Hello Diego,

I see you are using WordPress Multisite. Is FV WordPress Flowplayer network-activated? Is FV Player Pro network-activated?

Thanks,
Martin

Hello Fab,

if there any JavaScript event which triggers once the Ajax content finishes loading in your theme?

There are some other users using that successfully in some themes:

https://foliovision.com/support/fv-wordpress-flowplayer/troubleshooting/fv-flowplayer-play-button-is-appearing-twice#post-5683
https://foliovision.com/support/fv-wordpress-flowplayer/requests-and-feedback/u_play-is-not-a-function-fv-player-pro-ver-03#post-5403

Our ultimate goal is to make this work without you having to put in custom code though. Perhaps we can check if there are new <video> tag periodically and add Flowplayer on them automatically.

Thanks,
Martin

Hello Gregory,

that looks like a good workaround. I guess you can then look at what files have same size and find these missing versions that way.

Thanks,
Martin

Hello Gergely,

I’m sorry, but we were bogged down by some unexpected work and we didn’t had time to move on this.

It would be done already, but we want to do it the right way rather than release something one programmers will know how to use.

Thanks,
Martin

Hello Tim,

sorry about all the trouble.

1) The error message about view/frontend-head.php – fixed, I put up the new version into beta plugin updates and also to the ZIP file in the article.

2) You have to disable FV Player Pro before enabling FV Player Pro beta.

3) You can see logo as Flowplayer 6 requires a different key than version 5. We handle this automatically for our licensed users or you get a warning on the plugin update if you haven’t enabled this.

I’ll send you your license key for FV Flowplayer 6 in email now.

Thanks,
Martin

Hello John,

just use our shortcode editor to insert your video to some post: https://foliovision.com/player/user-guide

To enable autoplay on a per-video basis, enable Settings -> FV WordPress Flowplayer -> Post Interface Options -> Autoplay and turn it on when inserting that video or click into the shortcode and use our shortcode editor described above to edit it.

And then copy the resulting [fvplayer…] shortcode and put it into the code above. You might need to replace any ‘ symbols in it with ” though.

Thanks,
Martin

Hello Dave,

you must sort the qualities (you can use drag and drop) and put the default one to the top. See step 3. here: https://foliovision.com/player/switch-video-quality Just make sure the SD quality as at the top.

Thanks,
Martin

Hello Diego,

thank you for the code sample, I had a look. Unfortunately I don’t think you are using the right approach here.

Our playlist is using a simple DIV element with class “fp-playlist-external” with A tags in it. In your HTML, you put this element into the div.flowplayer container and then you add a lot of extra HTML elements in JavaScript to prepare a simple slider. I guess that’s all the magic tricks you were talking about and indeed, this should be much simpler.

In our web development we are mostly using bxSlider successfully, so I would recommend you look into that. It might require some width or height for the div.fp-playlist-external element and then it might just work. It will add all the arrows HTML automatically.

Thanks,
Martin

Hello Mateusz,

please post your answers here, so we don’t have to repost it and our whole team can see it.

Once you renew your license, you are able to buy additional single domain (if you don’t want to upgrade to 5 domains for example) or you can even change the domain. See “Other prices” section at: https://foliovision.com/player/download

Thanks,
Martin

Hello kiondra,

thank you for the bug report. We hope we can improve this behavior in FV Flowplayer 6 which is coming soon.

Thanks,
Martin

Hello Mateusz

I’m not able to reproduce the issue. I can see it’s a Youtube video, so it won’t be a video encoding issue.

Also, the site doesn’t have our license and it’s using older version of the plugin. So there is not much we can do to further troubleshoot this.

Thanks,
Martin

Hello Chan,

at this point you can only do this with a database tool. You have to remove the post meta keys starting with “_fv_flowplayer_” for the post ID.

We will discuss this in our team. We could be refreshing this on each post saving, but then we might get into issues with timeout if there is a lot of videos.

Thanks,
Martin

Hello Ed,

thank you for the explanation, I see your point. On the other hand these images might provide more traffic for your site, but I’m sure you considered that.

