Hello smith234,

sorry about my late reply. It’s really awful what you had to go through when trying to get rid of this message.

It seems like your website doesn’t remember that it already installed the FV Player Pro extension. If you are using GoDaddy or Dreamhost I’m a bit worried they might have some caching mechanism in place which prevents options from updating properly. I noticed some issue there with WP transient API on some of these web hosts.

Can you open http://{your-site.com}/wp-admin/options.php page on your site and look for “fv_flowplayer_extension_install” there? Does it say “SERIALIZED DATA” in the input box next to it?

Thanks,
Martin

Hello John,

sorry about the delay, could you please post more about the issue? I’m not seeing anything strange happening.

Thanks,
Martin

Hello Birsen,

2) Video not playing on mobile – I’m noticing it’s a full HD video – that won’t play on older iPhones. You can use our mobile video feature for these devices: https://foliovision.com/player/encoding#mobile-video Or you can use quality switching: https://foliovision.com/player/switch-video-quality

However I’m noticing that the video fails on the Ajax load of the RTMP URL signature – I’ll have to debug it in depth, I can do so tomorrow.

3) Video sometimes only playing after a page reload – I was not able to reproduce this issue. On the other hand the page reloading often took a while – if you are on a shared server it might be overloaded and since the video is using WP Ajax to get the URL signature for RTMP, it might be slowed down because of that.

Thanks,
Martin

Hello Jonstout,

please make sure you use something more unique for these quality prefixes. If you use -sd, -hd and -mobile then there is a good change it won’t occur in any of your filenames.

I see we could make it check for the dot in the file name as well, so it would only replace _M. with _L. for large video file, but not _M in “_Monkeys”.

Thanks,
Martin

Hello Giovanni,

sorry about the delay, I’ll fix the image uploader here so you can upload your screenshot for us.

You can also order our services to setup the CloudFront for you: https://foliovision.com/player/pro-setup

Thanks,
Martin

Hello Victor,

do you mean that it should be an icon similar to the Facebook, Twitter, Google+ and email icons we already have up?

The CSS selector for that “Embed” link is a.embed-code-toggle, so you can apply styling to it that way.

Thanks,
Martin

Hello Victor,

thank you for the feedback, we will test this out.

Thanks,
Martin

Hello Christopher,

sorry about the delay. I inspected your ad code. It uses document.write, so the script has to load together with HTML. In our ad integration we load the script once the video starts to playing, so that’s why it doesn’t work.

We could just output the script into HTML to make it work, but then it would could the impression even if the person newer starts the video. Would that be a problem for your ad provider? Can they provide ads which can load dynamically even if the script tag is inserted to the website using JavaScript?

Thanks,
Martin

Hello Giovanni,

actually it appears the upload has failed. I’ll have to test it some more before I enable it for non-admin users. Sorry about that.

Thanks,
Martin

Hello Birsen,

1) The thing is if the browser finds an mp4 video and it supports its playback in HTML5 it won’t try the Flash video. You can set the player to prefer Flash engine in Settings -> FV WordPress Flowplayer -> Sitewide Flowplayer Defaults -> Prefer Flash by Default.

2) Please submit your video using video checker, here’s how: https://foliovision.com/player/faq#properties-built-checker-report-playing

3) This might be a JavaScript issue – could you please post a URL where we can see this?

4) Same as 2), please submit your videos.

Thanks,
Martin

Hello stefanredcat,

sorry about the enormous delay here. You can use a CSS like this:

.fp-duration, .fp-remaining, .fp-elapsed { display: none; }

Or you can add class “no-time” to the player element using a PHP code, see our FAQ here: https://foliovision.com/player/faq#customized-player-control-playpause-button Just make sure you add “no-time” and not “play-button”

Thanks,
Martin

Hello Cruiserparts,

please upgrade FV Player Pro (we released version 0.6.6 which fixes the Restrict Content Pro compatibility).

Thanks,
Martin

Hello Giovanni,

I’ll look into this, I see the MP4 link works, however I don’t see any signature appended to the URL. It plays for me in a Chromium. The one that doesn’t play is RTMP.

