Pro plugin you are using, then hit “Install Pro extension” at the top of the wp-admin -> FV Player -> Settings screen.


Then switch to the Beta release using the steps from here if you are not already using it: https://foliovision.com/player/basic-setup/switching-fv-player-pro-to-beta


Then the issue should be fixed. If it won’t help, please let us know what’s set in wp-admin -> FV Player -> Hosting -> Cloudflare Stream.

Thanks,
Martin

Hello Meir,

Yes, if you embed a video from Bunny Stream using FV Player you can enjoy all the other features, including the video position storing or FV Player Pro Video Ads.

Thanks,
Martin

Hello Walter,

I see you are using Bunny CDN. It seems you CDN zone does not have “Enable Token Authentication” enabled in https://panel.bunny.net -> Pull Zones -> (pick your zone) -> Security -> Token Authentication.

But then you have it configured in wp-admin -> FV Player -> Settings -> Hosting -> Bunny CDN. In that case “Enable Token Authentication” should be also enabled on https://panel.bunny.net

Please let us know if that won’t fix the issue for you.

Thanks,
Martin

I should add that your code worked nicely, thank you for the contribution!

We just had to make sure it’s also considered for the transcript caching.

In FV Player 8 we will load localy stored transcript (on the same server as the website) directly, no caching will be involved.

Thanks,
Martin

Hello Stickywerks,

FV Player 7.5.39.7212 is out and it fixes the Video Checker issue.

Once you upgrade you will not be getting these false alarms.

Thanks,
Martin

Hello Sherri,

FV Player 7.5.39.7212 is out and it fixes the Video Checker issue.

Once you upgrade you will not be getting these false alarms.

Thanks,
Martin

Hello Bruno,

We are happy to help you resolve the issue right on your website, we offer the paid service for hands-on support: https://foliovision.com/pro-support

If you have a backup of your website, you can run this query using a plugin like https://wordpress.org/plugins/sql-executioner/

DROP TABLE `wp_fv_fp_hls_access_tokens`

That will remove the table. I advise strongly to remove that plugin once it’s no longer needed.

We always try to make our plugin better and more resilient. I checked if WordPress has a way of fixing its tables and it does. But it only supports its own tables and cannot check a table of any plugin. And it’s not fully automated, you have to edit wp-config.php, so it’s not so easy.

But I added some code to let FV Player use that WordPress feature. I know that just repairing the table did not solve the issue for you, but it’s a good addition.

Thanks,
Martin

Hello Bruno,

Now the log shows the following:

Table ‘./engorged_wp/wp_fv_fp_hls_access_tokens’ is marked as crashed and should be repaired

So it seems that your server has crashed and it affected one of the FV Player tables. This could happen to any table, including the basic WordPress tables like wp_options, in that case your website would not load at all.

Please run the following SQL command on your database:

REPAIR TABLE wp_fv_fp_hls_access_tokens;

That will fix the issue. If you are not sure about how it’s done please ask your web server support or you can try to use this plugin to repair your database: https://wordpress.org/plugins/simple-database-repair/ I checked that plugin code an it seems good.

Thanks,
Martin

Hello Sherri,

I replied in that original thread couple of hours ago;: https://foliovision.com/support/fv-wordpress-flowplayer/troubleshooting/amazon-s3-the-request-signature-we-calculated-does-not-match-the-signature#post-201918

I wanted to confirm if the issue is just with the Video Checker: https://foliovision.com/player/troubleshooting/how-to-use-video-checker

And if the videos actually play.

Please let us know.

Thanks,
Martin

Hello Extramillions,

The wp-admin -> FV Player -> Settings -> Skin -> Playlist has a setting to pick the Playlist design, where one shows the titles at all time and the other one only on hover: https://foliovision.com/player/getting-started/customizing-fv-player-skin#playlist-skin

Please let us know if that’s it or you are still having issues.

Thanks,
Martin

Hello Sherri and Stickywerks,

Please let us know what is one of your video URLs that runs into the issue.