Thanks,
Martin

Hello Tim,

see how the qualities are set up in step 2. here: https://foliovision.com/player/switch-video-quality

You can just drag and drop your preferred quality to the top of the list and that will be the default for all the videos.

Please let us know if there is anything else.

Thanks,
Martin

Hello Diego,

could you please send us an example of what the playlist should look like?

Making sure users get a choice of different playlist styles is on our list.

Thanks,
Martin

Hello Diego,

could you please post the message to avoid confusion? Then we can fix the code to HHVM standards.

Thanks,
Martin

Hello Diego,

HHVM is nice technology, but PHP 7 seems to be even nicer, as it will be in core PHP.

Are you sure you have both FV WordPress Flowplayer and FV Player Pro installed and activated? I’m asking as FV Player Pro will show a notice if FV WordPress Flowplayer is not found, so perhaps that’s what you see.

Thanks,
Martin

Hello Ed,

please upgrade to FV Flowplayer 2.4. We reworked how the CSS is loaded and now the Speed Booster Pack plugin removes the version number successfully.

Please let us know if it works for you as well. Also let us know if you need help with the W3TC issue.

Thanks,
Martin

Hello Pavel,

are you sure you tested it properly? I have no audio past 6:18 on Firefox 39.0 on OS X 10.9.5 on your site. But when I post your video to my site with FV Flowplayer 6, the audio works past that point.

Our licensed users who brought FV Flowplayer 5 will get FV Flowplayer 6 automatically – as long as their license is active (1 year since the purchase). Of course we send notifications before the license expires, summing up new features etc.

Thanks,
Martin

Hello Katalina,

I can see your videos play in lightbox now. Are you still having Vimeo issues? It works for me so far.

If you enable Setting -> FV WordPress Flowplayer -> Pro Features -> “Use video lightbox for images as well” then you will get a same behavior like here: https://foliovision.com/player/how-to-use-lightbox

As you can see that page starts with a video which opens in a lightbox. Then if you click the “next” arrow in lightbox you get to the first image in that post – so you get a full gallery of all your post images and videos.

You don’t need any other lightbox plugin for this, so you should turn it off.

Yes, delete older FV Player Pro versions.

Thanks,
Martin

Hello Katalina,

we are fixing the update issue. The update eventually shows up, but it’s too delayed.

1) & 2) I see, you are also using Lighthox Plus plugin which is causing some of these issues. I put in a fix into our plugin, please upgrade to FV Player Pro 0.3.7.1.

3) Vimeo loading issues – I found one issue with could cause this (HTTPS vs. HTTP loading of the site), I included a fix in FV Player Pro 0.3.7.1., please upgrade.

4) Lightbox on mobile – that is the correct behavior – the lightbox has to open first and then you need another click to play the video which opens in the internal player of iPhone.

Mobile devices need this extra click as they only allow video playback on direct user interaction and opening a lightbox window doesn’t count as that. I see that for the devices which play with internal player (iPhone) we could remove the lightbox as the video doesn’t play in it anyway, it uses the internal player. It works for iPad and Android though.

Thanks,
Martin

Hello Pavel,

sorry about the delay, since core Flowplayer changed the license keys, we are thinking about how to make the upgrade process trouble free for our users. That is slowing us down.

We can provide FV Flowplayer 6 for your in our beta program though:

1) First install FV Flowplayer 6 from here: https://foliovision.com/downloads/fv-wordpress-flowplayer-6.0.2.zip This version is set to get updates from our own WP plugins repository, so we can make updates for you if needed.

If you need to roll back to the current live version, you can get it from WordPress.org.

2) To make sure FV Player Pro features work as well (lightbox, quality switching, CloudFront), you need to use our beta version of that as well. I marked your user as a beta tester, so now you can get it via updates or from https://foliovision.com/login -> My Products -> Extensions -> FV Player Pro -> beta.

If you need to roll back to the current live version, just download Extensions -> FV Player Pro.

3) We will send you the license key for FV Flowplayer 6 via email.

Thanks,
Martin

Hello Katalina,

FV Player Pro 0.3.7 was released, that means you don’t need to touch any CSS. If you don’t see the upgrade right away, please try to deactivate and activate the plugin.