Thanks,
Martin

Hello Muhammad,

it appears to be caused by a div with class fluid-width-video-wrapper which wraps our player. This element appears to be inserted by the jQuery FitVids script which is in your theme. You should find a way of disabling the script In the worst case you can just write CSS to remove its impact on our player.

Thanks,
Martin

Hello Danielle,

please upgrade your FV WordPress Flowpalyer, there should be version 6.0.3.10 available for you.

We found that some Vimeo video URLs (around quarter of them) still cause issues with Flash engine (less than a quarter of computers there days), now we fixed it properly. Perhaps it affected you as well.

Please make sure you clear your minify cache before doing another test.

Thanks,
Martin

Hello Giovanni,

you can post the URL here, we won’t publish it if you don’t want to.

Thanks,
Martin

Hello Frank,

we just released FV Player VAST 0.4.4 which fixes this issue. If the VAST JavaScript fails, it continues playing the actual video and won’t break. You can check this on https://foliovision.com/player/demos/vast-ads

Thanks,
Martin

Hello Roman,

sorry about the delay. I created a local copy of your HTML, put in class=”is-splash” (I said is_splash before by mistake) to the Flowplayer elements (that is #player) and that fixed the autoplay issue and also the play button issue.

Please let us know if there is anything else.

Thanks,
Martin

Hello Ken,

we released FV Player Pro 0.6.4 which fixes this issue, could you please upgrade to it.

Please let us know if you are having any other issues.

Thanks,
Martin

Hello Roman,

it should work perfectly fine with Flowplayer 6. Could you please send over your test URL for your website, so we can have a look?

Thanks,
Martin

Hello Renato,

thank you for the bug report, we will get that fixed. For now please don’t use lightbox for the videos with AB looping.

Thanks,
Martin

Hello Giovanni,

please let us know more details about your setup. Are you using CloudFront signed URLs? Are you using HTTP or a streaming (RTMP) distribution?

Thanks,
Martin

Hello Ken,

please update both FV WordPress Flowplayer and FV Player Pro, the IE8 bug has been fixed.

Your user can also test it here: https://foliovision.com/player/demos/user-ab-loop

Thanks,
Martin

Hello Diego,

unfortunately the attitude of WordPress team towards this is that WP Multisite is for advanced users, so you need to know your way around… which is understandable since it’s complex and there are a lot scenarios.

So change the site URL you need to have a look at all sorts of tables: wp_options, wp_site, wp_sitemeta, wp_blogs. And also have a look into your wp-config.php.

However can you confirm that fv_vast_conf ajax_url in your HTML source is without HTTPS? You should check that before you get your hands dirty.

Thanks,
Martin

Hello Diego,

could you please post the URL where we can see the issue?

I suspect that while your site runs on HTTPS the WP Ajax still runs on HTTP and that’s why it’s discarded – can you check if your WordPress site URL and home URL is set to use HTTPS? It’s the first two URLs in wp-admin -> Settings -> General.

Thanks,
Martin

Hello Diego,

please let us know more about the issue. I assume your site was http://site.com before. Then you changed it to https://site.com. Are you sure any link on http://site.com/any-file.mp4 was redirected with HTTP 301 status code to https://site.com/any-file.mp4? This is important for SEO and it will also keep any existing [fvplayer src="http://site.com/any-file.mp4"] shortcodes running.

Thanks,
Martin

Hello Sven,

could you please let us know about the steps to reproduce the issue?

I hide everything on post screen except for FV Simpler SEO (our SEO plugin) and when I clone it for everybody and register a new admin user, I get the same edit screen – except the Featured Image box comes back.

So perhaps new WordPress changed some of this so that some boxes come up automatically for new users.

Thanks,
Martin

Hello Cruiserparts,

we are preparing a full step by step guide here: https://foliovision.com/player/pay-per-view

We are still fixing some compatibility bugs in this feature though.

Thanks,
Martin

Hello Supriya,

you can use this CSS:

.fp-timeline {
display: none;
}

Or you can use live=”true” in the shortcode.

Thanks,
Martin

Hello Zizan,

I was thinking – is your whole WordPress website set to the Malay language? If you use the Malay WordPress translation, then it’s easy for us to detect that language and use it as a label for the subtitles button.