We found that the comma symbol causes problems, but it never worked, not even in 7.5.29.7210. So we fixed that and the new version for test can be found here: https://foliovision.com/downloads/fv-wordpress-flowplayer.zip

But it seems to me that you perhaps only see this issue when using the Video Checker: https://foliovision.com/player/troubleshooting/how-to-use-video-checker

So we will fix that as it’s very bad to get false alarms.

Thanks,
Martin

Hello Bruno,

Thank you for these details, I can see that the issue is not with Bunny CDN nor DigitalOcean Spaces.

Somehow the encrypted playback is not allowed.

Did you make any changes to the files stored on DigitalOcean Spaces, including renaming any of them?

Were there any changes to the web server configuration, like adding a web application firewall like Cloudflare or a proxy?

I’m asking as the user IP address playing the video and requesting the decryption key seems to not match.

Please open YOUR-SITE.com/wp-admin/options-general.php?page=fvplayer&debug and go to the “Tools” tab where you will find “Encrypted HLS tokens”.

Then play your test video and refresh that above page and see if anything new appears in that “Encrypted HLS tokens” table. Will you see your real IP address and will the “Url” match the video which you are trying to play?

Thanks
Martin

Hello Bruno,

Please let us know what do you use to host your videos.

If it’s Bunny CDN pulling videos from DigitalOcean Spaces, then does Bunny CDN in the S3 Authentication settings still use valid keys from DigitalOcean Spaces?

Are you sure there were no changes?

Is the issue only with Safari?

Are you on latest FV Player (the base free plugin) too?

Thanks,
Martin

Hello Taco,

That works as well, you can browser and search videos stored on Cloudflare Stream. It’s that second screenshot on https://foliovision.com/2023/08/upload-cloudflare-wordpress

Thanks,
Martin

Hello Stickywerks,

I was not able to reproduce this issue.

Please send over the exact video URL on S3 which you are using. Then we can add it to our automated test suite and avoid further issues with it.

If you have a staging website where we could see the issue then that would be great too.

Thanks,
Martin

Hello Alecos,

I tested with Chrome on Android 13 and the audio would continue playing even though mobile screen turned off after a while.

If it’s a video, then it won’t go turn off the screen, so nothing stops the video.

If you lock the phone on purpose and the screen turns of, I can then continue playing the video on the lock screen. I was testing with Safari on iPhone with iOS 15.7 and with Chrome on Android 13.

I tested the HLS audio too and it would not stop. Please let us know what mobile and what browser did you use with what operating system.

Thanks,
Martin

Hello Taco,

In case you are looking for a way of making it easier to post new videos using Cloudflare Stream, our new addon plugin does let you upload videos to it right in your WordPress admin dashboard: https://foliovision.com/2023/08/upload-cloudflare-wordpress

Thanks,
Martin

Hello Mike,

We started to work on this some time ago, but then we felt like it should be simplified.

We like the way it works in Wistia: https://wistia.com/support/customizing/annotation-links

On that link you can see that an annotation has the following properties:

• Start
• End
• Text
• URL
• Left or Right position
• Light or Dark color

It seems that’s all you might need.

The other kind is a message that appears and it stops the video from playing. It might require an email address to be provided to allow further video playback: https://wistia.com/support/customizing/turnstile

Thanks,
Martin

Hello Andy,

We will copy these FV Player video positions from usermeta to the new table. This conversion routine took 1 hour on one of the big video websites where we were testing this new feature. It would free almost 1GB of space in the wp_usermeta table as there are tens of thousands users.

If you did some CSV export for a database tool then I guess that’s what added that meta_key_ part to these column headings. In that case the actual meta_key was likely just _fv_wp_flowplayer_saw_59 – which belongs to FV Player and will be moved in that conversion routine in FV Player 8.

Thanks,
Martin

Hello Peter,

I sent it now, please have a look if you get it.

Thanks,
Martin

Hello Andy,

I’m not having issues on https://workingsheepdog.co.uk/online-sheepdog-training-videos-preview-tb/ with latest Safari.

Please check if you run into that issue even now. Your website uses some caching using the NginX web server, so perhaps that one was not purged and you actually still got the old files when not logged in.

Thanks,
Martin