Forum Replies Created
-
-
9 years ago in reply to: Video does nto play on ipad
Hello Seyed,
I’m getting slow speeds from your Amazon S3 server, but it’s located across the whole globe, so it’s no wonder.
The RTMP still doesn’t appear to work. It appears you used the global “Flash Streaming Server” setting, but it doesn’t appear to be recognized.
Could you please use this setup on a test page and see if it plays?
[fvplayer rtmp="rtmp://s3sxprtvziqviq.cloudfront.net/cfx/st" rtmp_path="tony.mp4"]
On top of RTMP you should set up the CloudFront web distribution, you have the CloudFront access key already, so it should be easy: https://foliovision.com/player/serving-private-cloudfront#cloudfront
However then you won’t be able to use Amazon S3 directly to serve your files (our guide tells you that, so you can just follow it).
Thanks,
Martin9 years ago in reply to: Cannot get non-Flash video to workHello Philip,
you file name should be http://dxxxxxxxxxxxx.cloudfront.net/video.mp4 and not http://dxxxxxxxxxxxx.cloudfront.net/bucket-name/video.mp4 as the CloudFront distribution is already bound to a Amazon S3 bucket, so there is no place for it in the CloudFront URL. Please let us know if that helps or now.
Thank you for letting us know about the mistake in the documentation!
Thanks,
MartinHello opingus,
you are using a live stream. Please set the live=”true” attribute in the shortcode, as per our instructions here: https://foliovision.com/player/rtmp-streams (Step 6.)
Did you used the midroll VAST ad for this video and did you experienced issues with that setup? Perhaps doing the above will fix that issue as well. Could you please let us know?
Thanks,
Martin9 years ago in reply to: Closed Captions ButtonHello gbowman,
Flowplayer 6 should be out really soon, so once it’s out we will update our plugin to it and you should be able to switch the subtitles on and off.
Thanks,
MartinHello opingus,
could you please post a link to your site where we can see the issue? If the player can’t be paused, then there might be a conflict with some jQuery plugin. As a troubleshooting step you can check if the pausing works when FV Player VAST is disabled.
Thanks,
Martin9 years ago in reply to: Cannot get non-Flash video to workHello Philip,
the bad mime type only occurs as the HTTP code of the video request is 403 as the URL signature is not matching.
Are you sure both your CloudFront streaming distribution (RTMP) and CloudFront Web distribution use the same bucket? You are not mentioning is you use the signed URLs or not.
Also, there should be no bucket name in the CloudFront file URL. For example our public CloudFront Web distribution uses URLs like: http://video-cdn-public.foliovision.com/Swan+Lake+Reloaded-sd.mp4 While the file in the Amazon S3 bucket has path: https://s3-eu-west-1.amazonaws.com/fv-flowplayer-bucket/Swan+Lake+Reloaded-sd.mp4
Thanks,
Martin9 years ago in reply to: VAST Tag for LiveRail RTBHello newcalmedia,
it looks good, although I see an empty space after “[post_title]” before the “&” symbol. Make sure you switch the FV Player VAST engine to Flash for this ad unit, see step 5. here: https://foliovision.com/player/vast/player-vast-use
Thanks,
MartinHello newcalmedia,
I had a look and adding this won’t be so easy. We init the VAST ad as soon as possible and by that time the actual media file URL is not yet known as the player has not yet picked the file format matching the player capabilities. We will need to have a deeper look at this.
Thanks,
Martin9 years ago in reply to: Vimeo Video View DiscrepancyHello Mike,
this is a tricky question. You are comparing two different videos. Could you please try this with the same video? You can try to swap the FV Player code to Vimeo embed player after a day and then compare number of pageloads and video plays on both days.
On our end, we could try some other views tracking to see what kind of numbers do we get.
Thanks,
Martin9 years ago in reply to: RTMP error on video checkerHello Phil,
the RTMP checker was fixed. It now properly detects the cfx/st path.
Thanks,
Martin9 years ago in reply to: Video does nto play on ipadHello Seyed,
1) The RTMP check for Amazon CloudFront RTMP was fixed.
2) Yes, you need to setup RTMP with signed URLs. Use the CloudFront keys for that: https://foliovision.com/player/serving-private-cloudfront#keys
You can’t have the URL signature required by S3 and then have it stream using RTMP without the CloudFront access keys.
3) Cache – that sounds around right.
4) Safari and iPad issues – I see that the video link is set to expire after 900 seconds. Are you sure you set it to 7200 seconds and checked “Force the default expiration time”. Full instructions here: https://foliovision.com/player/secure-amazon-s3-guide#wp-cache
5) Should be the same as 4.
6) Video load time slow – please use the video checker to report your MP4 file.
