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Hi,
when trying to encode a video using coconut now, I am getting the following error message after selecting the source video, target category and clicking “Encode”:
“Error from S3-compatible endpoint: Invalid region: region was not a valid DNS name.”
Source and target buckets are on DigitalOcean, configuration is attached.
This is happening after not encoding videos for quite some time, so cannot say when exactly this broke. Didn’t change anything in the DO config or anywhere else.
Thanks for your help already!
Jörn
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Hello Jörn,
Could you please check in wp-admin -> FV Player -> Settings -> Hosting -> DigitalOcean Spaces. What values do you have in for “Space Name” and “Endpoint” ?
If your Endpoint is just “ams3”, then please change it to “ams3.digitaloceanspaces.com”.
Thanks,
Martin
Hi Martin,
thanks for getting back to me. It is set as you suggested already. Please advise how to fix this. Can provide additional info (log files etc.) if necessary.
Thanks,
Jörn
Hello Jörn,
Please remove the current FV Player Coconut plugin you are using and get a new copy from https://foliovision.com/my-licenses
Then try to submit the encoding job again and once it fails check in wp-admin -> FV Player -> Coconut Jobs -> Settings -> “Show wizard log”. There should be a new line (or two) with title like:
Check upload “{file name}” to “ams3.digitaloceanspaces.com”
I wonder how that could go wrong.
If it will still fail then please try to submit a file with some different name and make sure it’s letters, numbers and
-only.Thanks,
Martin