Thanks,
Martin

Hello Cody,

please update to FV Player Pro 0.5.9, it should fix the autoplay issue with the video ads. Could you please let us know how it works for you?

Thanks,
Martin

Hello Cody,

make sure you entered your license code to Settings -> FV WordPress Flowplayer -> (field at the top of the screen) and let us know what domain you are using so we can check why you don’t see the update. But perhaps it’s just natural delay of WordPress updates, they don’t show up instantly. You can also grab a fresh copy of the plugin at https://foliovision.com/login -> My Products.

Thanks,
Martin

Hello Cody,

I had a look:

Video ad click not opening the link – I’m getting the same behavior when using YouTube video as an ad. It works for normal video files though. Please upgrade the FV Player Pro – I just released version 0.5.8 which will fix the issue for you.

Regarding your request to add a feature to hide the skip button for some video ads – we will have a look at in in our team and decide if we want to add this feature. I think it would work nicely on a per-ad basis, thank you for the suggestion!

Thanks,
Martin

Hello Zizan,

we need to improve our support for subtitle languages.

If you know a bit of PHP you can edit models/flowplayer-frontend.php and add this to where < track > element is created:

srclang="my" label="Malay"

Thanks,
Martin

Hello Balduro,

you are right that our “foliovision” and “MySite” users are not entirely the same, but the point is the “MySite” user how which you generate the access keys has the ReadOnly permissions for Amazon S3.

It’s weird that your URLs are not signed in the code. Could you please post some [fvplayer] shortcode which you use (you can shorten the URL) and what you entered into “Amazon S3 Protected Content” -> “Amazon Bucket” field?

Thanks,
Martin

Hello Oscar,

at what time is the stream live? It appears to be 0-4 AM our time which is not very good for us.

It appears the issue is with parsing. Please try to change [fvplayer src="rtmp://{your-ip-here}/hls/:live"] into [fvplayer rtmp="rtmp://{your-ip-here}/hls/" rtmp_path="live" live="true"]

We only count on rtmp://{your-ip-here}/hls/{extension:}live but if there is no externsion, there is a problem. But I see we could detect the “:” symbol.

Thanks,
Martin

Hello Carlos.

so there are no issues with Windows Phone and it’s all about WPLMS? We heard about this issue before, here’s a guide for it from WPLMS authors: http://vibethemes.com/documentation/wplms/knowledge-base/compatibility-with-fv-flowplayer-plugin/

This should help with your videos. It won’t fix our playlist integration when using Ajax loading though (that’s what WPLMS modules use), improving that is on our list.

Thanks,
Martin

Hello Carlos,

could you please try our homepage video on your website?

[fvplayer src="https://cdn.foliovision.com/videos/dominika-960-31.mp4" mobile="https://cdn.foliovision.com/videos/dominika-mobile.mp4" width=598 height=356 splash="https://cdn.foliovision.com/video/burning-hula-hoop-girl-dominika.jpg"]

Perhaps the issue is with your video encoding. Could you please report the video using video checker? Here’s how: https://foliovision.com/player/faq#properties-built-checker-report-playing

Thanks,
Martin

Hello Al,

if you have our FV Flowplayer license you can just use the FV Player Pro extension plugin which allows you to use custom video ads just like you describe: https://foliovision.com/player/video-roll-post

In the latest version you can set any ad to be default for the whole website and even specify video ad on video by video basis.

Please let us know if you have any questions.

Thanks,
Martin

Hello Carlos,

could you please check the video on our homepage? http://foliovision.com

It works for me on Nokia Lumia 1320 which also has Windows Phone 8.1. Here’s the complete user agent string:

Mozilla/5.0 (Mobile; Windows Phone 8.1; Android 4.0; ARM; Trident/7.0; Touch; rv:11.0; IEMobile/11.0; NOKIA; Lumia 1320) like iPhone OS 7_0_3 Mac OS X AppleWebKit/537 (KHTML, like Gecko) Mobile Safari/537

Could you please visit http://whatsmyuseragent.com and post yours?

Also what does http://lifeinamovie.com/h/wp81.html say? On our Lumia it says:

Are you Windows Phone 8.1? true
Do you support inlineVideo? false

Perhaps we need to tweak inlineVideo to report as false for older Lumia phones.