Thanks,
Martin9 years ago in reply to: responsive logo?Hello Adam,
you can use the following CSS and put it into your mobile theme CSS, just adjust the px value as required:
.flowplayer .fp-logo {
width: 50px;
}If your theme is responsive, you have to put in the right media query for your mobile site. Something like this:
@media only screen and (max-width: 400px) {
.flowplayer .fp-logo {
width: 50px;
}
}I see that we could put this into our plugin, but I’m not sure how would we handle the logo dimension, which depends on the image size.
Thanks,
Martin9 years ago in reply to: YouTube Quality IssuesHello Drew,
unless you check “Enable quality switching: (beta)” in the YouTube box of FV WordPress Flowplayer settings, it’s handled automatically.
That means you have to enter fullscreen mode to see the HD quality. I tested this in different browsers (OS X 10.9.5) and here are the qualities which it offered:
* Firefox – hd720, medium (using MP4 format)
* Chromium – hd1080, hd720, large, medium, small (using WebM format)
* Chrome – hd1080, hd720, large, medium, small (using WebM format)
* Safari – hd720, medium, small (using MP4 format)So it appears YouTube API does a lot of decisions what format to send to what browser. This is not in our control. This might also differ for each video. In the past, they probably had no videos in WebM format as it was all playing in Flash. In surprised to not see the full quality in MP4 format though.
Thanks,
Martin9 years ago in reply to: vast=”skip” brokenHello Ron,
thank you for the bug report, I see the issue with playlists. If there is vast=”skip” it should skip any VAST ads on the entire playlist. We will get that fixed.
Thanks,
Martin9 years ago in reply to: Video does nto play on ipadHello Seyed,
RTMP issue – you are trying to serve https://s3-ap-southeast-2.amazonaws.com/behnamvideos/rebound.mp4 via RTMP, but that file is not set to be viewable by “Everyone”. You are using the Amazon S3 signed URLs on it.
This is mentioned as step “7. Issues?” in our CloudFront RTMP guide: https://foliovision.com/player/serving-private-cloudfront#rtmp
Or you can also sign your RTMP URLs – use the CloudFront keys for that: https://foliovision.com/player/serving-private-cloudfront#keys
iPad issue – we need to see what does the video checker say about the MP4 file. So far you only posted the RTMP analysis. It plays for me on iPad with iOS 8, it just takes a lot of time to load.
Also, you site is often slow to load. You should be using a WordPress caching plugin and adjust the Amazon S3 signed URLs timeout accordingly (check our guide).
Thanks,
Martin9 years ago in reply to: vast=”skip” brokenHello Ron,
I had a look and it appears that your vast=”skip” attribute of shortcode is not parsed at all. Perhaps you have some hidden character in the shortcode which prevents it from running properly.
Could you please test this with the shortcode from here? https://gist.github.com/foliovision/8ef1090c8ee1c12f46b6
I also tested using all the shortcode attributes which you provided in the example above (src, vast, autoplay, embed, splash, playlist) but I still wasn’t able to reproduce the issue.
Thanks,
Martin9 years ago in reply to: vast=”skip” brokenHello Ron,
I tested this again with both VAST and VPAID ads and I’m not noticing any issue with it.
Could you please post a link to your site where we can see this?
Thanks,
MartinHello Frank,
at this point you have to add the captions manually. This could be parsed from YouTube API though. We will have a look at this and decide if we will add this feature.
Thanks,
Martin9 years ago in reply to: vast=”skip” brokenHello Ron,
sorry about that, could you please check if you are using multiple ad tags in the waterfall loading? In that case, you might need to add:
vast=”skip” vast1=”skip” vast2=”skip”
I see that it’s cumbersome, we will improve this.
Thanks,
Martin9 years ago in reply to: videomega.tv videosHello fozool,
most video services make sure you can’t hotlink their videos by signing the URLs with an encoded timestamp. So your video link probably worked at first, but then it expired.
Thanks,
MartinHello newcalmedia,
sorry about that, we will double check if this one works. I have to admin that we haven’t seen many advertisers requiring this one as mandatory, so it might have escaped our attention.
Thanks,
Martin9 years ago in reply to: WochitHello Anu,
it you see “Amin: Video OK”, then everything is alright. It means our player had checked your video and found no errors in the video file, read more about it here: https://foliovision.com/player/faq#properties-built-checker-report-playing
I see that you are trying to use a VAST ad tag. FV WordPress Flowplayer only supports basic ad units and not video ads. You have to use FV Player VAST to be able to use the VAST ads: https://foliovision.com/player/vast
Thanks,
Martin9 years ago in reply to: S3 Protected Content vs s3FlowshieldHello cruiserparts,
both downloading and viewing needs to be enabled.
If you want to take one step further, you can only distribute your videos using RTMP which is not so easy to download: https://foliovision.com/player/serving-private-cloudfront
You can even use singed URLs with that, if you get our pro extension.
However RTMP won’t play on mobile, so you also need a HLS stream. Amazon AWS can get you that far, although we don’t have a step by step guide for that yet.