It changed the #cboxNext class to #fv_player_pro_boxNext, so your theme should no longer affect our default styling of lightbox.

You will also see this notification which we put in for all of users using our plugin, so developers get the idea:

The video lightobx CSS prefix has changed from cbox to fv_player_pro_box. If you use custom styling for our lightbox, you need to fix your class names. Sorry about inconvenience, but this was needed to improve our compatibility with various themes. If you are having issues use our support forums.

Are you still having issues with Vimeo?

Thanks,
Martin

Hello Aryan,

could you please confirm the following?

1) CloudFront videos with download protection work on simple pages.

2) Simple videos (means no CloudFront download protection) loaded via Ajax work.

3) CloudFront videos with download protection don’t work when loaded via Ajax.

If that’s the case, then we might need to rework some of this loading in FV Flowplayer 6. The issue is that CloudFront video need another Ajax call to figure out the URL signature before loading. And we place this code in page footer.

Thanks,
Martin

Hello Katalina,

sorry about the delay, we are working hard on fixing the Flowplayer 6 issues. I haven’t noticed your message as you replied to the notification instead of posting to our forums.

You posted a screenshot there is says that the Vimeo video can’t be played because of “Bad request”. That happens occasionally when Vimeo doesn’t give us the video information. If it happens for every video and doesn’t go away in couple of minutes, please post a link to the video on Vimeo and we will have a look.

Some tutorial for CSS editing can be seen here between 3:38 and 7:38: https://youtu.be/jkD-KSXQNeY?t=3m38s The good thing is that is includes instructions about how to back up the file. You just need to paste this at the end of the file:

#cboxNext { width: 0 )

Let us know if that doesn’t help and I can accelerate this fix tomorrow.

Thanks,
Martin

Hello Omar,

sorry about the late reply. I was on a vacation and since you posted your reply to my email instead of forums, it was no noticed by our team.

Were you able to re-create the issue on the page which I linked in my last comment here?

We are working on upgrade to core Flowplayer 6 which should fix the issue according to our testing.

Thanks
Martin

Hello Diego,

could you please point us to a page summing up HHVM changes over normal PHP which you are using in your transition?

I don’t think it should affect our plugin as it’s mostly JavaScript.

Thanks,
Martin

Hello Denis,

we are integrating Flowplayer 6 into our plugin. Once that is done, this will be possible. Hopefully this week.

Thanks,
Martin

Hello Dennis,

the expiration time is counted from the moment when the signed URL was generated. That means on pageload, or even before, if you use a WP cache.

You are probably right about the meta data, once the video starts to play, it can expire. But if you seek into yet unbuffered position, it would throw an error if it’s expired.

Thanks,
Martin

Hello Sunjay,

do you use our Vimeo or CloudFront integration? That’s the only kind of video which should be causing this issue.

The problem is that these players have to be initialized in JavaScript, which is normally in footer – in this case it should be the fv_player_pro.playlist variable. And if you load the content in Ajax, I’m not sure if it’s present at all.

Thanks,
Martin

Hello Ron,

could you please post a URL where we can see this issue? At a glance I couldn’t find such post on your website.

Thanks,
Martin

Hello Eduardo,

this should not affect the video serving via HTTP or HTTPS.

Thanks,
Martin

Hello Bruno,

we noticed that the updates are getting cached and they are not as quick as they could be. We will fix the issue. Thank you for the report!

Thanks,
Martin

Hello Dave,

good news that the HandBrake has improved. Sorry for not getting back to you earlier, I got confused where I have the Quick Time Pro installed.

Thanks,
Martin

Hello Bruno,

1) FV Player Pro 0.3.6 was released. It fixes the “Autoplay just once” function for Vimeo videos.

2) No plans on changing the jQuery plugin. Is there any issue you are having?

