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Video doesn’t play with no errors in console

Foliovision › Forums › FV Player › Troubleshooting › Video doesn’t play with no errors in console

  • Francis P. 1 year, 7 months ago

    I have a very odd issue where videos are no longer playing for people that are not authenticated to the website but people who are can see the videos. No errors are appearing in the console. I’m a bit stumped.

    https://admintoarchitect.com/courses/salesforce-certified-administrator/

Viewing 6 replies - 1 through 6 (of 6 total)
  • Martin 2 years ago

    Hello Francis,

    I see you are using the Cloudflare Rocket Loader feature. If you use that, then you must not use FV Player setting “Optimize FV Flowplayer JS Loading” which is a default for new FV Player installs: https://foliovision.com/player/settings/optimize-javascript-loading

    Please let u know if that was the issue.

    If you are using Cloudflare pag loading optimizations, then it’s good idea to not use anything else and that FV Player setting is a page loading optimization. So both should not be enabled at once.

    Thanks,
    Martin

    Francis P. 2 years ago

    “Optimize FV Flowplayer JS Loading” is already switched off so it’s not that.

    Francis P. 2 years ago

    any other ideas? :)

    Martin 2 years ago

    Hello Francis,

    Please disable Cloudflare Rocket Loader for a minute and see if that avoids the issue.

    Maybe the FV Player script do not load on that page at all.

    Does the video play if you put it on a standard page (wp-admin -> Pages)?

    Thanks,
    Martin

    Francis P. 2 years ago

    No effect. I actually switched cloudflare into development mode to make sure it was totally off (as much as you can) and hard refreshed and still had the issue.

    Martin 2 years ago

    Hello Francis,

    Does the video play if you put it on a standard page (wp-admin -> Pages)?

    It seems you are using LearnDash. Are there multiple themes to choose from? Does it play with any other theme?

    The worst case scenario is that the LearnDash theme just does not run wp_footer WordPress action hook for non-logged in users. It’s a standard WordPress plugin hook used by many plugins to output scripts or tracking codes.

    Thanks,
    Martin

Viewing 6 replies - 1 through 6 (of 6 total)
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