Thanks,
Martin9 years ago in reply to: Custom Pre-rollHello Ron,
you can add vast=”skip” to the shortcode by hand.
We need to add the user interface for this.
Thanks,
Martin9 years ago in reply to: WochitHello Anu,
it appears you are using W3 Total Cache for CSS minify, but the plugin CSS is not included in it properly. You can start by enabling Settings -> FV WordPress Flowplayer -> Integrations -> “Disable saving of color settings into a static file” and then clearing the W3 Total Cache minify.
What kind of ad are you using?
Thanks,
Martin9 years ago in reply to: License – what to enter?Hello fozool,
thank you for letting us know!
Was the issue related to your theme? When using your theme are you also having issues with Appearance -> Widgets screen (opening of the widget boxes)? In that case we are sorry to see the issues you are having, but I’m not sure how we can fix this in our plugin.
Thanks,
Martin9 years ago in reply to: License – what to enter?Hello fozool,
if you are not able to open the settings boxes, there has to be some JavaScript error.
I tried a fresh install with no plugins and it works for me. Could you please try the default WordPress theme (Twenty Fifteen) and see if you still get the issue?
Thanks,
Martin9 years ago in reply to: License – what to enter?Hello fozool,
you should have received an email with login to https://foliovision.com/edit
That’s where you entered your domain and where you get your license key. You need to use that one.
Thanks,
Martin9 years ago in reply to: WochitHello Anu,
the important part is: “Check your template’s header.php file if it contains wp_head() function call and footer.php should contain wp_footer()”
It appears that your template is missing the wp_footer() call. You can try to activate a different template (try Twenty Fourteen or Twenty Fifteen – the core WordPress themes) and see if that helps. If yes, then try adding <?php wp_footer(); ?> right before </body> in the footer.php file in your theme directory. This won’t be a problem is you have experience with PHP programming.
Also, it appears your W3 Total Cache is still enabled (important for your site speed) and your HTML is still mangled/minified, but that should not be important right now.
Thanks,
Martin9 years ago in reply to: WochitHello Anu,
I had a look. Your site uses some minify plugin to speed it up. It seems to also strip all the JavaScript. With this kind of configuration your site is basically broken and I guess you can’t run half of the plugins available for WordPress.
Troubleshooting steps:
1) deactivate the minify plugin (it’s simply not configured properly if it removes any javascript) and check if it helped
2) switch to default WordPress template, or at least preview your site with it and check if the video playsWe also offer our pro support to fix these issues right on your website.
Thanks,
Martin9 years ago in reply to: VAST Issue with ChromeHello Matthew,
yes, I’m getting the test ad.
Please check whether you are using any browser extension. You might be using Ghostery and blocking some of the ad requests.
Thanks,
Martin9 years ago in reply to: Custom Pre-rollHello Ronald,
please check Settings -> FV Player VAST. Full guide is available here: https://foliovision.com/player/vast/player-vast-use
The per-post options are available, adding the interface into the shortcode editor is on our list.
Thanks,
Martin9 years ago in reply to: VAST Issue with ChromeHello Matthew,
I checked your licensed website. I got the same issue in Chrome, but then I noticed by Flash is disabled in about://plugins could you please check?
Also, the VAST URL looks properly parsed:
Thanks,
Martin9 years ago in reply to: S3 Protected Content vs s3FlowshieldHello cruiserparts,
FV Flowplayer allows you to do exactly that, no need to any other plugin. Here’s our guide: https://foliovision.com/player/secure-amazon-s3-guide
Thanks,
Martin9 years ago in reply to: How to remove commercial logoHello John,
each key works for a single domain and its subdomains.
Please let us know if you have any more questions.
Thanks,
Martin9 years ago in reply to: WochitHello Anu,
as you are our licensed user, we would like to have a look. Could you please setup a test page where we can see this?
Our full checklist of things to check is here: https://foliovision.com/player/installation#fixing-broken-javascript
We can also fix any issue right on your website, so you don’t have to do anything, just order our pro support: https://foliovision.com/support/pro-support
Thanks,
Martin9 years ago in reply to: slow video still after plugin cleanupHello Solwebsolutions,
with free FV Flowplayer you can setup a Amazon S3 bucket close to the location of most of your visitors and even restrict the downloads: https://foliovision.com/player/secure-amazon-s3-guide
Such setup is better suited to serve videos than some ordinary shared hosting server as it won’t be slowed down by other websites. Small shared server are often slowed down by excessive traffic to one of the websites. So the extra cost (based on amount of traffic you get) pays off.
