I am getting the error hlsjs-lite: Video not properly encoded error.

Hello Keshart,

If you are serving HLS streams from a video CDN which requires the URL token you have to enable the Stream Loader: https://foliovision.com/player/video-security/video-protection-methods/signed-urls-hls-protection

Please let us know if it won’t help.

Thanks,
Martin

Hello Keshart,

Is keshartwebsitebucket configured in wp-admin -> FV Player -> Settings -> Hosting -> Amazon S3 Protected Content? It should have Region, Access Key ID and Secret Access Key as seen in our guide: https://foliovision.com/player/video-hosting/amazon-s3-guide

Thanks,
Martin

Hello Keshart,

I see, I was checking the first video on https://drawdaily.com/testing/ – that one loads from AWS S3.

I see that the other two videos are hosted on DigitalOcean Spaces and they don’t play. There is some issue with the decryption key for the HLS stream.

Please go to wp-admin -> FV Player -> Settings and then apped &debug to the URL. So it should look like this:

https://your-website.com/wp-admin/options-general.php?page=fvplayer&debug

Then look at “Encrypted HLS tokens” box in the “Tools” tab. It should list your IP.

Try to play one of your encypted video on your test page, then reload your wp-admin -> FV Player -> Settings page with the “Encrypted HLS tokens” box and see what shows up in it. You might see a playback request coming in from some other IP address.

I’m attaching a screenshot of what that box looks like when it has some information in it.

Thanks,
Martin

fv-player-pro-encrypted-hls-tokens

Hello Keshart,

Yes, using multiple web servers would cause this issue.

Can the load balancer be set to keep routing a single user to the same web server?

Thanks,
Martin

Hello Keshart,

You can use FV Player, the problem is only with the encrypted HLS streams.

These use the wp_fv_fp_hls_access_tokens database table, so if you also have 3 database servers it’s going to be cause issues as the encrypted HLS playback might register on one database server and then the playback will be handled by some other.

Do you have a way of sharing that database table among all the web servers, or any other mechanism of shared storage like Redis or Memcached?

Thanks,
Martin

Hello Keshart,

If there is a single database then it should all work. You said:

So the ip address shown in the your ip and the ip address shown in the client column do not match.

Is any of these IP addresses your actual IP address? Or is it the address of the load balancer or one of the servers?

Thanks,
Martin

Hello Keshart,

So the real problem here seems to be that FV Player Pro fails to detect your IP address properly.

We use the IP address provided by PHP (REMOTE_ADDR) or what’s in the CF_CONNECTING_IP HTTP header.

Please install the “WP-ServerInfo” plugin for a minute and check in wp-admin -> Dashboard -> WP-ServerInfo -> Display PHP Information -> scroll down to “Apache Environment” and see if you can see your actual IP anywhere. There might be a HTTP_... variable that has it.

You can try to look it up on that page using the browser page search too (Ctrl + F or Command + F).

Thanks,
Martin

Hello Keshart,

What you need to see if your client IP, not the server one.

It seems to me you need to configure your load balancer setup to pass the client IP to the web servers properly. Unless it’s already there.

FV Player Pro could be set to not use IP address for encrypted HLS streams, but that would lower the protection. I did not suggest that yet as it seems to me you should be able to get client IPs to show for PHP.

Thanks,
Martin