3) I see that the video lightbox doesn’t size properly after you exit fullscreen. Your post is for members only. Could you please check if you get the same behavior here? https://foliovision.com/player/demos/vimeo-autoplay-lightbox

Thanks,
Martin

Hello Charles,

sorry about that, we just released FV Player Pro 0.3.5 which fixes the issue. Please upgrade the plugin. It might take few hours until you see the upgrade in your WordPress. You can also download the ZIP from https://foliovision.com/login

Thanks,
Martin

Hello msalitu,

we have some other user using Avada theme who had some issues, but it wasn’t related to the theme: https://foliovision.com/support/fv-wordpress-flowplayer/troubleshooting/audio-player-skin-not-showing-play-button#post-4550

Here’s some other user where it’s bit unclear if the issue was in the theme or not: https://foliovision.com/support/fv-wordpress-flowplayer/troubleshooting/javascript-error-uncaught-typeerror-object-300-has-no-method-apply#post-2739

Could you please check your browser JavaScript console for any errors when you edit the post and click our button? Here’s how: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis

Thanks,
Martin

Hello Rolf,

thank you for the reminder, I updated the “Tested up to” tag. Now it should work for you (might take a bit of time to update the info).

Thanks,
Martin

Hello Trevor,

thank you for letting us know about the issue! We improved our code to work better with Vimeo and CloudFront videos, but haven’t noticed this issue.

Please check for a new plugin version later today, we fixed this and will release it in about an hour.

Thanks,
Martin

Hello Ed,

you can disable that file by checking Settings -> FV WordPress Flowplayer -> Integrations -> Disable saving of color settings into a static file.

We put the query string into the JS and CSS path to trigger the browser cache refresh on plugin version changes. If there is no version in the JS and CSS URL, then there is nothing to force the browser to grab the new version of the file once it’s there.

But perhaps you handle this differently.

Thanks,
Martin

Hello Mark,

our plugin removes the category prefix form the category archive URLs. Looking at your site, this appears to work, see: http://www.adelgazarrapidoweb.com/nutricion/

What you sent looks like a link to single post. If you want to get rid of the category in such URL, use Settings -> Permalinks and select the desired category structure.

Don’t forget to put in redirections, as without 301 redirections from old post URLs to new URLs your site might disappear from search index.

Thanks,
Martin

Hello Mateusz,

could you please send us YouTube links to your old videos? Then we can check if there is some problem with obtaining the splash screen, or if there is some issue with the Google Developer API key which you entered. We might need to improve the instructions and key checking here.

Thanks,
Martin

Hello Sunjay,

please let us know what kind of shortcodes you are using. If you are using our Vimeo integration, then it requires some other additional init code, not just what’s in the Vibe Themes guide.

Our goal is to simplify this, we will have a look at it again once we finish upgrading our player to Flowplayer 6 core.

Thanks,
Martin

Hello Mateusz,

please let us know where we can see our player on your website and we will have a look.

Thanks,
Martin

Hello Varinder,

thank you for the bug report!

We are in middle of updating our player to using Flowplayer 6 core. It brings in more powerful subtitle management, so we will address your issues there.

Thanks,
Martin

Hi Ralf,

I checked your VAST ad tag and it’s wrapping another ad tag which has “Publicité” in the URL as a keyword. I removed the “Publicité” word from the URL and I got the ad playing. So I think this is error on LiveRail side – they should not be providing content keyword which they don’t encode for Flash use properly. Flash has issues with UTF8 URLs.

Please ask them to make sure there are no special characters in there.

Thanks,
Martin

Hello Rolf,

we hope to finish upgrading to Flowplayer 6 at the start of next week.

The weather is pretty hot in Bratislava, with no clouds. I hope it stays that way!

Thanks,
Martin

Hello Rolf,

could you please try to refresh your browser cache?

It worked for me this time. I’m noticing that the when the Themify Builder edit mode is turned off, our player doesn’t load properly (we will put an exclusion there), but the editing itself works now. What that means is that we need to finish our upgrade of core Flowplayer to version 6.

If you use any of our pro features, you will have to revert the fv-flowplayer.min.js file to what it was.

Thanks,
Martin

Hello Matthew,

you can add engine=”flash” to the [fvplayer] shortcode and then it will be used by default (if it’s available of course) for that single player.

Thanks,
Martin

Hello Rolf,

unfortunately I can’t read the secure note you created. It seems like my LastPass crashed during the processing. Could you please share it again?

Could you please also describe where I can see the issue in your wp-admin?

Thanks,
Martin