If you buy our license, you can also:
* Host your videos on your Vimeo Plus/Pro account (it’s paid, but you also get great video encoding right in the package): https://foliovision.com/player/how-to-use-vimeo-pro
* Host your videos on Amazon CND – CloudFront and have it delivered at high speed across the globe (you pay only for the traffic which you get): https://foliovision.com/player/serving-private-cloudfront
* If you have your videos on YouTube, you can use that as well, with as little branding as possible: https://foliovision.com/player/youtube-with-flowplayerThanks
Martin9 years ago in reply to: Custom Pre-rollHello Ron,
I put your test YuMe ad here: https://foliovision.com/player/demos/vpaid-ads
I also split our VAST + VPAID test page into one page for VAST and one for VPAID. We will also add a test tool where you an enter your VAST or VPAID ad URL right on our website.
Thanks,
Martin9 years ago in reply to: WochitHello Anu,
you can insert it like this (please note that this is just a sample URL, you have to put in your real video URL):
[fvplayer src="http://wochitprod-a.akamaihd.net/artifacts/headlines/singlePlus/123456/123456-1280x720_Mar_03_2015_7_13_15.mp4"]
You can use our shortcode editor, just paste your video URL into it. The illustrated user guide is here: https://foliovision.com/player/user-guide
If Wochit providing also a mobile video (lower resolution version of the same video for mobile internet connection)? Then it could be incorporated using our mobile field or using our quality switching: https://foliovision.com/player/switch-video-quality
Thanks,
Martin9 years ago in reply to: Custom Pre-rollHello Ron,
you can see a YuMe ad running here, just scroll down to the 5th video: https://foliovision.com/player/demos/vast-vpaid-ads
If you can send us your ad tag, we can setup a private demo page for it.
Thanks,
Martin9 years ago in reply to: WochitHello Anu,
currently we support YouTube and Vimeo.
I had a look at what Wochit is doing here to get an idea: http://www.wochit.com/explore/tech/blackberry-launches–inch-touchscreen-smartphone-announces-slider-phone-71172839
The script on that page looks like this: http://api.wochit.com/api/wochitplayer.js?code=eyJ2ZXJzaW9uIjoiMS4wIiwicGFydG5lcklkIjoiQTM3NEdIIiwicHJvZ3JhbW1lck5hbWUiOiJ3b2NoaXQiLCJ0eXBlIjoiQ0xJUF9JRCIsImRhdGEiOiI3MTE3MjgzOSIsInByZWZlcnJlZFZpZGVvRmFtaWx5IjoiU0QifQ%3D%3D&pid=A374GH&progn=wochit
Could you please paste the embed codes which you have? If they also give your raw MP4 file link, then you can just use these. That won’t give you hot-linking or download protection though.
Thanks,
Martin9 years ago in reply to: slow video still after plugin cleanupHello Solwebsolutions,
are you using a CDN to host your videos? I recommend that you check our “Video hosting” slides here: https://foliovision.com/2014/05/video-wordcamp-presentation
The plugins don’t affect the download speeds of your video, they only affect how much time it takes to generate the RAW HTML of your website.
If you want to have superior video encoding and hosting in a single package, we recommend using a Vimeo Plus or Pro account with our licensed FV Flowplayer. That integrates very well and gives you very fast video load times across the globe: https://foliovision.com/player/how-to-use-vimeo-pro
Thanks
Martin9 years ago in reply to: Subtitles Fullscreen Font Size & BoxxHello flowtation,
your CSS rules look good. It they don’t seem affecting the subtitles styling, perhaps these rules are inserted before the FV Flowplayer styles. You can fix that by adding some wrapper element ID at the stat of the CSS selector – that should give it bigger priority. #content should work with most WordPress themes.
We also recommend that you use the Player Skin -> Subitle Font Size setting of our plugin for the basic font size.
Thanks,
Martin9 years ago in reply to: HLS live stream issues on iPhone and AndroidHello Annoula,
Android 4.3 with Chrome 39.0 – I created a test HTML where I set live=”true” and it helped. Please put that in and it will improve the situation.
Then let us know which devices still have issues and what are the symptoms.
Thanks,
Martin9 years ago in reply to: HLS live stream issues on iPhone and AndroidHello Annoula,
so your video is provided in both RTMP (plays everwhere were Flash is installed) and HLS (plays on iOS devices, Safari on Mac and new Android devices).
I’m noticing some issues, you should be adding live=”true” to the shortcode, as per our guide: https://foliovision.com/player/rtmp-streams -> Step 6.
Tested on:
Android 4.0.4 with built in browser – works
Android 4.3 with built in browser – works
Android 4.3 with Chrome 39.0 – won’t load, only sound plays. I’m looking into it.
iPhone with iOS 6.1.6 – works
iPad with iOS 5.1.1 – worksThanks,
Martin9 years ago in reply to: Two Amazon S3 BucketsHello Marek,
there might be other factors. Here we use Amazon S3 bucket in Frankfurt and the other one in Sydney. Both use the same access key and it plays: https://foliovision.com/player/demos/amazon-signed-urls
Perhaps in your case you edited the user Policies to only allow access to the single bucket, or the buckets were created on different user accounts.
