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Settings screen fails to load due to an error

Foliovision › Forums › FV Player › Bug Reports › Settings screen fails to load due to an error

  • Walter S. 2 years, 4 months ago

    Dear Sir

    If I go to my admin area and click in settings then I receive the follow massage:

    https://www.bahia.ws/wp-admin/options-general.php?page=fvplayer
    Error thrown

    Error thrown
    Attempt to assign property “message” on null

    How can I fix this problem?

    BR
    Walter

Viewing 8 replies - 1 through 8 (of 8 total)
  • Martin 2 years ago

    Hello Walter,

    Does it mention the exact file and line where the issue has occurred? Please check in the PHP error log.

    If you are not sure about how to check the PHP error log, the server technical support should be able to give you a hand.

    Or you can install this plugin which makes a list of these errors available in wp-admin: https://wordpress.org/plugins/error-log-monitor/

    Then try to open FV Player settings once again and the error should be recorded in these logs.

    Thanks,
    Martin

    Walter S. 2 years ago

    Dear Martin

    I am an expert, I tested all plug-ins clicking in settings.
    Only FV player is showing the issue.

    My domain hosting company, domain factory will not solve the problem, because it is a plug-in issue.

    Could you help me to solve the problem?
    I have more than 2000 videos on this player.

    Please could you fix this problem for me?

    Br
    Walter

    Martin 2 years ago

    Hello Walter,

    It might be a simple issue, so please let us know what do you find by looking at the PHP error log. That should give us the information needed to fix the problem.

    We are happy to solve the issue for you right now right on your website if you book our Pro support: https://foliovision.com/pro-support

    Thanks,
    Martin

    Walter S. 2 years ago

    Dear Martin,

    Warning: Constant WP_MEMORY_LIMIT already defined in /kunden/106866_68330/bahia/wp-config.php on line 92

    Error thrown
    Attempt to assign property “message” on null

    What should I do now?

    BR
    WALTER

    Walter S. 2 years ago

    Dear Martin

    I fixed the issue.

    Today I changed the php version from 8 to 7.4, same error.

    Then I search on internet and found that some plug-ins are showing the error in the version php 8 and above.

    To solve the problem the php version should downgrade to 7.2 and then again upgrade to 8.

    I tried with the version 7.2 and the plug-in was working fine, then changed to 8 and was fine.

    Problem is solved.

    Martin 2 years ago

    Hello Walter,

    We are not noticing issues with FV Player setttings screen on websites with PHP 8.2.0.

    So it would be still useful to see your actual PHP error log. What you posted regarding WP_MEMORY_LIMIT does not seem like it could cause such issue. You probably just have it entered twice in your wp-config.php.

    The problem is that sometimes the PHP error does not show in the error logs.

    PHP 7.2 stopped getting security fixes in 2023, while PHP 7.4 in 2022: https://www.php.net/supported-versions.php

    So I would recommend to stay on at least PHP 7.4. There’s a chance that the PHP error log entry will show with that version.

    Please make sure you check the PHP error log for both PHP 7.4 and your 8.x version.

    Thanks,
    Martin

    Walter S. 2 years ago

    I removed the wp memory limit files. But the problem remained.
    Only after downgraded to PHP 7.4, I could open the setting page.

    Martin 2 years ago

    Hello Walter,

    Please post all your replies to our forums directly, otherwise it costs us some time to re-post them to forums.

    You mentioned you web host says it’s FV Player. If they say that then they must have the exact PHP error log entry that proves it’s FV Player. Please ask them for that.

    As I mentioned we do not run into these issues, but it could be a conflict between two plugins.

    Thanks,
    Martin

Viewing 8 replies - 1 through 8 (of 8 total)
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