Thanks,
Martin

Hello John,

I can see the bug when I try to skip to the next playlist item.

Please upgrade to FV Player Pro 0.5.5 and the issue will be solved. Please remember to clear any kind of cache your site is using (cache plugin, CDN…).

Thanks,
Martin

Hello Kerry,

could you please post the exact shortcode you are/were using? I see you are using standard Vimeo iframe now. If you can switch back to using FV Player Pro advanced embedding, I can check what’s wrong with it, today I’m available until 2PM UTC.

The Vimeo file URL is refreshed with each single visitor to make sure its fresh as these URL expire (and thus are resilient to hotlinking).

Thanks,
Martin

Hello cruiserparts,

as this point the “Check the amazing video here:” part can be adjusted with fv_player_sharing_mail_content WordPress filter hook, but I see it could be a setting.

Regarding using tinyurl or similar service – do you have some plugin which we could just hook into our plugin? I think most of these services require API key to generate the shortened links reliably, so it’s not that easy.

Thanks,
Martin

Hello Kerry,

do you want to remove the controlbar? In that case try adding this to the shortcode:

controlbar=”no”

If you want to get rid of the timeline, you can try:

live=”true”

The “live” attribute can also be used from within the shortcode editor once enabled in FV WordPress Flowplayer -> Post Interface Options

Thanks,
Martin

Hello Kerry,

as a quick solution you can just add the following to your theme CSS:

.fv-cva-time { display: none }

I see that there could be some more settings for this, for example a text input where you type in “Please wait for % seconds…” or just leave it empty and nothing would appear.

Thanks,
Martin

Hello Jeremy,

thank you for the bug report!

I found the problem – it’s in fv-wordpress-flowplayer/flowplayer/fv-flowplayer.min.js. Look for:

var url = root.data('redirect');

And change it to:

var url = root.data('fv_redirect');

Are you able to do such edit? If so, that would help with our testing. Please make sure you clear your browser cache after you do this fix and reload your page with video to see the change.

Thanks,
Martin

Hello Sergey,

could you please let us know what browser you use on what OS (it’s Windows, but what version?) so we can have a look ourselves?

Thanks,
Martin

Hello Matthew,

I tested the VAST URL as it is on http://thinkandshop.com/moms-on-binge-watching/ here: http://foliovision.com/player/vast/tester And it worked, I got an ad playing.

Please make sure you upgrade to FV Player VAST 0.4.1, you are only on version 0.4. Please let us know if you don’t see the update available, it should be there. We have done some improvements to the update system.

With version 0.4.1 the ads will work.

Thanks,
Martin

Hello Bruno,

I removed your domains, so the links are not complete but they still serve us for a reference.

I had a look at your website. Unfortunately Autoptimize appears to cause the issue. The thing is removes any <script> tags and moves everything to a single cached file where all JavaScript files are merged into one.

However that doesn’t appear to work with wp_localize_script(). It’s a core WP function which we use to set configuration parameters for our players.

Does the plugin offer any option to not combine inline JavaScript? wp_localize_script() only produces static array definitions, there will be no performance penalty from having it in the HTML. I found that a hook like this can be used to skip combine/minify of inline JavaScript: https://github.com/futtta/autoptimize/blob/master/autoptimize_helper.php_example#L114-L118 Are you able to put that up on your website?

I tried it on a test site and it helped. Now I posted about this whole Autoptimize issue here as well: https://foliovision.com/player/installation#minify

I also promised you a JavaScript hook when a video autoplay is skipped if user already autoplayed the video – the “autoplay just once” function. Sorry about the delay, I’ll work on that now and tomorrow.

Thanks,
Martin

Hello Asanka,

I had a look at jamsplay.tv on Chrome 45.0.2454.93 on OS X 10.9.5 and I couldn’t see the issue on homepage nor single article page.

Could you please:

1) Let us know what Chrome version you use?

2) Check what addons you use in your Google Chrome?

3) If you have some web development skills, can you paste any error messages from your Chrome Developer Tools Console?

I’m not sure about jamsplay.com, it appears you deactivated the plugin there, could you please reenable it?

Thanks,
Martin