Thanks,
MartinHello Marek,
check our guide here for tips, the “First prepare your MP4 files – use the above parameters” slide gives you hints about what resolution with what bitrate should be used: https://foliovision.com/2014/05/video-wordcamp-presentation
Thanks,
MartinHello Marek,
please upgrade to FV Player Pro version 0.2.9.0.1. If you don’t see it in your plugin updates right now, you can just download the ZIP file from https://foliovision.com/edit from your account. Just deactivate and delete the FV Player Pro plugin and then install the new version from the ZIP file.
This version adds a check for the format of the CloudFront Private Key. After the upgrade check Settings -> FV WordPress Flowplayer -> CloudFront (Pro), under “Private Key:” it should say “Your Private Key file is present. Click to put in a new one.”
If it doesn’t then please check if your Private Key which you pasted starts with ”
BEGIN RSA PRIVATE KEY
” and ends with ”
END RSA PRIVATE KEY
“.This will determine if there is an issue with your configuration or the PHP on your server.
Thanks,
Martin9 years ago in reply to: Two Amazon S3 BucketsHi Marek!
Thank you for using FV Flowplayer!
If the bucket is create under the same Amazon AWS user, you should be able to use the same access keys for both.
Thanks,
Martin9 years ago in reply to: ver 2.1.2 start video mutedHello Chan,
check Settings -> FV WordPress Flowplayer -> Player Skin -> Default Volume. Enter “0.5” to decrease the volume to 50%.
I see that this could be changed to a sliding control to make it easier to use.
Thanks,
Martin9 years ago in reply to: Apple HLS support in FlashHello Chan,
unfortunately not yet.
We talked about this in our team though and for now we will only put in some fallback when HLS video is played on an HLS incompatible device (everything except iOS, Safari and recent Android).
Thanks,
Martin9 years ago in reply to: Show ads in playlistHello Angel,
FV Player VAST 0.3 was released. It solved the playlist issues for self-hosted as well as other videos.
We also improved the loading of midroll ads.
Thanks,
Martin9 years ago in reply to: YouTube videosHello Aris,
I had a quick look, since you are our licensed user. It appears to be a conflict with your theme – it probably uses some incompatible jQuery plugin or whole library.
Could you please try some other theme? You can just pick the “Twenty Fourteen” theme.
Future versions of FV Flowplayer will be less dependent on jQuery.
Thanks,
Martin9 years ago in reply to: YouTube videosHello Aris,
could you please post a link to your website where we can see the issue? We will be able to get this fixed at the start of next week.
Thanks,
Martin9 years ago in reply to: Show ads in playlistHello Angel,
please upgrade your site to FV Player VAST 0.2.15 (if you don’t see the update in your wp-admin right away, you can download the ZIP file or wait), it includes a fix for playlists. Demo can be seen at the bottom here: https://foliovision.com/player/demos/vast-vpaid-ads
I’m noticing some more bugs to fix though.
Also for YouTube playlist, we had to make these ad load only the first video. There are more bugs when loading the ad in between the videos, unfortunately.
Thanks,
Martin9 years ago in reply to: Show ads in playlistHello Angel,
thank you for your request. The playlist ads feature is on our list of things to fix.
The ads in loop sound a bit odd – are you sure your ad network will like that? Some ad networks might even be against ad autoplaying, while some clients want that.
Thanks,
Martin9 years ago in reply to: splash screen via video preloadHello Ed,
unfortunately we had to hold the update for autobuffering, as it was breaking certain FV Player Pro features, like YouTube embedding. We first need to make sure it all works together.
Thanks,
Martin9 years ago in reply to: Few key features not workingHello Michael,
could you please login to https://foliovision.com/edit and double check that you are using the correct key? There was a problem with our keygen.
Thanks,
Martin9 years ago in reply to: How to change player alignmentHello Ben,
sorry about the delay here.
The alignment to the left is supposed create the effect where the text flows around the player as you have noticed.
We are currently adding a setting which sets the player position:
* centered
* left aligned (with no wrapped text)This will solve your issue.
We just released version 2.3.12 which includes this feature, check Settings -> FV WordPress Flowplayer -> Player Skin -> Player Position.
Thanks,
Martin9 years ago in reply to: splash screen via video preloadHello Ed,
we are about to release a new version of FV Flowplayer which fixes the autobuffering.
However there is no such option to load the beginning of the video and show the first frame of it. It could be scripted, but there is no such option as per HTML5 video specs: http://www.w3.org/TR/html-markup/video.html
Thanks
Martin9 years ago in reply to: How to change player alignmentHello Ben,
sorry about the delay here.
The alignment to the left is supposed create the effect where the text flows around the player as you have noticed.
We are currently adding a setting which sets the player position:
* centered
* left aligned (with no wrapped text)This will solve your issue.
Thanks,
MartinHello flowtation,
2) Share and full-screen buttons not working – we are noticing no issues on Chrome 40.0.2214.111.
Do you see same issue on our homepage? https://foliovision.com
Are you using any browser extensions?
Thanks,
MartinHello flowtation,
2) Share and full-screen buttons not working – please let us know if you are logged in when you see these issues.
3) Skip button – we didn’t managed to fix this yet, as we have a team member down, sorry about that.
4) Site speed – have a look with this plugin, it will tell you what plugin is wasting the most resources: https://wordpress.org/plugins/p3-profiler/
Thanks,
MartinHello flowtation,
thank you for the report and the links.
1) Seeking in the video – works for me here: http://example.com/lets-be-cop-quality-normal/
Please let us know what browser you use. Best if you copy the user agent string from here: http://www.whatsmyuseragent.com/
Keep in mind that WebM format won’t play on Safar or iOS devices. You should be also providing the video in MP4 format.
2) Share and full-screen buttons not working – it works for me here: http://example.com/lets-be-cop-quality-normal/
Please let us know what browser you use and if you are logged in.
3) Skip button – the issue is related to subtitles. We will put in a fix. We are working on a new FV Player VAST version now, so hopefully we can make that today.
4) Also your website is very slow in EU. The HTML of your pages takes around 10 seconds to download. I can see similar issue when using tools.pingdom.com. Is the site is some kind of test mode?
Thanks,
MartinHello nocleats,
please check your PHP error log to see what kind of error is triggered. You can fit it on FTP in public_html/wp-admin/error_log or in the home folder in some logs directory – it depends on your web server.
It seems that you can also use WP_DEBUG_LOG in your wp-config.php file to achieve this: http://codex.wordpress.org/Debugging_in_WordPress#WP_DEBUG_LOG
Thanks,
MartinHello nocleats,
please check if you are using Settings -> FV WordPress Flowplayer -> Integrations -> Scan video length.
Are you using the Amazon S3 Protected Content? Please check if changing the Amazon bucket helps with this. Don’t forget to put it back afterwards to make sure you videos still play though.
Thanks,
Martin9 years ago in reply to: play vimeo HLS videosHello Paul,
thank you for the suggestion of a HLS player for non-Safari and non-iOS browsers.
However if you use Vimeo, you can use our integration which works with both Vimeo Plus and Vimeo Pro accounts. It uses Vimeo media URLs which are time limited, to it prevents users from downloading the videos as well.
Here’s how to set it up: https://foliovision.com/player/how-to-use-vimeo-pro
I see that using HLS might provide another level of pretection against download though, if that’s what you are after.
Thanks,
MartinHello Matthew,
we are fixing some last issue with the new version, hopefully we can finish these tomorrow.
Thanks,
Martin9 years ago in reply to: CloudFront video not playingHello Paolo,
our plugin would remove the <h3> tag automatically (as there should be no DIV element in H3), but since you are also using the [private] shortcode, this is not happening automatically. But we will have a look at improving this.
Thanks,
Martin9 years ago in reply to: Few key features not workingHello Michael,
could you please post the exact URL where we can see the issue?
Pleas also let us know what device you are using. Please let us know what exact “User agent string” you are getting here (use copy and paste into our forums): http://whatsmyuseragent.com
Thanks,
Martin9 years ago in reply to: CloudFront video not playingHello Paolo,
I checked your post with ID 542 (open it by going to http://your-site.com/?p=542
It was working, but the video was not showing up properly. I checked the text editing for that post and noticed that the shortcode is wrapped in like this:
<h3>[private][fvplayer src="..."][/private]</h3>
While there is no problem with [private] (it’s your membership plugin I guess) the <h3;> tag appears to be the problem.
I removed that one and now the video plays for me.
Thanks,
Martin9 years ago in reply to: CloudFront video not playingHello Paolo,
you need to be using the PK key. The filename is pk-{Access Key ID}.pem. The file needs to start with ”
BEGIN RSA PRIVATE KEY
” and it should be around 25 lines long.If you use the rsa-{Access Key ID}.pem file, then than one starts with ”
BEGIN PUBLIC KEY
” and is only 8 lines long.If you are not sure, then please obtain a new key pair. Follow the steps from here: https://foliovision.com/player/serving-private-cloudfront#keys
In step 3. which is “You have to create a new CloudFront key paid” you will be able to “Create New Key Pair”.
Then in step 4. you will see the window with buttons “Download Private Key File”, “Download Public Key File” and “Close”. You need to hit the “Download Private Key File” button, then open that file in a text editor. Also don’t forget to grab the “Access Key ID”, that’s the step 5. Then paste both into FV Player Pro settings – step. 6.
Thanks,
Martin9 years ago in reply to: CloudFront video not playingHello Paolo,
I had a look and you are using an invalid CloudFront Key. You are using “PUBLIC KEY” instead of “RSA PRIVATE KEY”. In next version of FV Player Pro we will put in some early warning for this. We will also improve the documentation.
I checked the other website. It appears you are using the correct key on that one.
Thanks,
Martin9 years ago in reply to: CloudFront video not playingHello Paolo,
the latest version works just fine on our website.
Can we get access to the websites to examine the issue? It’s hard to guess where the issue could be.
Also, you should not be configuring Amazon S3 in FV Flowplayer is you are using the CloudFront protection.
Thanks,
Martin9 years ago in reply to: CloudFront video not playingHello Miquel,
you should not need both Amazon S3 and CloudFront at the same time. Please only put in whats needed. Remember that both use simple string matching to determine if they should affect the URL in the player, so be careful here:
* https://foliovision.com/player/secure-amazon-s3-guide#keys -> Step 5. “If you are interested in the file protection” – what is in the “Amazon Bucket” field?
* https://foliovision.com/player/serving-private-cloudfront -> Step 6. “On your webpage go to Site Admin > Settings > FV PlayerPro > Scroll down to CloudFront (pro)” – are you using the right CloudFront domain?Could you please also submit the video using our video checker? https://foliovision.com/player/faq#properties-built-checker-report-playing
Thanks,
MartinHello jdmariano,
you are right about this. We only process this HTML with the_content filter.
If you want to enable this for any widgets, you can put this into your theme functions.php file:
global $FV_Player_Pro;
add_filter( 'widget_text', array( $FV_Player_Pro, 'lightbox_add' ) );If you want to use such HTML anywhere in theme, you can use:
`<?php echo apply_filters( 'the_content', '<a href="your-video.mp4">test</a>' ); ?>`
But that already makes it easier to use the shortcode:
`<?php echo do_shortcode '[fvplayer src="video.mp4" lightbox="true"]' ); ?>`
But I see that the shortcode doesn’t produce the text link to the video, so that might be the missing part here.
Thanks,
MartinHello jdmariano,
you are right about this. We only process this HTML with the_content filter.
If you want to enable this for any widgets, you can put this into your theme functions.php file:
global $FV_Player_pro;
add_filter( 'widget_text', array( $FV_Player_pro, 'lightbox_add' ) );If you want to use such HTML anywhere in theme, you can use:
`<?php echo apply_filters( 'the_content', '<a href="your-video.mp4">test</a>' ); ?>`
But that already makes it easier to use the shortcode:
`<?php echo do_shortcode '[fvplayer src="video.mp4" lightbox="true"]' ); ?>`
But I see that the shortcode doesn’t produce the text link to the video, so that might be the missing part here.
Thanks,
Martin9 years ago in reply to: iPad iOS 8.1 issuesHello Mark,
FV WordPress Flowplayer 2.3.11 was released and it fixes this issue.
Thanks,
MartinHello Bruno,
FV WordPress Flowplayer 2.3.11 was released and it fixes this issue.
Thanks,
Martin9 years ago in reply to: FVplayer Default Splash ImageHello lucius100,
FV WordPress Flowplayer 2.3.11 was released and it includes this feature, see the changelog: http://foliovision.com/player/changelog
Thanks,
Martin9 years ago in reply to: Vimeo Channel SupportHello Steve,
we are doing some final testing here: https://foliovision.com/player/demos/vimeo-channel-support
Thanks,
Martin9 years ago in reply to: FVplayer Default Splash ImageHello lucius100,
we talked about this on our team and this feature will be added in one of the next version.
Thanks,
Martin9 years ago in reply to: Visual ComposerHello Malcolm,
unfortunately we have no experience with Visual Composer as it’s a paid plugin which we haven’t found use for it.
So you can only try to use that plugin and see if it works. Then we can have a look at your site (as you are our licensed user) to see what is preventing our plugin from cooperating with Visual Composer.
Thanks,
Martin- This reply was modified 6 years, 9 months ago by Alec Kinnear.
Hello Alec,
it’s not the word that matters. It’s the action which happens on the event of that name. In Flowplayer, unload event triggers the Google Analytics stats. And if that is blocked by Ghostery, it’s a fatal error. There should be a check if the Google Analytics function exists.
Thanks
MartinHello Bruno,
we use “unload” call when the lightbox is closed to make sure the video stops. However the Google Analytics tracking is bound to that event.
To fix the issue, we will stop using the “unload” call and just use “stop”.
Thanks
Martin9 years ago in reply to: iPad iOS 8.1 issuesHello Mark,
we were able to replicate the behavior by following the steps you posted. We found where the video playback stalls after the iPad Video app is used.
A safety check which retries the video playback in such case was put into the latest development version of FV Flowplayer. Please let us know if you still get the issue with the video on our homepage: https://foliovision.com
Thanks,
MartinHello Bruno,
big thanks for the videos!
Could you please play the video without lightbox first, checking if there are any errors, they play the video in lightbox and see if starting the lightbox video causes some error to appear.
I suspect that Google Analytics is failing for you. Are you using Ghostery or some other blocker of tracking scripts?
Thanks,
MartinHello Bruno,
now I don’t see any JS errors on your page.
It’s weird if you get into trouble in your Safari 7.1.
1) Do you see the same message on console when you just play some video which is not in lightbox and then start some other video which is not in lightbox?
2) Can you disable SCRIPT_DEBUG in wp-config.php? Here’s more about it: http://codex.wordpress.org/Debugging_in_WordPress#SCRIPT_DEBUG
3) Are you logged in into your Google account?
Thanks
Martin9 years ago in reply to: Full screen playback request for iPadHello Mark,
our website runs the latest development version of FV Player Pro which is not yet released. It brings Vimeo Channel feature, but we noticed this bug with quality switching which you described. We work on resolving that.
Thanks,
MartinHello Bruno,
1) Great that it works now, but there is no reason it should not work with Google Analytics enable for the videos. Could you please put it back?
2) Could you please disable the Minifying and see if you get the error now that you put back the Google Analytics tracking ID? I see that you excluded FV Flowplayer from minify, but other scripts may have some issues with it as well. Your site shows several JavaScript warnings.
Thanks,
Martin9 years ago in reply to: Full screen playback request for iPadHello Mark,
FV WordPress Flowplayer 2.3.10 was released and it uses native fullscreen mode of iPad (and actually any touch device get that now).
Thanks
Martin9 years ago in reply to: Full screen playback request for iPadHello Mark,
1) iPad Fullscreen – we had a look, discussed the pros and cons and we will use the native fullscreen for any touch device. That means iPad will use the entire screen for video when the fullscreen is toggled.
We will be releasing a new version of our plugin today or tomorrow. You can check the behavior on our website already.
Thank you for all the feedback.
Thanks,
Martin9 years ago in reply to: Full screen playback request for iPadHello Mark,
1) iPad Fullscreen – I tested this on iPad with iOS 5.1.1 and 7.1. The difference is that jwPlayer uses the device native fullscreen more. The advantage is that the interface is touch optimized, as you noted below.
Flowplayer just uses the web browsers full screen mode which on iPad doesn’t cover the entire screen and keeps the browser tabs visible. The advantage is that the player appearance doesn’t change. It can also use any overlays and so on, so if you have popup boxes appearing, it makes sense to use this.
But I see why you prefer that. We will also check iOS 8 and will make a decision if we want to use the native fullscreen mode for iPads. We already use it for Android, as it’s more compatible.
2) Fullscreen button and skins – I think our first step should be to make the controls bigger on iPad. We will discuss moving of the fullscreen button.
Also our Fullscreen button has shadow on it, so it is visible on white backgrounds: https://foliovision.com/site/wp-content/plugins/fv-wordpress-flowplayer/css/img/white@x2.png
3) Quality switching – the default can be adjusted by positioning the HD option as the first, just like in step 3. here: https://foliovision.com/player/switch-video-quality
We are still checking on the iOS 8 issue which you reported.
Thanks,
Martin9 years ago in reply to: Full screen playback request for iPadHello Mark,
1) iPad fullscreen – we will check this out, although I’m pretty sure that Vimeo works the same way.
2) Full screen button – the button graphic should have some shadow on it, we will doublecheck. We will fix the wp-admin-bar issue.
3) Quality switching – do you mean the Vimeo videos? For Vimeo videos iPad uses the provided HLS stream which has automated quality switching.
Thanks,
MartinHello Burno,
I found that the error is in the part which takes care of the Google Analytics tracking.
Could you please:
1) Remove the Google Analytics ID from Settings -> FV WordPress Flowplayer -> Sitewide Flowplayer Defaults -> Google Analytics ID? Let’s see if that changes anything.
2) Disable the JavaScript minify and combine for the site (what plugin are you using?). I’m not getting the same error as you. In fact, as soon as I create a copy of your site HTML on my computer, I no longer get the error.
Thanks,
Martin9 years ago in reply to: Vimeo Channel SupportHello Steve,
first demo of this feature can be seen here: https://foliovision.com/player/demos/vimeo-channel-support
We need to do some more tests (could you please have a look?) and then we will be releasing it.
Currently the default browser on Android doesn’t play the right video when you just open the page and hit some video thumbnail, it plays the video next to that.
Thanks,
Martin9 years ago in reply to: Vimeo Channel SupportHello Bruno,
thank you for these details, this will make the troubleshooting much easier. I’m seeing some similar issue in my Safari.
Thanks,
MartinHello Bruno,
thank you for the nice video.
I tried again and I’m no longer seeing the issues I described the last time. I can even close the lightbox.
Does it happen if the video is not using CloudFront? What if you just put up https://foliovision.com/videos/dominika-960-31.mp4 into the lightbox ?
Thanks,
Martin